2002 YAMAHA ROAD STAR WARRIOR Complaints

THE OWNER RECEIVED A RECALL NOTICE (NHTSA RECALL# 03V 309 000/REAR WHEEL LOCKUP ) FROM THE MANUFACTURER ON FEBRUARY 17, 2004. HE LATER CONTACTED THE DEALER AND MADE NUMEROUS CALLS TO YAMAHA MFR. BUT COULD NOT GET ANY STRAIGHT ANSWERS AS TO WHEN THE PARTS WOULD BE AVAILABLE FOR REPAIR. *NM

I HAVE A 2002 YAMAHA ROAS STAR WARRIOR THAT HAS BEEN WAITING ON THE TRANSMISSION RECALL PARTS. THE DEALER HAS BEEN GIVEN NO DATE TO GET THE PARTS. YAMAHA CUSTOMER RELATIONS SAYS THE THE PARTS MY BE IN THE US THIS MONTH AND TO THE DEALER MID TO LATE MARCH. MY DEALER HAS 30+ BIKES TO DO AND EACH TAKE A DAY OR MORE. YAMAHA HAS SENT A RECALL SAYING NOT TO RIDE THE BIKE AND WHEN I ASK CUSTOMER RELATIONS THAY SAY PARK IT FOR A FEW MONTHS. YAMAHA IS GIVING A 90 DAY WARRANTY FOR PARTS ONLY. YAMAHA DOES NOT WANT ME TO RIDE BUT THEY ARE IN NO HURRY TO FIX THE PROBLEM. I HAVE BEEN ON THE WAITING LIST FOR OVER A MONTH NOW.

YAMAHA HAS NOT NOTIFIED ME ABOUT A DANGEROUS TRANSMISSION PROBLEM. I HAVE BEEN TO MY DEALER 4 TIMES IN LAST MONTH FOR PARTS, AND THEY ALSO MADE NO MENTION OF IT. I WOULD NOT KNOW ABOUT THE TRANSMISSION IF NOT FOR A FRIEND AT BIKE NIGHT. I SINCE HAVE PARKED THE BIKE, BUT YAMAHA HAS NO IDEA WHEN THE PARTS ARE COMING, AND WILLL ONLY PROVIDE A 90 DAY WARRANTY ON THE ONE PART THEY ARE REPLACING, BUT NOT THE ENTIRE ENGINE AND TRANSMISSION WHICH WILL BE TAKEN COMPLETLY APART TO FIX THE TRANSMISSION.

NHTSA CAMPAIGN ID#:03V309000, CONTACTED YAMAHA AND THEY ARE NOT GIVING ANY INFORMATION ON WHEN PARTS WILL BE AVAILABLE. MEANWHILE THEY HAVE INSTRUCTED ME NOT TO OPERATE THE VEHICLE IN QUESTION. THIS IS NOT ACCEPTABLE FOR THEM TO DOWN MY VEHICLE WITH NOT INFORMATION ON WHEN REPAIRABLE PARTS WILL BE AVAILABLE. LASTLY YAMAHA WILL NOT WARRANTY THE WORK PERFORMED BY THEIR SERVICE CENTERS. THEREFORE WE HAVE NO RECOURSE IF THE SERVICE CENTER PERFORMS SUB STANDARD WORK AND THE VEHICLE FAILS SHORTLY AFTER THE REPAIR. IN THE MEANTIME I HAVE TO CANCEL ALL PRE-ARRANGED PLANS THAT INCLUDED USE OF MY VEHICLE AT MY OWN COST. ALSO THE COST OF OWNERSHIP OF SAID VEHICLE CONTINUES WHILE IT IS NOT OPERABLE AGAIN WITHOUT ANY DATE AS TO WHEN IT WILL BE OPERABLE AGAIN.

