VOLVO Complaints

RECEIVED A RECALL LETTER IN JANUARY 2020 BUT NO FOLLOWUP FROM VOLVO YET. IT IS A SAFETY CONCERN REGARDING FAULTY DOOR LATCHES AND I AM CONCERNED WHILE DRIVING THE VEHICLE.

THE SUBFRAME/ENGINE CRADLE HAS A LARGE ROT HOLE WHICH IS INCREASING IN SIZE AT A HIGH RATE. THE CAR IS ONLY A 2009 WITH LESS THAN 100K MILES ON IT (AND WAS MAINTAINED VERY WELL ITS WHOLE LIFE) BUT THIS STILL OCCURRED. I'VE MET A LOT OF PEOPLE WITH S80 V8S WHO HAVE THIS SAME ISSUE. IT SEEMS THAT THE DESIGN ON THE CAR IS FLAWED WHERE THE EXHAUST IS TOO CLOSE TO THE SUBFRAME, SO THE HEAT EVENTUALLY WEARS DOWN THE PAINT AND THEN RUST STARTS. THIS IS A MAJOR STRUCTURAL COMPONENT WHICH ALSO MAKES THE CAR VERY DANGEROUS TO DRIVE AT THE MOMENT. ADDITIONALLY, VOLVO HAS A 12-YEAR, UNLIMITED MILE CORROSION WARRANTY, YET THEY WON'T HONOR THIS. VOLVO FIRST SAID THE WARRANTY WAS ONLY GOOD TOWARD SHEET METAL. WHEN TOLD THAT THE SUBFRAME WAS MADE OF STAMPED SHEET METAL, THEY THEN SAID ONLY PAINTED COMPONENTS. WHEN TOLD THAT THE SUBFRAME IS PAINTED AND THE RUST WAS ACTUALLY CAUSED BY THE PAINT FAILING OFF FROM EXHAUST HEAT, THEY FINALLY JUST SAID 'NO'. THERE HAVE BEEN MUCH MORE MINOR ISSUES WITH CARS THAT HAVE CAUSED RECALLS. WITH THIS ISSUE BEING DANGEROUS AND COMMON, IT SIMPLY NEEDS TO BE ADDRESSED. AS AN OWNER, I SHOULD NOT BE FORCED TO SPEND THOUSANDS OF DOLLARS AT THE VOLVO DEALER TO KEEP MYSELF SAFE AND CORRECT THE MISTAKE THEY MADE WHEN INITIALLY DESIGNING THE CAR. THE IMAGE PROVIDED IS FROM ABOUT A YEAR AGO. I PUT MY CAR ON THE LIFT YESTERDAY AND SAW THAT THE ROT HOLE IN THE SUBFRAME WAS NOTICEABLY LARGER. IN THE PHOTO, IF YOU ZOOM IN, YOU CAN SEE THAT THE RUST IS SPREADING BEHIND WHERE IT'S ALREADY VISIBLE. IN PERSON, YOU ARE ABLE TO TELL THAT THIS IS A VERY SERIOUS ISSUE. THANK YOU FOR YOUR CONSIDERATION.

TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED WHILE ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE INTERSECTED HER LINE CAUSING IMPACT TO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED PRIOR TO THE ACCIDENT. THE CONTACT STATED NO ONE SUSTAINED INJURIES OR SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE FAILURE HAD NOT BEEN DIAGNOSED OR REPAIRED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 162,000. *LN*JB

VEHICLE SHUTS DOWN AS IF IT IS NOT GETTING FUEL, STALLS AND SHUTS OFF. IT WILL RESTART AFTER SITTING FOR A WHILE BUT WILL ONLY GO A SHORT DISTANCE BEFORE DOING IT AGAIN. FIRST OCCURENCE VEHICLE WAS TRAVELING AT 65 MPH IN FAIRLY FAST MOVING TRAFFIC CREATING A VERY UNSAFE SITUATION. THIS CONTINUES TO HAPPEN AND NOW WE DO NOT DRIVE THE VEHICLE.

MY HARDTOP CONVERTIBLE HEADLINER IS HELD TOGETHER WITH A STRING LIKE CORD. THE STRING HAS BROKE FOR NO REASON NEAR THE PASSENGER SIDE BACK CORNER. THIS CAUSES A PROBLEM BECAUSE IF I PUT THE TOP DOWN AND THEN WHEN I TRY AND PUT THE TOP BACK UP THE PASSENGER SIDE REAR CORNER PIECE OF THE LINER GETS FOLDED UP AND PREVENTS ME FROM PUTTING THE TOP BACK UP . I HAVE HAD PREVIOUS CONVERTIBLES AND THIS IS MY SECOND VOLVO CONVERTIBLE AND I HAVE NEVER HAD A LINER BEING HELD IN PLACE LIKE THIS OR HAVING THIS PROBLEM. MY VOLVO IS A 2012 AND ONLY HAS 42,000 MILES ON IT. BECAUSE OF THIS I HAVE NOT BEEN ABLE TO USE MY CONVERTIBLE TOP AND THE PLEASURE OF DRIVING WITH THE TOP DOWN FOR ALMOST A YEAR BECAUSE I AM AFRAID THE TOP WILL NOT GO BACK UP ONE OF THESE TIMES AND MY CAR WILL BE LEFT EXPOSED TO THE ELEMENTS AROUND ME AT THE TIME.

ON MORNING OF 2/15/2020, I WAS DRIVING MY XC90 (2012, BASE, AUTO TRANSMISSION) ON A CITY STREET WHEN I REALIZED THE STEERING WHEEL WAS NO LONGER IN CONTROL. IT CAUSED THE VEHICLE TO SWING LEFT AND RIGHT BETWEEN THE 2 LANES. I PRESSED HARD ON THE BRAKE TO SLOW DOWN -- THANK GOD THAT CARS BEHIND ME WERE ABLE TO AVOID ME. AFTER 10 SECONDS OR SO OF MANEUVERING, I MANAGED TO PULL OVER BY THE STREET. AN ORANGE TRIANGLE LIGHT CAME ON THE DASHBOARD, WITH A WARNING MESSAGE: "AUTO-SKID TEMPORARY OFF". I CALLED THE ROADSIDE ASSISTANCE TO TOW IT TO MY GO-TO DEALERSHIP. AN HOUR LATER, A FLATBED TOW TRUCK CAME. THE TOW GUY MANAGED TO STILL DRIVE IT UP THE SLOPE OF THE FLATBED. WHEN WE GOT TO THE DEALERSHIP, THE TOW GUY HAD A HARD TIME UNLOADING THE VEHICLE. AS HE REVERSED THE XC90 BACK DOWN FROM THE SLOPE OF THE FLATBED, WE COULD TELL THE FRONT TWO TIRES WERE POINTING IN DIFFERENT DIRECTIONS. THE LEFT FRONT TIRE EVEN MOVED BACK AND FORTH. IF THE STEERING WHEEL TURNED LEFT, THE LEFT TIRE WOULD CRUSH INTO THE BACK OF THE FRONT BUMPER; IF THE STEERING WHEEL TURNED RIGHT, THE LEFT TIRE WOULD BACK OFF. THE GUY HAD TO INSERT A SMOOTH PLANK UNDER THE FRONT LEFT TIRE TO UNLOAD. ON MONDAY 2/17/2020, A REP FROM DEALERSHIP CALLED ME, SAYING THAT THE CONTROL ARM WAS DAMAGED WITH SCREWS AND BOLTS COMPLETELY MISSING!!! SHE SPECULATED THAT WE DROVE OVER A VERY LARGE POTHOLE OR HIT SOME CURB. MY WIFE DID HIT A CURB ON 2/14/2020, ONE DAY PRIOR, BUT IT WAS JUST A NORMAL SIZED CURB, IMPACTING ON THE FRONT RIGHT SIDE. BETWEEN MY WIFE AND MYSELF, WE COULDN'T RECALL ANYTHING SEVERE ENOUGH TO CAUSE THIS SORT OF DAMAGE! QUESTIONS: (1) HOW COULD HITTING SOME CURBS OVER THE PAST 8 YEARS CAUSE THE BOLTS TO SHEAR/LOOSEN AND RESULT IN SUCH A GRAVE INCIDENT! (2) HOW AM I EVER GOING TO TRUST THAT THE VEHICLE IS SAFE TO DRIVE AGAIN? HOW DO I CONVINCE MY 2 YOUNG CHILDREN TO RIDE IN IT EVER?

2014 VOLVO S60. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE DOOR LOCK SAFETY RECALL. *LD THE CONSUMER STATED THE DOOR COULD NOT BE UNLOCKED, RENDERING THE PASSENGER SEAT UNUSABLE. *JS

TL* THE CONTACT OWNS A 2016 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AN UNKNOWN DEALER AND WAS INFORMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED NAY FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY WIFE KAREN WAS ON HER WAY TO WORK ON FEBRUARY 24, 2020 WHEN THE DRIVER SIDE-VIEW MIRROR DETACHED, HIT THE PAVEMENT AND SHATTERED. THE INCIDENT OCCURRED AT ABOUT 7:45 AM. THE VEHICLE HAD BEEN PARKED IN OUR DRIVEWAY AT 140 STATESIR PLACE FOR 60 HOURS WITHOUT BEING USED AND THE MIRROR SHOWED NO SIGN OF DAMAGE PRIOR TO BEING DRIVER. THE INCIDENT OCCURRED ABOUT 800 FEET FROM OUR RESIDENCE AS SHE WAS TURNING FROM STATESIR PLACE ONTO PINE STREET NEARER TO THE CORNER .

THE CAR TURNED OFF COMPLETELY IN THE MIDDLE OF THE ROAD; THE SPEED SLOWED DOWN (THE CAR WAS OFF) AND HAD TO PULL TO THE SIDE OF THE ROAD.