2010 VOLKSWAGEN ROUTAN Complaints

VW HAS A RECALL ON 2010 ROUTAN VANS ON A PART CALL A WINN MODULE WHICH CONTROLS THE CAR IGNITION. OUR VAN IS ON THE RECALL LIST AND HAS SHUT-OFF TWICE IN TRAFFIC. YOU HAVE NO ENGINE POWER AND LOSE POWER STEERING. ON LOW SPEED ROADS NOT AS BIG A PROBLEM AS ON A FREEWAY WERE IT COULD BE LIFE THREATENING. OUR VAN HAS BEEN AT SOUTH TOWN VW AND WE HAVE BEEN WAITING FOR 8 WEEKS FOR A PART THAT SHOULD COME IN NEXT WEEK. RICHARD THE SERVICE MANAGER AT SOUTH TOWN FINALLY ADMITTED THEY HAD NO IDEA WHEN THE PART WOULD COME IN. SO I CALLED VW CORPORATE AND SPOKE WITH MULTIPLE PEOPLE, ONE SAID THEY HAD NO IDEA THERE WAS A BACKORDER, I INFORMED HIM THE DEALER SAID THAT THEY HAD 30 VANS WAITING FOR THE PART, AT ONE DEALER IN UTAH. FINALLY TODAY, AFTER A WEEK A VW MANAGER NAMED ERIK WALOWKSI CALLED MY WIFE AND SAID THEY HAD NO ETA ON THE PART AND THEY WERE STILL RESEARCHING THE KIND OF BACKORDER IT IS. WHAT A RELIEF THAT THEY HAVE NO IDEA WHEN PART WILL COME IN AND I HAVE A FAMILY VAN THAT WILL QUIT IN TRAFFIC. IS IT POSSIBLE FOR THIS BACKORDER PROBLEM TO BE LOOKED AT BY SOMEONE OTHER THE VW BEFORE SOMEONE GETS HURT. THANK YOU *TR

WAS DRIVING ON A FREEWAY WITH A BABY WHEN THE CAR WILL NOT MOVE FORWARD WHILE RUNNING AT 60MPH. VERY DANGEROUS ESPECIALLY WITH A BABY. THE CAR WAS ALSO BACKING UP IF WE DO NOT STEP ON THE HANDBRAKE. THE PREVIOUS DAY BROUGHT THE CAR TO THE DEALER BECAUSE I TOLD THEM THAT THE CAR WILL NOT MOVE EVEN IF I STEP ON THE GAS AND THE ENGINE LIGHT IS ON. ALSO TOLD THEM TO CHECK THOROUGHLY BECAUSE I AM GOING ON A ROADTRIP. THEY CALLED AND SAID THE CAR DOES NOT HAVE A PROBLEM. I FOUND OUT THAT VOLKSWAGEN HAS AN ISSUE WITH TRANSMISSION. SERVICE CENTER SHOULD HAVE LOOK INTO THIS BEING THAT IT IS COMMON PROBLEM WITH VOLKSWAGEN BEFORE RELEASING THE CAR. ALSO WHEN I CALLED THEIR ROADSIDE ASSISTANCE THEY SAID THAT THE NEAREST DEALER WILL NOT TAKE OUR CAR BECAUSE WE NEED AN APPOINTMENT. ( FOR AN EMERGENCY) WHAT DO WE DO, I EVEN TOLD THEM WE HAVE A BABY WITH US AND WE ARE IN A BUSY FREEWAY. WE HAD TO CALL AGAIN AND TELL THEM THE SITUATION. THEN THE DEALER HELPED US. CALLED VOLKSWAGEN CUSTOMER SERVICE ON 9/06 TOLD A GUY NAMED[XXX]. ABOUT THEIR WARRANTY AND SAID TALK IT OUT WITH THE DEALER, DEALERS ARE A PRIVATE OWNED COMPANY. WHO DO WE THEN BRING THE CAR FOR REPAIR FOR CARS UNDER WARRANTY? WHEN I CALLED THEIR CUSTOMER SERVICE SEEMS LIKE TRANSMISSION ISSUE IS NOT SOMETHING IMPORTANT BUT NOT FOR SOMEBODY LIKE ME WHO DRIVES WITH A BABY IT IS VERY IMPORTANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

2010 VW ROUTAN VAN. CAR HAS STALLED WHILE DRIVING THREE TIMES. EACH TIME WE HAVE BROUGHT IT IN FOR REPAIR WHERE THEY REPLACED IGNITION, KEY, ETC. A NATIONAL RECALL WAS DONE FOR THIS PROBLEM AND WE TOOK IT IN FOR THE RECALL. NOW IT'S DONE IT AGAIN AFTER THE RECALL. IT'S IN THE SHOP NOW AND WE HAVE FILED A COMPLAINT WITH VW USA AND DEALER. WE'RE WAITING FOR THEIR DECISION AS WE KNOW FROM OTHER PEOPLE AT THE DEALER IN THE SERVICE DEPT THAT THIS IS A REAL PROBLEM AND ANOTHER PERSON WE KNOW DIRECTLY WITH THE SAME MAKE/MODEL HAS THE SAME PROBLEM. WE WILL NOT TAKE THE CAR BACK NO MATTER WHAT. THIS IS A LIFE THREATENING DEFECT. WE ARE PREPARED TO TAKE LEGAL LEMON LAW ACTION IF VW DOESN'T DO THE RIGHT THING. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 25 MPH THE LEFT REAR TIRE SENSOR THAT WAS LOCATED INSIDE THE TIRE CAME LOOSE CAUSING THE TIRE TO BECOME FLAT. THE VEHICLE WAS TAKEN TO A TIRE SHOP WHERE THEY INSTALLED THE SPARE TIRE AND INFORMED HIM OF THE LOOSE SENSOR WITHIN THE TIRE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.

VOLKSWAGEN ROUTAN (2010) STALLS WHILE DRIVING. THIS HAS HAPPENED 3 TIMES WHILE I AM DRIVING. TWICE I AM DRIVING 55 MILES AN HOUR, ANOTHER TIME DRIVING ABOUT 35 MPH. IT DOES RESTART AFTER I PUT THE CAR IN NEUTRAL, BUT COULD HAVE BEEN VERY DANGEROUS AS THE STEERING WHEEL LOCKS UNTIL I CAN RESTART IT! DANGEROUS. *TR

OUR 2010 ROUTAN HAD ENGINE FAILURE MULTIPLE TIMES SINCE WE PURCHASED IT IN JUNE 2010.WE WOULD START THE CAR&THE IGNITION WOULD CLICK BACK OFF. IT HAS PROGRESSED TO THE POINT OF THE IGNITION TURNING OFF WHILE DRIVING. SEVERAL TIMES IT HAPPENED WHILE ON ROAD IN TRAFFIC,CAUSING CAR TO CRASH INTO CURBS OR FENCES.IT CULMINATED IN A COLLISION ON THE FREEWAY DUE TO THE IGNITION SHUTTING OFF & WE WERE UNABLE TO PROPERLY BRAKE OR SWERVE AWAY FROM COLLIDING INTO BACK OF CAR. WE HAD INFORMED THE DEALER SEVERAL TIMES OF THE PROBLEM&THEY WERE NEVER ABLE TO LOCATE PROBLEM.MAY WAS THE MOST RECENT TIME WE HAD INFORMED MCKENNA VW TWICE OF THE PROBLEM,ONCE AT A SERVICE APPT&ONCE BY PHONE AFTER CAR HAD COLLIDED WITH CURB AFTER ENGINE FAILED ON STREET.IN JUNE,AFTER COLLISION ON FREEWAY,WE WERE MADE AWARE OF A RECALL ON THE IGNITION OF 2010 ROUTANS. THIS RECALL WAS MADE BECAUSE THE IGNITION SWITCH FROM ON TO ACCESSORY AND THEREBY COULD CAUSE CRASHES .THE AIR BAGS ALSO DID NOT DEPLOY IN THE CRASH.THE ROUTAN WAS GOING ROUGHLY 45 MPH AT HAD SEVERE FRONT END DAMAGE. *TR

POWER REAR SLIDING DOORS OPEN AND THEN CLOSE WHEN YOU OPEN THEM WITH THE KEY FOB, HANDLE, OR INSIDE SWTICH. WHEN THIS HAPPENS THE SAFETY FEATURE DOES NOT WORK. *TR

WHILE DRIVING MY 2010 VOLKSWAGEN ROUTAN AT APPROX 20 MPH IN A SCHOOL ZONE THE ENGINE STALLED ON ME. THE STEERING WHEEL LOCKED UP AND I HAD TO FRANTICALLY PUT THE VAN INTO PARK WHILE ATTEMPTING TO RESTART. THIS VEHICLE HAS DONE THIS SAME THING APPROX 10 TIMES OVER THE PAST YEAR. I HAVE NOTIFIED DEALERSHIP WHO SAID THEY COULD NOT DUPLICATE THE ISSUE AND THAT THE VEHICLE HAD NO CODES STORED THE 1ST TIME THE VEHICLE WAS SENT IN FOR REPAIR. 2ND TIME IT WAS SENT IN THEY KEPT IT OVER THE WEEKEND SO SOMEONE COULD DRIVE IT AN WERE ABLE TO DUPLICATE. THEY PUT A NEW IGNITION SWITCH IN. VAN IS AT DEALERSHIP AGAIN FOR SAME ISSUE. THEY AGAIN ARE SAYING THEY CANNOT DUPLICATE ISSUE AND NO CODES ARE STORED. I WAS TOLD THEY WILL BE REPLACING IGNITION SWITCH AGAIN AND "HOPEFULLY" THIS WILL SOLVE THE ISSUE. *TR

I HAD THE FOLLOWING PROBLEM OCCUR WITHIN THE FIRST FEW MONTHS OF OWNING A 2010 ROUTAN. (THE DEALERSHIP TOLD ME THAT IT WAS NOT A PROBLEM, RATHER THAT I WAS NOT FAMILIAR WITH THE WAY THE NEW TRANSMISSIONS WORK.) WHEN THE CRUISE CONTROL IS SET NEAR 50 MPH AND THE VEHICLE GOES DOWNHILL IT WILL DOWNSHIFT AUTOMATICALLY AND THE ENGINE WILL INCREASE ITS RPMS, ESSENTIALLY CREATING A MOTOR-BRAKE THAT KEEPS THE SPEED LESS THAN ABOUT 55 MPH. I ACCEPTED THEIR EXPLANATION AND THEIR ASSURANCE THAT IT WAS SAFE AND WOULD NOT DAMAGE THE VEHICLE. I HAVE ONLY OBSERVED THIS HAPPENING AT SPEEDS NEAR 50MPH. HOWEVER, THIS SUNDAY WHEN IT HAPPENED ON A PARTICULARLY LONG, WINDING HILL, I DECIDED THAT I WOULD PREFER TO MANUALLY USE THE BRAKE, SO AFTER IT BEGAN DOWNSHIFTING I PRESSED THE CRUISE CONTROL BUTTON TO TURN IT OFF. IT DID NOT TURN OFF. I PRESSED THE BUTTON SEVERAL MORE TIMES, BUT IT HAD NO EFFECT. I PRESSED MY FOOT ON THE BRAKE, BUT THE VEHICLE STAYED IN THE LOWER GEAR WITH THE ENGINE REVVING AND IT APPEARED TO ME THAT THE BRAKE AND THE ENGINE WERE WORKING AGAINST ONE ANOTHER. I DECIDED TO LET THE VEHICLE CONTROL ITSELF UNTIL WE RETURNED TO LEVEL GROUND. ONCE WE REACHED LEVEL GROUND AND I COULD HEAR THE ENGINE BEGIN TO REDUCE ITS RPMS, I PRESSED ON THE BRAKE AND THE CRUISE CONTROL DISENGAGED. THIS WAS SCARY BUT CONTROLLABLE BECAUSE THE ROAD WAS DRY AND THE ROAD, THOUGH STEEP, WAS WIDE AND EASY TO NAVIGATE. HOWEVER, ON A SNOWY OR WET ROAD, THIS WOULD HAVE BEEN A VERY DANGEROUS PROBLEM AND IF IT HAPPENS TO ANYONE ELSE THEY MAY PANIC AND DO SOMETHING EVEN MORE DANGEROUS. THEN, AN ACCIDENT INVESTIGATOR WILL NOT REALIZE THE CAUSE OF THE ACCIDENT BECAUSE, AS IN MY CASE, THE CRUISE CONTROL WILL BE TURNED OFF. BUT THE DRIVER WILL NOT HAVE BEEN IN CONTROL OF THE VEHICLE. THIS, I BELIEVE IS A VERY UNSAFE SITUATION. I HAVE NOT REPORTED THIS SUNDAY'S INCIDENT TO THE DEALER OR TO VW.

WHILE DRIVING ON HIGHWAY AT 60 MPH. CAR (2010 VOLKSWAGEN ROUTON) SUDDENLY STOPPED. TRIED TO START IT, I WORKED AND THEN SUDDENLY STOPPED AGAIN. THE CAR STOPPED SUDDENLY TURNED OFF WHILE DRIVING AT 60, I COULD HAVE BEEN KILLED. HAD TO WAIT 1 1/2 HOURS TO BE TOWED. TURNS OUT PROBLEM IS IN IGNITION, THE PART THAT THE KEY GOES INTO. THE PART IS ON BACK ORDER, HAVE ALREADY HAD TO WAIT OVER A WEEK. AND THEY ARE STILL UNSURE AS TO WHEN THE PART WILL BE IN. THE PROBLEM IS A RECALL ITEM AND VOLKSWAGEN DIDN'T INFORM ME AND WHEN I CALLED THEY STILL DIDN'T KNOW ABOUT THE RECALL. I FOUND OUT IS WAS RECALL BY GOGGLING IT. THEY DON'T HAVE IN THEIR SYSTEM THAT ITS A RECALLED ITEM. HAD I BEEN TOLD ABOUT RECALL OUR LIVES WOULD NOT HAVE BEEN IN DANGER. I WOULD LOVE TO GET OUT OF THE LEASE AND REALLY DON'T WANT TO DRIVE A CAR FROM A COMPANY THAT DOESN'T INFORM CUSTOMERS OF RECALLS. CALLED VOLKSWAGEN, THEY ARE LOOKING INTO IT. *TR