BRITAX ADVOCATE CLICKTIGHT Complaints

The foam underneath the side of the head protector broke very easily- cracked inhalf with very little force.

The contact owns a Britax car seat, Model Name: Advocate ClickTight, Manufacture Date: August 26, 2016, installed in a 2005 Dodge Ram 2500. The contact stated that a crack on the right side of the headrest had formed without incident. The manufacturer had yet to be notified of the failure. The car seat had yet to be repaired or replaced. The purchase date of was August 2017.

CPSC: WE PURCHASED THE BRITAX ANTI-REBOUND BAR FOR OUR SON'S BRITAX ADVOCATE CLICKTIGHT CONVERTIBLE CAR SEAT. THE WEBSITE STATES 'THE ANTI-REBOUND BAR ACCESSORY ATTACHES TO THE FRONT OF THE BRITAX CLICKTIGHT CONVERTIBLE CAR SEATS FOR REAR-FACING INSTALLATIONS TO LIMIT THE AMOUNT OF REBOUND MOVEMENT EXPERIENCED IN FRONTAL-IMPACT CRASH.' OUR SON'S FOOT GOT STUCK BETWEEN THE ANTI- REBOUND BAR AND THE SEAT OF THE CAR WHILE IN TRANSIT. *DT *JS *TR NO VIN NUMBER UPDATED 10/9/18*JB *TR

CPSC: BRITAX ADVOCATE CLICK TIGHT IS DESIGNED POORLY. THE RELEASE BUTTON IS EASILY ACCESSIBLE TO A TODDLER. THERE IS NO GUARANTEE THAT A TODDLER WILL NOT CONTINUALLY PLAY WITH BUTTONS ONCE FOUND EVEN IF BEHAVIOR MODIFICATIONS WERE PUT IN PLACE. *DT *JS

CPSC: PURCHASED A BRITAX ADVOCATE CLICKTIGHT CONVERTIBLE CAR SEAT, I REMOVED THE SEAT COVER TO CLEAN IT, AND DISCOVERED THAT THE FOAM INSULATION AND THE PLASTIC FRAME WERE HELD TOGETHER LOOSELY BY A PIECE OF TAPE. THE TAPE WAS NOT PROPERLY SECURED SO THAT WHEN I REMOVED THE COVER, IT REMOVE THE TAPE FROM THE PLASTIC FRAME, AND THEN WRAPPED AROUND THE FOAM. *BF THE CONSUMER STATED THE MANUFACTURER AND SELLER WERE CONTACTED. THEY DID NOT OFFER ANY ASSISTANCE. UPDATED 07/25/2017*JS

CPSC;BRITAX ADVOCATE CLICK TIGHT CONVERTABLE CAR SEAT. THE SHOULDER STRAP RELEASE BUTTON CAN BE PRESSED BY THE CHILD IF THE CHILD HAS A LONG SLENDER TOY. *BF UPDATED 06/28/2017*JS

BRITAX ADVOCATE CLICKTIGHT. THE STRAPS WILL NOT TIGHEN ENOUGH TO SAFELY HOLD AN INFANT/TODDLER IN THE SMALLER END OF THE RANGE LISTED FOR THE CAR SEAT. IT IS IMPOSSIBLE TO TIGHTEN THEM ENOUGH TO SAFELY HOLD THESE SMALLER CHILDREN.

1)THIS WAS RECALLED TO FIX A RED BUTTON THAT IS SUPPOSED TO ALLOW YOU TO RELEASE THE STRAPS (THE 2015 MODEL HAD A PREVIOUS BULLETIN WHERE SOME MODELS BUILT EARLIER IN THE YEAR CAME WITHOUT THE STRAPS PROPERLY ATTACHED TO THE ACTUAL SEAT). THE FIX NEVER ARRIVED. I GOT IT THE 2ND TIME I APPLIED FOR IT--A PACKET OF GREASE. NOW I HAVE A GREASY BUTTON THAT STILL DOES NOT FUNCTION PROPERLY BECAUSE IT BOBBLES AROUND AND SAND GETS STUCK TO IT(YES, I REMOVED EXCESS). 2) THE STRAPS ARE ALWAYS UNEVEN (PROBABLY RELATED TO #1 AND THE NON-FIX BUT THE ISSUE MUST RUN DEEPER). I CAN'T GET THEM TO THE POINT WHERE THEY ARE EVEN, SO ONE SHOULDER IS ALWAYS LOOSE, THE OTHER TOO TIGHT. I HAVE CALLED BRITAX ON 3-4 OCCASIONS AND WHEN I ACTUALLY GET A HUMAN, THEY DENY THIS IS A DESIGN ISSUE AND GIVE ME ALL SORTS OF STEPS TO GO THROUGH. THE PROBLEMS REMAIN. I NEVER FAIL TO GET PUSHBACK AS IF I MUST BE DOING SOMETHING WRONG WHEN I CALL BACK TO POINT OUT THE PROBLEM STILL EXISTS. 3) THIS BARELY FITS MY SON AT 21 MONTHS. THERE ARE FALSE PROMISES OF THIS SEAT BEING APPROPRIATE TO THE LENGTHS/WEIGHTS PROVIDED. I HAVE ASKED BRITAX ABOUT THIS ISSUE AND AM MET WITH DENIAL (WHEN I ACTUALLY GET A HUMAN). A CAR SEAT INSPECTOR TOLD ME SHE APPROACHED BRITAX AT A CONVENTION (WHEN IT WAS IN CHICAGO, I BELIEVE) ABOUT THIS ISSUE OF MAKING SEATS TOO SMALL FOR THE CHILDREN FOR WHOM THEY CLAIM THEY ARE MADE. 4) THERE IS NOW A CONFUSING RECOMMENDATION ABOUT NOT TETHERING THE ADVOCATE CLICKTIGHT TO THE FLOOR IN REAR-FACING. SOME OF THEIR DOCUMENTS STATE NOT TO USE IT, SOME SAY IT IS STILL OK. WHEN I HAVE CALLED AND PROVIDED MY SEAT'S # TO GET THE FINAL ANSWER, THE WOMAN WAS VERY, VERY UNSURE. SHE IMPLIED THAT SHE THOUGHT IT WOULD BE OK. I DOUBT THAT IS THE RESPONSE THE BRITAX LEGAL TEAM WANTS CUSTOMER SERVICE TO GIVE OUT. NHTSA PLEASE NOTE: THE ADVOCATE CLICKTIGHT IS LISTED TWICE IN THE DROP-DOWN MENU, SO THE COMPLAINTS ARE SPLIT AND CONSUMERS MAY MISS THE RECALL NOTED ON ONLY ONE.

MY BRITAX ADVOCATE CLICKTIGHT HAS TWO PROBLEMS. FIRST, THE "CLICKTIGHT" MECHANISM IS NOT WORKING. THE SEAT IS DESIGNED TO GIVE AN "AUDIBLE" CLICK TO HELP INDICATE THAT THE STRAPS ARE TIGHT AROUND THE CHILD. MINE HAS STOPPED CLICKING, AND THE COMPANY HAS NOT GIVEN ME A STRAIGHT ANSWER AS TO WHETHER THE CLICK FAILURE COULD INDICATE WHETHER THERE IS SOMETHING WRONG WITH THE STRAPS (OR JUST AN INCONVENIENCE OF NOT HEARING THE CLICK). BASED ON MY CALL WITH CUSTOMER SERVICE, THE CLICK FAILURE APPEARS TO BE A KNOWN ISSUE FOR REAR-FACING INSTALLATIONS. SECOND, THE HARNESS STRAPS ON MY SEAT ARE INCREDIBLY UNEVEN, LEAVING THE STRAP ON ONE SIDE OF MY CHILD MUCH TOO LOOSE. I AM CONCERNED THAT THE STRAP WOULD NOT HOLD MY CHILD IN AN ACCIDENT. THE COMPANY DID OFFER A TECHNIQUE TO HELP FIX THIS ISSUE, BUT I HAD TO SPEAK WITH 2 CUSTOMER SERVICE REPRESENTATIVES TO GET HELP ON THIS ISSUE. THE FIX IS COMPLEX AND MAY NOT BE EASILY IMPLEMENTED BY ALL CONSUMERS. SINCE THE STRAP BECAME THIS LOOSE DURING OPERATIONS, I AM ALSO CONCERNED THAT THE FORCES OF AN ACCIDENT WOULD CAUSE THE SAME PROBLEM, EVEN WITH THE COMPANY'S FIX (WHICH INVOLVES LOOPING ONE SIDE AROUND THE YOKE IN A DIFFERENT WAY). PLEASE NOTE THAT THIS STRAP ISSUE IS DIFFERENT THAN THE ISSUE THAT BRITAX HAS ALREADY FIXED WITH THE METAL BRACKET REDESIGN.

BRITAX ADVOCATE CLICK TIGHT CAR SEAT. MY CHILD WAS FOUND IN THE SEAT WITH THE RESTRAINT STRAPS LOOSE. BRITAX SENT A REPAIR KIT FOR A PREVIOUS RECALL. I COMPLETED THE KIT AND IT HAPPENED AGAIN. AFTER I CONTACTED THEM THEY SENT A REPLACEMENT SEAT. YET AGAIN WITH THE NEW SEAT IT HAPPENED AGAIN. I SENT THE SEAT BACK AND I AM AWAITING A REFUND. MY CHILD WAS IN THE SEAT WITH THE HARNESS TIGHT. AFTER A SHORT TRIP THE HARNESS BECAME LOOSE.