WORKHORSE Complaints

FRONT BRAKES HAVE LOCKED UP TWICE ON THIS WORKHORSE W22 CHASSIS. THE FIRST TIME THEY WERE PATCHED UNDER WARRANTY. HOWEVER, THE CALIPERS WERE NOT REPLACED AND THEY FAILED AGAIN ONE YEAR LATER. WORKHORSE REFUSED TO PAY FOR THE REPAIR EVEN THOUGH THEY KNOW FROM THEIR PAST EXPERIENCE THAT ALL THE CALIPERS THEY USED OVER A PERIOD OF YEARS ARE BAD. THIS IS A SAFETY HAZARD AND HAD I NOT RECOGNIZED THE PROBLEM AND STOPPED THERE COULD HAVE BEEN A MAJOR FIRE IN THE MOTORHOME IN WHICH MY WIFE AND I WERE RIDING. THEIR FAILURE TO EVEN ACKNOWLEDGE THE PROBLEM, EVEN THOUGH THERE IS A CURRENT NHTSA INVESTIGATION, SEEMS ALMOST CRIMINAL. IS SOMEONE GOING TO HAVE TO DIE BEFORE THEY ARE FORCED TO PAY FOR THEIR MISTAKES. EARLIER IN THE LIFE OF THIS RV THE REAR BRAKES LOCKED UP AND THE PADS DID INDEED CATCH ON FIRE BUT I WAS ABLE TO STOP AND EXTINGUISH THEM BEFORE THE VEHICLE WAS BURNED. I WOULD LIKE FOR WORKHORSE TO ACKNOWLEDGE THEIR PROBLEM AND REPAY ME THE $1,177.37 THAT I HAD TO PAY TO FIX THEIR PROBLEM. *TR

BRAKES LOCKED UP ON MY 2004 WORKHORSE W22 CHASSIS. I HAD TO REPLACE ALL 4 CALIPER, BRAKE PADS AND ALL 4 ABS WHEEL SENSORS. *TR

TL*THE CONTACT OWNS A 2002 WORKHORSE W22 TRAILER. WHEN THE CONTACT EXITED THE VEHICLE, HE SMELLED THE BRAKES AND WHEEL BEARINGS BURNING. THE CONTACT REMOVED THE WHEEL AND NOTICED OIL FROM THE WHEEL BEARING COVERING THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. IN OCTOBER OF 2007, THE CONTACT SMELLED AN ODOR COMING FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 16,000. UPDATED 04/22/08. *LJ THE CONSUMER WAS TOLD THE REAR BRAKES WOULD NOT BE REPLACED WITH UPGRADED BRAKES. THE CONSUMER STATED THE PROBLEM STILL EXISTS WITH THE BRAKES. THE CHECK ENGINE LIGHT ILLUMINATED. THE CRUISE CONTROL DID NOT COME. UPDATED

TL*- THE CONTACT OWNS A 2002 WORK HORSEMAN CHASSIS W22. ON SEVERAL OCCASIONS THE CHASSIS BRAKES OVERHEATED. WHEN THE BRAKES OVERHEATED HE WOULD PULL OVER UNTIL THEY COOLED DOWN. ON APRIL 10, 2006 THE CONTACT EXPERIENCE A TOTAL FAILURE OF THE BRAKES, HE WAS TRYING TO SLOW DOWN, AND THE BREAK PEDAL WHEN DOWN TO THE FLOOR. IT WAS FOUND THAT THE RIGHT FRONT CALIPER OVERHEATED. THE DEALER REPLACED THE TUBE, CALIPER, ABS SENSOR,. BREAK PADS, FLUIDS AND GUIDE PINS. THE SECOND MAJOR FAILURE OCCURRED MARCH 19, 2008 THE ABS LIGHT TURNED ON AND BRAKING POWER WAS LOST. AT WHICH TIME THE LEFT FRONT SIDE CALIPER WAS FOUND TO HAVE OVERHEATED. THE DEALER REPLACED THE CALIPER, FLUIDS, ABS SENSOR, AND BREAK HOSE, THIS REPAIR WAS COVER BY THE WARRANTY. THE CURRENT MILEAGE WAS 30,000, AND THE FAILURE MILEAGE WAS 20,000.

TL*THE CONTACT OWNS A 2003 WORKHORSE W22. THE CONTACT STATED THAT WHEN HE APPLIED THE BRAKES, THEY WOULD DRAG AFTER BEING RELEASED. THE FAILURE OCCURRED WHILE DRIVING 15 MPH. HE ALSO STATED THAT THE BRAKES WOULD SQUEAK AND GRIND AND BECAME WORN DUE TO RELEASING IMPROPERLY. WORKHORSE CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V084000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THEY WOULD NOT REPAIR THE VEHICLE. THE PURCHASE DATE, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 30,000 AND FAILURE MILEAGE WAS 3,000.

TL*THE CONTACT OWNS A 2003 WORKHORSE CHASSIS. THE CONTACT STATED THAT BOTH FRONT AND REAR PASSENGER SIDE BRAKE COMPONENTS FAILED. THE BRAKE ASSEMBLIES EXHIBIT ELEVATED TEMPERATURES THAT COULD LEAD TO CATASTROPHIC DETERIORATION OF THE WHEEL END COMPONENTS SUCH AS BEARINGS, RACES, SPINDLES, KNUCKLES, SEALS, HUBS, ROTORS, PATCH BOLTS, CALIPERS, BRAKE PADS, AND ABS SENSORS. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 10,400.

RAPID (EXCESSIVE) BRAKE PAD WEAR BY 32,000 MILES AND MOSTLY INTERSTATE DRIVING. EVIDENCE OF DRAGGING CALIPER AS SEEN BY THE UNEVEN OUTER PAD WEAR ON ALL FOUR WHEELS. OVERHEATING AND SURFACE CRACKING ON ROTORS. TOO FREQUENT ABS SENSOR REPLACEMENT. INSPECTION AT AUTHORIZED WORKHORSE SERVICE CENTER DISCOVERED ROTORS SEVERELY CRACKED THROUGH. GIVEN TYPE OF DRIVING AND LEVEL OF MOTOR HOME OWNER EXPERIENCE, BRAKE PARTS SHOULD BE EXPECTED TO WEAR EVENLY AND LAST CONSIDERABLY LONGER THEN MILEAGE POSTED ABOVE. GIVEN NUMBER OF INTERNET BASED SIMILAR COMPLAINTS, I BELIEVE ROOT CAUSE OF MALFUNCTION OF BRAKE SYSTEM WAS NOT IDENTIFIED AND ADDRESSED. CALIPERS SHOULD HAVE BEEN REPLACED AND WEREN'T. LOW MILEAGE OR LACK OF USAGE CANNOT BE ARGUED IN THIS CASE , AS WORKHORSE CONTENDS IS A MAJOR FACTOR. *TR

TL*THE CONTACT OWNS A 2004 WORKHORSE CHASSIS. WHILE DRIVING 55 MPH, THE CONTACT SMELLED AN ODOR. HE STOPPED AND INSPECTED THE VEHICLE, BUT FOUND NO FAILURE. AS HE CONTINUED DRIVING, THE ODOR INTENSIFIED. THE CHASSIS WAS TOWED TO THE DEALER AND THEY STATED THAT THE DRIVER'S SIDE BRAKE LOCKED AND CAUSED IT TO STICK TO THE ROTOR. THE FAILURE THEN CAUSED THE ROTOR TO OVERHEAT. THE DEALER REPLACED THE ROTOR, BRAKES, CALIPER, AND DISC PAD SEAL HOSE. THE MANUFACTURER STATED THAT NO RECALLS WERE AVAILABLE. THE CURRENT MILEAGE IS 13,880 AND FAILURE MILEAGE WAS 13,761 UPDATED 04-08-08 *BF THE FRONT CALIPER SEIZED WHICH CREATED EXCESSIVE FRICTION ON THE ROTOR WHICH RESULTED IN THE ROTOR BECOMING WARPED. UPDATED

REAR BRAKES OVERHEATING. NO COMPLETE FAILURE. ONLY CAUSED LOSS OF RV VACATION AND MAJOR INCONVENIENCE. PULLED OFF TO SIDE OF ROAD TO ALLOW COOL DOWN. DELIVERED TO MECHANIC FOR FLUID CHANGE AND CHECKING AND LUBRICATING OF CALIPERS. THIS SAME THING HAPPENED 10 MONTHS LATER. *TR

VEHICLE HAD BRAKE FAILURE 3 TIMES IN 36K MILES. ADDITIONALLY, AXLE SEALS HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE HEAT FROM BRAKES. BRAKES AND SEALS HAVE ALL BEEN REPLACED 3 TIMES. SPOKE TO WORKHORSE NUMEROUS TIMES, WAS TOLD THERE IS NO MAINTENANCE TO DO ON BRAKES, JUST HAVE THEM INSPECTED TWICE A YEAR, AND HAVE THEM REPLACED IF STICKING, EVEN IF IT IS EVERY 10K MILES @ $2,000 PER REPAIR. *TR