VOLVO Complaints

WHILE REMOVING A CHILD CAR SEAT THE SEAT BELT BUTTON FELL OFF, THUS THE SEAT BELT RETRACTED COMPLETELY AND WAS COMPLETELY RETRACTED FORCING THE SEAT IN THE DECLINED POSITION AND PERMANENTLY LOCKED IN THIS POSITION. NOW THE SEAT IS UNUSABLE AS A CHILD SEAT OR ANY TYPE OF SEAT UNTIL A DEALER REPAIR. I WAS UNABLE TO USE THE CAR WITH A CHILD SEAT. ON A LONG TRIP WITH CHILDREN THIS PUTS THE CHILDREN AT GREAT RISK AND CREATES AN ILLEGAL DRIVING CONDITION. EVEN WITH THE CAR UNDER WARRANTY I WAS CHARGED $56. *NM

DT: THE CONTACT STATES THE VEHICLE SURGED AND LURCHED WHEN STOPPING. THE ELECTRONIC THROTTLE MODULE (ETM) WAS REPLACED IN THE VEHICLE ONCE, TWO YEARS AGO. THE PROBLEM RECURRED. A CERTIFIED DEALER WAS CONTACTED, WHO COMPLETED DIAGNOSTIC TESTING, BUT CAPTURED NO CODES. AFTER SEVERAL FAILED ATTEMPTS WHILE THE ETM WAS UNDER WARRANTY THE DEALERSHIP COULD NOT DIAGNOSIS THE PROBLEM. NOW, AFTER THE WARRANTY ON THE ETM EXPIRED, THE DEALERSHIP HAS DIAGNOSED THE PROBLEM, THE ETM NEEDED TO BE REPLACED AGAIN AT THE CONTACT'S EXPENSE. THE CONTACT WAS NOT THE ORIGINAL OWNER OF THE VEHICLE. NO REPAIRS FURTHER HAVE BEEN MADE.*AK

I BOUGHT A 2002 VOLVO S40 FROM AN INDIVIDUAL IN JANUARY OF 2004. IN A MATTER OF 3 MONTHS IN 2005, I HAD TO REPLACE MY PASSENGER HEADLIGHT 3 DIFFERENT TIMES AND MY DRIVER HEADLIGHT 2 DIFFERENT TIMES. I CALLED THE VOLVO DEALER AND THEY SAID THAT A BULB SHOULD LAST AROUND 2 YEARS. IN THE NEXT MONTH, MY PASSENGER HEADLIGHT WENT OUT AGAIN. I GOT UNDER THE HOOD TO REPLACE IT AS USUAL. WHEN I PULLED THE BLACK PLASTIC PIECE THAT CONTAINS THE MALE PART TO THE WIRE CONNECTION AND ACTS AS THE BULB SOCKET, IT WAS MELTED. IT WAS MELTED TO THE POINT THAT I COULD NOT GET THE BULB OUT UNTIL I USED PLIERS. I TOOK MY CAR TO THE VOLVO DEALER AND THEY SAID THAT I WOULD HAVE TO REPLACE THE WHOLE HEADLIGHT COMPARTMENT. SINCE VOLVO HEADLIGHT COMPARTMENTS ARE "FACTORY SEALED", THEY WOULD NOT BREAK THE SEAL. I WOULD HAVE TO BUY A BRAND NEW ONE @ $500. I DID NOT DO ANYTHING ABOUT IT, BECAUSE I AM NOT PAYING FOR A WHOLE NEW HEADLIGHT COMPARTMENT FOR A PIECE OF PLASTIC THE SIZE OF MY THUMB. TWO DAYS LATER, THE DRIVER SIDE BULB WENT OUT AND IT DID THE SAME EXACT THING, MELTED. THIS LEFT ME WITH NO HEADLIGHTS! WITHOUT $1000 TO SPEND ON TWO NEW HEADLIGHT COMPARTMENTS (INSTALLED), I DROVE DURING THE DAY. I FOUND, MYSELF, THAT THE WIRES (POSITIVE AND NEGATIVE) THAT ARE CONNECTED TO THE BLACK PLASTIC SOCKET ARE FAIRLY CLOSE TOGETHER AND ARE NOT SHIELDED FROM ONE ANOTHER. SO, WHEN THE WIRING HARNESS FOR THE HEADLIGHTS WAS PUT TOGETHER, THEY DID NOT PLACE THE WIRES NICE AND NEAT IN THERE TO WHERE THERE WAS NO WAY THEY WOULD TOUCH. WHEN I CAME TO THIS CONCLUSION, I PUT BLACK ELECTRICAL TAPE AROUND THE TWO WIRES (POSITIVE AND NEGATIVE) IN EACH HEADLIGHT COMPARTMENT SO THAT NOTHING ABOUT THE WIRE WOULD TOUCH AND OBVIOUSLY HAD TO PUT NEW BULBS IN. THIS HAPPENED DURING THE SECOND AND THIRD WEEK OF AUGUST 2005. SINCE, I HAVE NOT HAD ANY PROBLEMS. I HAVE ALSO REPLACED BOTH LICENSE PLATES BULBS, THE REAR FOG LIGHT BULB, AND ALL FOUR BRAKE LIGHTS. *NM

ETM FAILED IN CAR FOR THE SECOND TIME AT 115,000 MILES ON VEHICLE, PREVIOUSLY REPLACED SEPTEMBER 2003 AT 64,000 MILES. DRIVING FROM OHIO TO PA FOR THANKSGIVING ETS LIGHT AND CHECK ENGINE LIGHT ILLUMINATED. AFTER THANKSGIVING DINNER WENT TO GO HOME AND MY VOLVO C70 QUIT ACCELERATING WHILE ENTERING A 4 LANE HIGHWAY FROM AN ENTRY RAMP. FORTUNATELY, TRAFFIC WAS LIGHT AND TRAFFIC WAS EASILY ABLE TO PASS TO THE LEFT UNTIL I COASTED OFF TO THE BERM OF THE ROAD. THE CAR WAS IDLING BUT DID NOT HAVE POWER TO GO UP SMALL GRADE. SHUT CAR OFF AND RESTARTED, THROTTLE RESPONSE RESUMED AND WAS ABLE TO RETURN HOME. DEALER REPLACED ETM MODULE UNDER RECENTLY ANNOUNCED EXTENDED WARRANTY PROGRAM ON 12/2/2005. I DO NOT HAVE OLD PART. *JB

2005 VOLVO S60 AWD TURBO. THE RIGHT TIRE RUBS ON THE INSIDE OF THE CARS FRAME WHEN I MAKE A LEFT TURN. WE HAVE BEEN TOLD THEY ALL DO IT. WE HAVE DRIVEN A FEW OTHER TYPES OF THE S60 MODEL AND HAVE FOUND THEY HAVE THE SAME ISSUE. NOW, OUR ISSUE IS THAT OVER TIME THIS WILL/COULD CAUSE THE TIRE TO FAIL AND RESULT IN A CRASH. VOLVO HAS REALIGNED THE CAR TWICE TO TRY TO CORRECT THE ISSUE, NOW THEY WOULD LIKE TO REMOVE THE INNER METAL SHIELDS TO SEE IF THAT WILL HELP. WE FEEL THOSE SHIELD WERE PUT ON THE CAR FOR A REASON AND THE REASON IS NOT TO BE TAKEN OFF AT A LATER DATE TO COVER UP A PROBLEM. *JB

