2018 VOLKSWAGEN TIGUAN Complaints

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V467000 (VISIBILITY). THE CONTACT STATED THAT SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S DOOR AND SMELLED A BURNING ODOR. THE CONTACT NOTICED A BLACK SPOT ON THE SUN ROOF AND SMOKE. THE FIRE DEPARTMENT ARRIVED AND BROKE THE DRIVER'S SIDE WINDOW AS FLAMES APPEARED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE FAILURE MILEAGE WAS 17,000. *TR THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS DIAGNOSED AND RELEASED TO MANUFACTURER.*JB*JB

BOUGHT THE VEHICLE NEW IN EARLY APRIL 2019, AFTER A COUPLE HUNDRED MILES I NOTICED A SCREECHING/RATTLING NOISE COMING FROM BOTH THE DRIVER'S AND PASSENGER'S SIDE B PILLARS. I TOOK IT BACK THE DEALER FOR A RESOLUTION TO THE ISSUE. THEY HEARD THE NOISE AND SAID THERE IS FIX FOR THE PROBLEM THAT INVOLVES GUTTING THE ENTIRE INTERIOR AND WELDING BAD OR MISSING WELDS ON THE STRUCTURE UP NEAR THE ROOF. I HAVE TWO PROBLEMS WITH THEIR SOLUTION. FIRST, THIS IS A SAFETY ISSUE. WHO KNOWS IF THE ROOF WOULD HOLD UP DURING A ROLLOVER ACCIDENT CONSIDERING THE DEALERSHIP MECHANICS ARE NOT QUALIFIED WELDERS FOR SUCH A CRITICAL APPLICATION. SECOND, THE NOISE IS VERY DISTRACTING WHILE DRIVING. SO I HAVE DECIDE WHETHER OR NOT TO LET THEM TEAR THE ENTIRE INTERIOR OUT OF MY VEHICLE AND LET THEM MAKE SHODDY REPAIR ON MY BRAND NEW VEHICLE OR TAKE A CHANCE ON MY AND MY PASSENGER'S SAFETY. SHAME ON VOLKSWAGEN. THESE VEHICLES SHOULD BE BOUGHT OR REPLACED WITH A 2019 WHICH DOESN'T SEEM TO HAVE THE PROBLEM.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE SEAT BELT INDICATOR FLASHED AND A CHIME WAS HEARD EVEN WHEN THE DRIVER'S SEAT BELT WAS SECURED. FLOW VOLKSWAGEN OF CHARLOTTESVILLE (1313 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 296-4147) WAS NOTIFIED SEVERAL TIMES, BUT WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS CURRENTLY AT THE DEALER BEING DIAGNOSED. IN ADDITION, THERE WAS A DELAY IN PROVIDING THE PART CONCERNING AN UNKNOWN RECALL FOR THE AMBIENT LIGHTING. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBERS: EA18005 (SEAT BELTS) AND PE18001 (SEAT BELTS); HOWEVER, THE FAILURE WAS RELATED. THE MANUFACTURER WAS NOTIFIED OF THE SEAT BELT FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60. ..*BF*JB

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. WHILE FILLING THE TIRES WITH AIR, THE CONTACT NOTICED THAT THE BRAKE ROTORS WERE WORN OUT. THE VEHICLE WAS TAKEN TO RICK CASE VOLKSWAGEN (3520 WESTON RD, WESTON, FL 33331) WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS WERE EATING UP THE BRAKE ROTORS AND THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900.

MY WIFE CALLED ME PANICKED BECAUSE HER 2018 VW TIGUAN SEL, WITH 8000 MILES, CUT OUT ON HER WHILE SLOWLY PULLING INTO A BUSY INTERSECTION. SHE DESCRIBED THE PROBLEM AS IF THE CAR LOST COMPLETE POWER FOR A FEW SECONDS, EVEN THOUGH SHE DID NOT HAVE HER FOOT ON THE BREAK AT THE TIME, AND THE CAR WAS NOT ABLE TO ACCELERATE. MY WIFE QUICKLY PUT THE CAR INTO REVERSE, WHERE IT RESPONDED WELL MOVING BACKWARDS, AND THREW ON HER HAZARDS. THE VEHICLE IS LESS THAN 1 YEAR OLD AND SHE IS DEATHLY SCARED OF DRIVING IT NOW. THE VEHICLE IS A HAZARD! WHEN LOOKING ONLINE FOR SIMILAR POWER TRAIN ISSUES, MANY OTHER CUSTOMERS ARE REPORTING A SIMILAR EXPERIENCE.

TAKATA RECALL. I GOT A RECALL ON SEPTEMBER OF THE AMBIENT LIGHT BAR AND I HAVE BEEN WAITING TO PUT IT BACK ON OVER A HALF YEAR. WHEN CAN I FINISH THIS？

