MAXI-COSI PRIA Complaints

My [XXX] who is rear facing was having a bout of car sickness and I pulled the carseat out to clean it. As I was attempting to clean it I noticed the strap near was fraying near the hip. I looked closer and the strap was frayed about halfway. This is the left hip where it connected to the carseat. The right side didnt have any fraying. I immediately stopped using the carseat and contacted the company. They sent me out new straps hoping that would fix the problem, but why would I replace the straps in fear it could fraying again without my knowledge. They said there wasnt much they could do and I said that I would file a formal complaint and not deal with them again. Extremely unsafe knowing there was a problem without my knowledge. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

For a couple days I have had trouble tightening and loosening the straps, so I checked the back to see if the straps were catching on anything and on the actual base of the car seat, there is a part that is associated with adjusting the headrest up/down that comes out in the way of the path of the straps, and has caught on the strap and torn through the strap of the car seat itself. I tried moving that part out of the way of the strap so that the strap can have a clear path to tighten and loosen as needed, and it doesn't budge out of the way. At the point that I noticed this metal part in the way of the strap, it had already torn through the strap and compromised the car seat. I have contacted Maxi Cosi and gotten the replacement process started, and have since removed the seat from my car and am currently using one from another vehicle. The car seat is still in my possession and I have not completed the destruction process so it can still be inspected. The strap was torn and therefore compromised. No one has inspected it yet except for myself. When I contacted Maxi Cosi they did not request to see pictures. I have a video that shows this situation better but I cannot upload it. I can send it in an email though.

The foam in the car seat completely broke in half without any damage to the car seat, the fabric was ripping at the seams new out of the box. The company sent us replacement fabric and it was the wrong size despite the company saying it was the same thing. The company sent us a new seat and the shell of that seat arrived scratched and damaged.

The headrest, which controls harness height, fails to lock into any of the predetermined heights except for the top slot. The headrest should move up and down freely when the handle button is depressed, then it should lock into place automatically at the closest height setting when the handle is released. Instead the headrest and harness move and fall freely even when the handle is not depressed.

I have seen 4/5 Maxi Cosi Pria 85 and Pria Max car seats in person the last few months and they all had head rests that were hard/impossible to ingage when adjusting height. They just slid up and down on the track instead of locking into place. I have a videos of 2 different ones sliding up and down.

The contact owns a Maxi-Cosi Safety Seat, Model Type: Pria Max All-In-One Convertible, Model Number: CC208-GKF, Manufactured Date: January 11, 2023. The contact stated that upon washing the car seat cover in a laundry machine per the manufacturer’s instructions, and air drying, the padding on the headrest became torn, balled up and unusable. The failure occurred outside of the vehicle. The manufacturer was notified of the failure and offered a headrest replacement; however, the contact was concerned that the replacement part would also become defective. The car seat was not replaced.

The contact owns a Maxi Cosi Pria 85. The car seat was being utilized in a 2014 Subaru Forester. The contact received notification of NHTSA Campaign Number: 21C003000 (Child Seat) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact is a car seat technician. The contact worked with a family who owns a Maxi-Cosi Pria 85 Max Convertible Car Seat, as the technician was inspecting the car seat she noticed the chest clip was not working as needed. The magnetic piece that clips on the chest area comes out easily.

*The chest clip failed. At the beginning, we had a very hard time unlatching the chest clip to where we thought we needed to cut it. Later, the chest clip started to become very loose to where my son could undo it by just touching it, then one evening it did not latch on at all. *It is available for inspection upon request. *The car seat has not been inspected by anyone. The child seat is temporarily in my home until it is in the clear to be discarded after the recall. I have not notified Maxi Cosi.

The contact owns a Dorel Maxi Cosi Pria 85 Car seat, model number CC213-EMJ, DOM 4/29/2019. The contact indicated that the magnetic strap buckle had clicked to close but did not stay close and secured. The failure had occurred on two separate but same model car seats. The contact indicated that the failure had occurred overtime on both car seats. The cause of the failure was not determined. The manufacturer was notified of the failure and offered to send replacement parts.