2016 VOLKSWAGEN TIGUAN Complaints

The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning

Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.

Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.

I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.

The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.

Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.

The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.

The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?

Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.