I PURCHASED A 2002 VOLVO S40 WHICH FROM THE DEALERSHIP IN JUNE 2002. IT WAS MY FIRST NEW CAR. ABOUT A YEAR AND HALF AGO, WITHOUT A WARNING LIGHT -COMING ON TO ALERT ME OF AN IMPENDING PROBLEM, THE CAR BEGAN EMITTING HEAVY BLACK SMOKE FROM THE EXHAUST SYSTEM. THE CAR HAD GONE THROUGH AN OIL CHANGE JUST 200 MILES BEFORE. WHEN THE CAR WAS BROUGHT TO THE DEALERSHIP, THEY INFORMED ME THAT DUE TO MY WAITING TOO LONG TO CHANGE OIL, THE TURBO FAILED AND OIL MAY HAVE GOTTEN INTO THE ENGINE, MAKING IT NECESSARY FOR ME TO REPLACE THE ENGINE AND THE TURBO. THE DEALERSHIP REFUSED TO HONOR THE WARRANTY AND INSISTED THAT I SPEND A $3000-$6000 FOR THE REPAIR/REPLACEMENT AFTER SOME DISCUSSION, THE DEALERSHIP PROPOSED CLEANING THE ENGINE AND REPLACING THE TURBO AS AN ALTERNATIVE. AS THE PRICE WAS EXORBITANT, I TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP WHICH PERFORMED THE TURBO REPLACEMENT AND ENGINE CLEAN-UP, CHANGING THE OIL AND COOLANT. THE CAR RAN FINE WITHOUT A PROBLEM UNTIL 11/26/05 WHEN THE ENGINE, AT 57,000 MILES BUT OUT OF WARRANTY, BEGAN EMITTING WHITE SMOKE AT THE FRONT AND REAR OF THE CAR. FORTUNATELY I WAS ABLE TO DRIVE THE CAR TO A REPUTABLE REPAIR SHOP WHICH DIAGNOSED THE PROBLEM AS A TURBO FAILURE (FAILURE #2). THE ENGINE WAS CLEANED AS BEST THE SHOP COULD AND THE TURBO REPLACED AT SUBSTANTIAL EXPENSE. WHEN THE REPAIR WAS COMPLETED, I DROVE THE CAR 200 MILES TO BRING IT HOME WITHOUT INCIDENT. THE NEXT MORNING IT BEGAN TO MAKE ODD NOISES. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE ENGINE NEEDED REPLACEMENT AND THE TURBO HAD BROKEN (FAILURE #3)--PRICE TAG $6600. I AM CONVINCED THAT I WAS SOLD A DEFECTIVE S40 AT THE OUTSET,AND THE PROBLEMS I'VE EXPERIENCED I RELATE TO THE DEALERS UNWILLINGNESS TO HONOR THE WARRANTY WHEN IT WAS STILL ALIVE AND FIX THE DEFECTIVE ENGINE/TURBO ON A NEW CAR. I WILL NEVER BUY ANOTHER VOLVO, AND I DO NOT RECOMMEND THAT ANYONE ELSE BUY ONE . *JB

WHILE DRIVING ON I-95 IN MA AT 65 MPH DURING RUSH-HOUR,WITHOUT ANY WARNING WHATSOEVER, THE ETM LIGHT ON MY 2000 VOLVO XC V70 CAME ON AND THE CAR IMMEDIATELY LOST POWER. I NARROWLY ESCAPED A SERIOUS ACCIDENT WITH MY WIFE AND TWO CHILDREN (AGES 9 AND 1). I WAS ABLE TO DRIVE AT MAXIMUM 35 MPH TO THE NEAREST EXIT RAMP AND CALL FOR HELP. THE REPAIRS (REPLACED ELECTRONIC THROTTLE MODULE) COST $1100. THIS IS A WIDESPREAD PROBLEM AND SHOULD BE RECALLED BEFORE SOMEONE DIES. *NM