ON 2/17/2019, MY SISTER & I WERE DRIVING WEST ON SANTA MONICA BLVD. I WAS DRIVING APPROXIMATELY 40-45MPH. IT WAS SLIGHTLY OVERCAST. THERE WERE NO CARS IN FRONT OF US FOR BLOCKS &, LUCKILY, NO CARS BEHIND US. THERE WERE NO BICYCLES OR MOTORCYCLES OR PEDESTRIANS OR ANY OTHER APPARENT 'HAZARD' IN FRONT OR ON EITHER SIDE OF THE CAR. OUT OF NOWHERE, THE CAR'S BRAKES SLAMMED ON, LEAVING US STOPPED IN THE MIDDLE OF SANTA MONICA BLVD. THE DIGITAL COCKPIT WENT BLACK & A RED WARNING LIGHT STARTED FLASHING ACROSS IT. I ASKED MY SISTER TO GRAB THE OWNERS MANUAL TO TRY TO FIGURE OUT WHAT WAS GOING ON. AFTER SHE GRABBED IT, THE VEHICLE STARTED DRIVING AGAIN & SHORTLY AFTER THAT THE DIGITAL COCKPIT WENT BACK TO NORMAL. IT TURNED OUT THE WARNING LIGHT WAS ASSOCIATED WITH THE FRONT ASSIST SYSTEM. I TOOK MY VEHICLE BACK TO THE DEALERSHIP ON 2/21/2019. ON 4/6/2019, HAVING FIXED NOTHING, THEY FORCED ME TO TAKE MY CAR BACK. THEY PERFORMED A DIAGNOSTIC TEST ON 2/25/2019 THAT MY SISTER & I SAW, BUT THEY ARE REFUSING TO PROVIDE ME A COPY OF. IN THAT DIAGNOSTIC IT DID SHOW THAT THE DISTANCE MONITORING SYSTEM FAILED IN 11/2018. THE FRONT ASSIST DOES NOT SHOW A FAIL OR THAT IT HAS EVER BEEN ACTIVATED. BECAUSE MY DEALERSHIP HAS NOT BEEN ABLE TO 'DUPLICATE' THE MALFUNCTION, I AM BEING TOLD THAT THIS A NORMAL FUNCTION OF THE CAR. VW ALSO WANTED ME TO KEEP A JOURNAL FOR WHEN THIS MALFUNCTION HAPPENS AGAIN - AS I'VE EXPLAINED TO VW & MY DEALERSHIP, THE NEXT TIME THIS HAPPENS THERE COULD BE AN ACCIDENT THAT RESULTS IN INJURY OR DEATH. I WAS STILL FORCED TO TAKE THE CAR BACK. I AM TOO SCARED TO DRIVE THIS CAR KNOWING THAT THERE IS SOMETHING MALFUNCTIONING WITH THE SENSORS, AUTONOMOUS BRAKING SYSTEM, FRONT ASSIST SYSTEM. I AM EXTREMELY WORRIED ABOUT THE MALFUNCTION CAUSING AN ACCIDENT THAT COULD INJURE MYSELF, MY PASSENGERS, & OTHER PEOPLE ON THE ROADS.

MY VEHICLE DISPLAYED A SIGN STATING THAT THEIR WAS LOW COOLANT. I TOOK IT TO THE DEALER AROUND 14,000 MILES AND THE PCM HAS BEEN DESTROYED. THE ENGINE HASN'T BEEN GETTING COOLANT FOR SOME TIME. ONCE THAT WAS REPLACED MY CAR STOPPED ACCELERATING PROPERLY AND ROGERS REALLY ROUGHLY MAINLY THROUGH GEARS 1-3. IT'S REALLY DANGEROUS IF I NEED TO ACCURATE QUICKLY TO MERGE THE RESPONSE TIME IS OFF AND I HAVE HAD SEVERAL NEAR MISSES. I FLAGGED THIS WITH VW AND THEY ARE REFUSING TO ACKNOWLEDGE THAT THEIR IS AN ISSUE. I WOULD LIKE TO GET THIS RESOLVED BEFORE MYSELF OR OTHERS ARE INJURED.

THE VEHICLE HAS SEVERE ACCELERATION PROBLEM, WITH UNEVEN AND UNPREDICTABLE ACCELERATION WHEN STARTING THE VEHICLE FROM A STOP. THE PROBLEM DEVELOPED AFTER THE VEHICLE WAS 2 WEEKS OLD. THE VEHICLE WAS TAKEN INTO THE DEALERSHIP AFTER THE CHECK ENGINE LIGHT TURNED ON. THE DEALERSHIP STATED IT WAS AN ISSUE IN THE SECONDARY AIR SYSTEM, BUT THEY WERE NOT SURE WHAT AND COULD NOT FIX IT AT THAT TIME. THE CHECK ENGINE LIGHT THEN TURNED OFF. THE VEHICLE WAS TAKEN IN TO TWO SUBSEQUENT DEALERSHIPS WITH THE SAME ISSUE, BUT THE DEALERSHIP STATED THE CAR WAS REPORTING NO PROBLEM, AND THE CHECK ENGINE LIGHT WAS NOT TURNING ON. A THIRD DEALERSHIP FOUND A FAULTY VALVE IN THE SECONDARY AIR SYSTEM, DESPITE THE CAR REPORTING NO ISSUES AND THE CHECK ENGINE LIGHT FAILING TO BE LIT. DESPITE THE REPLACEMENT OF THE PART, THE VEHICLE STILL HAS UNPREDICTABLE AND UNACCEPTABLE ACCELERATION, WHICH POSES A SEVERE SAFETY RISK WHEN PULLING OUT INTO TRAFFIC. WHEN I EXPECT THE VEHICLE TO ACCELERATE, IT DOES SO AT AN EXTREMELY TEPID PACE, CAUSING TRAFFIC TO NEED TO SLOW RAPIDLY BEHIND THE VEHICLE. OTHER TIME IT BEGINS TO ACCELERATE NORMALLY, AND THEN STALLS IN ACCELERATION. THIS AGAIN POSES A SAFETY RISK TO THE DRIVER AND SURROUNDING TRAFFIC.

WHEN ACCELERATING. IT FEELS LIKE THE MOTOR IS VIBRATING TOO MUCH LIKE IT'S GOING TO RIP ITSELF OUT. THE CAR HAS ONLY 3K MILES. IT'S BEEN ADDRESSED TO VOLKSWAGEN! MOTOR MOUNTS ARE OK AND TRANSMISSION MOUNT IS GOOD AS TOLD BY DEALER. THIS OCCURS EVERY TIME THE CAR IS ACCELERATING FROM A STANDSTILL