2014 VOLKSWAGEN TIGUAN Complaints

STATIONARY, PARKED. STARTED ENGINE AND HEAR CLICKING NOISE FROM THE STEERING COLUMN. ERROR MESSAGE AND LIGHT EMERGED ON THE DASHBOARD INDICATING AIRBAG ERROR. NON-FUNCTIONAL ELECTRONIC CONTROLS AND HORN ON THE STEERING WHEEL. NO AIRBAG FUNCTION AND HORN IS A MAJOR SAFETY CONCERN.

AFTER MAKING A TURN OUT OF MY DRIVEWAY I HEARD A LOOSE RATTLING NOISE COMING FROM THE STEERING COLUMN WHENEVER I WOULD TURN THE WHEEL. AFTER A FEW MINUTES I NOTICED THE AIRBAG LIGHT WAS NOW ON. I PULLED OVER AND CHECKED THE STEERING WHEEL. ALL THE CONTROLS ON THE STEERING WHEEL WERE NOT FUNCTIONING INCLUDING THE HORN. AFTER DOING SOME RESEARCH WE DISCOVERED THAT MANY 2014 TIGUANS WERE RECALLED FOR A DEFECTIVE CLOCKSPRING CAUSING THE PROBLEMS I AM DEALING WITH. THE CLOCKSPRING IN MY STEERING WHEEL IS BROKEN DISCONNECTING POWER FROM THE AIR BAG, HORN, AND STEERING WHEEL CONTROLS. I CONTACTED VOLKSWAGEN AND WAS INFORMED THAT MY VEHICLE WILL NOT BE COVERED BY BY THE RECALL EVEN THOUGH IT IS THE SAME TYPE AND YEAR MODEL AS OTHER VEHICLES COVERED FOR THIS SAME PROBLEM. THE RECALL NEEDS TO BE EXPANDED.

I WAS TAKING MY CAR OUT OF THE PARKING SPOT WHEN I HEARD MY STEERING WHEEL CLICKING. SUDDENLY, THE AIRBAG LIGHT APPEARED ON THE DASH BOARD, MY STEERING WHEEL CONTROLS AND MY HORN STOPPED WORKING. I SEARCHED ON THE INTERNET AND I SAW OTHER CARS WITH THE SAME PROBLEM. I CALLED VW AND THEY SAID MY CAR WASN'T ON THE RECALL LIST AND NOT ON THE WARRANTY SO I WOULD HAVE TO REPAIR IT ON MY OWN.

TAKATA RECALL / CLOCK SPRING, WHY IS EVERY OTHER MODEL IN THIS YEAR COVERED ACCEPT FOR THE TIGUAN? I AM A SINGLE MOM AND CAN NOT AFFORD THIS PART. I HAVE ALREADY TAKEN IT TO THE DEALER AND THEY CAN'T HELP ME. ALL I DID WAS TRY TO PARALLEL PARK AND THE STEERING COLUMN STARTED CLICKING AND THE AIRBAG LIGHT CAME ON. THERE IS NO HORN OR AIRBAG OR STEERING CONTROLS. THIS IS EXTREMELY DANGEROUS. PLEASE HELP ME!

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CLOCKSPRING MALFUNCTIONED. THE FAILURE CAUSED THE AIR BAG WARNING INDICATOR TO ILLUMINATE AND THE STEERING WHEEL'S GAUGE CLUSTER BECAME INOPERATIVE. THE CONTACT STATED THAT A CLICKING NOISE WAS HEARD FROM THE STEERING WHEEL WHILE TURNING, AND THAT THE SOUND BECAME INCREASINGLY WORSE WITH EACH TURN. THE CONTACT, AN INDEPENDENT MECHANIC, DISASSEMBLED THE STEERING WHEEL AND FOUND THAT THE RIBBON CABLE HAD FRACTURED INSIDE OF THE STEERING WHEEL'S CLOCKSPRING COMPONENT. WINNER VOLKSWAGEN (1387 NORTH DUPONT HWY, DOVER, DE, 19901) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE CONTACT CITED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AS THE CAUSE OF THE FAILURE. IN ADDITION, THE CONTACT CITED PART NUMBER: 5K0.953.569.L AS, MANUFACTURED ON JULY 9, 2013, AS EVIDENCE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (VOLKSWAGEN BILLINGS, 4040 KING AVE W, BILLINGS, MT 59108, (406) 655-7500) WAS MADE AWARE OF THE FAILURE AND DETERMINED THAT THE CLOCKSPRING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING AND MAKING A LEFT TURN ON A CITY STREET, I HEARD A CLICKING IN THE STEERING WHEEL AND THE AIRBAG ERROR LIGHT CAME O. THEN NONE OF THE BUTTONS ON THE STEERING WHEEL WORKED. DEALER INVESTIGATED AND DETERMINED IT WAS THE CLOCK SPRING. THE MILEAGE WAS 66,000. ABOUT THE SAME AS ALL THE OTHER COMPLAINTS I HAVE READ. LUCKILY I ONLY HAD TO PAY THE 50 CHARGE BECAUSE I HAD A USED CAR WARRANTY.

MY AIRBAG HAS A CLOCK SPRING ISSUE AND NEEDS TO GO TO THE DEALER FOR REPAIR. MY CAR IS NOT CONSIDERED WITH THE RECALL RELATED TO THE SAME ISSUE, SAME MAKE, MODEL, AND YEAR OF MY CAR (2014 VOLKSWAGEN TIGUAN).

THE DRIVER NOTICED THAT THE CAR BECAME DIFFICULT TO TURN AND THAT THE AIR-BAG ERROR LIGHT WAS ON. WE TOOK IT TOO AN AUTHORIZED DEALER WHERE WE HAD PURCHASED THE CAR BRAND NEW.THE CLOCK SPRING WAS ISOLATED AS BEING DEFECTIVE/NON-FUNCTIONAL. AS A RESULT, THE DRIVER AIR-BAG WAS SHOWING AN ERROR, ALSO THE HORN AND THE CONTROLS ON THE STEERING WHEEL WERE ALSO INOPERABLE. THIS APPARENTLY IS A COMMON PROBLEM FOR THESE MODELS FOR WHICH THERE IS A RECALL THAT DOES INCLUDES THE VW TIGUAN 2014 BUT THE AUTHORIZED DEALER (HALLMARK VW OF COOL SPRINGS, TN) INDICATED THAT RECALL WAS NOT FOR THIS SPECIFIC VIN. THEY CHARGED ME $750 FOR PART REPLACEMENT.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED AND AN "AIR BAG SAFETY ALERT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE FAILURE WAS A SAFETY CONCERN SO THE CONTACT VISITED THE SAFERCAR.GOV WEBSITE AND DISCOVERED AN UNKNOWN RECALL LISTED FOR THE VEHICLE. THE VEHICLE WAS DRIVEN TO VOLKSWAGEN OF DOWNTOWN LA (1900 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 477-7358) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,362.