2002 YAMAHA ROAD STAR Complaints

RECALL AND INACTION OF YAMAHA MOTOR CO. TO REPAIR AND ADEQUATELY WARRANTY SAFETY OF EQUIPMENT AND RIDER OF SAID EQUIPMENT. *JB

ON JANUARY 9 2004 I RECEIVED A RECALL LETTER FROM YAMAHA MOTOR CORPORATION, NOTIFYING ME OF A RECALL ON MY 2002 ROADSTAR SILVERADO VIN#[XXX] BECAUSE OF TRANSMISSION FAILURE I WAS INSTRUCTED BY YAMAHA MOTOR CORP. NOT TO RIDE THE MOTORCYCLE IT IS UNSAFE AND DANGEROUS. THEY SAID TO TAKE IT TO MY LOCAL DEALER AND THE NECESSARY REPAIRS WOULD BE MADE TO MAKE IT SAFE IN A TIMELY MANNER. I TOOK IT TO THE DEALER AND IT IS FEB 21 2004 AND MY BIKE STILL IS NOT FIXED THE DEALER HAS NOT FIXED ANY BIKES OF YET YAMAHA MOTOR CORP. HAS FAILED TO PROVIDE PARTS AS PROMISED TO SOLVE THE PROBLEM IN A TIMELY MATTER. I AM STILL MAKING A PAYMENT OF $295.00 A MONTH PLUS INSURANCE AND TAGS ON A VEHICLE THE MANUFACTURER HAS DEEMED UNSAFE TO RIDE. THE DEALER SAYS HE CANT EVEN GIVE ME AN ESTIMATE WHEN THE WORK CAN BE DONE BECAUSE YAMAHA MOTOR CORP IS NOT RELEASING ANY PARTS FOR THE REPAIRS. THIS IS TOTALLY UNACCEPTABLE FROM A CONSUMERS POINT OF VIEW. AND NEED TO BE HANDLED PROMPTLY. *JB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

YAMAHA MOTOR CORPORATION DOES NOT HAVE THE REQUIRED PARTS AVAILABLE TO COMPLETE THE RECALL REPAIRS. I WAS TOLD PARTS ARE NOT EVEN BEING RELEASED BY THE CORPORATION UNTIL MARACH 2004 AND THAT THE MIDWEST STATES WOULD NOT BE A PRIORITY DUE TO COLD WEATHER. I RIDE ALL YEAR LONG, AVERAGING 18,000 MILES EACH YEAR ON MY 2002 ROAD STAR WARRIOR AND MY KZ1000P POLICE MOTORCYCLE (MY ASSIGNED DUTY VEHICLE) AND I CAN'T UNDERSTAND WHY YAMAHA CORPORATION IS BEING ALLOWED TO TREAT IT'S CUSTOMERS SO BADLY. I CALLED YAMAHA CUSTOMER SERVICE AND WAS TOLD THERE WOULD BE NO WARRANTY COVERAGE ON THE LABOR DONE TO FIX THE TRANSMISSION RECALL. THEY SAID THE DEALER WOULD HAVE TO STAND BEHIND THE LABOR. MY DEALER CAN'T EVEN GET THE PARTS FROM YAMAHA TO FIX THE TRANSMISSION. SO NOW I HAVE A MOTORCYCLE I HAVE TO MAKE A MONTHLY PAYMENT ON, BUT CAN NOT RIDE BECAUSE IT COULD POTENTIALLY KILL ME. I DO NOT UNDERSTAND WHY YAMAHA CAN BE ALLOWED TO CONDUCT BUSINESS IN THIS MANNER. *JB

MOTORCYCLE IS SUBJECT OF A SAFETY RECALL. MANUFACTURING DEFECT - TRANSMISSION COULD LOCK UP CAUSING FATAL ACCIDENT. I WAS ADVISED BY MANUFACTURER AND DEALER NOT TO RIDE BIKE UNTIL REPAIRS ARE MADE. *JB

I OWN A 2002 YAMAHA ROAD STAR WARRIOR THAT IS BEING RECALLED FOR TRANSMISSION PROBLEMS. YAMAHA HAS AGREED TO REPAIR THE BIKE BUT WILL ONLY OFFER A 90 DAY WARRANTY ON THE PARTS, NOTHING ON LABOR. THE REPAIRS ARE NOT AVAILABLE AND WILL NOT ACCORDING TO MY DEALER BE AVAILABLE UNTIL APRIL. MY BIKE WILL BE DOWN FOR AT LEAST 3 MONTHS. THE RECALL LETTER SAID THAT RIDING THE BIKE BEFORE THE REPAIRS ARE MADE COULD LEAD TO SERIOUS INJURY OR DEATH.*AK

RECALL ON THE YAMAHA ROAD STAR WARRIOR. YAMAHA HAS NOT RESPONDED TO THEIR OWN RECALL OF THE TRANSMISSION ON MY MOTORCYCLE. THE RECALL WAS ISSUED IN AUGUST 2003 AND PARTS ARE STILL NOT AVAILABLE. 6 MONTHS. I HAVE BEEN NOTIFIED BY YAMAHA OF THE RECALL AND HAVE BEEN TOLD NOT TO OPERATE THE MOTORCYCLE. 6 MONTHS. THIS IS UNACCEPTABLE. I REALIZE THE VEHICLE IS FOR PLEASURE AND IS NOT MY PRIMARY TRANSPORTATION. 6 MONTHS. THE RECALL LETTER WAS DATED JANUARY 9, 2004. THE RECALL WAS ISSUED AUGUST 2003. WHY DID YAMAHA WAIT 5 MONTHS TO SEND A LETTER. IT'S BEEN 6 MONTHS AND THEY STILL DON'T HAVE THE REPLACEMENT PARTS TO THE DEALERS FOR THE REPAIR WORK. *AK

YAMAHA HAS RECALLED MY MOTORCYCLE ACCORDING TO THE COMPANY DESCRIPTION OF RECALLED BIKES (ROAD STAR 2002, WHICH WAS CONFIRMED BY MY DEALER). WHEN I ASKED MY DEALER TO ORDER THE PARTS THEY REFUSED SAYING THAT YAMAHA DEMANDS A LETTER ACCOMPANY THE REQUEST FOR PARTS. I EXPLAINED THAT I HAVE NOT RECEIVED THE LETTER FROM YAMAHA AND I AM UNABLE TO REACH CUSTOMER SERVICE AS IT IS KEEPING ME ON HOLD FOR UP TO 25". THEY WILL NOT SCHEDULE THE REPAIR OR ORDER PARTS UNTIL I GET A LETTER. THERE ARE 27 BIKES ALREADY SCHEDULED FOR REPAIRS, AND THE LIST GROWS LONGER. AS THE BIKES CAN'T BE RIDDEN UNTIL REPAIRED, IT WILL TAKE MONTHS FOR MY DEALER TO GET TO MY BIKE, TOTALLY UNACCEPTABLE. I ALSO HEARD THAT YAMAHA IS NOT WARRANTING THE LABOR FOR RIPPING DOWN THE ENGINE ONLY THE PART THEY ARE REPLACING, IF TRUE THIS IS ABSURD. HAVING THEM RIP DOWN THE ENGINE FOR SOMETHING THAT WAS THEIR FAULT, AND NOT STAND BEHIND THE ENGINE REPAIR IS RIDICULOUS.*AK

THE MANOR IN WHICH YAMAHA IS ADDRESSING THE ROADSTAR WARRIOR RECALL IS UNFAIR TO THE CUSTOMER. YAMAHA MOTORS IS NOT PROVIDING THE REPAIR IN A TIMELY MANOR, NOR WILL THEY WARRANTY THE LABOR FOR THE REPAIR. THIS LABOR IS NOT ELECTIVE, THE TECHNICIANS THAT YOU ARE PROVIDING ARE NOT QUALIFIED TO PERFORM THE REPAIR. THE REQUEST FROM YAMAHA THAT THE VEHICLE IS TO BE TAKEN OUT OF SERVICE UNTIL THE REPAIR IS MADE IS NOT REASONABLE WHEN THEY ARE NOT YET PROVIDING THE REPAIR PARTS. MY PURCHASE WAS MADE IN GOOD FAITH WITH A COMPANY THAT I HAD PREVIOUSLY RESPECTED. THIS RESPECT HAS BEEN SADLY FORGONE WITH THIS ISSUE. I AM, I MUST SAY SORRY THAT I HAVE ELECTED TO PURCHASE THIS PRODUCT FROM YOUR COMPANY AND WILL NOT MAKE THE SAME MISTAKE TWICE.*AK

YAMAHA ROADSTAR WARRIOR TRANSMISSION FAILURE OF YAMAHA TO PROVIDE TIMELY REPAIRS TO A NOW UNUSABLE VEHICLE. FAILURE OF YAMAHA TO PROVIDE SUFICCIENT WARRANTY FOR SUCH AN INVASIVE REPAIR.*AK

THE OWNER RECEIVED A RECALL NOTICE (NHTSA RECALL# 03V 309 000/REAR WHEEL LOCKUP ) FROM THE MANUFACTURER ON FEBRUARY 17, 2004. HE LATER CONTACTED THE DEALER AND MADE NUMEROUS CALLS TO YAMAHA MFR. BUT COULD NOT GET ANY STRAIGHT ANSWERS AS TO WHEN THE PARTS WOULD BE AVAILABLE FOR REPAIR. *NM