BRITAX MARATHON CLICKTIGHT Complaints

TL* THE CONTACT OWNS A BRITAX MARATHON XE (NA) CHILD SEAT, MODEL NUMBER: E9LR31A (NA). THE SEAT WAS MANUFACTURED IN MARCH OF 2014. THE CONTACT STATED THAT THE CHILD WAS ABLE TO EXIT THE SAFETY SEAT BY CLICKING OPEN THE HARNESS BUTTON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.

MODEL: BRITAX MARATHON G4.1 (E9LX11A). MANUFACTURE DATE: (9/2015). WE HAD NOT HAD ISSUES WITH THIS SEAT SINCE WE PURCHASED IT ON 11/1/15. ON 8/20/16, WE PUT OUR CHILD IN HER SEAT AND WHILE WE WERE TRYING TO SECURE THE HARNESS, THE LEFT HARNESS (WHILE LOOKING AT SEAT FROM FRONT OF SEAT) PULLED COMPLETELY OUT, AND AFTER FURTHER EXAMINATION, WE NOTED THE HARNESS HAD DISCONNECTED FROM THE YOKE PLATE. WE DISCONTINUED USE OF THIS SEAT IMMEDIATELY.

BRITAX MARATHON CLICKTIGHT, MANUFACTURED 04/2015, RED HARNESS ADJUSTER BUTTON WOULD NOT DISENGAGE, KEEPING THE HARNESS LOOSE. REMEDY KIT FROM BRITAX WAS UTILIZED FOR THIS PROBLEM IN SEPTEMBER 2015, NO ISSUES WITH HARNESS ADJUSTER BUTTON OCCURRED BEFORE OR AFTER REMEDY KIT USED, UNTIL JUNE 2, 2016. CAR SEAT WAS PROPERLY INSTALLED, USING THE SEAT BELT IN THE FRONT FACING POSITION. 3 YEAR OLD WAS BUCKLED, HARNESS PULLED SECURELY, AND WE PULLED OUT INTO THE ROAD. AFTER DRIVING FOR A FEW MINUTES, THE 3 YR OLD WAS ABLE TO LEAN FORWARD, COMPLETELY LOOSENING THE HARNESS. WE PULLED OVER, PULLED IT TIGHT, CHECKED THE RED ADJUSTER BUTTON SPACE FOR FOREIGN OBJECTS, NOTHING WAS PRESENT. ADJUSTER BUTTON COULDN'T BE DISENGAGED FROM THE OUTSIDE. THE SEAT NEEDED TO BE UNINSTALLED, AND PUSH THE RED BUTTON FROM UNDERNEATH. LUBRICANT FROM THE SEPTEMBER 2015 REMEDY KIT WAS STILL PRESENT IN THE SPACE, NO FOREIGN OBJECTS OR EXCESS DEBRIS WAS AROUND THE ADJUSTER, AND THE RED ADJUSTER BUTTON WAS ABLE TO FULLY CONTACT THE METAL ADJUSTER BUTTON. WHEN THE SEAT WAS REINSTALLED, THE HARNESS WAS TESTED, AND TIGHTENED TWICE BEFORE FAILING AGAIN. THE RED ADJUSTER BUTTON WOULD NOT DISENGAGE AGAIN WHEN FULLY INSTALLED. THE CAR SEAT WAS REMOVED FROM THE VEHICLE, AND WILL NO LONGER BE USED. BRITAX IS BEING CONTACTED.

I OWN A BRITAX MARATHON CLICK-TIGHT CAR SEAT AND HAVE HAD ISSUES WITH NOT BEING ABLE TO EXTEND THE HARNESS STRAPS FULLY MAKING MY DAUGHTER VERY UNCOMFORTABLE. PREVIOUSLY, I REPORTED THIS ISSUE TO BRITAX AND WAS TOLD THAT SOMETIMES THE STRAPS GET TWISTED. AT THAT TIME, I UNINSTALLED THE SEAT AND CHECKED, AND THEN REINSTALLED IT BUT WAS STILL HAVING THE ISSUE ON JUNE 5, 2016, I TOOK IT TO A CERTIFIED CAR SEAT INSPECTOR TO RULE-OUT OPERATOR ERROR AND HE WAS ABLE TO REPLICATE THE ISSUE I WAS HAVING WITH MY SEAT AND BUT COULD NOT FIX THE ISSUE. THE INSPECTOR ALSO STATED THAT HE'S SEEN THIS ISSUE BEFORE. IN ADDITION, THE CLICK-TIGHT SEAT HAD A RECALL (MY SEAT AFFECTED) WITH THE BUTTON AND THEY SENT A KIT. THE INSPECTOR FOUND THAT THE BUTTON IN MY SEAT WAS NOT ALIGNED PROPERLY (THE KIT WONT FIX THIS ISSUE), RENDERING IT A DEFECTIVE SEAT. THE DETAILS OF THE SEAT ARE: MARATHON CT: E9LT71Q, BATH: JOB0009725, SERIAL: E9LT71Q000253, MANUFACTURED 10/2014.

MAKE BRITAX MODEL NUMBER MARATHON CLICKTIGHT CONVERTABLE TYPE (ONLY APPEARS WITH SOME MAKES) DATE OF MANUFACTURE SEPTEMBER 16, 2016 COMPONENT: BRITAX USA MARATHON CLICKTIGHT CONVERTIBLE CAR SEAT, VERVE * COMPONENT -- PART OR SYSTEM OF CONCERN THE CLICKTIGHT BUTTON BROKE AND WE WERE UNABLE TO UNINSTALL THE CAR SEAT

TL* THE CONTACT OWNS A BRITAX MARATHON CLICKTIGHT SAFETY SEAT, MODEL NUMBER: E9LT75R. THE SEAT WAS MANUFACTURED ON JANUARY 1, 2014. THE CONTACT STATED THAT THE HARNESS BECAME LOOSE ON THE SAFETY SEAT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE SAFETY SEAT WAS NOT REPLACED. THE PURCHASE DATE WAS UNKNOWN.

TL* THE CONTACT OWNS A BRITAX MARATHON 70 3G (NA) SAFETY SEAT, MODEL NUMBER: E9LJ53M008287. THE SEAT WAS MANUFACTURED ON MARCH 20, 2013. THE CONTACT STATED THAT THE SEAT STRAPS FAILED TO PROPERLY STRAP THE CHILD IN THE SEAT AND THE BUCKLE FAILED TO REMAIN LATCHED, ALLOWING THE CHILD TO REMOVE THEMSELF FROM THE SAFETY SEAT AT ANY TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

THE FOLLOWING IS WHAT WAS SENT TO BTITAX IN AN EMAIL ON 8/27/15- COMMENTS: THIS CAR SEAT IS PART OF THE RECALL, BUT THE FOLLOWING IS WHAT OCCURRED ON 8/26/15. THIS IS A CAR SEAT THAT WAS PURCHASED FOR MY SON'S FIRST CHILD. I WAS BABY SITTING ON THIS DATE AND THE CAR SEAT WAS MOVED TO MY VEHICLE (USED IN IT SEVERAL OTHER TIMES). WHEN MY SON WENT TO REMOVE THE CAR SEAT THE "CLICK" BUTTON WOULD NOT TURN TO ALLOW THE SEAT BOTTOM TO RISE AND ALLOW THE SEAT BELT TO BE REMOVED. IT APPEARS THAT THE SEAT BOTTOM DID NOT GO DOWN COMPLETELY, BUT IT DID LOCK IN PLACE. WE HAD TO GO IMMEDIATELY TO PURCHASE A REPLACEMENT (BRITAX MARATHON) BEFORE WE LEFT THE STATE. THE NEXT DAY I WAS ABLE TO REMOVE THE CAR SEAT FROM MY VEHICLE, BUT CANNOT GET THE SEAT BOTTOM TO RELEASE. I AM REQUESTING REIMBURSEMENT FOR THE ATTACHED RECEIPT AND WILL SEND YOU THE DEFECTIVE SEAT IF YOU SUPPLY A PREPAID MAILING LABEL. MY SON IS SENDING ME THE PURCHASE INFO ON THE ORIGINAL SEAT WHICH WAS PURCHASED WITHIN THE PAST 12 MONTHS. THANKS- RAY