2010 VOLKSWAGEN ROUTAN Complaints

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL GARAGE, THE REAR LIFTGATE GLASS EXPLODED AS THE REAR LIFT GATE HAPHAZARDLY OPENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 17,000.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO DECELERATE WITHOUT WARNING. IN ADDITION, THE KEY FOB FAILED TO UNLOCK THE FRONT DRIVER'S SIDE DOOR UPON ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. AN UNKNOWN REPAIR WAS PERFORMED ON THE DOOR LOCK. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE RELATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AS THE FRONT PASSENGER'S SIDE TIRE DEFLATED. THE CONTACT HAD A ROADSIDE ASSISTANCE SERVICE CHANGE THE TIRE AND INSTALL THE SPARE. THE TIRE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VALVE STEM ON THE TIRE WAS CORRODED. THE WHEEL WAS REPAIRED BUT THE FAILURE RECURRED ON THE REAR DRIVER'S SIDE WHEEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

DRIVING ON A NEIGHBORHOOD STREET WHEN A SUDDEN DROP IN THE AC POWER FOLLOWED BY A QUICK RISE IN THE ENGINE TEMP TO THE TOP OF THE GAUGE. WITHIN 2 MINUTES STEAM WAS OBSERVED COMING OUT OF THE ENGINE. QUICKLY PULLED OVER TO THE SIDE OF THE ROAD. AFTER COOLING THE ENGINE AND OPENING THE HOOD IT WAS OBSERVED THAT ENGINE COOLANT WAS ALL OVER THE ENGINE PARTS AND BOILING OFF DUE TO THE HEAT. WATER WAS POURED IN THE RADIATOR AND A LEAK WAS OBSERVED FROM A PLASTIC Y JOINT IN THE WATER COOLING PIPE/ASSEMBLY. VW PART NUMBER 7B0121086B. WITH THE WATER FILLED TO THE MAX AS SOON AS THE ENGINE WAS STARTED A STEADY STREAM OF WATER WAS OBSERVED COMING OUT OF THE Y JOINT. WITH OVER A GALLON OF WATER IN THE VEHICLE DROVE THE CAR HOME AND IN LESS THAN 3 MILES THE WATER WAS COMPLETELY DRAINED FROM THE SYSTEM. PLEASE CROSS REFERENCE THIS WITH ANY COMPLAINTS RELATED TO THE CHRYSLER TOWN AND COUNTRY MINIVAN AND THE DODGE GRAND CARAVAN AS THEY ARE ALL PRODUCED BY CHRYSLER CORP. THE Y CONNECTOR FAILURE WAS EASILY FOUND ONLINE AND APPEARS TO BE A DEFECTIVE PART / DESIGN FLAW AS THE PLASTIC PIECE WAS NOT ABLE TO WITHSTAND THE PRESSURE AND HEAT AND SEEMED TO SPLIT AT THE SEAM TO CAUSE THE LEAK. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE PERFORMING A ROUTINE INSPECTION, HE NOTICED THAT THE VALVE STEM WAS CORRODED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE STEM WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,000.

I WAS MAKING A LEFT TURN IN MY 2010 VOLKSWAGEN ROUTAN VIN# [XXX] ONTO A BUSY STREET AND CAR SUDDENLY STALLED OUT. I LOST POWER STEERING AND NEARLY JUMPED THE CURB AND HIT A WOMAN WITH A BABY STROLLER. I HAD MY 3 KIDS WITH ME IN THE CAR AGES 5, 4, AND 1. CAR STARTED BACK UP RIGHT AWAY. THIS PROBLEM HAPPENED ONCE BEFORE WHEN I WAS DRIVING STRAIGHT AT ABOUT 30MPH ON A RESIDENTIAL STREET BUT I THOUGHT IT WAS A FREAK INCIDENT SINCE THE CAR WAS BRAND NEW WITH BARELY 10,000 MILES ON IT. THIS TIME IT NEARLY COST PEOPLE THEIR LIVES. I TOOK IT TO THE DEALER. THEY KEPT IT FOR 6 DAYS. MEANWHILE I HAD TO USE A MUCH SMALLER LOANER CAR WHICH WAS NOT MADE FOR A FAMILY OF FIVE. THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM AND THAT EVERYTHING SEEMS FINE AND THAT THERE IS NOTHING THEY CAN DO AND IF IT HAPPENS AGAIN TO MAKE ANOTHER APPOINTMENT. WELL IT HAPPENED AGAIN. 3 MORE TIMES IN FACT. I CALLED UP THE DEALER AGAIN. HE TRIED TO DETER ME FROM GOING IN SAYING "YOU CAN BRING IT IN AGAIN BUT IF WE CANT DUPLICATE THE PROBLEM THEN THERE IS NOTHING THEY CAN DO." ALSO MADE IT A POINT TO TELL ME THAT THEY ONLY HAVE SMALL LOANER CARS AVAILABLE. I ALSO CALLED VOLKSWAGEN AND TOLD THEM THE STORY. THEY TOLD ME TO BRING IT TO DEALER. THIS STALLING ISSUE WHICH OCCURRED AGAIN ON 4/16/2013 IS THE LAST STRAW. I REFUSE TO GET INTO THIS DEATHTRAP TO TAKE IT TO THE DEALER. ITS A SHAME THE CAR ONLY HAS 18000 MILES ON IT YET IT IS HAVING THESE ISSUES. I WILL NEVER BUY A VOLKSWAGEN AGAIN. THEY CAN SEND A TOW TRUCK. IT IS VERY DANGEROUS. I GUESS LEGAL ACTION IS CALLED FOR HERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2010 ROUTAN WITH 26K MILES PULLS TO THE RIGHT AND MOST LIKELY HAS DONE SO SINCE I BOUGHT IT SINCE THE TIRES NEED REPLACING. THE BRAKES HAVE BEEN REPLACED AT 18K AND NOW NEED TO BE DONE AGAIN. VW DENIES THERE IS AN ISSUE WITH VEHICLES PULLING TO THE RIGHT. OPENED CASE 130240300 WITH VW. THEY REFUSE TO COVER THE COST TO DIAGNOSE THE CAUSE OF THE PULLING AND TIRE WEAR. RECALL NEEDS TO BE ISSUED I HAVE SEEN NUMEROUS POSTINGS WITH THE SAME ISSUE ONLINE. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING 72 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,100.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR UPDATED 06/18/13*LJ UPDATED 06/25/2013 *JS

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED NUMEROUS FAILURES. THE REAR ROTORS BECAME WARPED NUMEROUS TIMES AND THE DEALER REPLACED THE ROTORS FOUR TIMES. THE TRANSMISSION WOULD CAUSE THE VEHICLE TO LUNGE ABRUPTLY WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. ADDITIONALLY, THE FOG LIGHT ASSEMBLY BECAME OVERHEATED AND BURNED SEVERAL TIMES. THE PLASTIC ON THE FRONT PASSENGER SIDE DOOR BECAME FRACTURED AND CAUSED THE CONTACT TO SUSTAIN LACERATIONS TO THE RIGHT HAND AND FINGERS. THE VEHICLE WAS TAKEN THE TO THE DEALER WHERE ALL DEFECTIVE PARTS WERE REPLACED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURES WOULD LIKELY RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,418 AND THE CURRENT MILEAGE WAS 14,470.