2003 YAMAHA ROAD STAR Complaints

CONSUMER WAS WAITING FOR RECALL 03V309000 REPAIR PARTS FOR 8 MONTHS. THE RECALL LETTER STATED MOTORCYCLE WAS NOT TO BE DRIVEN UNTIL REPAIRED. DEALERSHIP HAD NOT RESOLVED THE PROBLEM. *AK

ON JANUARY 22, 2004 CONSUMER RECEIVED A RECALL NOTICE REGARDING TRANSMISSION. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK *MR

4TH PINION GEAR EXCHANGE KIT.*MR THE CONSUMER RECEIVED RECALL NOTICE 03V-309000. THE CONSUMER WAS UNABLE TO RIDE THE VEHICLE FOR 90 DAYS BECAUSE THE PART WAS NOT AVAILABLE. *NM

ON JANUARY 5, 2004 CONSUMER RECEIVED A RECALL (990021) LETTER REGARDING THE TRANSMISSION. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. THE DEALER DIDN'T KNOW WHEN THE PARTS WILL BE AVAILABLE. *AK AS OF APRIL 23, 2004 THE PARTS WERE STILL NOT AVAILABLE. THE CONSUMER FEELS THIS TIME FRAME IS UNACCEPTABLE AND UNREASONABLE. *NM

CONSUMER RECEIVED NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE IN JANUARY 2004. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT PARTS NEEDED TO REPAIR THE MOTORCYCLE WERE NOT YET AVAILABLE. PARTS WERE COMING IN ,BUT AT A VERY SLOW PACE. *AK

THE CONSUMER CONTACTED THE DEALER ON 1/21/2004 IN REFERENCE TO NHTSA RECALL# 03V309000 SUBJECT:REAR WHEEL LOCK UP. THE DEALER INFORMED THE CONSUMER THAT THE PARTS WERE NOT AVAILABLE. THE CONSUMER WAS PUT ON A WAITING LIST AND HAS NOT RECEIVED THE FREE REMEDY YET. *NM *LA

I HAVE A 2003 YAMAHA ROAD STAR LIMITED SILVER EDITION MOTORCYCLE, WHICH I PURCHASED FROM MALCOLM SMITH MOTORSPORTS, RIVERSIDE. IN JANUARY 2004, WITH 2,500 MILES ON THE MOTORCYCLE, I HAD A VERY DANGEROUS MALFUNCTION WITH THE REAR BRAKE, CAUSING THE REAR BRAKE TO BE APPLIED WITHOUT APPLYING FORCE TO THE PEDAL. DURING THAT SAME WEEK, I RECEIVED A NOTICE BY MAIL OF A RECALL ON THE MOTORCYCLE INVOLVING THE TRANSMITION (UNRELATED TO THE BRAKE). UPON CALLING THE DEALER, I WAS TOLD THE BRAKE WOULD NOT BE LOOKED AT UNTIL THE RECALL WORK WAS ALSO PERFORMED. I WAS NOT GIVEN A DATE. AFTER THE MOTORCYCLE HAD BEEN SITTING FOR FOUR MONTHS, I TOLD THE DEALERSHIP I WAS TIRED OF HAVING A $15,000 GARAGE ORNAMENT, AND ASKED THEM TO FIX THE BRAKE DEFECT. I WAS TOLD TO BRING IT IN THE FOLLOWING WEEK. I DID NOT MAKE IT TO THE DEALERSHIP, AS THE BRAKE MALFUNCTIONED AGAIN, AND BURNED BEYOND REPAIR. THE DEALER REFUSED TO PICK UP THE MOTORCYCLE FROM THE SIDE OF THE ROAD, TOLD ME TO GET IT HOME, AND THEY WOULD NOT LOOK AT IT NOW UNTIL THE RECALL PARTS ARRIVED. I CALLED YAMAHA AND ATTEMPTED TO RESOLVE THE ISSUES WITH NO SATISFACTION. ON 05-07-04, I WAS NOTIFIED BY THE DEALER THAT THEY WOULD LOOK AT THE MOTORCYCLE, AND PERFORM THE RECALL WORK ON 6-9-04. THIS IS AN UNACCEPTABLE FIVE MONTHS FROM THE DATE OF THE RECALL NOTICE. I AM ASKING YAMAHA TO IMMEDIATELY REPLACE THE REAR BRAKE SYSTEM, PERFORM ALL RECALL WORK, AND OFFER ME THE YAMAHA EXTENDED SERVICE (Y.E.S.) PROGRAM AT NO COST TO ME, WITH A BEGINNING DATE RETRO TO THE DATE OF PURCHASE.*AK

RECALL REPAIRS COULD NOT BE PERFORMED BECAUSE PARTS WERE NOT AVAILABLE. *MR *LA

2003 ROAD STAR WARRIOR IS STILL IN REPAIR SHOP FOR RECALL NOTICE REPAIRS. *MR RECALL IS ON MOTORCYCLE'S TRANSMISSION. *LA

ON JANUARY 12, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING TRANSMISSION. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. FLOOR MANGER WAS CONTACTED, AND HE INDICATED THAT THE CONSUMER SHOULD WAIT UNTIL THE COMPONENT PART ON RECALL WILL BE AVAILABLE.*AK