YAMAHA Complaints

ON JANUARY 3, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING TRANSMISSION FAILURE. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

I RECEIVED A RECALL NOTICE FROM YAMAHA MOTOR CORP. AROUND THE FEB. 1ST. STATING THAT THERE WAS A PROBLEM WITH THE TRANSMISSION IN MY ROAD STAR WARRIOR. THE NOTICE SAID THAT I SHOULD NOT RIDE THE MOTORCYCLE AND SHOULD CONTACT MY DEALER TO GET THE BIKE FIXED. THE DEALER SAID THAT THE PARTS TO REPAIR THE BIKE WERE NOT AVAILABLE YET AND DID NOT KNOW WHEN THEY WOULD BE ABLE TO GET THE PARTS. THLIS HAS BEEN ABOUT A MONTH AND ONE HALF SO FAR AND STILL NO IDEA WHEN THE BIKE CAN BE REPAIRED. MY COMPLAINT IS THAT I DO NOT BELIEVE THAT A CONSUMER SHOULD BE TREATED IN THIS MANNER. I PAID A LOT OF MONEY FOR THIS PRODUCT AND HAVEN'T BEEN ABLE TO USE IT AND YAMAHA DOESN'T SEEM TO CARE. I HAVE CALLED THEM AND THEY SEEM VERY IRRITATED THAT SOMEONE IS CALLING AND QUESTIONING THEM.

MOTORCYCLE HAS DEVELOPED A SLIP IN 1ST AND IN 2ND GEAR. I WENT TO YAMAHA AT ABOUT 7500 MILES AND COMPLAINED. THEY TRIED TO SAY I WAS TOO ROUGH ON THE BIKE. BOTH GEARS ABOUT 8500 RPM JUMPS TO 8750 RPM AND CATCHES AGAIN AND THEN AT ABOUT 9500 IT SLIPS TO 9750-10000 RPM. INITIALLY, I THOUGHT THE PROBLEM WAS SIMPLY NOT ENOUGH TENSION ON THE CLUTCH SO I ADJUSTED THE CABLE. FINALLY, I CONVINCED ANOTHER BUSINESS WITH A REAR-WHEEL DYNO TO LOAD IT UP AND CLEARLY SAW THE INSTANT JUMPS I HAD BEEN COMPLAINING ABOUT. YAMAHA STILL DENIES ANY PROBLEMS. ODDLY ENOUGH, ANOTHER CYCLE REPAIR SHOP COMMENTED TO ME THEY WERE SURPRISED I MANAGED TO KEEP THE REAR TIRE (VERY SOFT) ON THE BIKE TO 11,250 MILES WHEN MOST GET REPLACED AT ROUGHLY 9000. GUESS I'M TOO TOUGH ON IT.

THE CONSUMER RECEIVED NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. THE DEALER STATED THAT THE PARTS NEEDED FOR REPAIR WERE NOT AVAILABLE AND THERE WAS NO PROJECTED DATE AS TO WHEN THEY WOULD BECOME AVAILABLE. *AK THE DEALER ADVISED THE CONSUMER NOT TO DRIVE THE MOTORCYCLE DUE TO THE POTENTIAL HARM IT MAY CAUSE. *SC *JB

CONSUMER RECEIVED RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER IN THE BEGINNING OF JANUARY. DEALER DID NOT HAVE THE PARTS AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. *AK *JB

RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER TOOK MOTORCYCLE TO THE DEALER FIVE WEEKS AGO, BUT DEALER DID NOT HAVE THE PARTS. *AK

NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS NEEDED TO SERVICE MOTORCYCLE WERE NOT AVAILABLE, AND THAT THERE WAS NO PROJECTED DATE AS TO WHEN THEY WOULD BE AVAILABLE. *AK *JB

CONSUMER RECEIVED A RECALL NOTICE FOR REPLACEMENT OF THE TRANSMISSION. HOWEVER, NO PARTS WERE AVAILABLE. YAMAHA, US 6555, KATELLA AVENUE, CYPRESS CA 90630. 714-761-7300. SERVICE MANAGER VICTOR. *AK *JB

CONSUMER RECEIVED RECALL NOTICE CONCERNING TRANSMISSION FAILURE. NO PARTS WERE AVAILABLE. YAMAHA, US 6555, KATELLA AVENUE, CYPRESS, CA 90630, 1714 761 7300. SERVICE MANAGER, SARAH.*AK *JB

YAMAHA'S LACK OF PARTS HAS MADE IT IMPOSSIBLE FOR ME TO PUT ADDITIONAL "BREAK-IN" MILES ON THE BIKE BEFORE MY WARRANTY WILL EXPIRE. ACCORDING TO YAMAHA 5000-8000 MILES ARE REQUIRED TO BREAK IN A NEW MOTORCYCLE. *AK *MR