2011 VOLKSWAGEN TIGUAN Complaints

MY VEHICLE HAD THE STEERING WHEEL CLOCK SPRING REPLACED AT THE DEALERSHIP IN FEB 2016 UNDER THE RECALL. MAY 14 2016 I WAS TURNING LEFT AT A STOPLIGHT WHEN THERE WAS A GRINDING NOISE AND MY AIRBAG LIGHT CAME ON AND MY STEERING WHEEL CONTROLS AND HORN STOPPED WORKING. I BELIEVE THE CLOCK SPRING HAS GONE BAD AND NEEDS TO BE REPLACED AGAIN. MILEAGE: 87,000

TIMING CHAIN TENSIONER FAILURE AT 70,000 MILES. SUFFERED A CATASTROPHIC ENGINE FAILURE WHEN THE TIMING CHAIN JUMPED TIME. THE TENSIONER FAILURE IS A KNOWN AND CONFIRMED ISSUE SINCE 2012.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MANIFOLD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE CRANK CASE BREATHER VALVES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL, WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN I AM AT A TRAFFIC LIGHT, MY TRANSMISSION TENDS TO BUMP LIKE IT IS GOING INTO ANOTHER GEAR. THIS HAPPENS WHEN MY VEHICLE IS STOPPED AND MY FOOT IS ON THE BRAKE.

THE VEHICLE WAS ON THE FREEWAY DOING 70MPH AND THE ENGINE SUDDENLY BEGAN KNOCKING AND COULD NOT SUSTAIN HIGHWAY SPEEDS. HAD TO STOP BY THE SIDE AND THEN SLOWLY TAKE THE NEXT EXIT. ON TAKING IT TO THE DEALER, THE MENTIONED THE IGN COILS & SPARK PLUGS WERE FAULTY AND I HAD TO PAY TO HAVE THEM REPLACED WITH NEW PART NUMBER. VEHICLE HAD ONLY 55K MILES ON IT AND HAD ROUTINE MAINTENANCE PERFORMED ON IT.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT TWO OF THE IGNITION COILS WERE NOT FIRING WELL. THE TECHNICIAN REPLACED THE COILS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,407.

AT 67K MILES, OUR 2011 VW TIGUAN SUDDENLY WOULDN'T START. WE'D HAD HAD NO INDICATION THAT ANYTHING WAS WRONG, AND OUR CAR HAD BEEN WELL MAINTAINED. A VW MECHANIC SAID THAT THE ENGINE WAS PROBABLY SHOT. HE TOLD US IT WAS A TIMING SEQUENCING PROBLEM. WITH NEARLY $7,000 YET TO PAY OFF THE CAR, WE WERE NOT ABOUT TO SPEND $8,500 ON A REBUILT ENGINE AND SERVICE. I HAVE READ MANY COMPLAINTS ABOUT THE TIMING CHAIN, PLUS DOCUMENTATION THAT THERE IS A DEFECTIVE SPROCKET THAT WAS NOT PROPERLY HARDENED OR HEAT TREATED, CAUSING IT TO WEAR DOWN & CAUSE THE TIMING CHAIN TO SLIP. I CALLED VWGROUP OF AMERICA AND SOMEONE SAID HE'D CONTACT THE REPAIR CARE MGT TEAM, THAT THEY'D CALL THE DEALER, AND THAT SOMEONE WOULD CALL ME BACK. AFTER SOMEONE FROM VW SPOKE TO THE DEALER, THE MECHANIC SUDDENLY KNEW THAT IT WAS THE SPROCKET AND TIMING CHAIN, AND THAT ONLY THOSE & THE CYLINDER HEAD NEED TO BE REPLACED. INSTEAD OF $8,500, THE REPAIR WOULD BE ABOUT $4,000, AND THAT VW HAD AGREED TO COVER 65%. I RETURNED A CALL FROM KEN SWANTEK AND TOLD HIM THAT I KNEW THAT VW'D HAD MANY COMPLAINTS ABOUT THIS ISSUE. HIS SAID: 1) YOU CANT BELIEVE EVERYTHING YOU READ ON THE INTERNET. 2) IF VW HAD SUCH COMPLAINTS IT DIDN'TT MEET THE STANDARD FOR A RECALL. 3) I SHOULD HAVE BEEN READING VWS TECHNICAL BULLETINS. 4) IF VW RECEIVES ENOUGH COMPLAINTS TO MEET THE STANDARD FOR A RECALL, ONLY THEN WOULD WE BE REIMBURSED FOR THE REMAINING EXPENDITURE. I KNOW VW HAS HAD NUMEROUS COMPLAINTS ABOUT THIS AND THAT VW CONSUMERS HAVE RECEIVED FROM 0%-100% REIMBURSEMENT FOR THE REPAIRS.

DRIVING DOWN THE HIGHWAY WHEN I REALIZED BOTH OF MY HEADLIGHTS WERE OUT. IT WAS LIGHT WHEN I LEFT MY HOUSE SO I DIDN'T NOTICE, I HAD TO DRIVE WITHOUT HEADLIGHTS. JUST A LITTLE STRANGE THAT ALL OF A SUDDEN BOTH HEADLIGHTS GO OUT AT THE EXACT SAME TIME. SO I CALLED TO ASK TO BRING MY CAR IN AND THE GIRL TOLD ME THERE ARE NO RECALLS FOR THIS. I SEE RECALL 97Z9 FOR EXTERIOR LIGHTING. SHE TELLS ME I'LL HAVE TO PAY TO FIX IT AND IF THERE IS A RECALL IN THE FUTURE I CAN GET A REFUND. GREAT CUSTOMER SERVICE.