GRACO GOMAX Complaints

Have had 3 seats replaced under warranty by Graco and was told to make a report with you. The rigid latch anchors on two have been faulty after 2 months. The second one got stuck in the installed base and pulling the release button did nothing. The rigid latch on the first got stuck in the open position. The second they would move independently of each other and not lock in. The third is starting to have the same issue with getting stuck in the base. These have all happened within two months of normal use.

My Graco Gomax in the Orchid color had the rigid latch system. The rigid latch broke after a month of use and wouldn't lock anymore. The latches stayed open.

Car seat was purchased for CPST certification course, it was stored in the box it was shipped in 2/10/26. Upon using the seat on 2/13/26, it was noticed that the entire recline indicator moved within the shell of the seat (a video can be provided, unable to upload here). Because of this movement, an accurate reading of the indicator cannot be achieved. Upon closer inspection, we realized the plastic recline indicator holder on the underside of the shell, had broken at one of the screws holding it in place, leading to the one side dropping down and giving the incorrect recline reading (attached picture). The seat is available for inspection upon request. An inaccurate recline indicator can cause the car seat and thus the child to be either too reclined or too upright while sitting in the vehicle which can lead to separate safety issues. Too upright and cause breathing capability concerns, while too reclined can cause the car seat to not respond in the event of a crash as it should. The car seat was inspected by several Certified Child Passenger Safety Technician Instructors (CPST-I) to verify they issue. No other inspections were conducted. Graco Go Max Model #: 2216355 DOM:07/25/2025