2018 VOLKSWAGEN TIGUAN Complaints

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE A RATTLING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF ABILENE (1350 S CLACK ST, ABILENE, TX 79605, (325) 673-4663) AND WAS REPAIRED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO WAIT FOR A RESPONSE FOR TRADING IN THE VEHICLE. THE FAILURE MILEAGE WAS 750. THE VIN WAS NOT AVAILABLE.

RATTLING/TICKING NOISE ON DRIVERS SIDE AROUND EAR LEVEL. NOISE HAS BEEN PRESENT SINCE I BOUGHT IT IN AUGUST 2017. THE NOISE OCCURS AT ALL SPEEDS AND ON SMOOTH SURFACE ROADS.

CREAK/RATTLE FROM DRIVER'S SIDE B-PILLAR ALMOST SINCE NEW. HAPPENS WHEN DRIVING OVER BUMPS IN THE ROAD; HAPPENS MOST BUT NOT ALL OF THE TIME. RECENTLY STARTED SAME FROM PASSENGER-SIDE B-PILLAR, BUT LESS FREQUENTLY. MOST OFTEN NOTICED WHEN DRIVING A MODERATE SPEEDS (35-55). THIS IS A KNOWN ISSUE WITH A TSB FOR EARLY MODEL YEAR PRODUCTION. MAY INVOLVE POOR/MISSING WELDS.

PURCHASED A 2018 TIGUAN AND DEVELOPED A RATTLE IN THE B-PILLAR. VW/BODY SHOP IS REPAIRING IT ACCORDING TO A TSB THAT IS NOT UP TO STANDARD IN MY OPINION. HOW CAN YOU FIX A BAD WELD BY MAKING THE SPACE WIDER AND SPRAYING IT WITH A SEALER?

MY EVERYDAY EXPERIENCE WITH THIS VEHICLE INCLUDES - HESITATION WHEN ACCELERATING QUICKLY, JERKING FORCEFULLY WHEN ACCELERATING SLOWLY, RANDOM JERKING WHILE DRIVING. IT SEEMS AS THOUGH, EVEN AS AN AUTOMATIC CAR, I CAN FEEL EVERY GEAR CHANGE. ESPECIALLY ON THE FREEWAY, I FEEL EXTREMELY UNSAFE WHEN I ATTEMPT A LANE CHANGE. WHEN I PUT MY FOOT ON THE GAS TO QUICKLY SPEED UP, MY VEHICLE HESITATES AND DOES NOT MATCH WHAT I AM DOING ON THE PEDAL. THE HESITATION IS ESPECIALLY DANGEROUS FOR OTHER VEHICLES ON THE ROAD. I AM EXTREMELY ANXIOUS WHEN DRIVING MY VEHICLE BECAUSE I DO NOT FEEL IN CONTROL. I WORRY THAT, AT ANY POINT, IT WILL HESITATE OR JERK FORCEFULLY, AND CAUSE HARM TO ME, MY PASSENGERS, AND/OR THOSE IN OTHER VEHICLES AROUND ME. PLEASE NOTE THAT THIS IS AN ONGOING PROBLEM. THIS WAS NOT A ONE-TIME OCCURRENCE. THIS DOES NOT JUST OCCUR WHEN DRIVING AT CERTAIN SPEEDS. THE HESITATION AND JERKING OCCUR DAILY.

WHEN I'M GIVING GAS/ ACCELERATING, THERE IS A "HISSING-SOUND" COMING FROM OUTSIDE AND MORE CLEARER AND LOUDER TO THE PASSENGER SIDE PERSON POSITION. CAN HEAR IT EVEN CLEAR IF I ROLL DOWN THE WINDOWS. SOUND STARTS COMING ANYWHERE FROM 0 - MAX MPH NO MATTER WHICH ROADS I DRIVE IN. DON'T KNOW FOR SURE WHICH PART OF THE CAR IS DOING THE SOUND BUT "ACCELERATION" IS THE CAUSING IT AND WHEN I LET THE CAR ROLL WITHOUT GIVING GAS, THE SOUND STOPS. SO YOU SHOULD DEFINITELY GIVE GAS/ PRESS ACCELERATION PEDAL TO HEAR THIS SOUND. ITS BEEN 9 MONTHS SINCE I PURCHASED THIS CAR AND HAS ROUGHLY 11K MILES ON IT. (TIGUAN SE 2018 4MOTION) SOUNDS FROM DRIVER'S SIDE B COLUMN IS ALSO NOTICEABLY LOUD WHEN DRIVING.

TICKING IN THE B PILLAR. IT COMES AND GOES BUT IS LOUD ENOUGH THAT ALL PASSENGERS IN THE CAR HEAR IT. IT IS IDENTICAL TO THE RATTLE THAT ALL OTHER TIGUANS HAVE. VW HAS A SERVICE BULLETIN FOR THIS ISSUE BUT IT HAS A NARROW VIN RANGE. THERE IS MOST CERTAINLY A STRUCTURAL CONCERN AND INHERENT DESIGN FLAW IN THE B PILLAR. TSB # 2050753/2

WHILE DRIVING IN A 50MPH ROAD DURING RUSH HOUR TRAFFIC, THE EPC LIGHT CAME ON AND THE VEHICLE LOST POWER. I DIDN'T WANT TO PULL OVER ONTO A NARROW BIKE LANE. THE VEHICLE COULD NOT KEEP UP WITH TRAFFIC; OTHER DRIVERS WERE FORCED TO GO AROUND ME. AT THE NEXT STOP LIGHT, I RESTARTED THE CAR. THE EPC LIGHT DID NOT COME BACK ON, AND THE VEHICLE BEHAVED NORMALLY AGAIN. I CALLED THE DEALERSHIP, AND THEY TOLD ME THAT IF IT HAPPENS AGAIN, THAT I SHOULD BRING IT IN. I GOT THE IMPRESSION THAT THIS IS A NORMAL REBOOT PROCESS FOR A VOLKSWAGEN, LIKE HAVING TO REBOOT A WINDOWS PC IF SOMETHING GOES WRONG. I THINK THE PROBLEM NEEDS TO BE ADDRESSED BEFORE IT HAPPENS AGAIN. FORTUNATELY, I WAS DRIVING THE CAR, BUT AFTER I TOLD MY WIFE WHAT HAPPENED, SHE DOESN'T WANT TO DRIVE MY CAR.

I PURCHASED A BRAND NEW 2018 VW TIGUAN FROM A CAR DEALERSHIP IN MY TOWN. TWO WEEKS LATER THEY CALLED ME AND ASKED ME TO BRING IT BACK IN TO HAVE IT INSPECTED FOR A POSSIBLE RECALL. AFTER AN HOUR OF SITTING AROUND WAITING FOR THEM TO CHECK I FINALLY WENT TO THEIR DESK AND ASKED WHAT WAS GOING ON. THEY TOLD ME THAT MINE WAS RECALLED AND THEY COULDN'T LET ME LEAVE WITH MY CAR. THEN THEY SPENT 2 HOURS TRYING TO FIGURE OUT WHAT TO DO BECAUSE THEY WEREN'T SURE IF THEY SHOULD GET ME A RENTAL CAR OR A LOANER. EVENTUALLY THEY GOT ME A RENTAL CAR AND ARE COVERING THE COST OF THAT. BUT NOW I'M LOOKING INTO THE SPECIFIC RECALL '42I7' AND IT WOULD SEEM THAT THE RECALL MAY HAVE BEEN IN PLACE PRIOR TO THEM SELLING ME THE CAR. I TEST DROVE THE CAR ON MAY 3RD 2018 AND SUBMITTED A LOAN APPLICATION. I CAME BACK THE NEXT DAY MAY 4TH 2018 TO SIGN THE PAPERS AND TAKE DELIVERY OF THE CAR. I WANT TO KNOW IF THE DEALER BROKE STATE OF WI LAWS BY SELLING ME A NEW CAR WITH A DANGEROUS RECALL OUT FOR IT. NOW I HAVE TO WAIT A MONTH FOR PARTS TO COME IN. CAN I TAKE SOME SORT OF ACTION AGAINST MY DEALERSHIP FOR THIS?

THE DRIVER'S SIDE B-PILLAR HAS A RATTLE/CREAK. IT'S A SLIGHT TICKING THAT HAPPENS MOST OF THE TIME OVER UNEVEN ROADS OR WHEN YOU HIT A BUMP; THE RATTLE/NOISE HAPPENS OVER THE SMALLEST BUMP. NOISE CAN BE HEARD EVEN ON EVEN ROADS.I'VE HAD THE CAR SINCE 1/31/2018 WHEN I PURCHASED IT NEW, AND AS OF TODAY 5/12/18 HAS 2637 MILES. I HAVE NOTICED THE RATTLE SINCE THE WEATHER HAS BEEN WARMER AND AFTER THE VEHICLE SITS IN THE SUN OR OUTSIDE. THE RATTLE OCCURS AT ANY SPEED; 15 MPH - 70 MPH.I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP SINCE I WANT THIS ISSUE DOCUMENTED SINCE IT'S A KNOWN ISSUE BASED ON MY RESEARCH AND THE FIX IS NOT FULL PROOF YET. I DON'T WANT MY CAR DISMANTLED UNTIL I KNOW THE FIX WILL ACTUALLY FIX IT PERMANENTLY. THIS IS A KNOWN ISSUE WHICH HAS BEEN REPORTED TO THE NHTSA AND VW ALREADY BY OTHER VW TIGUAN OWNERS. VW HAS ISSUED TECHNICAL SERVICE BULLETIN 2050753 ON 4/2/18 WITH A SUPPOSED FIX, BUT MULTIPLE OWNERS ARE STAYING THAT FIX HAS NOT SOLVED THEIR ISSUES. FOR DETAILS ON THE ISSUE PLEASE REFER TO THE FOLLOWING VW OWNER FORUM - HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?8860202-2018-TIGUAN-B-PILLAR-RATTLE-AND-OTHER-ANNOYANCES&P=107961257#/TOPICS/8903433?PAGE=1