2003 YAMAHA ROAD STAR Complaints

THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THE PARTS TO PERFORM THE RECALL WERE ON NATIONAL BACK ORDER. NO DATE WAS PROVIDED BY THE MANUFACTURER AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. RECALL# 03V309000 SUBJECT: REAR WHEEL LOCK UP. *NM *SC

FILING COMPLAINT BECAUSE YAMAHA IS UNABLE TO RESOLVE RECALL ISSUE IN A TIMELY MANNER. I RECEIVED A RECALL NOTICE IN JAN. 2004 NOT TO RIDE MOTORCYCLE DUE TO A POSSIBLE TRANSMISSION FAILURE. I CALLED MY DEALER AND HE SAID HE WOULD ORDER THE PARTS AND NOW HE IS TELLING ME THAT THERE IS NO RELEASE DATE ON THE PARTS TO FIX MY BIKE. I CANNOT USE MY MOTORCYCLE BUT I AM STILL OBLIGATED TO PAY FOR SOMETHING THAT I CANNOT USE. I FEEL THAT THIS HAS NOT BEEN HANDLED IN A TIMELY MANNER. I JUST WANT MY BIKE FIXED. I HAVE HEARD ABOUT SOME PEOPLE WHO HAVE HAD THE WORK COMPLETED AND MY DEALER HASN'T EVEN GOTTEN THE FIRST REPAIR KIT. *AK

YAMAHA MOTOR CORPORATION HAS ISSUED A RECALL AND AFTER OVER A MONTH OF WAITING STILL NO PARTS TO FIX THE MOTORCYCLE. (ROAD STAR 3003) LOCAL DEALER IN FORT WALTON BEACH HAS LIED TO ME FOR OVER A MONTH. SAID I WAS FIRST ON THE LIST TO BE REPAIRED THEN SATURDAY I FIND OUT THAT I AM ACTUALLY 30TH ON THE LIST AFTER HE DOES THE BIKES HE SOLD FIRST.*AK

CONSUMER RECEIVED NHTSA RECALL 03V309000/REAR CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS NEEDED TO REPAIR MOTORCYCLE WERE UNAVAILABLE. ALSO, THERE WAS NO PROJECTED DATE WHEN PARTS WILL BE AVAILABLE.*AK

CONSUMER RECEIVED A RECALL FOR TRANSMISSION FAILURE. HOWEVER, NO PARTS WERE AVAILABLE. BERTS MEGA MALL, 1151 NORTH AZUSA AVENUE, COVINA, CA 91722. 626 974 6600. SERVICE MANAGER MARK. *AK

RECALL ON MY 2003 YAMAHA ROAD STAR SE. RECEIVED RECALL LETTER FROM YAMAHA IN JANUARY, DEALER HAS NO PARTS TO REPAIR WITH NO DATES AS TO WHEN TO EXPECT THEM. WROTE AND CALLED YAMAHA HEAD QUARTERS IN CALIFORNIA, THEY WOULD NOT PROVIDE LOANER, BUY BACK THE BIKE, OR EXTEND WARRANTY. MY BIKE HAS 4700 MILES ON IT AND THEY WANT TO TEAR DOWN THE ENGINE AND TRANSMISSION TO REPAIR IT, ONCE THE PARTS ARE AVAILABLE. THIS WOULD MAKE THE BIKE A REBUILD, I PAID FOR A NEW BIKE, NOT A REBUILD. I AM ALSO MAKING MONTHLY PAYMENTS ON A BIKE YAMAHA SAYS NOT TO RIDE UNTIL REPAIRS OR DONE. I THEN TRIED TO TRADE IN MY FEW MONTH OLD BIKE FOR NEW 2004 ROAD STAR THROUGH SEVERAL DEALERS IN OKC, IT WAS A JOKE! THEY WANTED ME TO PAY 4 - 6 THOUSAND DOLLAR DIFFERENCE. THE BIKES ARE LESS THAN $300 DIFFERENCE IN PRICE FROM 2003 AND 2004. NOTE: THIS TRANSMISSION PROBLEM LOCKS UP THE BAKE WHEEL, WHICH IS VERY SERIOUS! I THINK THERE HAS ALREADY BEEN FATALITIES!*AK

RE: NHTSA CAMPAIGN ID# 03V309000. I OWN A 2003 YAMAHA ROAD STAR WARRIOR EFFECTED BY THIS RECALL. I CONTACTED 2 DEALERSHIPS AND HAVE BEEN INFORMED BY BOTH THAT YAMAHA IS NOT HANDLING WELL. THEY OFFER NO DATE TO REPAIR MY VEHICLE STATING THAT THE MANUFACTURER IS NOT PROVIDING PARTS. ONE SAID THAT AT THE CURRENT RATE OF PARTS RECEIPT IT WOULD BE 6 MONTHS OR MORE BEFORE RESOLUTION. (LEBARD & UNDERWOOD - LAHABRA, CA AND HAHM MOTORSPORTS - ANAHEIM, CA WERE THE DEALERS). I NEXT CONTACTED THE MANUFACTURER DIRECTLY (AS PER THEIR WEBSITE AT 1-800-962-7926) AND WAS INFORMED THEY COULD NOT OFFER ANY DIRECTION OTHER THAN I SHOULD NOT RIDE THE MOTORCYCLE. THEY ADVISED THAT THERE IS NO KNOWN RESOLUTION DATE AND THAT THEY HAD ONLY BEEN NOTIFIED ON JANUARY 9, 2004 OF THE ISSUE DESPITE THE FACT THAT YOUR BULLETIN IS REFERENCED AS AUGUST 22, 2003. AT THIS POINT THE MANUFACTURER'S REPRESENTATIVE BECAME RUDE AND STATED THAT IT WAS NOT HER PROBLEM AND THAT THEY ARE AT THE MERCY OF THE MANUFACTURER WHO IS LOCATED IN JAPAN. CONFUSING AS I CONTACTED YAMAHA MOTORS-USA AND CONCERNING AS EVEN IF ONLY KNOWN ON 1/9, THEY STILL HAD NO PLAN OF ACTION. IT SHOULD ALSO BE NOTED THAT YOUR BULLETIN ADVISES TWO METHODS TO CONTACT YAMAHA UNDER REMEDY. THE PHONE NUMBER ON YOUR NOTICE IN THE CASE OF YAMAHA NOT HANDLING IN A REASONABLE TIME, DOES NOT ANSWER THE QUESTIONS AS NO OPTION IS PROVIDED. ADDITIONALLY THE WEBSITE YAMAHA-MOTOR.COM HAS NO INFORMATION ON THE RECALL AND THEY NO LONGER ACCEPT EMAILS. THIS REPRESENTS AN UN-WILLINGNESS TO REPAIR THE VEHICLES AND A FAILURE TO COMPLY AS DIRECTED BY YOUR AGENCY. THEY ARE PLACING OWNERS IN A SITUATION OF EITHER ACCEPTING POTENTIAL SERIOUS ACCIDENT RISKS BY CONTINUING TO OPERATE THEIR VEHICLES OR TO BE WITHOUT A VEHICLE FOR AN UNDETERMINED PERIOD AND INCUR ASSOCIATED COSTS TO OBTAIN ALTERNATIVE TRANSPORTATION. I AM REQUESTING YOUR ASSISTANCE IN A RESOLUTION.*AK

RECEIVED RECALL FROM YAMAHA ON CIRCLIP THAT DIDN'T MEET QUALITY CONTROL STANDARDS. CONTACTED DEALER FOR APPOINTMENT, CONSUMER WAS TOLD THAT PARTS AREN'T AVAILABLE AND WILL BE PLACED ON WAITING LIST AS SOON AS PARTS WERE RECEIVED. *LA PARTS WEREN'T AVAILABLE UNTIL LATE FEBRUARY. CONSUMER CALLED CUSTOMER RELATIONS DEPARTMENT OF YAMAHA MOTOR CORPORATION AND WAS TOLD THAT THE FACTS GIVEN BY DEALER WAS CORRECT. *LA

THE CONSUMER RECEIVED RECALL NOTICE FROM YAMAHA ON TRANSMISSION COMPONENTS INCORRECTLY MACHINED. THE CONSUMER CONTACTED THE LOCAL DEALERSHIP AND SAID THAT CUSTOMER HAS TO TRANSPORT MOTORCYCLE FOR REPAIR. *LA *SC THE CONSUMER TRADED IN THE VEHICLE. *JB

CONSUMER RECEIVED NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS NEEDED TO REPAIR VEHICLE WERE UNAVAILABLE. ALSO, THERE WAS NO PROJECTED DATE AS TO WHEN THEY MAY BECOME AVAILABLE. *AK