2014 VOLKSWAGEN TIGUAN Complaints

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A NOISE WAS HEARD COMING FROM THE STEERING WHEEL AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE CONTROLS LOCATED ON THE STEERING WHEEL FOR THE CRUISE CONTROL, BLUETOOTH, AND HORN FAILED TO OPERATE. IN ADDITION, THE CONTACT WAS UNABLE TO USE THE REAR MIDDLE SEAT BECAUSE THE SEAT BELT FAILED TO EXTEND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

ALTHOUGH VW HAS HAD RECALLS IN MULTIPLE OF ITS 2010-2014 VEHICLES WITH THE EXACT SAME ISSUE I'M HAVING CURRENTLY THERE IS NO RECALL ON MY 2014 VOLKSWAGEN TIGUAN. I WAS PARALLEL PARKING AND I TURNED MY WHEEL ONE WAY AND HEARD A "TICK-TICK-TICK" SOUND IN THE STEERING WHEEL COLUMN. WHEN I TURNED THE WHEEL THE OPPOSITE WAY TO FINISH PARKING IT DID NOT TICK. AFTER THAT I HAD NO POWER IN MY STEERING WHEEL CONTROLS, ALONGSIDE THE AIRBAG LIGHT TURNING ON NOTIFYING ME THEY WERE NO LONGER WORKING AND MY HORN DOES NOT WORK WHEN ATTEMPTING TO USE WHILE DRIVING OR INSIDE THE CAR. WHEN OUTSIDE THE CAR AND I HIT THE LOCK BUTTON THE HORN WORKS NOTIFYING ME IT HAS BEEN LOCKED. I WAS NEARLY RAMMED INTO AFTER ANOTHER CAR TRIED MERGING INTO MY LANE AND I WASN'T ABLE TO HONK MY HORN AS WARNING TO THEM. CONSIDERING THE RECENT RECALLS FROM VOLKSWAGEN I DON'T BELIEVE THIS ISSUE IS SOMETHING I SHOULD HAVE TO PAY FOR WHEN IT IS THE EXACT SAME PROBLEM FOR WHICH THE CURRENT RECALLS HAVE BEEN ISSUED.

THE CLOCK SPRING IN THE STEERING COLUMN WENT OUT. I HAVE NO ACCESS TO UPDATE ANY MAINTENANCE ITEMS TO DO MY VEHICLES, INCLUDING TIRES PRESSURE UPDATE, SERVICE UPDATE, OIL CHANGES AND SERVICE MAINTENANCE. I CANNOT TURN VOLUME OR CHANGE RADIO STATIONS, I CANNOT ACCESS MY MOBILE PHONE, I HAVE NO HORN, ETC. NONE OF THE CONTROLS ON THE STEERING COLUMN WORK. ALSO THERE IS A CLICKING SOUND ANYTIME I TURN STEERING WHEEL. THE VEHICLE CAN BE MOVING, OR STATIONARY AT THE TIME AND NOTHING WORKS ON THE STEERING COLUMN.

AIRBAG LIGHT CAME ON, BEING A VW DEALER TECHNICIAN, SCANNED VEHICLE FOUND FAULTS FOR DRIVERS AIRBAG IGNITER ABOVE PERMISSIBLE LIMIT, ALSO NOTICED CRUNCHING NOISE WHEN TURNING, UPLOADED MY VIN TO VW'S ONLINE PORTAL FOUND NO OPEN RECALLS, WHILE SEARCHING TECHNICAL BULLETINS FOUND RECALL 69L7 PERTAINING TO MY EXACT PROBLEM, ALL THE FAULTS AND SYMPTOMS STATED IN THE RECALL INSTRUCTIONS WERE MY EXACT PROBLEMS. FIRST I CALLED VW CUSTOMER CARE AND THERE WAS NOTHING THEY CAN D BECAUSE MY VIN WAS NOT PART OF THE RECALL, AS WORKING FOR A DEALERSHIP I ATTEMPTED TO HAVE IT WARRANTIED GOODWILL, I HAD A REPAIR ORDER MADE, AND I DIAGNOSED IT TO BEING A FAULTY CLOCK SPRING. AFTER LOG WAS UPLOADED TO VW, MY WARRANTY ADMINISTRATOR TOLD ME THAT THE CLAIM HAD BEEN DENIED. THIS IS A SAFETY ISSUE AND THE PART TO FIX THE VEHICLE IS 300 DOLLARS WITH ME REPAIRING IT. MY GIRLFRIEND DRIVES THE VEHICLE DAILY AND HAS A 3 YEAR OLD CHILD. I WILL NOT LET HER DRIVE THE VEHICLE BECAUSE THE ENTIRE AIRBAG SYSTEM IS OFF AS WELL AS NOT HAVING A HORN, THIS IS A SERIOUS SAFETY CONCERN AND VW REFUSES TO CLAIM RESPONSIBILITY AND TO WARRANTY THE REPAIR WHEN THE ISSUE IS KNOWN IN OTHER VEHICLES.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL WERE INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). ARCHER VOLKSWAGEN (10400 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 272-1700) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

