2018 VOLKSWAGEN TIGUAN Complaints

NOTHING BUT PROBLEMS WITH MY SISTER'S LEASED 2018 TIGUAN.... REPEATED SERVICE CALLS...CONSTANTLY IN THE SHOP...CURRENTLY A WHOPPING 10 RECALLS...AIRBAG NOT WORKING... NO HELP FROM VOLKSWAGEN..CALLED CUSTOMER SERVICE...PUSHED NUMBER AS DIRECTED... NOTHING! COULDNT SPEAK TO A HUMAN BEING...TRIED CHAT OPTION ON FACEBOOK...NO REPLY! NOTHING IN THIS CAR WORKS PROPERLY. ASKED TO BE LET OUT OF LEASE... APPARENTLY NOT POSSIBLE UNLESS IT HAS THE SAME EXACT ISSUE 3 TIMES!! MY CAR HAS HAD ISSUES IN MULTIPLE AREAS REPEATEDLY BUT NOT SPECIFICALLY MEETING LEMON LAW STANDARDS. $400 PAYMENT AND NO HELP. SHE WILL NEVER BUY A VOLKSWAGEN AGAIN AND I WILL MAKE SURE TO TELL EVERYONE I KNOW TO AVOID VOLKSWAGEN AT ALL COST! MAY HAVE TO SPEAK TO A LAWYER I GUESS.

LEAKING SUNROOF DRAIN CAUSES THE COMPUTER TO MULFUNCTION AND REPORT MULTIPLE CAR ISSUES, LIKE: FAULT: ELECTRONIC PARKING BRAKE ERROR: ABS/ELECTRONIC STABILIZATION CONTROL (ESC) ERROR: AIRBAG THIS HAPPENS EVERY TIME THERE IS A HEAVY RAIN

WATER LEAKS FROM SUNROOF AND DOORS. WATER FROM THE ROOF LANDS OF START ENGINE BUTTON. FLOORS FLOODED WITH WATER MAKES FOOT SLIPPERY.

DRIVING AT 42-45 MPH ON A 0% SLOPE. CAR INITIALLY MAINTAINING ABOUT 1,300 RPM. WITHOUT CHANGING SPEED, PRESSURE ON THE ACCELERATOR, OR INCLINE OF THE ROAD, TRANSMISSION WOULD SHIFT DOWN BY 3-4 GEARS RESULTING IN A JUMP IN THE RPM UP TO ABOUT 3,200. VEHICLE WOULD CYCLE THROUGH THE DOWN SHIFTING AND THE JUMP IN RPM, AND THEN SHIFTING BACK UP TO LOWER THE RPM BACK TO NORMAL. WITHIN 1.2 MILES, CAR CYCLED THROUGH THIS THREE TIMES, AND THAT WAS WHAT I COULD CAPTURE ON VIDEO! IT CONTINUED FOR 15-20 MILES BEFORE I COULD GET IT TO A VOLKSWAGEN DEALERSHIP. FINALLY, THE ENGINE TEMPERATURE GAUGE SHOT UP AND SAT ABOUT MAXIMUM VALUE FOR ABOUT 3 SECONDS AND THEN FELL BACK DOWN TO DEAD CENTER (NORMAL OPERATING TEMP). AT THAT POINT, I WAS ALREADY ON MY WAY TO VW TO DROP IT OFF. ABOUT 1 MILE FROM THE DEALERSHIP, I GOT THE "CHECK COOLANT! SEE OWNER'S MANUAL." ALERT ON MY DASH EVEN THOUGH THE TEMP GAUGE WAS NORMAL AT THAT TIME. FINALLY GOT TO VW AND WAS TOLD THE TRANSMISSION THING WAS NORMAL ("THEY LIKE TO HUNT A LOT"). I DON'T BELIEVE THAT FOR A SECOND. AFTER 18,000 MILES, I WOULD NOT ALL OF THE SUDDEN REALIZE THE TRANSMISSION DOING THAT. SHIFTING BY ONE OR TWO GEARS IS PROBABLY NORMAL FOR A DSG, AND I'M SURE THAT HAS BEEN HAPPENING ALL ALONG - BUT IT IS SO SMALL THAT I DON'T NOTICE THE CHANGE. WHEN A CAR SHIFT DOWN BY 4 GEARS WITHIN 1-2 SECONDS AND THE CAR LUNGES FORWARD AS THE RPM SHOOT UP TO MAINTAIN THE SPEED, THAT IS SOMETHING THAT ISN'T NORMAL. CURRENTLY VEHICLE IS STILL IN THE SHOP. WILL LIKELY NEED A NEW WATER PUMP, COOLANT RESERVOIR, WIRE HARNESS (DUE TO COOLANT MIGRATION). THEY ALSO THINK THERE MAY BE TRANSMISSION FLUID INSIDE THE COOLANT RESERVOIR, BUT ARE STILL TRYING TO TELL ME THAT THE SHIFTING PROBLEM IS "NORMAL"... I'M TIRED OF DEALING WITH VOLKSWAGEN AND THEIR SHIFTY SERVICE DEPARTMENT AND PROCEDURES AND CAN'T WAIT TO GET RID OF THIS CAR.

CARS RESPONSE TO DRIVER ACCELERATOR INPUTS IS HESITANT AND ERRATIC. CAR MOTION IS UNPREDICTABLY WHEN ACCELERATING FROM STAND STILL. THE PERFORMANCE IS NOT PREDICTABLE AND VERY WITHOUT APPARENT EXTERNAL ENVIRONMENTAL FACTORS. UNPREDICTABLE PERFORMANCE ENDANGERS CAR OCCUPANTS WHILE ENTERING TRAFFIC. THE BEHAVIOR HAS BEEN DETERMINED BY DEALER AS NORMAL AGAINST OTHER 2018 MODELS BUT IS DIFFERENT AGAINST 2019. VW US HAS NOT RETURNED INQUIRY REQUESTS.

THERE IS AN INITIAL HESITATION FROM A STOPPED POSITION THAT COULD LEAD TO AN ACCIDENT WHEN PULLING OUT INTO TRAFFIC.

PANORAMIC SUNROOF DEFECTIVE AND CAUSED MAJOR LEAKAGE OF WATER INTO VEHICLE. IN ADDITION, IT SEEMS LIKE CHEMICALS POSSIBILITY FROM WINDSHIELD FLUID LEAKING INSIDE VEHICLE. THIS RESULTED ON BLACK MOLD TO DEVELOP THROUGHOUT THE VEHICLE. ALL CARPETS REPLACED ON MY VEHICLE; HOWEVER, EXTREME FOUL CHEMICAL ODOR CONTINUES IN THE INTERIOR AND MAKES IT DIFFICULT TO BREATH. THE DEALER HAS MY VEHICLE FOR MORE THAN 9 DAYS AND STILL NO RESOLUTION. ISSUE STARTED WITH LESS THAN 1 YEAR OF OWNERSHIP OF THIS BRAND NEW CAR. EVEN WHEN VEHICLE IS PARKED ON MY DRIVEWAY WITH WINDOWS CLOSED YOU CAN SMELL THE CHEMICAL ODOR AROUND THE VEHICLE. FIRST OCCURRENCE REPORTED ON 7/3/19 AND NO RESOLUTION. SECOND OCCURRENCE: 9/21/19 AND STILL ONGOING

I AM HAVING SEVERAL PROBLEMS WITH MY TIGUAN. THE PASSENGER SEAT DETECTION SENSOR IS VERY SENSITIVE. I CAN PLACE MY PHONE OR SOMETHING VERY LIGHT ON THE SEAT AND MY CAR AUTOMATICALLY STARTS TO CHIME AND THE PASSENGER AIRBAG IS TURNED ON. THIS COULD BE A SAFETY HAZARD IN THE ACCIDENT IF NO PASSENGER IS PRESENT. THE OTHER ISSUE I HAVE WITH THIS CAR IS THE ACCELERATION IS INCONSISTENT. SOMETIMES I CAN HIT THE ACCELERATOR AND THE CAR FLIES, OTHER TIMES, THE CAR STUTTERS AND HAS SOME LAG.

ON MULTIPLE OCCASIONS WHILE THE CAR IS MOVING AT A VERY SLOW RATE OF SPEED LESS THAN 5MPH THE EMERGENCY BRAKING WILL ENGAGE FOR NO REASON AT ALL. THIS HAS HAPPENED WHILE STARTING TO PROCEED FORWARD AFTER SITTING AT A RED LIGHT AS WELL AS SLOWLY TURNING INTO A PARKING LOT WITH NO CARS NEAR TO CAUSE THE SYSTEM TO ENGAGE. LUCKILY NO ONE HAS BEEN INJURED AT THIS POINT, BUT I AM VERY CONCERNED AS TO WHAT MAY HAPPEN IF THE CAR WAS MOVING FASTER.

CAR HESITATES ERRATICALLY AND UNPREDICTABLY WHEN ACCELERATING. IT'S MOST NOTICEABLY FROM A DEAD STOP, BUT ALSO AT SPEED AS WELL. SOMETIMES THE CAR ACCELERATES FINE, BUT OTHER TIMES, WHEN ATTEMPTING TO ACCELERATE FROM A STOP TO CROSS A STREET IN BUSY TRAFFIC, THE CAR WILL JUST SIT UNRESPONSIVE FOR SECONDS AND BARELY ACCELERATE. THE UNPREDICTABLENESS OF THE ACCELERATION BEHAVIOR IS DANGEROUS AND AN ACCIDENT WAITING TO HAPPEN. THIS BEHAVIOR HAS BEEN PRESENT SINCE THE CAR HAS BEEN PURCHASED TO PRESENT. WHILE THE HESITATION IS INCONSISTENT, IT IS OFTEN AND COMMON.