2011 VOLKSWAGEN TIGUAN Complaints

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 30 MPH, THE VEHICLE SHOOK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED DUE TO THE TIMING CHANGE TENSIONER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

REFERENCE TSB 15-12-01 (NHTSA 10045560) AND TSB 15-11-04 (NHTSA 10043276) WHERE THE TIMING CHAIN SENSOR FAILS PREMATURELY RESULTING IN TIMING CHAIN SLIPPAGE AND CATOSTROPHIC ENGINE DAMAGE. SEE VW COMPLAINT CASE # 160737061 WHEREBY VW DENIES FINANCIAL RESPONSIBILITY DUE TO VEHICLE MILEAGE. THIS IS A KNOWN AND RECURRING ISSUE TO A VEHICLE COMPONENT THAT IS DESIGNED TO LAST THE LIFE OF THE VEHICLE BY THE OEM'S ADMISSION. VW NEEDS TO EXTEND WARRANTY COVERSAGE FOR DAMAGES RELATED TO TIMING CHAIN SLIPPAGE TO A REASONABLE VEHICLE LIFE EXPECTANCY AND NOT A CONVENIENT LIFE EXPECTANCY.

WE HAVE A 2011 TIGUAN AND THE STEERING WHEEL CLOCK SPRING HAS FAILED (PER THE VW DEALER), INITIATING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. ALSO, DUE TO THE CLOCK SPRING FAILURE, THE HORN, THE AIRBAG, AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL DO NOT WORK. THIS IS THE SAME REASON AS FOR AN ACTIVE RECALL INVOLVING 420,000 VOLKSWAGENS, BUT THIS VIN IS NOT INCLUDED IN THAT RECALL. THERE WERE NO ACCIDENTS WITH THE VEHICLE, AND NOTHING DONE TO HAVE CAUSED THIS FAILURE. THE VEHICLE WAS STATIONARY WHEN THE AIRBAG WARNING LIGHT CAME ON.

MY TIGUAN ONLY RUNNING 50K MILES BROKE DOWN IN THE MIDDLE OF THE HIGHWAY. THE ENGINE LIGHT WENT ON AND THE CAR STOPPED ACCELERATING. WHEN I TOWED IT TO THE MECHANIC, I WAS TOLD THE TIMING CHAIN TENSIONER AND CRANKSHAFT SENSOR WERE BAD. THE TIMING CHAIN TENSIONER DEFECT CAUSED COMPLETE ENGINE FAILURE. I NOW DO NOT HAVE AN ENGINE. AFTER LOOKING INTO THIS ISSUE AND TALKING TO SOME LAWYERS ALL OVER THE US, IT SEEMS LIKE MANY PEOPLE WITH VW TIGUANS (2.0L ENGINES) HAVE THIS ISSUE AND THERE ARE A FEW CLASS ACTION LAW SUITS IN THE US REGARDING THIS MATTER. I SPOKE TO VW OF AMERICA AND THEY SAID THERE WAS NO RECALL ISSUED, ALTHOUGH THEY ARE AWARE OF THIS DEFECT. VW DEALERSHIP NOW TELLS ME THE ESTIMATED COST TO REPAIR THE ENGINE AND TIMING CHAIN TENSIONER IS AROUND $10,000. IF THE TIMING CHAIN TENSIONER WAS NOT DEFECTIVE, MY ENGINE WOULD HAVE NEVER FAILED. I SHOWED THEM PROOF OF OIL CHANGES OVER THE LAST 3 YEARS IN WHICH WERE ALL DONE IN A TIMELY MANNER. I AM NOW FIGHTING WITH VW OF AMERICA ABOUT THIS ISSUE. THERE SHOULD BE A RECALL ON THESE VEHICLES. MY CAR IMMEDIATELY BROKE DOWN ON THE HIGHWAY AND I WAS VERY LUCKY THAT NO ONE CRASHED INTO ME. THIS IS A VERY DANGEROUS PROBLEM.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SHORTLY AFTER, THE VEHICLE FAILED TO ACCELERATE ANY FURTHER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR AND TIMING CHAIN TENSIONER FAILED AND NEEDED TO BE REPLACED. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN HAD THE VEHICLE RUNNING WITH THE TIMING CHAIN TENSIONER FAILURE, WHICH CAUSED THE ENGINE TO FAIL. THE ENGINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. ..UPDATED 10/26/16 *BF THE VEHICLE WAS REPAIRED UNDER WARRANTY. *JS

AFTER AN OIL CHECK AND REPLACEMENT, WITHIN 4 WEEKS THE CHECK ENGINE LIGHT CAME ON AND CAR HAS EXAGGERATED SOUNDS AFTER SHUT DOWN (TOLD THIS IS THE FAN COOLING DOWN CAR) . THE SYMBOL APPEARING ON THE DASH AS INDICATED IN THE MANUAL, STATES THERE MAY BE A PROBLEM WITH THE CATALYTIC CONVERTER, BUT WHEN TAKEN TO THE DEALER WAS TOLD IT WAS THE TURBO BYPASS VALVE $359.11 + TAX AND COOLING FANS $949.00+TAX , PLUS THE NEED FOR A SOFTWARE UPDATE $129.50 +TAX AND MAY BE THE TURBO HAS TO BE REPLACED $2233.16 + TAX, AFTER THEY DO THE INITIAL REPAIRS. NOW THE CAR IS OVER HEATING WHEN IN TRAFFIC AND ON HOT DAYS. PLEASE NOTE WE WERE TOLD THAT A NEW ENGINE WAS PUT IN THE CAR IN 2014, BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG WITH THE CAR WHILE IT WAS UNDER WARRANTY AFTER IT STALLED AND WOULD NOT TURN BACK ON. SINCE THE REPAIRS ARE SO EXPENSIVE FOR THESE LATEST ISSUES WE HAVE NOT DONE THE REPAIRS. WRESTLING WITH KEEPING THE CAR, SINCE IT HAS HAD MULTIPLE ISSUES. JUST BEFORE IT STALLED PREVIOUSLY THERE WAS A EPC LIGHT AND A CATALYTIC CONVERTER LIGHT. TOOK IT TO THE DEALER AND IT REMAINED THERE FOR A FEW DAYS AND WAS TOLD PROBLEM WAS RESOLVED. ABOUT A MONTH LATER THE EPC LIGHT CAME BACK ON. THIS TIME THE CAR STAYED WITH THE DEALER FOR OVER A MONTH AND EVENTUALLY WE WERE TOLD A 2014 ENGINE WOULD BE PLACED IN THE CAR. THEY COULD NOT FIND OUT WHAT THE EXACT PROBLEM WAS. WE WERE TOLD IT MAY BE DUE TO SLUG IN THE ENGINE. DESPITE THIS THE COST FOR THE ENGINE WAS COVERED UNDER THE WARRANTY. LATER THE CATALYTIC CONVERTER LIGHT CAME ON AND IT WAS CHANGED AND FOR A WHILE NO PROBLEMS UNTIL NOW. NOW WE HAVE A VERY EXPENSIVE FAN AND TURBO PROBLEM WITH NO WARRANTY TO COVER THE COST. THIS CAR HAS HAD TOO MANY ISSUES, MOST OCCURRING WITHIN JUST 5 YEARS OF THE PURCHASE. WE USUALLY JUST LEAVE IT AT HOME AND USE OUR SON'S CAR FOR LONG DISTANCES.

MY VW 2011 TIGUAN'S TIMING BELT SKIPPED AND END UP DAMAGING THE ENGINE. THE CAR WAS STATIONARY, MY WIFE, A COUPLE OF HOURS BEFORE CAME BACK FROM A MEETING IN THE CAR AND PARKED IT. THEN WHEN SHE WENT BACK TO THE CAR IT CRANKED BUT DIDN'T TURN ON. IT ONLY HAS 58K MILES BUT VW IS NOT RESPONDING BECAUSE IT WAS 5 MONTH PAST THE WARRANTY END DATE. THIS HAPPENED IN 5/2016... MOST OF THE RECOMMENDED SCHEDULED MAINTAINANCE WERE PERFORMED AND MOST HAVE BEEN PERFORMED IN THE DEALERSHIP BUT THE LAST ONE THAT WAS PERFORMED IN FIRESTONE. STILL NO RESOLUTION FROM VW OTHER THAN TELLING US THAT WE ARE OUT OF LUCK AND THAT WE HAVE TO PAY FOR THE REPAIRS, ABOUT $12K.

THE SUNROOF OF MY 2011 VW TIGUAN EXPLODED FOR NO APPARENT REASON. IT WAS A HOT HOUSTON AFTERNOON. I WAS ON A HOUSTON FREEWAY AT ABOUT 60MPH , AND HEARD A VERY LOUD EXPLOSION FOLLOWED BY WIND SOUND AND SOUND OF GLASS PIECES FLYING ON THE TOP OF THE CAR. LUCKILY THE FABRIC SHADE WAS CLOSED WHICH KEPT SOME GLASS PIECES FROM FALLING IN THE CAR. I WAS CERTAIN THAT NOTHING HAD HIT THE CAR.

CAR STALLED DRIVING ON HIGHWAY SPEED, LUCKILY NO ACCIDENT OCCURRED IT'S VERY COMMON FAILURE OF IGNITION COIL ON ALMOST ALL VW MODELS , FAILURE WILL CAUSE YOUR CAR TO BE INOPERABLE . VW DIDN'T ISSUE A RECALL OR AT LEAST NOTIFY OWNERS OF VW CARS TO CHANGE THEIR DEFECTIVE IGNITION COILS. *TR

COMMON FAILED TIMING CHAIN TENSIONER ON MANY VW'S TSI ENGINES , CAUSED COMPLETE ENGINE DAMAGE AND COSTLY REPAIR, LUCKLY NO INJURIES HAPPENED VW REFUSED TO REPAIR EVEN THOUGH CAR WAS STILL UNDER WARRANTY WHEN DAMAGE OCCURRED .