I HAVE A 2014 VW TIGUAN WITH ABOUT 53,100 MILES. MY CLOCK SPRING JUST BROKE. THE STEERING WHEEL HAD BEEN MAKING LICKING SOUNDS DURING TURNS FOR A FEW WEEKS, THEN AFTER A LOUD CLICK (DURING A TURN AT A LOW SPEED/IN PARKING LOT), MY AIR BAG LIGHT CAME ON AND CONTROLS ON THE STEERING WHEEL STOPPED WORKING. THE VW DEALERSHIP INFORMED ME THAT THIS ISSUE IS NOT COVERED UNDER WARRANTY NOR A RECALL. I SEE THAT THE NHTSA HAS OPENED AN INVESTIGATION TO DETERMINE WHETHER THE INITIAL RECALL INCLUDED ENOUGH VEHICLES. THIS JUST HAPPENED THE OTHER DAY, SO IT IS NOT FIXED YET. (I NEED TO SAVE UP $800 TO FIX). I WANTED TO REPORT THIS IN CASE THE NHTSA NEEDED MORE INCIDENTS FOR THEIR INVESTIGATION.

FRONT DRIVER'S OUTER DOOR HANDLE DOES NOT OPEN DOOR. INTERIOR HANDLE STILL WORKS. THEN, IF YOU TRY TO OPEN THE FRONT OUTER HANDLE THE FRONT DOOR THEN WON'T SHUT, OR DOOR WON'T LATCH KEEP THE DOOR SHUT.

AIRBAG WARNING LIGHT ON, HORN NOT FUNCTIONAL AND CONTROL BUTTONS ON STEERING WHEEL NOT WORKING. OCCURRED SUDDENLY ON CITY ROAD. BROKEN CLOCK SPRING - EXISTING RECALL BUT MY CARS VIN NOT COVERED UNDER THE RECALL.

THE CLOCK SPRING IN THE STEERING COLUMN DETERIORATED AND BECAME NONFUNCTIONAL IN A CAR THAT IS ONLY 3 YEARS OLD AND WITH ONLY 17000 MILES ON IT. THIS IS NOT AN OLD CAR, TO SPEND ABOUT $800 TO REPAIR A PART THAT IS STILL THIS NEW IS RIDICULOUS. THERE ARE PAST AND CURRENT INVESTIGATIONS INTO THIS EXACT PART WITH MANY MODELS, INCLUDING VARIATIONS OF OUR OWN.

TAKATA RECALL I BOUGHT THIS CAR ON 2015,USED WITH 35,000 MILES,AND I GOT WARRANTY. WHILE I WAS DRIVING ON HIGHWAY TO TAKE MY LITTLE KIDS -18 MONTH OLD DAUGHTER,AND 2 MONTHS OLD BOY,ON THE DAYCARE,I HEARD NOISE,LIKE CLICKING ,AND LIKE A BROKEN THING.I TRIED TO USE THE HORN.IT DIDN'T WORK.AND ON MY DASHBOARD I SAW THE WARNING LIGHT OF AIRBAGS.AND ALL THE ELECTRICAL WAS NOT WORKING.I STOPPED IN ONESIDE OF HIGHWAY AND CALLED MY HUSBAND.IT WAS REALLY SCARY SITUATION. THE STEERING WHEELS IS TO HARD TO TURN LEFT AND RIGHT. I PANIC ABOUT THIS, BECAUSE I HAVE LITTLE KIDS THAT I HAVE TO TAKE AT DAYCARE EVERYDAY. I START SEARCHING ABOUT THIS ISSUE WHEN I SAW THE RECALLS. FOR VOLKSWAGEN TIGUAN ,2014. I CALLED RECALLS CUSTOMER SERVICE. THE PERSON WHO ANSWERED HIS NAME IS [XXX] AND HE TOLD ME I HAD TO GO ,TO DO AN DIAGNOSTIC SCREENING FOR MY VEHICLE. SO I WENT IN A VW DEALER HERE IN AUSTIN. AND THERE THEY FIGURED OUT. THE AIR BAG CLOCK SPRING WAS BROKEN. AFTER HIM A LADY NAMED [XXX] CALLED ME TO ASK ALSO FOR THE DIAGNOSTIC SCREENING,TO FIX THE PROBLEM. AFTER I SENT TO HER THE PAPER I GOT FROM VW. SHE CALLED ME AND SAID WE WILL NOT DO THAT. IT IS NOT OUR PROBLEM. I AM REALLY ANXIOUS ABOUT THIS. I DON'T HAVE ANOTHER VEHICLE TO MOVE. EVERYDAY I AM FACING VERY DANGEROUS AND UNSAFE SITUATIONS. I CAN'T USE THE HORN, WHILE I AM DRIVING AND I FEEL UNSAFE USING THE VOLKSWAGEN. I AM EUROPEAN AND WHILE I WAS LIVING IN EUROPE. I WAS USING ALWAYS VOLKSWAGEN AND FOR ME WAS ON TOP. RIGHT KNOW I CANT BELIEVE HOW UNSAFE IS FOR ME AND MY LITTLE KIDS. I NEED A SOLUTION FOR MY SITUATION. URGENT SOLUTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR