YAMAHA Complaints

MY 2013 YAMAHA XTZ1200 SUPER TENERE HAS FAILED TO DECELERATE WHEN I SHUT THE THROTTLE OFF. THE ENGINE REVVED AT OVER 3000 RPM. WHEN IN GEAR IT WOULD JUST KEEP ACCELERATING UNLESS THE CLUTCH WAS ENGAGED, IF ENGAGED THE ENGINE WOULD DROP TO ABOUT 1500 RPM, HOWEVER WHEN RELEASED THE ENGINE WOULD AGAIN REV PAST 3000 RPM. WHEN THIS OCCURRED I TO PULLED OFF THE ROAD, KILLED THE ENGINE AND RESTARTED; IT TOOK A 5-7 RESTARTS UNTIL THE ENGINE SEEMS TO RUN PROPERLY. ON OTHER OCCASIONS THE ENGINE WILL SHUT OFF COMPLETELY WHEN DECELERATING. I WILL BE TRAVELING AND PULL THE CLUTCH IN FOR A RED LIGHT, AND THE ENGINE WILL JUST DIE. WHEN AT THE LIGHT AND I RESTART IT THE RPM WILL BE AROUND 900 OR BELOW AND THEN JUST DIE AGAIN. WHEN GET IT RUNNING I MUST FEATHER THE THROTTLE TO KEEP THE ENGINE RUNNING UNTIL I CAN GET THE VEHICLE IN MOTION AGAIN. ONCE THESE ISSUES BEGAN TO APPEAR I BEGAN RESEARCHING THE ISSUE AND FOUND THAT IT IS A COMMON ISSUE BY THE FIRST GENERATION XTZ1200 OWNER (YEARS 2010-2013). THERE IS A FORUM FOR OWNERS OF THIS VEHICLE (ALL GENERATIONS) WHERE THIS ISSUES HAS BEEN DISCUSSED AT LENGTH. HERE IS A LINK TO ONE SUCH DISCUSSION: HTTPS://WWW.YAMAHASUPERTENERE.COM/INDEX.PHP?THREADS/NO-IDLE-AND-HIGH-IDLE-PROBLEM.2895/ THE COMMON FIX THAT THESE OTHER OWNERS HAVE FOUND IS THE REPLACEMENT OF THE MAIN WIRING HARNESS. THIS IS A DANGEROUS ISSUE. MY BIKE HAS HAD NO MODIFICATIONS AND IS AT APPROXIMATELY 12200 MILES. MORE IMPORTANTLY IT IS A SAFETY ISSUE! THE FIRST TIME THE HIGH REV ISSUED HAPPENED WAS IN THE MORNING AND I WAS IN TRAFFIC IN A SCHOOL ZONE. CHILDREN WERE BEING DROPPED OFF FOR SCHOOL AT THE TIME. ALL TIMES WERE ON PUBLIC ROADS, BOTH CITY STREETS AND ON STATE ROADS WHERE SPEEDS RANGE FROM 40-55 MPH. DATE THIS HAPPENED SITED BELOW IS FOR THE HIGH REVVING ISSUE. THE FIRST LOW-NO IDLE AND STALLING ISSUE WAS MID-AUGUST.

SPEEDOMETER CAN'T BE SEEN WHEN TRAVELING INTO THE SUN OR ANY TIME THE SUN IS AT THE WRONG ANGLE THAT IT CREATES A NON READABLE DISPLAY, WHICH HAPPENS TO BE ALMOST ANY TIME THE SUN IS OUT. THIS IS A SAFETY HAZARD NOT BEING ABLE TO READ YOUR SPEED AS WELL AS POSSIBLY CAUSING SPEEDING TICKETS. THIS ISSUE NEEDS TO BE ADDRESSED BY THE MANUFACTURE WITH A RECALL. SERIOUSLY ISSUE.

I WAS RIDING THE MOTORCYCLE ON SUNSET BLVD AROUND 5 PM DURING TRAFFIC WHEN SUDDENLY THE ENGINE STARTED BREAKING SO HARD, I PULLED THE CLUTCH AND COSTED TO THE SIDE OF THE ROAD, HAD TO CALL AAA TO TOW THE BIKE, I TRIED TO START THE BIKE BUT FOUND OUT THAT THE ENGINE HAS SEIZED, THIS IS A PROBLEM WITH THESE BIKES OIL DELIVERY SYSTEM O-RINGS FAILING & RESULT IN OIL STARVATION & ENGINE SEIZING. I BOUGHT THIS BIKE NEW FROM A YAMAHA DEALER AND HAD NO ENGINE MODIFICATION.

CLUTCH HAS A GRAB FEELING. WHILE STARTING TO MOVE RELEASING THE CLUTCH CAUSES THE MOTORCYCLE TO JERK WHEN APPLYING THROTTLE.

I WASN'T NOTIFIED OF YAMAHA 2014 RECALL TO REPLACE HEADLIGHT SOCKET. I WAS SURPRISED BY YAMAHA DEALER BARNES BROS. TODAY WHEN TOLD THAT MY MOTORCYCLE IS DUE FOR THIS RECALL. AS ORIGINAL OWNER, I'VE HAD THE MOTORCYCLE TO THE BOHN YAMAHA DEALER FOR 4 YEARS. SO I CALLED YAMAHA TODAY AT 1-800-962-7926 AND THE TWO CALL TAKERS COULD'T TELL ME ANYTHING USEFUL ABOUT THIS RECALL. THEY STUCK TO THEIR APPROVED SCRIPT TO ONLY SAY THE YAMAHA HAS MY CORRECT HOME ADDRESS ON FILE. THEY SAY THERE'S NO WAY FOR YAMAHA TO TRACK IF I WAS EVER MAILED NOTIFICATION OF THIS RECALL. THEY TELL ME THERE'S NO YAMAHA DATABASE TO SHOW IF THE MOTORCYCLE MAYBE ALREADY HAS THE UPDATE (INDICATING A POTENTIAL ADMINISTRATION ERROR). DOES YAMAHA TAKE THESE THINGS SERIOUSLY? FEELS LIKE THEY DO NOT.