THE ABS ANTILOCK BRAKE SYSTEM IN MY 1998 VOLVO S70 FAILED. THE DASHBOARD LIGHT INDICATED ABS & TRACTION CONTROL (TRACS) FAILURE. NORMAL NON-ABS BRAKING REMAINED. RESEARCH ON SEVERAL VOLVO OWNERS WEB SITES (SUCH AS BRICKBOARD: HTTP://WWW.BRICKBOARD.COM/AWD/?MODEL=S70) SHOWED SYSTEMIC FAILURE OF THE ABS CONTROL MODULE VOLVO PART # 9162675 DUE TO PRINTED CIRCUIT BOARD SOLDER CRACKING AFTER 6 YEARS. THE CAR WAS TESTED BY A VOLVO DEALER CONFIRMING ABS CONTROL MODULE FAILEDURE. VOLVO CHARGES A TOTAL $650 TO REPLACE THE UNIT. THE "BRICKBOARD" OWNERS GROUP SUGGESTED A REPAIR SHOP IN CALIFORNIA THAT RESOLDERS THE CIRCUIT BOARD, REPLACES AND UPGRADES FAILED COMPONENTS, TESTS & RETURNS IT FOR $130 PLUS SHIPPING. WE HAD THE OLD BOARD REPAIRED, SINCE A NEW EXACT REPLACEMENT BOARD FROM VOLVO WOULD HAVE THE SAME FAILURE AFTER ANOTHER 5 YEARS. THE REPAIRED ABS CONTROL UNIT HAS BEEN REINSTALLED & THE CAR NOW WORKS PROPERLY, WITH FULL ABS AND TRACS CONTROL. THIS IS NOT THE FIRST PRINTED CIRCUIT FAILURE FROM VOLVO. OUR 1993 VOLVO 940 TURBO HAD TWO BOARD FAILURES: 1, THE RELAY BASE BOARD SOLDER CRACKED, AND RESULTED IN THE OVERDRIVE RELAY NOT WORKING; 2, CRUISE CONTROL OPERATED ERRATICALLY, DUE TO BAD BOARD SOLDER. BOTH OF THESE BOARDS WERE REPAIRED BY OUR LOCAL SERVICE SHOP. WE ARE VERY CONCERNED THAT TWO CRITICAL SAFETY ELEMENTS - THE ABS SYSTEM AND TRACTION CONTROL - ARE FAILING IN A RELATIVELY SHORT PERIOD OF TIME, & BECAUSE OF A FAILURE OF WHAT SHOULD BE A SIMPLE ASSEMBLY OF TESTED PARTS. FURTHER, WE ARE MOST DISTURBED THAT VOLVO'S REMEDY IS A VERY EXPENSIVE REPLACEMENT, WITH THE SAME FAILURE PRONE PART. WORSE, ALTHOUGH WE OPTED FOR A COMPLETE REPAIR, THERE ARE OWNERS WHO CANNOT AFFORD THE FIX. THESE WILL BE DRIVING WITH FAR LESS BRAKING AND CONTROL THAN THE CAR IS CAPABLE OF PROVIDING. *NM

MY 2001 VOLVO S-80 SUDDENLY LOST ALL POWER AND CAME TO A STOP AND WOULD NOT RESTART. THIS OCCURRED IN SEPT. 2003. THE DEALERSHIP, BEACH VOLVO IN MYRTLE BEACH, SC, WANTED OVER $600 TO REPAIR THE AUTO SINCE IT WAS BEYOND THE 50,000 MILE WARRANTY. IT HAD 60,000 MILES AT THE TIME. AFTER A LENGTHY DISCUSSION WITH VOLVO AMERICA, THEY AGREED TO SPLIT THE COST BETWEEN MYSELF, THE DEALERSHIP AND VOLVO AMERICA. THE ELECTRONIC THROTTLE BODY WAS REPLACED. ON 12/05/05 THE SAME THING HAPPENED. THE CAR NOW HAS 82,700 MILES. IT IS BEING LOOKED AT BY BEACH VOLVO AT THIS MOMENT. *NM

1. WIFE WAS DRIVING ON A HIGHWAY @ APPROXIMATELY 45 MPH. 2) ENGINE IDLED ROUGHLY, STALLED THEN MESSAGE SHOWING "PERFORMANCE REDUCED" SHOWED IN THE CAR INFORMATION SCREEN. CAR WAS ABLE TO RESTART, THEN DRIVEN TO DEALER FOR REPAIR. IT IS BELIEVED TO BE AN ETM FAILURE. *JB