2002 YAMAHA ROADSTAR WARRIOR TRANSMISSION RECALL (2,995 MI.). MY COMPLAINTS: COMPLAINT 1: THE PARTS TO AFFECT THE REPAIRS ARE NOT AVAILABLE TO THE DEALERS. NO FIRM TIMEFRAME HAS BEEN GIVEN TO THE DEALERS, BUT EXPECTATIONS ARE THAT PARTS WILL BEGIN TO ARRIVE BY MARCH, 2004. DEALERS EXPECT FROM 1 TO 3 DAYS OF WORK FOR EACH MOTORCYCLE TO BE REPAIRED. THE WAITING LIST IS GOING TO BE LARGE AND THE WAIT FOR REPAIRS CONSIDERABLE. I CANNOT USE MY MOTORCYCLE UNTIL THE REPAIR IS MADE. I HAVE LOST THE ENJOYMENT OF THIS PRODUCT, I AM PAYING FOR A PRODUCT THAT I CANNOT USE, AND I AM FORCED TO INSURE A PRODUCT THAT I CANNOT USE. COMPLAINT 2: THE REPAIRS ARE BEING DONE BY MECHANICS OF VARYING DEGREES OF SKILL AND EXPERIENCE AT LOCAL DEALERSHIPS, HENCE -THERE IS NO GUARANTEE OF A QUALITY JOB (NO QUALITY ASSURANCE CHECK), -THERE IS NO WARRANTY ON LABOR, -THE ENGINE IS "REBUILT" VERSUS "FACTORY BUILT." THUS, IF MY MOTORCYCLE IS RETURNED TO ME AFTER THE REPAIR AND THE ENGINE MALFUNCTIONS, I WILL BE FORCED TO PAY FOR ALL THE REPAIRS. 3. MY MOTORCYCLE HAS ALREADY SUFFERED LOSS IN VALUE AS A RESULT OF THIS RECALL. I UNDERSTAND I CANNOT SELL THIS MOTORCYCLE UNTIL THE REPAIRS ARE MADE. MY MOTORCYCLE WILL, IN ALL LIKELIHOOD, SUFFER FURTHER DEVALUE AND DEPRECIATION FAR GREATER THAN ITS USE AND AGE WOULD OTHERWISE DICTATE, SIMPLY BECAUSE IT WILL HAVE A REBUILT MOTOR. YAMAHA HAS NOT OFFERED ANY OFFSETTING COMPENSATIONS FOR MY LOSS OF USE, FOR THE POTENTIAL FOR SUFFERING WITH AN INFERIOR ENGINE (AFTER REBUILD), FOR THE DEVALUATION OF MY MOTORCYCLE, OR FOR THE PURE AGGRAVATION ASSOCIATED WITH THIS RECALL. 1. I WANT YAMAHA TO OFFER A SIGNIFICANT MILEAGE WARRANTY, NOT TIED TO A DATE, ON THIS MOTORCYCLE AFTER THE REPAIR. 2. I WANT TO RECEIVE COMPENSATION FROM YAMAHA COMMENSURATE WITH MY LOSS OF USE, MY MOTORCYCLE'S DEVALUATION, AND THE INCONVENIENCE OF HAVING THE REPAIRS DONE IN THE MANNER AND TIMEFRAME THEY HAVE PRESCRIBED.

CONSUMER RECEIVED NHTSA RECALL LETTER 03V309000 ON DECEMBER 2003 REGARDING TRANSMISSION FAILURE. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. DEALER WAS CONTACTED, AND INDICATED THAT CONSUMER SHOULD WAIT AN ADDITIONAL TWO MONTHS. ALSO, CONSUMER SHOULD NOT TO USE THE MOTORCYCLE. *AK

IN REGARD TO NHTSA CAMPAIGN NUMBER 03V309000 DATED AUGUST 22, 2003. I HAVE BEEN CONTACTED BY YAMAHA MOTOR COMPANY AND INFORMED THAT MY 2002 ROADSTAR WARRIOR, XV1700P, IS AFFECTED BY THIS SAFETY ISSUE AND MUST HAVE THE RECALL WORK PERFORMED. HOWEVER AS OF THIS TIME NO PARTS ARE AVAILABLE TO REPLACE THE POTENTIALLY HAZARDOUS PARTS. LOCAL DEALERS, MYSELF, AND OTHER OWNERS ARE UNABLE TO GET ANY INFORMATION FROM YAMAHA AS TO WHEN THESE UNITS WILL BE REPAIRED. THE NOTIFICATION LETTER REQUESTS THAT WE NOT USE THE VEHICLE UNTIL THE REPAIR IS MADE BUT THE BEST INFORMATION THE DEALERS CAN OBTAIN INDICATES IT WILL BE APRIL OR MAY BEFORE YAMAHA HAS THE PARTS NECESSARY FOR THE REPAIR. SINCE THIS FAILURE COULD RESULT IN DEATH WE ARE LEFT WITHOUT TRANSPORTATION UNTIL THE REPAIRS ARE COMPLETED, WHENEVER THAT MAY BE.

CONSUMER RECEIVED NHTSA 03V309000 RECALL LETTER CONCERNING MOTORCYCLE TRANSMISSION FAILURE. DEALERSHIP DID NOT HAVE THE PARTS TO CONDUCT RECALL REPAIRS. *AK

RECALL 03V309000 REPAIRS CONCERNING TRANSMISSION FAILURE WERE NOT PERFORMED BECAUSE THE REPLACEMENT PARTS WERE ON BACK ORDER FOR AT LEAST 2 MONTHS. THE MOTORCYCLE WAS NOT TO BE DRIVEN, PER THE MANUFACTURER.*AK

TWO MONTHS AGO THE CONSUMER RECEIVED A RECALL LETTER REGARDING THE TRANSMISSION. THE DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. THE DEALER WAS CONTACTED AND THE INDICATED THAT THE CONSUMER SHOULD WAIT AN ADDITIONAL TWO MONTHS. *NM