BRAKE PARTS DISC BRAKE ROTOR Complaints

I CURRENTLY OWN A 1993 CHRSYLER VOYAGER WITH 94,000 MILES ON THE ODOMETER. THE VEHICLE IDENTIFICATION NUMBER IS [XXX]. OVER THE SPAN OF 7 YEARS (FROM 1995-2002) THERE WERE ALMOST 6 ACCIDENTS DURING THIS PERIOD. THE ANTI-LOCK BRAKE SYSTEM IN THIS VEHICLE WAS INOPERATIVE. IN THESE INSTANTS THE ABS LIGHT WOULD SUDDENLY COME ON AND ULTIMATELY THE BRAKE WOULD LOCK-UP, AND WOULD NOT WORK. WHEN PRESSING ON THE BRAKE DURING THESE INCIDENTS IT WOULD NOT SLOW OR STOP THE VEHICLE. *AK DURING THIS PERIOD, I HAVE INFORMED THE CHRYSLER DEALERSHIP SERVICE DEPARTMENT. SINCE IT WAS UNDER WARRANTY THEY HAVE CHANGE THE COMPUTER COMPONENT AND ITS PARTS SEVERAL TIMES. HOWEVER, THE ABS IS STILL NOT WORKING PROPERLY. RECENTLY THE ABS LIGHT CAME ON SUDDENLY WHILE I WAS DRIVING AND FOR ABOUT 15 SECONDS ABS DID NOT WORK WHEN PRESS UPON IT. THEN THE LIGHT SUDDENLY DISAPPEARS AND THEN THE BRAKE WORKED NORMALLY. I BELIEVE THIS ABS SYSTEM IS DEFECTIVE AND THERE SHOULD BE A RECALL IN THE ABS FOR THIS VEHICLE. THIS IS A TIME BOMB WAITING TO GO OFF AND I AM AFRAID A TERRIBLE ACCIDENT CAN HAPPEN IN THE NEAR FUTURE. HAS THERE BEEN A RECALL FOR THE ABS FOR THIS VEHICLE FROM THIS MANUFACTURER? WHAT OPTIONS DO I HAVE NOW THAT THE 10YEARS/100,000 MILES POWERTRAIN WARRANTY HAD EXPIRED? WHAT IS THE RESPONSIBILITY DOES THE MANUFACTURER/DEALERSHIP HAVE AFTER HAVING GONE THERE SEVERAL TIMES TO FIX THIS PROBLEM WITHOUT SUCCESS? CAN YOU PROVIDE SOME SUGGESTIONS FOR ME TO PROTECT MY FAMILY AND DO I HAVE ANY RECOURSE? UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THERE HAVE BEEN THREE INSTANCES WHERE THE SAME RIGHT REAR BRAKE PAD HAVE WORN DOWN BEFORE ANY OF THE OTHER BRAKE PAD ON OUR VEHICLE. AT THE TIME WE HAD AN EXTENDED WARRENTY AND CONTACTED THE DEALERSHIP AND THE VEHICLE WARRENTY OWNER THROUGH THE DEALERSHIP. THE WARRENTY OWNER INDICATED THAT IT WAS NORMAL WEAR AND TEAR THEREFORE THEY WOULD NOT COVER IT. WE FOUGHT WITH THE DEALERSHIP ABOUT THE ISSUE BUT THEY ALSO INDICATED THE SAME THING ALTHOUGH THEY COMMENTED THAT IT WAS VERY UNUSUAL THAT ONLY ONE SIDE OF THE VEHICLE WOULD HAVE SUCH A PROBLEM. WE MET ANOTHER CUSTOMER AT THE SAME DEALERSHIP THAT WAS HAVING THE SAME EXACT ISSUE WITH HER VEHICLE AND HAD BROUGHT IT IN FOR REPAIR. WE MENTIONED THIS TO THE SERVICE AGENT BUT IT WAS AGAIN NOT REGARDED AS SOMETHING SIGNIFICANT. THE FOLLOWING YEAR WE HAD THE SAME ISSUE WITH THAT SIDE OF THE VEHICLE AGAIN. WE WENT TO THE SAME DEALERSHIP WITH OUR COMPLIANT AND SHOWED THEM OUR REPAIR ORDER THE YEAR BEFORE AND THEY DID NOT REGARD IT AT ALL. WE HAD THE PROBLEM REPAIR AT PEP BOYS BECAUSE IT WAS GOING TO BE TOO MUCH AT THE DEALERSHIP. WE AGAIN HAD THE PROBLEM A THIRD TIME AND BY THIS TIME OUR EXTENDED WARRENTY WAS OVER AND WE KNEW THE DEALERSHIP WOULD NOT LISTEN SO WE WENT AHEAD AND REPAIRED THE PROBLEM YET AGAIN. AFTER READING THE OWNERS MANUAL AND SPEAKING WITH A FEW FRIENDS WE DECIDED TO FINALLY REPORT THE ISSUE TO NHTSA AFTER HEARING ABOUT THE TIRE ISSUES WITH SUV'S. THANKS.*AK

ON JULY 17, 2003, I PURCHASED A 2002 DODGE RAM 1500 QUAD CAB, VIN# [XXX], FROM HYDE PARK MOTORS, IN HYDE PARK, NY. IN OCTOBER OF 2003, I EXPERIENCED A PROBLEM WITH THE FRONT END SHAKING WHENEVER APPLYING THE BRAKES TO STOP THE VEHICLE. HYDE PARK MOTORS REPAIRED THE VEHICLE, AND STATED THE ROTORS WERE WARPED, WHICH CAUSED THE SHAKING IN THE FRONT END. I AGAIN RECENTLY NOTICED A SIMILAR SHAKING PROBLEM IN THE FRONT END WHILE APPLYING THE BRAKES. UPON BRINGING THE VEHICLE TO HYDE PARK MOTORS, THE SERVICE MANAGER CALLED TO ADVISE ME THAT THE ROTORS WERE WARPED YET AGAIN. I WAS THEN TOLD THAT WHEN THEY REPLACED THE ROTORS LAST YEAR, IT WAS DONE SO MERELY AS A MEASURE OF "GOOD WILL", AND THIS WAS A "WEAR AND TEAR" ISSUE THAT IS NOT COVERED UNDER WARRANTY. I THEN CALLED DAIMLER/CHRYSLER AT 800-992-1997 AND SPOKE WITH AN INDIVIDUAL BY THE NAME OF JOSH. I EXPLAINED THE SITUATION TO HIM, AT WHICH TIME HE CONTACTED HYDE PARK MOTORS TO INVESTIGATE THE ISSUE. UPON CALLING ME BACK, JOSH INFORMED ME THAT THIS WAS NOT OF ISSUE TO CHRYSLER AND IT WAS A "WEAR AND TEAR" SITUATION. UPON QUESTIONING THE FACT THAT THERE HAS BEEN ONLY 14,746 MILES SINCE THE ROTORS WERE LAST REPLACED, I REQUESTED TO SPEAK TO A SUPERVISOR IN ORDER TO ADDRESS A POSSIBLE RECURRING SAFETY ISSUE. I WAS ABRUPTLY TOLD BY JOSH THAT THERE IS NO SUPERVISOR AND HE IS PERMITTED TO MAKE THE DECISIONS THERE. NOT SATISFIED WITH THAT ANSWER, I CALLED ONCE AGAIN AND SPOKE WITH A SUBJECT BY THE NAME OF TOM. TOM ALSO CONTACTED HYDE PARK MOTORS AND GAVE ME THE SAME ANSWER AS I RECEIVED FROM JOSH. I AGAIN ASKED TO SPEAK TO A SUPERVISOR AND WAS REFUSED CONTACT WITH ANYONE ELSE. MY REPLY WAS SIMPLY THAT IT IS NOT NORMAL TO HAVE ROTORS REPLACED TWICE IN ELEVEN MONTHS, AND THIS IS HARDLY A "ROUTINE" SERVICE ISSUE. I AM CONCERNED THAT THIS MAY BE A SAFETY ISSUE WITH MY VEHICLE, AND DAIMLERCHRYSLER REFUSES TO ADDRESS MY CONCERN.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BRAKES SHUDDERING-IT'S BEEN IN TWICE ALREADY AND FIXED UNDER A TSB BUT THE PROBLEM IS HAPPENING AGAIN. NISSAN CORP HAS A CASE MANAGER ASSIGNED ALREADY. IDA COHEN. *JB

WHILE PULLING OUT ON TO THE MAIN STREET FROM A RESIDENTIAL HOUSING AREA, BOTH LANES CLEAR OF ON COMING TRAFFIC..DRY/SUNNY DAY.....12 NOON SATURDAY....AS I PULLED OUT I SAW 60 YARDS AHEAD TRAFFIC IN MY LANE WAS STOPPED FOR A VEHICLE 3-4 CARS AHEAD OF ME MAKING A LEFT HAND TURN. MY SPEED WAS UNDER 25 MPH AND WHEN I WENT TO APPLY THE BRAKES MY 1999 SUBURBAN 2WD WOULD NOT STOP. I APPLIED MY BRAKES WELL IN ADVANCE OF THE STOPPED VEHICLES, BUT MY SUBURBAN CONTINUED TO MOVE FORWARD WITH LITTLE OR NOT STOPPAGE. I TRIED TO DITCH THE VEHICLE TO THE RIGHT BUT COULD NOT DUE TO A TELEPHONE POLE, ROAD SIDE CEMETERY AND TREES. AT THE TIME I SAW THE ON COMING LEFT LANE DID NOT HAVE VEHICLES COMING SO I PULLED OUT INTO THAT LANE. I PASSED 2 OR 3 OF THE VEHICLE IN MY LANE BEFORE A VEHICLE TRAVELING IN THE LEFT LANE TOWARDS ME CAME. I TRIED TO STEER THE SUBURBAN TO THE LEFT INTO THE DITCH. I WAS UNSUCCESSFUL AND COLLIDED HEAD ON WITH THE OTHER VEHICLE. I HAD MY SEAT BELT ON BUT THE SEAT BELT DID NOT STOP ME FROM HITTING MY HEAD ON THE WIND SHIELD CAUSING A STAR BURST CRACK IN THE GLASS. BOTH AIR BAGS DEPLOYED....CW *JB

UNUSUAL WEARING & PULSATION OF FRONT BRAKES ON CAR; REPLACED 3 TIMES IN 41,000 MILES. 1) REPLACED ROTORS & PADS AT 7000 MI. AT OLDS DEALER-NO CHARGE. 2) 28,000 MI. SAME PROBLEM; WORK DONE BY ESTES CHEVY INDIANAPOLIS. GM SERVICE CTR. PAID 1/2. 3) AT 41,000 MILES, SAME PROBLEM. TOOK TO CAR-X FOR OPINION; EST. OF $283.00 TO FIX THE PADS & ROTORS; CALIPERS OK. TOOK CAR TO ESTES. THEY SAID A BAD CALIPER CAUSED BRAKES & ROTORS TO WEAR & ALL NEEDED TO BE REPLACED. THEY SUGGESTED OWNER "RACED THE CAR" - UNTRUE. ESTES GAVE ESTIMATE OF $1000 & SAID TO CALL GM SVC. CTR. GM CUSTOMER SVC REP, MAURA SAID GM WOULD PAY 1/2 THE COST. I TOLD HER THAT WAS NOT OK; THEY HAVE BRAKE PROBLEMS WITH ALEROS & HAVE DEFECTIVE VEHICLES CAUSING A PRODUCT LIABILITY & SAFETY CONCERN. MAURA REFUSED TO GIVE US THE OLD PARTS ON THE CAR IF WE HAD ESTES DO REPAIR WORK, SAYING GM WANTED THEM. SHE SAID ESTES' ESTIMATE WAS $863, DIFFERENT THAN MY QUOTE. I ASKED MAURA TO SEND E-MAIL OR FAX WITH GM OFFER & SHE TOLD ME SHE DID NOT HAVE ACCESS TO A FAX OR EMAIL. SHE ASKED IF I WOULD GIVE MAINTANENCE DOCUMENTATION. I TOLD MAURA THIS HAD NOTHING TO DO WITH BRAKES, AND I WANTED TO TALK TO HER SUPERVISOR. SHE REFUSED, SAYING SHE DOES NOT HAVE A SUPERVISOR. I TOLD HER TO CALL ESTES' SERVICE MGR; WE DID NOT WANT ESTES TO FIX IT. I HAD RESEARCHED BRAKE PROBLEMS ON ALEROS ON WEB; THERE ARE SITES DEVOTED TO THIS. WE PICKED UP THE CAR FROM ESTES, TOOK IT TO CAR-X TO FIX, & HAD THEM CHECK THE CALIPERS. COST WAS $284.00 FOR ROTORS AND PADS; THERE WAS NOTHING WRONG W/CALIPER; THEY WILL CHECK THE PADS EVERY 6 MOS . THEY GAVE US OUR OLD PARTS TO KEEP. THEY STATED GM ROTORS WERE THIN METAL; BRAKE PADS WERE GRINDING INTO THEM. THE VALUE OF THE CAR IS LESS THAN LOAN, BECAUSE OF POOR QUALITY OF THE CAR, SO WE ARE OUT THOUSANDS OF DOLLARS. ESTES LIED ABOUT THE PROBLEM, OVERCHARGED, AND GM REFUSED TO GIVE US THE PARTS OFF OUR OWN CAR. GM & ESTES COLLUDED IN EVALUATING THE CAR. *AK

BOUGHT VEHICLE IN MARCH OF 2004, REPLACE PADS IN EARLY MAY. THE ROTORS THEN WENT OUT JUNE 30. REPLACE AND LASTED 3 DAYS BEFORE BRAKE PEDAL WENT TO THE FLOOR. REPLACE MASTER CYLINDER. LIMITED SLIP DIFFERENTIAL LIGHT IS NOW COMING ON. STEREO DOES NOT HOLD A STATION. TRUCK HAS HAD NEW BRAKES 3 TIMES IN 3.5 MONTHS. *LA

REAR BRAKE HUM AT LOW SPEED, MAINLY WHEN ACCELERATING FROM FULL STOP. BOTH REAR ROTORS REPLACED AND PADS REPLACED, STILL OCCURS. OCCASIONAL GRINDING FROM DRIVER'S REAR BRAKE - MECHANIC CANNOT SOLVE PROBLEM DESPITE FREQUENT BRAKE PART REPLACEMENTS. DEALER CANNOT FIND PROBLEM EITHER. *LA

OUR 2001 CHEVY IMPALA HAS HAD BRAKE AND ROTOR PROBLEMS SINCE THE CAR HAD APPROXIMATELY 15,000 MILES. THE ROTORS WERE CUT TWICE AND REPLACED ONCE WHILE UNDER WARRANTY. THE CAR PULSATES WHEN REDUCING SPEED AND THE STEERING WHEEL SHAKES WHEN BRAKING. WE JUST SPENT $1,449 AT THE LOCAL CHEVY DEALER TO HAVE THE ROTORS ONCE AGAIN REPLACED AND BRAKES REPLACED ALONG WITH THE ABS BRAKING SYSTEM. IT IS NO LONGER UNDER WARRANTY AS THE VEHICLE HAS 65,000 MILES. THERE IS NO REASON BRAKE ROTORS SHOULD HAVE TO BE CUT OR REPLACED EVERY 6,000 MILES. THERE IS NO REASON THAT THE BRAKES SHOULD HAVE HAD TO BE REPLACED TWICE. THERE HAS TO BE A MANUFACTURERS DESIGN DEFECT AND THE CAR MANUFACTURER SHOULD HAVE TO PAY FOR ALL THESE EXPENSES. *LA

PROBLEM PERTAINS TO ROTORS, DISCS & CALIPERS ON A 2000 JEEP GRAND CHEROKEE.PROBLEMS CAUSE SEVERE VIBRATION & SHIMMYING WHEN BRAKES ARE APPLIED FROM 15 TO 55 MPH.WAS UNAWARE THE DEALERSHIP RESURFACED ROTORS BETWEEN 7,000 & 8,000 MILES WHEN TAKED IN FOR AN OIL CHANGE IN 2001.PROBLEMS OCCURED AGAIN IN 2002 AT 14,500 MILES-ROTORS WERE RESURFACED AGAIN & THEY INFORMED US THEN THAT THE ROTORS WERE ALREADY RESURFACE ONCE IN 2001.PROBLEMS OCCURED AGAIN IN 2003 AT 23,600 MILES-ROTORS,BRAKE PADS & CALIPERS WERE ALL REPLACED.HAVING MORE PROBLEMS NOW JULY 7,2004-ROTORS ARE WARPED AGAIN AT 29,500 MILES. THIS IS A VERY DANGEROUS VEHICLE TO OPERATE IN THE MOUNTAINS OF PENNSYVLANIA.I WOULD LIKE TO HAVE THE NHTSA RECALL THIS VEHICLE AND HAVE IT REPAIRED PROPERLY.*AK