BRAUN Complaints

The outer roll stop is very slow to deploy, takes minutes. You can step on it and make it go down but that is not proper. NY bus sales has looked at it numerous times and is still extremely slow. Other districts within our area have the same problem. DOT does not have a time specification that this must deploy, but that does not make it right. This is a Braun Millenium series. Braun has offered suggestions but nothing has worked.

The wheelchair lift belongs to NEMT company MedPort Logistics. The lift does not hold the stated weight of 800 lbs and has never been serviced or inspected.

WHILE IN STOWED POSITION, WHEEL CHAIR LIFT LEAKS DOWN AND MAKES CONTACT WITH THE VEHICLE DOORS. CONTACT CAUSES DAMAGE TO DOORS AND LIFT HAS TO BE MOVED BACK INTO POSITION. LIFT WILL PUSH DOOR OUT SO FAR THAT SAFETY SENSOR WILL NOT ALLOW VEHICLE TO PLACED INTO GEAR.

TL* THE CONTACT OWNS A BRAUN CENTURY-2 WHEELCHAIR LIFT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12E002000 (EQUIPMENT ADAPTIVE) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER REMOVED THE SPRINGS FROM THE WHEELCHAIR LIFT BUT DID NOT REPLACE THEM. AS A RESULT, THE WHEELCHAIR LIFT WOULD NO LONGER RETRACT. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THEY DID NOT REPLACE DEFECTIVE PARTS THAT WERE REPLACED. THE FAILURE MILEAGE WAS NOT AVAILABLE. ## VIN PASSED ## BRAUN CENTURY-2 ##

I HAVE ONLY 2005 PONTIAC MONTANA ENTERVAN FROM BRAUN, AND IT IS ABOUT TO GET ITS FIFTH FUEL TANK. TWO OTHER TANKS WERE DELIVERED BUT NOT INSTALLED BECAUSE THEY WERE DEFECTIVE. I ONCE MET A GUY WITH A VEHICLE LIKE MINE AND HE ALSO HAD A FUEL TANK LEAK. I BELIEVE THAT THIS SHOULD BE INVESTIGATED. WHILE THE POPULATION OF VEHICLES IS SMALL, THE HANDICAPPED PEOPLE IN THEM ARE MOST VULNERABLE. THIS IS ESPECIALLY TRUE IF THE WHEELCHAIR RAMP WILL NOT GO DOWN OR THERE'S A FIRE IN THE AREA OF THE RAMP. THE CONTACT WANTED TO FILE THE COMPLAINT THAT HE SENT VIA EMAIL. THE CURRENT MILES WERE 65,000. THE VIN WAS NOT AVAILABLE. BL

MY 2000 FORD WINDSTAR'S SPEEDOMETER,ODOMETER AND CRUISE CONTROL DOES NOT WORK. THE #10 FUSE CONTINUOUSLY BLOWS AND THE ABS LIGHT IS ON. I HAVE REPLACED SEVERAL FUSES, PURCHASED A NEW BRAKE PRESSURE DEACTIVATION SWITCH, AND THE CONNECTOR AND HAD THEM INSTALLED. *TR

THE BRAUN CORPORATION MILLENNIUM 917NL SERIES WHEEL CHAIR LIFTS HAVE HALOGEN PLATFORM LIGHTS MOUNTED TO THE LIFT ARMS. THE HEAT PRODUCED BY THESE LAMPS EXCEED 300 DEGREES. THE HEAT FROM THESE LAMPS HAVE BURNED THE OUTER GARMENTS OF SOME OF OUR BUS OPERATORS. THE HEAT PRODUCED FROM THESE LAMPS HAVE BURNED THE SKIN OF SOME OF OUR OPERATORS. BRAUN LIFT CORPORATION HAS BEEN CONTACTED REPEATEDLY ABOUT THIS ISSUE AND ASKED TO PROVIDE ANOTHER TYPE OF LIGHT SYSTEM THAT WILL NOT PRODUCE AS MUCH HEAT, OR BE LOCATED IN A PLACE THAT WILL NOT CONTACT DRIVERS OR PASSENGERS. BRAUN LIFT CORPORATION HAS BEEN UNRESPONSIVE. *TR

THE CONSISTENT PROBLEM IS THAT WHEN USING WHAT APPEARS TO BE A FLAT LEVEL PARKING PLACE, MOST OFTEN MARKED AS AN ADA APPROPRIATE PARKING PLACE FOR PERSONS WITH DISABILITIES, MANY TIMES THE BRAUN LIFT (DESCRIBED BELOW) WILL NOT COMPLETE ITS EXPECTED FUNCTION. AS A QUADRIPLEGIC, I CANNOT GET OUT OF MY WHEELCHAIR TO INSERT A SPACER UNDER THE FOOT THAT WILL ALLOW ME TO GET ONTO OR OFF OF THE LIFT. I DEVISED A TOOL THAT HAS VARIOUS THICKNESSES AND IS KEPT AVAILABLE TO PUT UNDER THE FOOT, BUT IT CAN ONLY BE USED BY ANOTHER PERSON OUTSIDE OF THE VAN. THE LIFT CANNOT BE USED ON ANY KIND OF AN UNEVEN SURFACE INCLUDING WHAT APPEARS TO BE FLAT, ORDINARY, ASPHALT-COVERED PARKING LOTS. FROM THE END OF SEPTEMBER, 2007, FORWARD, A PHOTOGRAPH AND/OR VIDEOTAPE RECORD WILL BE MADE EACH TIME THE VAN AND LIFT IS USED AND THE LIFT FAILS AS DESCRIBED ABOVE. AT THE DIRECTION OF THE MANUFACTURER, ON 10-8-07 THE VEHICLE WAS TAKEN FOR A SECOND TIME TO A LOCAL DEALER FOR REPAIR. THE REPAIRS AND ADJUSTMENTS WERE MADE ONCE AGAIN. WHEN IT WAS COMPLETED AND THE VAN WAS OUTSIDE ON A TYPICAL SMOOTH, LEVEL, ASPHALT SURFACE MY EMPLOYEE TRIED TO OPERATE THE LIFT. WHEN THE PLATFORM TOUCHED THE GROUND, THE BARRIER PLATE FAILED TO OPEN. THE LIFT DESCRIBED ABOVE REMAINS DEFECTIVE AND IS DANGEROUS FOR A SOLE WHEELCHAIR-USER-DRIVER TO USE. *JB

MY 2002 FORD E350 VAN WAS MODIFIED BY LOWERING THE FLOOR 4" AND INSTALLING A BRAUN UNDER VEHICLE LIFT (UVL) BY ALAMO MOBILITY IN SAN ANTONIO, TX.. THE VETERAN'S ADMINISTRATION PAID FOR THE MODIFICATION. THE DRIVE SHAFT IS HITTING THE TOP OF THE UVL WHEN THE VEHICLE GOES OVER A BUMP IN THE ROAD. THERE IS SCARRING ON THE ALUMINUM DRIVESHAFT AND ON THE UVL CASE. THE MODIFIER NOW STATES THAT ADDITIONAL MODIFICATION MUST BE DONE BY ADDING A 2 PIECE DRIVESHAFT AND THERE WILL BE AN ADDITIONAL COST INVOLVED. THE ORIGINAL MODIFICATIONS WERE FINISHED IN JANUARY 2004 AND CERTIFIED BY ALAMO MOBILITY TO BE COMPLETE. THEY HAVE BEEN PAID FOR. *NM

BOTH AIRBAGS FAILED TO DEPLOY IN FRONTAL COLLISION, RESULTING IN SEVERE STRUCTUAL DAMAGE, INCLUDING FIREWALL OF VEHICLE. VEHICLE DECLARED TO BE A TOTAL LOSS BY INSURANCE COMPANY. COULD NOT BE REPAIRED TO A SAFE CONDITION.*AK