VOLVO Complaints

DRIVER SEAT BELTS HAS FAULTY HOOKS. SEAT BELT POPPED OPEN WHILE DRIVING AND COMING TO QUICK BRAKE TO AVOID BEING HIT BY ANOTHER CAR. THE SUDDEN STOP CAUSED MY SEAT TO SHIFT POSITION. I TRIED TO MOVE SEAT BACK INTO POSITION IT DID MOVE. THE SEAT WAS PERMANENTLY LOCKED IN THE POSITION WHICH RENDERED ME KNEES CRAMPED ON STEERING WHEEL. I BUCKLED MY SEAT BELT BACK AND SLIPPED OUT AGAIN. THE DRIVERS SEAT & SEAT BELT STILL MALFUNCTIONING.

MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).

TRANSFER CASE KEEPS LOCKING UP AND MESSING UP. IN PAST YEAR PAID 1500 TWO TIMES TO REPLACE TRANSFER CASE AND IS NOW IN SHOP AGAIN FOR SAME REASON. TRANSFER CASE LOCKING UP. FEB 2020, JULY 2020, AND NOW JANUARY 2021 FEB GOING SPEED OF 35-40, JULY ON HIGHWAY SPEED OF 70 IN MIDDLE OF FREEWAY, AND JAN SPEED OF 35

I RECEIVED A SAFETY RECALL NOTICE IN AUGUST 2020 (FOR A RECALL ISSUED IN JUNE 2020) AND I CONTACTED MY VOLVO DEALER (DON BEYER DULLES, VA), WHO SAID THAT THE PARTS WERE NOT AVAILABLE. I RECEIVED A SECOND SAFETY RECALL NOTICE IN DECEMBER AND I CONTACTED MY VOLVO DEALER, WHO SAID THAT THE PARTS WERE UNAVAILABLE AND WERE STILL NOT AVAILABLE AS OF JANUARY 28. THE SECOND RECALL NOTICE SAID TO CALL VOLVO CUSTOMER CARE CENTER IF THE RECALL IS NOT CORRECTED WITHIN A REASONABLE PERIOD OF TIME. I CONTACTED THE VOLVO CCC AND THEY TOLD ME TO TRY ANOTHER RETAILER. THAT'S IT - NO OTHER ASSISTANCE. SEVEN MONTHS AFTER THE RECALL AND STILL NO TIMETABLE FOR REPAIR.

WHEN DRIVING AND OPERATING THE VEHICLE WITH THE TOP DOOR THE DOOR BECOMES AJAR ON THE PASSENGER AND DRIVER SIDE WITH A SLIGHT BUMP IN THE ROSE.

WE BELIEVED THE 2013 VOLVO S60 WAS LEAKING OIL BUT THE MECHANIC FROM LOCAL SERVICE STATION DID NOT FIND A LEAK. THE LOCAL MECHANIC CALLED BOSTON VOLVO SERVICE AND WAS INFORMED THAT THE VOLVO S60'S HAS PISTON RING PROBLEMS AND TO BRING THE VEHICLE TO BOSTON VOLVO FOR CONFIRMATION. BOSTON VOLVO CONFIRMED VEHICLE HAS THE OIL CONSUMPTION PROBLEM.

EXTREMELY HIGH OIL CONSUMPTION WAS EVENTUALLY DIAGNOSED BY DEALER AS DUE TO FAULTY PISTON RINGS, WHICH WERE REPLACED AT A HIGHLY-DISCOUNTED COST ON 1/17/20 AT 100,573 MILES. WHILE DRIVING THE CAR ON 1/16/21 (MILEAGE WAS THEN ABOUT 105,000 MILES) I GOT AN ALERT THAT THERE WAS NO OIL PRESSURE AND CAR SHOULD BE STOPPED IMMEDIATELY. AFTER STOPPING, I DETERMINED THAT THE OIL LEVEL WAS IN THE NORMAL ZONE. I THEN TALKED TO THE DEALER, WHO SAID HE THOUGHT IT WAS AN ELECTRONIC ISSUE AND THAT I COULD DRIVE THE CAR HOME. LESS THAN 20 MILES LATER, AN ALERT SAID THE ENGINE WAS SHUTTING DOWN, AND THE CAR LIMPED TO A STALL AT THE SIDE OF A FREEWAY EXIT. CAR COULD NOT BE STARTED, AND WAS TOWED TO THE DEALER. DEALER HAS ADVISED THAT THE ENGINE HAD FAILED AND COULD NOT BE REPAIRED.

ELECTRIC PARKING BRAKE ENGAGING VIOLENTLY AT HIGHWAY SPEEDS AT LEAST. 3 TIMES. RESULTING IN ABRUPT STOP IN MOVEING TRAFFIC! DEALER IN NO HURRY TO REPAIR SUGGESTING BRING BACK WHEN THEY ARE ABLE! AM NOTIFYING VOLVO, DEALER , THEY WILL ASSUME ALL LIABILITY FOR INJURY OR DEATH FOR THIS DEFECT AND LACK OF CONCERN IN REPAIRING ( TOLD A SOFTWARE PROBLEM , BUT ALSO TOLD CAUSED DAMAGE TO OTHER COMPONENTS DUE TO VIOLENT AND ABRUPT STOPS! VERY UNCOMFORTABLE ESPECIALLY SINCE REPAIR MGR IS SO ARROGANT!

TL* THE CONTACT OWNS A 2013 VOLVO S60. THE CONTACT STATED THAT OIL WAS SEEPING INTO THE ENGINE COMPARTMENT CAUSING THE VEHICLE TO CONSUME A MINIMUM OF 2 TO 3 QUARTS OF OIL DAILY. THE CONTACT HAD TO ADD 2 TO 3 QUARTS OF OIL PER DAY. THE CONTACT HAD CONTACTED CHERRY HILL VOLVO CARS (1810 RTE 70 W, CHERRY HILL, NJ 08002, (856) 665-4050) AND THE CONTACT WAS INFORMED THAT FAILURE COULD BE RELATED TO THE COILS OR THE PISTONS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

THIS RELATES TO RECALL R10029 WHICH I WAS NOTIFIED OF LAST SUMMER. I RECEIVED A FOLLOW UP LETTER IN DECEMBER AND CALLED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL ADDRESSED ON JANUARY 18. WAS TOLD PARTS WILL NOT BEEN IN UNTIL MARCH AND THAT I SHOULD CALL BACK. SEEMS LIKE POOR CONCERN FO RTHIS SAFETY DEFECT.