2011 VOLKSWAGEN TIGUAN Complaints

VW HAS RECOGNIZED A DEFECTED PART IN THE STEERING WHEEL CLOCK SPRING. WE TOOK OUR VEHICLE TO HAVE THE REPAIR, DEALERSHIP SAID THAT THE PREVIOUS OWNER HAD THE VEHICLE REPAIRED AND A DUST COVER WAS PUT ON 7/20/16. WELL THE DUST COVER HAS BROKE AND THE AIR BAG LIGHT IS ON AND HORN IS NOT WORKING. SERVICE DEPARTMENT SAID IT WASN'T COVERED BECAUSE OF PREVIOUS FIX, MIND YOU THEY SAID DUST COVER AND NOT A NEW PART. WE CALLED VW AND THEY WILL NOT HONOR THE REPAIR FOR THE DEFECTED PART. THE PART WAS NEVER REPLACED, JUST A BAND AID PUT ON THE PROBLEM. VW SAID THEY ONLY HAD TO HONOR THEIR REPAIR FOR 1 YEAR. HOW IS THIS POSSIBLE WHEN THEY NEVER REALLY REPLACED THE PART????? THE DUST COVER THEY PREVIOUSLY PUT ON SNAPPED WHEN I WAS TURNING INTO A PARKING SPOT, AIRBAG LIGHT IMMEDIATELY CAME ON. THE PART COST $348.08 AND $170.00 IN LABOR.

CAR STARTED LOSING POWER IN FAST LANE I35 75MPH. WE WAITED FOR A CLEARING AND JERKED CAR HARD RIGHT TO GET TO SHOULDER/GRASS. ENGINE COMPLETELY SHUT OFF ON SHOULDER. TOWED TO REPAIR. SAID CAMSHAFT BRIDGE FILTER IS FAULTY AND MALFUNCTION HAS DESTROYED WHOLE ENGINE. LUIKART'S WACO SAID HAS SEEN NUMEROUS EXACT PROBLEMS W THIS ENGINE TYPE WITH SAME PROBLEM. HE EXPECTS A CLASS ACTION TO EMERGE IN THE FUTURE. VW DENIED ANY PROBLEM WITH THIS ISSUE. MECHANIC SAYS VW IS TRACKING ALL VINS WHEN NEW CAMSHAFT IS ORDERED.

TIMING CHAIN TENSIONER FAILED CAUSING COMPLETE ENGINE DESTRUCTION. 67,000 MILES. VW NORTH AMERICA SAID THEY ARE AWARE OF THE COMPLAINTS AND LAWSUITS ABOUT THE TENSIONER BUT SINCE THE WARRANTY IS ONLY FOR 60,000 MILES THEY WERE NOT GOING TO COVER IT. $8,000 REPAIR BILL FROM THE DEALER.

FAULTY CLOCK SPRING - CLICKING NOISE CAME FROM STEERING WHEEL WHEN TURNED THEN NONE OF THE BUTTONS WOULD WORK AND THE AIRBAG LIGHT CAME ON. CAME TO FIND OUT IT WAS A FAULTY CLOCK SPRING AND THE AIRBAG WOULDN'T DEPLOY IF WE WERE IN AN ACCIDENT.

TIMING CHAIN - DRIVING ON THE HIGHWAY AND THE ENGINE MADE A CLICKING WINING NOISE AND CAME TO A STOP. IT WAS THE TIMING CHAIN. THE OIL BREATHER/REAR MAIN SEAL IS ALSO LEAKING.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A MALFUNCTIONING FUEL PUMP MODULE, THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OR LOCAL VOLKSWAGEN DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,200.

DEFECTIVE FUSE LINK IN WIRING HARNESS MELTED TOGETHER RATHER THAN SEPARATING CAUSING VERY HIGH VOLTAGE DAMAGING THE CPU AND IGNITION COILS CAUSING PISTON MISFIRING AND POSSIBILITY OF ENGINE FIRE. I HAVE RETAINED THE DEFECTIVE PART. MECHANIC REPORTS BOTH FUSE LINKS CONNECTING TO TWO COILS ARE MELTED AND 30,000 VOLT POWER BRIDGED THESE LINKS TO DAMAGE THE OTHER ELECTRICAL COMPONENTS. REPAIR WAS OVER $2700. FIRE WAS AVOIDED BY TAKING VEHICLE OUT OF SERVICE BUT SEVERELY MELTED LINKS AND HIGH VOLTAGE FEEDING BACK INTO ELECTRICAL SYSTEM CAUSED VERY HIGH POTENTIAL OF ELECTRICAL FIRE IN VICINITY OF FUEL SOURCES. VW NOTICE TO MECHANICS ABOUT PROBLEM HAS BEEN ISSUED BUT NO RECALL.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A CLICKING NOISE IN THE STEERING COLUMN. ALSO, THE HORN, CRUISE CONTROL, AND HANDS FREE PHONE SERVICE FAILED, AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS VOLKSWAGEN SILVER SPRING (12511 PROSPERITY DR, SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE WARRANTY DID NOT COVER THE REPAIRS. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AND STATED THAT THE VEHICLE PREVIOUSLY HAD A COVER ASSEMBLY PLACED OVER THE CLOCK SPRING, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

TURBO FAILURE, WATER PUMP FAILURE, AND REAR MAIN SEAL FAILURE. ALL RIGHT AFTER HITTING 100K MILES. NEARLY 5K IN TOTAL REPAIR COSTS. I'VE EXPERIENCED REDUCED PERFORMANCE BECAUSE OF THE TRURBO ISSUES. ISSUES PULLING OUT ON TO STREETS, OR ON RAMPS. I OPTED OUT OF THE REPAIR AT THE TIME DUE TO VW WANTING 2.2K TO REPLACE THE TURBO, WHICH SHOULD BE ALMOST A LIFETIME PART. I THEN TOOK IT BACK 2 WEEKS LATER FOR THE WATER PUMP WHICH WAS LEAKING FLUID EVERYWHERE, THEY REPLACED THE WATER PUMP BUT FAILED TO MENTION THAT THE REAR MAIN SEAL WILL NEED REPLACED AS WELL. REAR MAIN SEAL IS COMMON, AND COULD RESULT IN A FIRE IF ENOUGH OIL LEAKS ON TO THE EXHAUST.

I PURCHASED MY TIGUAN THREE YEARS AGO AS A CERTIFIED PREOWNED CAR. IT WAS WORKING GREAT UNTIL A FEW DAYS AGO I WENT TO GO START IT WHILE IT WAS IN MY DRIVEWAY AND IT WOULDN'T START. I HAD IT TOWED TO FIRST A MECHANIC WHERE I WAS TOLD THAT THE VALVES WERE BENT AND NO COMPRESSION WAS IN ANY OF MY CYLINDERS. I HAD IT TOWED TO THE DEALER WHERE THEY CONFIRMED THAT MY TIMING CHAIN TENSIONER HAD FAILED CAUSING MASSIVE ENGINE DAMAGE. NO WARNINGS. NO INDICATORS. BUT A BILL FOR OVER $6,000 WHICH VOLKSWAGEN HAS ONLY TOLD ME TO "KEEP RECEIPTS AND PROOF SHOULD THEY ISSUE A RECALL IN THE FUTURE." VW IS IGNORING A MASSIVE FAULT IN THEIR ENGINES THAT MAKES THEIR TENSIONERS FAIL UNEXPECTEDLY AND PREMATURELY AND RUIN ENGINES WITHOUT THE DRIVER NEEDING TO HAVE MOVE THE VEHICLE AND THEY'RE DOING NOTHING TO WARN CONSUMERS OF THIS ISSUE.