2014 VOLKSWAGEN TIGUAN Complaints

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED AFTER RETURNING TO THE VEHICLE, THE CONTACT BECAME AWARE OF SEVERAL ITEMS OF BELONGINGS ON THE GROUND AROUND THE VEHICLE. THE CONTACT ATTEMPTED TO LOCK THE VEHICLE USING THE KEYFOB HOWEVER, THE PASSENGER'S SIDE REAR DOOR REMAINED UNLOCKED. THE CONTACT USED THE INTERNAL DOOR LOCK FUNCTION TO LOCK THE DOORS. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS OR MESSAGES TO THE DOOR BEING AJAR. THE VEHICLE WAS TAKEN TO DICK HANNAH VOLKSWAGEN OF PORTLAND LOCATED AT (12345 E BURNSIDE ST, PORTLAND, OR 97233) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LOCKING MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

A CLICKING SOUNDS STARTED COMING FROM THE STEERING WHEEL WHILE TURNING, AT ONE POINT THE AIR BAG LIGHT TURNED ON, AND FROM THAT POINT FORWARD, THE CONTROLS ON THE STEERING WHEEL NO LONGER WORK, INCLUDING THE HORN. THE CLICKING SOUNDS FROM THE STEERING WHEEL IS STILL PRESENT WHILE TURNING. I CALLED A PLACE THAT SPECIALIZES IN VW AND THEY SUGGESTED I CALL VW DEALER INSTEAD BECAUSE IT WAS A SAFETY ISSUE AND HIGHLY LIKELY A RECALL. I CALLED VW AND THEY STATED IT WAS NOT A RECALL BUT PART OF AN "EXTENDED WARRANTY", WHICH MY CAR DOES NOT QUALIFY FOR DUE TO THE MILES ON THE CAR. AFTER SOME RESEARCH, IT SEEMS THIS IS A VERY COMMON ISSUE WITH VW, AND THEY ARE ASKING FOR $160 TO SIMPLY DIAGNOSE THE PROBLEM, EVEN THOUGH IT IS CLEAR TO THEM WHAT THE ISSUE IS, AND NOT NEW TO THEM. IT IS NOT DUE TO THE AGE OR MILEAGE ON THE CAR, BUT A SAFETY MISS FROM THEIR END.

WHILE TURNING MY 2014 TIGUAN I NOTICED A CLICKING NOISE. ABOUT A DAY LATER MY AIRBAG ELECTRICAL ALERT APPEARED ON THE DASH AND ALL MY ELECTRICAL ON MY STEERING WHEEL BUTTONS STOPPED WORKING AS WELL AS MY HORN. I CHECKED ALL MY FUSES AND THEN SAW THAT IT MIGHT BE THE CLOCK SPRING DUE TO COMPLAINTS EXACTLY LIKE MINE. I SAW THAT THERE WAS A RECALL BUT MY CARS VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THIS IS UNACCEPTABLE AND MANY OTHER 2014 TIGUAN VOLKSWAGEN ARE HAVING TO COVER THESE COST THEMSELVES DUE TO NOT BEING INCLUDED IN THE RECALL. VOLKSWAGEN NEEDS TO HAVE ITS RECALL EXPANDED BECAUSE THIS IS COMPLETELY UNACCEPTABLE TO MAKE CONSUMERS PAY OUT OF POCKET OVER A MANUFACTURED MALFUNCTION. I FEEL VERY UNSAFE DRIVING MY CAR NOW KNOWING MY AIRBAGS OR HORN WILL NOT WORK. PLEASE INVESTIGATE THIS SITUATION FURTHER AND NOT ALLOW VOLKSWAGEN TO GET AWAY WITH THIS.

THE EMERGENCY BRAKE WAS ACCIDENTALLY ENGAGED WHILE DRIVING ON THE HIGHWAY AT 65 MPH IN TRAFFIC, BRINGING THE CAR TO A FULL STOP. THE EMERGENCY BRAKE BUTTON IS LOCATED NEXT THE TO CUP HOLDER IN THE CENTER CONSOLE BETWEEN THE FRONT SEATS. THE DRIVER PUT A COFFEE MUG WITH AN OPEN HANDLE IN THE CUP HOLDER WHILE DRIVING. THE MUG HANDLE PRESSED ON THE BUTTON WHEN IT WAS PLACED IN THE CUP HOLDER (WHILE TRAVELING AT 65 MPH) AND THE EMERGENCY BRAKE ENGAGED BRINGING THE VEHICLE TO A FULL STOP IN THE CENTER LANE OF INTERSTATE 91. THE ONLY REASON WE SURVIVED IS THAT THE PERSON BEHIND US WAS DRIVING A VOLVO AND WAS FOLLOWING AT SAFE DISTANCE. IF A TRACTOR TRAILER HAD BEEN BEHIND US WE WOULD BE DEAD.

SOMETHING WAS WRONG WITH THE TURBO I WAS DRIVING AND CAR JUST SHUT OFF I TOOK IT IN THEY SAID IT WAS THE TURBO NOT EVEN 2 YEARS GO BY AND I STARTED TO DRIVE AND CAR WAS JERKY AND IDLING FUNNY TOOK IT TO ADVANCED AUTO FOR A DIAGNOSTIC AND THEY SAID IT WAS THE TURBO. IM TAKING IT BACK TO THE DEALER TOMORRW WITH 3 MORE YEARS OF PAYMENTS LEFT

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE MOON ROOF SUDDENLY EXPLODED AND GLASS FELL INTO THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO EMICH VOLKSWAGEN (1260 S. COLORADO BLVD, DENVER, CO) AND THE MOON ROOF WAS REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNKNOWN.

ON DECEMBER 7TH, 2018 I WAS DRIVING ABOUT 65 MPH WHEN I HEARD AN EXPLOSION LOAD ENOUGH TO MAKE MY EARS RING. I LOOKED UP AND DISCOVERED THAT THE SUNROOF HAD EXPLODED AND FINE PARTICLES OF GLASS WERE RAINING DOWN ON ME THROUGH THE SUNROOF SUNSHADE. NOTHING HIT THE SUNROOF TO CAUSE THIS AS THERE WAS NO OTHER TRAFFIC, OVERPASSES OR CONSTRUCTION ON THE ROAD AT THE TIME. THE ATTACHED PHOTOS SHOW THAT THE SUNROOF EXPLODED OUT. THE VEHICLE WAS GOING STRAIGHT DOWN THE ROAD AT ABOUT 65 MPH. WE ARE PUTTING THE REPAIR THROUGH OUR INSURANCE WITH A $500 DEDUCTABLE AND AS YET WE DO NOT KNOW THE FINAL COST OF REPAIR AS IT IS STILL BEING WORKED ON. DAMAGE BEING REPAIRED IS THE SUNROOF GLASS, SUNSHADE AND THE ROOF HAD TO BE REPAINTED BECAUSE IT WAS SCRATCHED BY BROKEN GLASS.

AIR BAG RECALL - AIR BAG LIGHT CAME ON AND STEERING WHEEL CONTROLS DO NOT WORK INCLUDING HORN. TOOK CAR IN AND DEALER SHOWED THERE IS A RECALL FOR THIS SPECIFIC ISSUE/MODEL BUT NOT FOR MY SPECIFIC VIN

TAKATA RECALL. I WAS DRIVING MY CAR WHEN I HEARD SOME CLICKING NOISE COMING FROM THE STEERING WHEEL. SUDDENLY, THE AIRBAG LIGHT APPEARED ON MY DASHBOARD. THE HORN AND THE STEERING WHEEL CONTROLS, SUCH AS, VOLUME, STOPPED WORKING. I CALLED VOLKSWAGEN AND THEY SAID MY CAR WASN'T INCLUDED ON THE CLOCK SPRING RECALL EVEN THOUGH MY CAR DETAILS(YEAR, MODEL, PROBLEM) FIT. I HAVE HAD VOLKSWAGEN FOR EVER 9 YEARS AND I AM SO FRUSTRATED. MY CAR SHOULD HAVE BEEN INCLUDED ON THE RECALL. NO DOUBT.

MY VOLKSWAGEN TIGUAN'S CHECK ENGINE LIGHT TURNED ON AND THE DEALERSHIP SAID THAT THE TENSION ON THE TIMING CHAIN IS OUTSIDE SAFE PARAMETERS AND CAN CAUSE THE ENGINE TO FAIL. MY TIGUAN IS ONLY A 2014 AND ONLY HAS ABOUT 80,000 MILES. MY UNDERSTANDING IS THAT TIMING CHAINS ARE SUPPOSED TO LAST THE LIFE OF THE VEHICLE AND IT'S ONLY 4 YEARS OLD. THIS SEEMS TO ME TO BE A FACTORY DEFECT.