CAMPAIGN 014-550 "WIRE HARNESS TOO SHORT". "DEALER TO INSTALL JUMPER HARNESS". THIS WORK WAS PERFORMED BUT I HAVE AN INTERMITTENT HEADLIGHT ISSUE. DEALER & YAMAHA STATE "THEY CAN DO NOTHING UNLESS THE HEADLIGHT IS OUT WHEN THEY HAVE THE VEHICLE". I AM LEFT TO RIDE THIS BIKE WITH A HEADLIGHT THAT MAY OR MAY NOT OPERATE? UNACCEPTABLE TO ME. DEALER HAS HAD THE VEHICLE FOR 2 WEEKS AND NOW IS TELLING ME "I CAN COME PICK IT UP".

I HAD A TOTAL LOSS OF BRAKES ON MY BIKE. I WAS RIDING IT AND WHEN APPLYING THE REAR BRAKES THE PEDAL WENT ALL THE WAY DOWN AND DID NOT ENGAGE, IT DID NOT SLOW ME DOWN. THERE WAS NO INDICATION OF POSSIBLE FAILURES ON PREVIOUS USAGE OF THE BRAKES. I HAVE TAKEN MY BIKE TO TWO AUTHORIZED YAMAHA DEALERS AS THIS HAS HAPPENED 3 TIME IN TOTAL. THE ABS PUMP IS FAILING AND INJECTING AIR INTO THE HYDRAULIC SYSTEM. THE BRAKES HAVE BEEN BLEED SEVERAL TIMES, THE ABILITY RETURNED BUT IT FAILED AGAIN. EVERY PART ON THE BRAKES HAVE EITHER BEEN REPAIRED OR REPLACED EXCEPT THE ABS UNIT. I COMPLAINED TO YAMAHA NORTH AMERICA AND THEY INSISTED THAT THE ABS UNIT WAS NOT BAD NOR WAS IT TO BLAME FOR THE AIR IN THE LINES. I DISAGREED BUT BOTH SHOPS DID WHAT THEY SUGGESTED AND REPLACED OR REWORKED OTHER PARTS. NOW AFTER A THIRD FAILURE I ASKED YAMAHA TO ASSIST WITH THE PROBLEM AND THEY TOLD ME THAT IT HAS BEEN TOO LONG AND THE BIKE IT OUT OF WARRANTY. I TOLD THEM THAT THE INITIAL ISSUE WAS OVER 2 YEARS AGO BUT THEY DO NOT CARE AND WILL NOT ACKNOWLEDGE THAT THE UPON FAILURE OF THE ABS UNIT THAT I LOSE THE ABILITY TO BRAKE ALL TOGETHER NOT JUST THE ABILITY TO HAVE ABS OR NOT. THERE ARE OTHER BIKES THAT HAVE THE SAME PROBLEM, THE FOLLOWING YEAR (2013) YAMAHA USED A DIFFERENT PART AND I ASKED IF IT COULD BE USED ON MY BIKE THEY SAID NO AND THEY WOULD NOT HELP WITH FINDING A REPLACEMENT PART.

PASSING ON A FREEWAY AND LOST 5TH GEAR. COULD HAVE HAD SERIOUS ACCIDENT. THIS IS A WELL KNOWN ISSUE AND PROBLEM THAT YAMAHA IS AWARE OF AND THEY LEFT CUSTOMERS OUT TO DRY. OR SHOULD I SAY DIE!! THIS WILL COST US AROUND 4,000 TO FIX. SHAME ON YAMAHA FOR NOT FIXING THIS PROBLEM. EVEN THOUGH THEY HAD A RECALL ON THE TRANSMISSION, THIS IS A DIRECT RESULT OF THE ORIGINAL ISSUE. YAMAHA STATES IF THE RECALL IS DONE, THEN THEY'RE DONE.

3RD GEAR MAKES A LOT OF NOISE EVEN IN IDLE. PEOPLE ON LINE SAY IT'S A DEFECTIVE GEAR PIN THAT YAMAHA KNOWS ABOUT BUT WON'T RECALL.

HEADLIGHTS ARE INCAPABLE OF MAINTAINING A SAFE DISTANCE DURING CORNERING. ON ANY CORNER, THE HEADLIGHTS WILL DIP TOO FAR DOWN AND NO LONGER ILLUMINATE THE ROAD. THE ISSUE IS WELL DOCUMENTED AMONGST OWNERS OF 2018 MT-09 AND ALL AGREE THAT THIS HEADLIGHT PATTERN DESIGN IS EXTREMELY DANGEROUS TO POINT OF REQUIRING AUXILIARY LIGHTING, OR ALWAYS KEEPING THE HIGH BEAMS ON. I'VE EXPERIENCED THIS PROBLEM DURING OFF-RAMPS ON THE HIGHWAY IN WHICH I WASN'T ABLE TO RUN HIGHBEAMS DUE TO ONCOMING TRAFFIC. ON THE OFF-RAMP CORNER, I SLOWED DOWN TO THE RAMP SPEED OF 30MPH AND THE CORNER WAS STILL ONLY LIT TO .5 SECONDS OF RIDING BEING ILLUMINATED IN FRONT OF ME.