2004 VOLKSWAGEN TOUAREG Complaints

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED THROUGH THE VENTS OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE WAS A RECALL ISSUED ON MY VEHICLE BACK ON SEPTEMBER 20TH 2017, I CALLED THE DEALERSHIP ON OCTOBER 23RD 2017 TO FIND OUT A RESOLUTION TO THIS PROBLEM, THEY ADVISED THERE WAS NOT A REMEDY YET BUT WOULD CONTACT ME WHEN THERE WAS. IT HAS NOT BEEN ALMOST 6 MONTHS SINCE THE RECALL WAS ISSUED WITH NO CONTACT FROM DEALER OR RESOLUTION. THIS VEHICLE IS USED BY MY WIFE TO TRANSPORT MY CHILDREN AND IT IS UNSAFE, AS WE HAVE STARTED TO SMELL GASOLINE IN AND AROUND THE VEHICLE, I HAVE NO NOTICED ANY MAJOR LEAKS YET BUT I DO NOT WANT HER DRIVING THE VEHICLE UNTIL IT IS FIXED AND IT SHOULD NOT TAKE 6 MONTHS TO DO SO

SMELT FUEL COMING FROM REAR BENCH SEAT - - OPENED COVERS TO SEE CRACKS IN BOTH FUEL FILTER CARTRIDGES. HAD THE FUEL FILTERS AND CARTRIDGES ON BOTH SIDES REPLACED AND CHECKED BY VW DEALERSHIP IN FAIRFIELD, CA.

ONE MORNING IN JUNE 2017 MY HUSBAND STOPPED FOR GAS. AFTER GETTING GAS HE STARTED TO TURN OUT OF THE GAS STATION WHEN OUR CAR (2004 VOLKSWAGEN TOUAREG) STOPPED MOVING AND SHUT DOWN. MY HUSBAND TRIED SEVERAL TIMES TO START AND MOVE THE CAR, BUT TO NO AVAIL.THE CAR HAD TO BE TOWED (AT OUR EXPENSE) TO OUR LOCAL GAS STATION.THE GAS STATION PERFORMED $1,164.16 WORTH OF WORK. THEY DID AN EXCELLENT JOB OF LOCATING THE PROBLEM AND FIXING IT FOR A REASONABLE PRICE. IN NOVEMBER 2017 WE RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN. THE RECALL IS 'SAFETY RECALL 20AI - FUEL FILTER FLANGE.' HOWEVER, THE RECALL NOTICE STATED THAT VW DOES NOT HAVE A FIX YET FOR THE ISSUE.THIS APPEARS TO BE THE ISSUE THAT HAPPENED TO OUR CAR. WE CHATTED ONLINE WITH A VW AGENT, EXPLAINED EVERYTHING AND SHE SAID THAT THERE WAS NOTHING THEY COULD DO AT THIS POINT. THE VW AGENT PROVIDED ME WITH A CASE #(171803619), BUT SAID THAT THERE WAS NO FIX AND, THAT UNTIL VW CAME UP WITH A FIX, THERE WOULD BE NO WAY THAT WE COULD RECOUP OUR MONEY SPENT. WE DIDN'T UNDERSTAND HOW THEY DO NOT HAVE A FIX, SINCE IT HAPPENED TO OUR CAR AND IT'S FIXED AND RUNNING FINE TODAY. WE'D LIKE TO RECOUP OUR MONEY SPENT OUT OF POCKET FOR WHAT SEEMS TO BE A SAFETY RECALL WHICH NO ONE IS DOING ANYTHING ABOUT.

DRIVE IT SHORT DISTANCE AND IT WON'T START AGAIN FOR HOURS! HAVE TAKEN IT TO VW TO PUT ON BRAKES AND ASKED THEM TO CHECK IT OUT, FOUND NOTHING! THEY HAVE KNOWN ABOUT THIS RECALL SINCE APRIL 2017 SHOWS AIR BAG LIGHT ON ALL THE TIME !

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. WHEN THE VEHICLE WAS STARTED, AN ELECTRICAL NOISE WAS HEARD FROM THE DASHBOARD. IN ADDITION, THE ELECTRICAL SYSTEM FAILED AFTER THREE DAYS. THE VEHICLE WAS TAKEN TO DAVID MAUS VOLKSWAGEN NORTH (1050 LEE RD, ORLANDO, FL 32810, PHONE: (407) 233-0529), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

THIS IS A COMPLAINT REGARDING THE WAY THAT VOLKSWAGEN IS HANDLING THE SAFETY RECALL 20Z4 (FUEL PUMP FLANGE). MY CAR SMELLED LIKE GASOLINE AND I HAD RECEIVED THE SAFETY RECALL LETTER IN THE MAIL, SO TOOK MY CAR INTO VOLKSWAGEN IMMEDIATELY AS DIRECTED. THEY TOLD ME THAT THEY DO NOT YET HAVE THE REPLACEMENT PART, BUT THAT THEY COULD "PATCH" THE PROBLEM BY REPLACING THE FLANGE WITH A NEW FLANGE. HOWEVER, I WOULD HAVE TO PAY FOR THE FLANGE REPLACEMENT ($590), AND THEN ONCE THE RECALL IS "VALIDATED" AND THE REPLACEMENT PART COMES IN, THEY WOULD REPAIR THE CAR AND THEN I COULD SEND IN MY RECEIPT FOR VW TO RE-REIMBURSE ME. THEY SAID THAT IF I DID NOT PAY FOR THE TEMPORARY REPAIR THAT I WOULD BE DRIVING MY CAR AT MY OWN RISK. I DO NOT HAVE AN EXTRA $590 LYING AROUND TO PAY FOR THIS REPAIR, EVEN IF AT SOME POINT IN THE FUTURE I MIGHT BE REIMBURSED.

2004 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO FUEL FILTER FLANGE SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURED FOR THE REPAIRS COVERED IN THE RECALL. UPDATED 12/8/2017*JS

I RECEIVED A SAFETY RECALL 20AI REGARDING MY VOLKSWAGEN TOUAREG, IT IS A SERIOUS SAFETY RECALL AS IT INVOLVES THE FUEL POSSIBLE LEAKAGE; HOWEVER, THE RECALL REPAIR IS NOT YET AVAILABLE, AND I AM SUPPOSED WATCH OUT FOR FUEL LEAK/SMELL !!! I AM NOW NOT ENJOYING DRIVING MY CAR AND FEELING IT IS SAFE ANYMORE FOR KIDS. I AM REQUESTING THAT THIS SAFETY RECALL BE FIXED RIGHT NOW. I DON'T KNOW HOW, BUT PROBABLY THE CAR MAKER KNOWS, AS HE KNEW HOW TO MANUFACTURE, SELL AND MAKE PROFIT OUT OF THESE CARS.

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE. THE CONTACT CALLED A LOCAL DEALER (PLATINUM VOLKSWAGEN, 45 NELSON AVE, HICKSVILLE, NY 11801) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 220,638. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR