VOLVO Complaints

HIGHWAY DRIVING, NO POT HOLES. SUSPECT METAL FAILURE. REPLACED LEFT COIL SPRING. *NM

HIGHWAY DRIVING, NO POT HOLES. SUSPECT METAL FAILURE. REPLACED COIL SPRING. *NM

THE VEHICLE IS A 2003 VOLVO MODEL S-60 T-5, PURCHASED MAY 6, 2006. AT THE TIME OF PURCHASE, THE VEHICLE WAS UNDER THE WARRANTY OF 50,000 MILES AND WAS SERVICED FOR WARRANTY ITEMS BY RICKENBAUGH VOLVO. THE VEHICLE CURRENTLY HAS 60,500 MILES. UPON USING THE SEAT WARMERS FOR THE FIRST TIME DECEMBER 27, 2006, A SMALL HOLE BURNED IN THE DRIVER'S SEAT FROM THE SEAT HEATING ELEMENT. SMOKE WAS COMING OUT OF THE HOLE WHEN I DISCOVERED THE ISSUE AND I IMMEDIATELY TURNED OFF THE SEAT WARMER. I TOOK THE VEHICLE IMMEDIATELY (DECEMBER 27, 2006) TO VOLVO PARTS, INC. FOR INSPECTION. THERE IS A SHORT IN THE HEATING ELEMENT THAT MAKES THIS VEHICLE UNSAFE TO DRIVE. I CALLED THE VOLVO CORPORATION CUSTOMER SERVICE THAT SAME DAY AND WAS TOLD THAT THE VEHICLE WOULD NOT BE REPAIRED BY THE VOLVO CORPORATION BECAUSE IT WAS NO LONGER UNDER WARRANTY. I PHONED RICKENBAUGH VOLVO THAT SAME DAY AND WAS TOLD THE HEATING ELEMENT AND PAD WOULD NEED TO BE REPLACED AT A COST OF APPROXIMATELY $630.00. I AM CONCERNED THAT THE HEATING ELEMENT WAS IMPROPERLY INSTALLED CAUSING A SHORT, OR THE ELEMENT IS DEFECTIVE. IN ANY CASE, THE PRODUCT WAS DEFECTIVE WHEN IT WAS STILL UNDER A WARRANTY OR IMPROPERLY INSTALLED AT THE TIME OF MANUFACTURE, BUT INSTEAD OF ADDRESSING THE SAFETY ISSUE, THE VOLVO CORPORATION IS FOLLOWING ITS STANDARD PROCEDURE OF HIDING BEHIND ITS WARRANTY TERMS. THIS IS WHAT CONCERNS ME THE MOST. THERE WAS NO INJURY TO A PERSON, HOWEVER, THE LEATHER SEAT NOW HAS A HOLE FROM THE SMALL FIRE CAUSED BY THE HEATING ELEMENT. I HAVE NOT REPAIRED THE DEFECTIVE ELEMENT BECAUSE OF COST. PLEASE ADVISE ME AS TO WHAT DANGER THIS MAY PRESENT, OR WHAT OTHER OPTIONS I HAVE IN THIS COMPLAINT PROCESS. I WELCOME A DOT ASSIGNED ENGINEER TO INSPECT THIS VEHICLE FOR THE CAUSE OF THE FIRE. VOLVO PARTS, INC., ONLY INDICATES THAT THEY CHECKED CONNECTIONS AND FUSES AND THAT THEY ARE "OK". I WAS CHARGED $75.00 IN LABOR. *JB

DRIVERS SIDE WIPER DOES NOT CLEAR WINDSHIELD. THEY SAY TO TIGHTEN NUT BUT IT NO LONGER WORKS. I WOULD HAVE TO REPLACE TOTAL ASSEMBLY. I WAS TOLD THIS IS A PERSISTENT PROBLEM WITH THE 850. SHOULDN'T THIS BE FIXED BY VOLVO? *JB

PURCHASED USED CAR 1 WEEK AGO. 87,000 MI. NO PROBLEMS, ETS LIGHT CAME ON. YELLOW LIGHT, NOT RED = NOT AN EMERGENCY. GOT HOME SAFELY, NO ODD BEHAVIOR, AND READ ABOUT IT IN MANUAL, WHICH SAID TO TAKE TO DEALERSHIP, VERY VAGUE DESCRIPTION. WENT TO START CAR, SMELLED GAS, ROUGH IDLING REVVING 1,000 RPMS WHILE PARKED - I WASN'T EVEN TOUCHING THE PEDAL, BLINKING HEADLIGHTS A.K.A INTERMITTENT POWER. IF THIS OCCURRED ON THE ROAD, I CANNOT PREDICT WHAT COULD HAVE HAPPENED. READ SAME COMPLAINTS ONLINE...EXPENSIVE TO REPLACE ETM UNIT, CONTINUED FAILURE, NO RECALL OR WARRANTY COVERAGE. I DO SEE A RECALL ON 11/14/2006 BUT I'M UNSURE IF THIS IS THE SAME PROBLEM. *JB

TL* - THE CONTACT WAS REAR ENDED BY A TRUCK WHILE DRIVING 5 MPH. THE CONTACT STATES THAT IT WAS WINDY AND THAT THERE WERE LIGHT FLURRIES AT THE TIME. THE REAR BACK BUMPER WAS STRUCK AT AN ANGLE ON THE DRIVERS SIDE OF THE VEHICLE. THE CONTACT HAS HAD THE REAR BUMPER REPLACED, AND NOW THE VEHICLE'S LEFT REAR DOOR IS NOT LOCKING AND THE SEAT BELTS NOT LATCHING. THE CONTACT STATED THAT DOOR LOCKS WILL NOT UNLOCK OR LOCK FROM THE MAIN PANEL AND THAT SHE HAS TO LOCK HER CAR MANUALLY. THE CONTACT STATES THAT NOTHING WAS WRONG WITH THE DOORS, THE LOCKING MECHANISMS OR, SEAT BELTS BEFORE THE ACCIDENT. THE CONTACT WOULD LIKE TO KNOW IF THE SEAT BELTS AND THE LOCKING MECHANISM ARE MALFUNCTIONING BECAUSE OF THE ACCIDENT.

TL* - THE CONTACT STATES THAT WHILE DRIVING HIS 1999 VOLVO V70 THE SUN VISOR KEEPS FALLING. HE CONSIDERS THE DISTRACTION OF THE SUN VISOR IS A SAFETY ISSUE BECAUSE IT CAN LEAD TO AN ACCIDENT. THE CONTACT BELIEVES THAT THE ISSUES IS GETTING WORSE.

CAR WAS SERVICED ON 25-OCT AT ~49K MILES. NO COMPUTER UPDATES WERE DONE TO THE VEHICLE. 12-DEC, I HAD NEW TIRES PUT ON THE CAR. 13-DEC THE CAR REPORTED "REDUCED ENGINE PERFORMANCE" AND OIL LIGHT CAME ON. PULLED OVER, STOPPED CAR, WAITED A FEW MINUTES AND RESTARTED WITH NO PROBLEM/LIGHTS. DROVE A FEW MILES, SAME EXACT THING HAPPENED AGAIN. THEN DROVE FOR ~45 MINUTES WHEN THE CAR REPORTED SOMETHING LIKE A "SYSTEM ENGINE FAILURE" AND THE CHECK ENGINE LIGHT CAME ON. CAR WAS SPUTTERING WITH NO RESPONSE FROM THE GAS PEDAL. WAS TOWED TO MY DEALERSHIP. SM INFORMED ME THAT THE "MAIN" COMPUTER HAD FAILED, "TWO OTHER COMPUTERS" HAD "STOPPED COMMUNICATING" AND THE "THROTTLE MODULE" FAILED. HE TOLD ME THEY COULD FIX THE CAR FOR ~$300 WITH COMPUTER UPGRADES. HE DIDN'T KNOW IF THAT WOULD FIX THE THROTTLE MODULE AS WELL. IT WAS FIXED IN THEIR OPINION AFTER THEY ROAD TESTED IT FOR ~7 MILES. HE SAID AVAILABLE COMPUTER UPGRADES ARE ALWAYS APPLIED AT THEIR DEALERSHIP WHEN THE CAR IS UNDER WARRANTY BUT NEVER WHEN THE CAR IS OUT OF WARRANTY UNLESS THERE'S A PROBLEM. WAS TOLD MY EXTENDED WARRANTY DID NOT COVER THE UPGRADES AND WAS CHARGED ~$300. I ASKED IF THE UPGRADES COULD HAVE BEEN APPLIED 25-OCT SINCE I WAS UNDER WARRANTY. HE FELT THAT THEY COULD HAVE BEEN, ASSUMING THE UPGRADES WERE AVAILABLE THEN BUT COULDN'T TELL ME IF THEY WERE. SPOKE WITH THE SM AT THE DEALERSHIP WHERE I WAS ON 25-OCT AND HE SAID THEY NEVER APPLY COMPUTER UPGRADES UNLESS THERE'S A PROBLEM WITH THE CAR, WARRANTY OR NOT. DROVE THE CAR HOME ON 13-DEC AND NOTICED "ELECTRICAL" ISSUES. DROVE THE CAR ON THE MORNING OF 14-DEC AND A HEADLIGHT WENT OUT AND CAME BACK ON LATER IN THE DAY. CAR FAILED AGAIN THAT DAY IN TRAFFIC. FILED A CASE WITH VOLVO CUSTOMER CARE. *JB DEALERSHIP HAS CLEANED THE THROTTLE MODULE BUT PROBLEM PERSISTS. THEY ORDERED A NEW ETM AT ~$800. I WAS TOLD THAT THEY WILL USE THE $300 AS A 25% PAYMENT ON THE PARTS/LABOR FOR THE ETM REPLACEMENT AND THERE WILL BE NO ADDITIONAL COST TO ME.

2001 VOLVO S80 T6. VEHICLE STALLS WITHOUT WARNING WHEN ACCELERATOR IS RELEASED AND VEHICLE RETURNS TO IDLE. PROBLEM WAS FIXED ONCE BUT HAS RETURNED. DEALER & VOLVO N.A. SAY THAT SINCE THERE IS NO COMPUTER CODE FOR THE STALL AND THEY CAN'T DUPLICATE IT THERE IS NO CURE. VEHICLE HAS STALLED ON NUMEROUS OCCASIONS DURING THE LAST 5 MONTHS INCLUDING 12/17/2006 IN HEAVY TRAFFIC THE HOV LANE ON THE LONG ISLAND EXPRESSWAY. HAS ALSO STALLED IN HIGH SPEED TRAFFIC ON I95 IN STAMFORD, CT AND WHILE MAKING TURNS AND GOING THROUGH INTERSECTIONS. *JB

I HAVE A 2001 VOLVO XC70. THE TRANSMISSION HAS BEEN CLUNKING INTO AND OUT OF GEAR IN THE 20 - 40 MPH ZONE SINCE I HIT 95000 MILES. I HAVE TAKEN IT TO THE DEALER WHO SIMPLY REPROGRAMMED THE CAR BUT THE ISSUE IS NOT RESOLVED. THE CAR HESITATES WHEN I STEP ON THE GAS. SOMETIMES IT GOES AND OTHER TIMES IT DOES NOT. THIS MAKES THE CAR EXTREMELY DANGEROUS TO DRIVE. *NM