2008 VOLKSWAGEN TOUAREG Complaints

THERE IS CURRENT SAFETY RECALL 20Z4 FOR FUEL FILTER FLANGE AND MY CAR IS IN THE SHOP NOW TO GET IT FIXED HOWEVER THERE ARE ADDITIONAL REPIRS NEEDED AND I WONDER IF THESE ADDITONAL REPAIRS ARE RELATED TO THE RECENT RECALL SINCE THEY ALL PERTAIN TO FUEL. THE ADDITIONAL REPAIRS ARE REPLACE BOTH FUEL SENSOR/PIPE AND HIGH PRESSURE PUMP. THE DEALERSHIP HAS TOLD ME THIS WILL COST ME ABOUT $1700. THE RECALL LETTER I RECEIVED HAS NHTSA#17V151.

TAKATA RECALL. IT HAPPENED SEVERAL MONTHS AGO, WHEN I FELT MY CAR IS HARD TO ACCELERATE DURING DRIVING. SO WHILE I AM DRIVING ON THE HIGHWAY, IT CANNOT GO BEYOND 35 MPH, WHICH IS REALLY DANGEROUS. IT FELT LIKE THE FUEL CANNOT BE POWERED ON. I TOOK THE CAR TO A DEALERSHIP. THEY FIRST RECOMMENDED CHANGING THE INTAKE MANIFOLD, WHICH WAS ALSO RECOMMENDED FROM DEALER'S BODY SHOP, WHERE THEY HAD DONE SOME INSPECTION A FEW DAYS AGO. AFTER THEY CHANGED THE INTAKE MANIFOLD, THEN THEY FOUND THE FUEL PRESSURE IS LOW, AND THEN THEY REPLACED THE FUEL PUMP. ( THEY DIDN'T REALLY DETECTED THE PROBLEM AT THAT TIME FROM WHAT THEY HAD SAID LATER, BUT THEY HAD TO REPLACE ONE ITEM AT A TIME TO SEE IF THINGS COULD GET BETTER). AFTER THEY REPLACED THE FUEL PUMP, THEN THEY FOUND PRESSUE DID NOT GET BETTER, SO THEY SUPPOSED THE HIGH PRESSURE FUEL PUMP WAS ALSO BROKEN. I HAD TO FOLLOW THEIR INSTRUCTION TO REPLACE THE HIGH PRESSURE FUEL PUMP AS WELL. I REALLY FEEL THIS PROBLEM IS VERY STRANGE. BUT SEEMS AFTER REPLACEING HIGH PRESSURE FUEL PUMP, THE FUEL PRESSURE BECAME NORMAL.I DID COMPLAIN TO THE MANUFACTURE AND THEY HELPED ME A BIT TO VERIFY THAT THE DEALER IS NOT DOING ANYTHING UNPROFESSIONAL DOING THE REPAIR PROCESS. BUT IN SPITE OF THE REPAIR PROCESS, THIS FUEL PUMP PROBLEM IS WORTH TO BE CONSIDERED A RECALL ISSUE.

AFTER 20Z4 FUEL PUMP FLANGE RECALL WAS DONE I NOTICED A RATTLE AND STRONG GASOLINE SMELL. TILTED UP REAR SEAT AND DISCOVERED SEAT BOLTS NOT TIGHTENED AND MISSING. REAR SEATS HAVE TO BE REMOVED TO ACCESS TOP OF FUEL TANK TO REPLACE CRACKED FLANGE AND APPLY FOIL TO FLANGE IF NOT CRACKED. SEAT BOLTS AND SAFETY BELT BOLTS ARE SUPPOSED TO BE REPLACED WITH NEW BOLTS WITH LOCTITE; NOT REUSED. THE 20Z4 RECALL SHOULD REQUIRE NEW SEAT BOLTS TO BE INSTALLED WHEN THE SEATS ARE RE-INSTALLED.

IN REGARDS TO MANUFACTURER RECALL #20Z4 (NHTSA RECALL #17V151), THERE IS STILL NO RESOLUTION AT LEAST 3 MONTHS AFTER THE RECALL HAS BEEN ISSUED, WHICH I CONFIRMED BY CALLING VW. I AM TOLD IF I SMELL GAS TO DRIVE IT TO THE DEALER TO GET LOOKED AT. ALTHOUGH I DON'T CURRENTLY SMELL GAS, MY CONCERN IS THE POTENTIAL FOR FIRE SHOULD IT START TO LEAK. CONSIDER MY 4 YEAR OLD DAUGHTER IS STRAPPED INTO HER CAR SEAT IN THE REAR SEAT. UNDER HER ARE THE FUEL FILTERS IN QUESTION WHICH POTENTIALLY LEAK. UNDER THE FUEL FILTERS IS THE HOT EXHAUST. MY CONCERN IS WHAT TIMEFRAME DO I HAVE FROM THE TIME I SMELL GAS, TO THE TIME IT COMES IN CONTACT WITH THE HOT EXHAUST AND POSSIBLY IGNITES? WHAT HAPPENS IF I SMELL GAS IN GRIDLOCK TRAFFIC - IS THERE ENOUGH RISK THAT I SHOULD IMMEDIATELY GET MY DAUGHTER OUT OF THE CAR? OR SHOULD I CONTINUE DRIVING TO THE DEALER AS VW RECOMMENDS AND RISK US CATCHING ON FIRE ON THE WAY THERE? WHILE VW IS RECOGNIZING THE PROBLEM, THEY SEEM TO BE DRAGGING THEIR FEET ON RESOLUTION TO WHAT IS POTENTIALLY A LIFE THREATENING ISSUE.

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, A STRONG FUEL ODOR WAS NOTICED INSIDE AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (ROYAL VOLKSWAGEN, LOCATED AT 3010 COLUMBIANA RD, BIRMINGHAM, AL 35216) WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER FLANGE DETACHED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT WOULD NEED TO PAY OUT OF POCKET FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HE HAD TO PAID OUT OF POCKET AND WOULD POSSIBLY BE REIMBURSED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

HEAVY GASOLINE SMELL INSIDE CABIN AND NOTICABLE OUTSIDE OF CAR AS WELL. VERY UNSAFE. ASSUMED TO BE RELATED TO PENDING RECALL 20Z4 BUT TRACY VOLKSWAGEN DEALERSHIP IS MAKING THIS A VERY DIFFICULT PROCESS AND MADE ME AGREE TO PAY FOR THE DIAGNOSTIC IF THEY THINK ITS NOT RELATED TO THE RECALL. THEY WOULD NOT AGREE TO CHECK THE RECALL FOR FREE EVEN THOUGH MY CAR IS A GASOLINE BOMB RIGHT NOW. THIS IS PUTTING ME IN THE MIDDLE BETWEEN VW CORPORATE AND A PRIVATELY OWNED DEALERSHIP WHERE ONE IS SPEAKING VERY NICELY TO ME, AND THE OTHER IS SPEAKING DOWN TO ME. PLEASE HELP.

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR DRIVER SIDE TIRE HAD AN ABNORMAL ODOR. THE CONTACT CALLED THE DEALER, KEEFER VOLKSWAGEN IN HUNTERSVILLE, NC, AND WAS INFORMED TO BRING IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS TAKEN BACK TO THE KEEFER DEALER WHERE THE CONTACT WAS CHARGED FOR A DIAGNOSTIC TEST AND WAS INFORMED THAT THE FUEL PUMP FAILED, AND NOT THE FILTER. THE CONTACT STATED THAT THE DIAGNOSTIC WAS INCORRECT AND THAT THE FUEL FILTER WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 162,000.

THERE ARE INTERMITTENT SUDDEN FORCEFUL JERKS WHEN CAR IS IN MOTION. ALSO CAR HESITATES WHEN YOU DEPRESS THE GAS PETAL AT TIMES, LIKE WHEN YOU ARE TRYING TO MERGE INTO INTERSTATE TRAFFIC. ALSO AT TIMES, WHEN SLOWING DOWN TO BRING THE CAR TO A STOP, SOMETHING HAPPENS THAT SOUNDS AND FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND, OR THAT SOME UNDERNEATH YOUR CAR IS BREAKING OFF.

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE DRIVING 65 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF FUEL. THE CONTACT PULLED OVER AND OBSERVED FUEL LEAKING FROM THE VEHICLE AND A STRONG ODOR OF FUEL WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL LINES WERE LEAKING. THE VEHICLE WAS REPAIRED AND THE MECHANIC INSTALLED A NEW FUEL PUMP; HOWEVER, THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO SMELL A STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE), BUT THE REPAIRS WERE COMPLETED BEFORE THE RECALL WAS ANNOUNCED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. IN COLD WEATHER, THE STARTER WOULD FAIL WHILE ATTEMPTING TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE RELAY IN THE FUSE BOX, BUT THE FAILURE RECURRED. IN ADDITION, EACH TIME IT RAINED, WATER ENTERED THE VEHICLE FLOOR UNDER THE DRIVER SIDE SEAT, WHICH CAUSED THE ACCELERATOR AND BRAKE PEDALS TO FREEZE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.