2011 VOLKSWAGEN TIGUAN Complaints

CARBON BUILDUP IN ENGINE AT 65K MILES, VEHICLE WAS MAINTAINED AS RECOMMENDED BY VW. PCV VALVE COMPLETE FAILURE AT 88K MILES WHICH RESULTED IN FAILURE OF THE REAR MAIN SEAL WHICH REQUIRES REMOVAL OF TRANSMISSION (ROUGHLY $2,000 OF REPAIRS). THIS IS A KNOWN ISSUE BY DEALERS AND SERVICE CENTERS DUE TO INSUFFICIENT OR IMPROPER APPLICATION OF SEALANT.

THE TIMING CHAIN FAILED CAUSING MASSIVE ENGINE DAMAGE, DESPITE ROUTINE MAINTENANCE. THE FAILURE HAPPENED WITHOUT WARNING AND CAUSED MASSIVE DAMAGE TO THE ENGINE.

ENGINE SHUDDERS AS IF IT WILL STALL BUT DOES NOT. HAPPENS AFTER COLD START, GOES AWAY WITH SLOWLY REVVING ENGINE IN PARK. TRIGGERS ENGINE LIGHT TO COME ON. OIL BEING PUSHED OUT OF CYLINDERS AND LEAKING UNDER ENGINE. ALSO HAPPENS OCCASIONALLY WHEN COMING TO A STOP.

THE CAR HAD AN EXTREME MISFIRE AT IDLE AND VERY ROUGH RUNNING. I TOOK THE CAR FOR AN INSPECTION AT THE VW DEALERSHIP. THEY TOLD ME THE PROBLEM WAS THAT THE CHAIN HAD STRETCHED BECAUSE THEY WERE UNABLE GET A STABLE TIMING. AFTER DISSEMBLING AND OPENING UP THE HOUSE COVERING THE TIMING CHAIN THEY INFORMED ME THAT THE CAM SCREEN HAD COME LOOSE AND LIKING CAUSED THE CHAIN TO STRETCH. VW TOLD ME IT WOULD BE WISE TO HAVE THE CAM REPLACED IN CASE THE SCREEN CAUSED ANY DAMAGE IT TO IT AS WELL. AFTER THE REPAIR WAS COMPLETED I ASKED THEM DIRECTLY IF THE TENSIONER HAD FAILED AND THEY THEN ADMITTED THAT THE ENGINE FAILURE WAS THE RESULT OF BAD TENSIONER NOT A STRETCHED CHAIN. THE VW MANAGER TOLD ME HE WAS AWARE OF THE TBS ON THE TENSIONER FAILURES. THE MANAGER CHOOSE TO MAKE UP AN UNBELIEVABLE STORY TO COVER THE TRUE PROBLEM. THE CHAIN WAS NOT STRETCHED AND THERE WAS NO DAMAGE TO THE CAM SHAFT. I DIRECTLY COMPLAIN TO VW AND THEY TOLD ME IN A LETTER THE "TSBS DON'T INDICATE TRENDS AMONG OUR VEHICLES, AS THEY ARE ISSUED TO OUT DEALERSHIPS FOR INSTRUCTIONAL PURPOSES ONLY." THIS IS A CAREFULLY CONSTRUCTED STATEMENT TO OBFUSCATE THE TRUTH. INITIAL FAILURE OCCURRED ON THE HIGHWAY AT 65 MPH. THE MILEAGE WAS 77300. THE FAILURE ON THIS ENGINE APPEARS TO HAVE SPARED DAMAGE TO THE VALVE BUT A MORE SERIOUS FAILURE COULD HAVE SHUT DOWN THE CAR IN THE MIDDLE OF A 4 LANE HIGHWAY.

THE CAR HAD AN EXTREME MISFIRE AT IDLE AND VERY ROUGH RUNNING. I TOOK THE CAR FOR AN INSPECTION AT THE VW DEALERSHIP. THEY TOLD ME THE PROBLEM WAS THAT THE CHAIN HAD STRETCH BECAUSE THEY WERE UNABLE GET AN STABLE TIMING. AFTER DISSEMBLING THE OPENING UP THE HOUSE COVERING THE TIMING CHAIN THEY INFORMED ME THAT THE CAM SCREEN HAD COME LOOSE AND LIKING CAUSED THE CHAIN TO STRETCH. VW TOLD ME IT WOULD BE WISE TO HAVE THE CAM REPLACED IN CASE THE SCREEN CAUSED ANY DAMAGE IT TO IT AS WELL. AFTER THE REPAIR WAS COMPLETED I ASKED THEM DIRECTLY IF THE TENSIONER HAD FAILED AND THEY THEN ADMITTED THAT THE ENGINE FAILURE WAS THE RESULT OF BAD TENSIONER NOT A STRETCHED CHAIN. THE VW MANAGER TOLD ME HE WAS AWARE OF THE TBS ON THE TENSIONER FAILURES. THE MANAGER CHOOSE TO MAKE UP AN UNBELIEVABLE STORY TO COVER THE TRUE PROBLEM. THE CHAIN WAS NOT STRETCHED AND THERE WAS NO DAMAGE TO THE CAM SHAFT. I DIRECTLY COMPLAIN TO VW AND THEY TOLD ME IN A LETTER THE "TSBS DON'T INDICATE TRENDS AMONG OUR VEHICLES, AS THEY ARE ISSUED TO OUT DEALERSHIPS FOR INSTRUCTIONAL PURPOSES ONLY." THIS IS A CAREFULLY CONSTRUCTED STATEMENT TO OBFUSCATE THE TRUTH. INITIAL FAILURE OCCURRED ON THE HIGHWAY AT 65 MPH. THE MILEAGE WAS 77300. THE FAILURE ON THIS ENGINE APPEARS TO HAVE SPARED DAMAGE TO THE VALVE BUT A MORE SERIOUS FAILURE COULD HAVE SHUT DOWN THE CAR IN THE MIDDLE OF A 4 LANE HIGHWAY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT HAD NOT EXPERIENCED A FAILURE UNTIL THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). SHORTLY AFTER THE DEALER'S REPAIR, THE RIBBON CABLE SNAPPED INTERNALLY AND CAUSED A FAILURE. THE STEERING WHEEL SEIZED AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIBBON CABLE AFFECTED THE FUNCTION OF THE HORN, STEERING, CRUISE CONTROL AND OTHER COMPONENTS. THE CONTACT STATED THAT THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. IT WAS ALSO STATED THAT THE STEERING WHEEL, MULTI-FUNCTION SWITCH, AND CRUISE CONTROL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,300.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

CHECK ENGINE LIGHT APPEARED 09/11/16. VEHICLE WAS STATIONARY AT THE TIME THE LIGHT ENGAGED. DROPPED OFF AT DEALER WHO INFORMED ME THAT THE TENSIONER HAD FAILED AND THE FOLLOWING HAD TO BE REPLACED: TENSIONER, TIMING CASE, SEALENT, GASKET, BRACKET, VALVE, AND RAIL NEEDED TO BE REPLACED. HE STATED THAT THE PROBLEM WAS CAUGHT EARLY ENOUGH THAT UPON INSPECTION OF THE ENGINE THEY FOUND NO DAMAGE TO THE ENGINE. THERE IS NO MAINTENANCE SCHEDULE IN THE MANUAL FOR THE TENSIONER. HE ALSO STATED THAT DUE TO THE TENSIONER FAILING, THE TIMING CHAIN WAS SKIPPING LINKS WHICH WOULD HAVE LEAD TO ENGINE FAILURE. THERE WERE NO DASH BOARD MESSAGES INDICATING WHY THE CHECK ENGINE LIGHT WAS TRIGGERED. PLEASE SEE ENCLOSED INVOICE AS ATTACHED.

ON FOUR SEPARATE OCCASIONS THE CAR HAS LOST POWER WHILE IN DRIVE ON CITY STREETS. FIRST OCCASION APRIL 23 2014 THE COOLANT/WATER PUMP FAILED AS DID FUSE. MAY 23 FUEL PUMP FAILED AND FUEL PUMP PANEL. JULY 28 CAR DIED WHILE DRIVING DUE TO FAULTY FUEL INJECTOR. YESTERDAY AUG 15 2016 CAR AGAIN LOST POWER WHILE DRIVING ON CITY STREETS AND HAD TO BE TOWED (FOURTH TIME WITH LESS THAN 50K MILES) TO DEALER. I AM AWAITING DIAGNOSIS BUT NO LONGER FEEL SAFE IN THE VEHICLE. TWICE I WAS FORTUNATE THAT POLICE OFFICERS SHOWED UP AND WERE ABLE TO PUSH MY CAR OUT OF TRAFFIC AND TO SAFETY BUT AT THIS POINT I BELIEVE VW SHOULD TAKE ACTION TO REPLACE THE CAR AS IT HAS CLEARLY PROVEN A SAFETY HAZARD FOR MYSELF AND OTHERS ON THE ROAD. RESPECTFULLY SUBMITTED, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR