HYUNDAI 92101-0A000 Complaints

FROM: [email protected] SUBJECT: RE: HYUNDAI SONATA 2011 DATE: TUE, 6 MAR 2012 18:01:34 -0700 DEAR JAVIER RIVERA: THANK YOU FOR CONTACTING HYUNDAI MOTOR AMERICA. WE APPRECIATE THE OPPORTUNITY TO ASSIST YOU, BUT WE APOLOGIZE FOR THE CIRCUMSTANCES THAT PROMPTED YOUR CONTACT. WE WOULD LIKE TO REFER YOU TO YOUR SERVICING DEALERSHIP FOR THE DIAGNOSIS OF YOUR BATTERY CONCERN PRIOR TO ANY DECISIONS BEING MADE ABOUT A BUYBACK SITUATION. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE YOU BUT WE NEED ADDITIONAL INFORMATION REGARDING YOUR SITUATION TO REVIEW YOUR CASE FURTHER. ONCE YOU HAVE CONTACTED YOUR DEALERSHIP FOR THE REPAIR DETAILS, PLEASE CONTACT US WITH THE DEALERSHIP CONTACT INFORMATION THAT INCLUDES WHO IS WORKING WITH YOU AND WHAT THEY ARE OFFERING TO DO TO ADDRESS YOUR CONCERNS. WE HAVE DOCUMENTED YOUR COMMENTS. YOUR CASE NUMBER 4751061 CAN BE REFERENCED IF WE CAN PROVIDE FURTHER ASSISTANCE. THANK YOU FOR CONTACTING HYUNDAI MOTOR AMERICA. TO: [email protected] SENT: MON, 05 MAR 2012 20:55:27 -0700 SUBJECT: HYUNDAI SONATA 2011 TO WHOM IT MAY CONCERN, I AM THE OWNER OF A HYUNDAI SONATA HYBRID 2011. I RECENTLY BOUGHT THE CAR IN NOVEMBER 2011. I WAS VERY EXCITED OF BUYING MY FIRST HYBRID AND THE SIGNIFICANT SAVINGS IN GAS. I HAVE BEEN HAPPY WITH THE CAR, ALTHOUGH I HAVE REALIZED THAT THE SAVINGS IN GAS WERE GOOD IN THE BEGINNING, BUT HAVE DRAMATICALLY DECREASE LATELY. I THOUGHT IT WAS OUR DRIVING AND HAD NOT PAID TOO MUCH ATTENTION TO THIS UNTIL YESTERDAY WHEN THE FOLLOWING INCIDENT OCCURRED. YESTERDAY, SUNDAY MARCH 4, 2012, AROUND 9:00 AM ON OUR WAY TO CHURCH WITH THE ENTIRE FAMILY, WHILE MY SON, 15 YEARS OLD WITH A LEARNERS PERMIT. OUT OF THE BLUE THE CAR JERKED, STALLED AND COMPLETELY LOST POWER ON SOUTHWEST PARKWAY. MY SON, AN INEXPERIENCE DRIVER, TOTALLY PANIC AND ALMOST CRASHED INTO A PASSING CAR. THE CAR WAS TOWED TO THE DEALER, ROUND ROCK HYUNDAI IN TX. TODAY THE DEALER WAS UNABLE TO GIVE ADDITIONAL IN

I WAS RECENTLY IN A CAR ACCIDENT WHICH WAS MY FAULT, HOWEVER THE AIRBAG DID NOT GO OFF OR WAS NEVER THERE TO BEGIN WITH ( ITS A USED CAR). THE CRASH WAS HEAD ON AND THE AIRBAG MOST DEFINITELY SHOULD HAVE GONE OFF. *TR

THE CAR PULLS TO THE LEFT AND THE STEERING IS SLIGHTLY TILTED LEFT IN NORMAL DRIVING POSITION. ALSO HAVE TO APPLY A CONSTANT FORCE TO KEEP THE CAR STRAIGHT. AT HIGH SPEEDS THE STEERING FEELS FREE. *TR

AFTER HAVING A SERVICE ON MY 2010 HYUNDAI TUCSON, 2 DAYS LATER THE ESC INDICATOR LIGHT CAME ON, AND THE DBC INDICATOR LIGHT CAME ON, AND THE SHIFTER WAS HARD TO PUT INTO GEAR. TOOK IT IN AND THEY CHANGED THE SHIFTER. ABOUT 2 WEEKS LATER THE SAME TWO LIGHTS CAME ON AGAIN, ONLY THIS TIME WHEN YOU PRESSED ON THE GAS THE RPM WOULD SHOOT UP BUT THE CAR WOULDN'T MOVE, AND THE BRAKES WERE LOCKED. THE CAR WAS TOWED AND THE MAP SENSOR WAS CHANGED. WHEN I WAS TOLD THE CAR WAS FIXED I CAME IN TO TEST DRIVE THE CAR AND THE CHECK ENGINE LIGHT WAS ON. I DID NOT TAKE THE CAR. THE NEXT DAY THE CAR WAS GIVEN BACK TO ME AND THE LIGHT WAS OFF. 2 WEEKS LATER THE SAME PROBLEM HAPPENED AGAIN. I WAS TOLD THAT THE BRAKES NEEDED TO BE BLED, AFTER A FEW DAYS THE CAR WAS GIVEN BACK TO ME. 4 WEEKS LATER THE SAME PROBLEM OCCURRED AGAIN, AND THE CAR WAS TOWED, ANOTHER PART WAS CHANGED AGAIN. I KNOW THAT THE SHOP I AM WORKING WITH IS TRYING THEIR BEST TO FIX THE PROBLEM, BUT THE CAR IS SCARY TO DRIVE. AT ANY TIME THE ESC AND DBC LIGHT WILL COME ON, AND THE BRAKES WILL LOCK, AND WHEN YOU PRESS THE GAS THE RMP WILL SHOOT UP AND THE CAR WON'T MOVE. TWICE NOW THIS HAS HAPPENED TO BE ON A MAIN HIGHWAY AND I DO GOOD TO PULL OVER BEFORE SOMEONE HITS ME. *TR

OUR 2008 HYUNDAI SONATA , AT AROUND 25000 MILES BEGAN TO HAVE INTENSE SCREECHING FROM REAR BRAKES. LOCAL MECHANIC INFORMED US HYDRAULIC PISTON WAS STUCK/RUSTED OPEN AND WAS WEARING BRAKES TOTALLY DOWN. HE WAS ABLE TO GREASE AND DO PAINSTAKING REPAIRS TO PISTONS . HAD TO REPLACE SHOES/ROTORS. NEITHER VISOR WILL STAY UP THEY HAVE SAGGED TO THE POINT THAT WE HAVE ESCORTED TO INDUSTRIAL VELCRO TO KEEP THEM UP.THIS HAS NEARLY CAUSED 2 ACCIDENTS. *TR

7-09 REAR BRAKE PADS FROZEN TO CARRIERS: CLEANED AND REPLACED PADS AT 11, 488 MILES. 10-09 REAR RIGHT WHEEL NOT SPINNING FREELY: CLEAN AND ADJUST REAR BRAKE ASSEMBLY AT 14,978 MILES. 3-11 BACK BRAKE ROTORS AND PADS NEEDED TO BE REPLACED AT 30,625 MILES. THERE IS SOMETHING WRONG WITH EITHER THE DESIGN OF THE BRAKE SYSTEM OR THE MATERIALS THAT ARE USED FOR THE BRAKE ASSEMBLY. I'VE DRIVEN CARS IN THE NEW ENGLAND AREA FOR 28 YEARS HAVING LIVED IN THE SAME AREA ALL 28 YEARS, AND HAVEN'T HAD THIS MUCH TROUBLE WITH THE CARS I'VE HAD. *TR

VIBRATION IN STEERING, GRINDING NOISE IN TRANSAXE, LOW TIRE PRESSURE (BY DEALER), REFUSAL TO PERFORM 3,750 MILE MAINTINCE SECDULE (DEALER REFUSED). *TR

CRANKSHAFT PULLEY BOLT FAILED. BROUGHT TO DEALER FOR REPAIR. BOLT WAS PART OF NHTSA RECALL. DEALER STATED THEY NEEDED TO REPLACE CRANKSHAFT AS WELL. DEALER RETURNED VEHICLE W/O REPLACING CRANKSHAFT. 15 MONTHS LATER THE SAME BOLT FAILED. TOOK TO AN INDEPENDENT REPAIR SHOP, THEY EXPLAINED THE CRANKSHAFT NEEDED TO BE REPLACED. TOOK BACK TO THE DEALER, THEY REPLACED BOLT AND DIDN'T REPLACE CRANKSHAFT. ON 9/13/10 THE BOLT FAILED AGAIN, INDEPENDENT REPAIR SHOP, AND A DIFFERENT DEALER VERIFIED THE NEED FOR CRANKSHAFT TO BE REPLACE. CONTACTED KIA OF AMERICA, AND CASEY KIA WITH NO SIGN OF RESOLUTION. *TR

KIA OPTIMA 2004. DRIVER-DOOR LOCKED UP. WOULDN'T OPEN. CAN'T OPEN THE DOOR EITHER FROM INSIDE OR OUTSIDE. I HAD TO GET OUT OF THE CAR FROM PASSENGER DOOR. WINDOWS CAN'T BE OPENED! *TR

2005 HYUNDAI TIBURON SE V6 STD. - CLUTCH REPLACED UNDER WARRANTY AT 42K AND AGAIN AT 53K - 7 MOS LATER CLUTCH FAILED AGAIN. HYUNDAI STATES "WE'VE COVERED 2 TIMES, NOT COVERING AGAIN". OBVIOUSLY THIS IS AN ONGOING PROBLEM W/THIS VEHICLE - I'VE OWNED STANDARDS ALL MY LIFE, MAZDA 189K ON ORIGINAL CLUTCH AND DATSUN 110K ON ORIGINAL CLUTCH - HAVE NEVER HAD TO REPLACE A CLUTCH. THERE ARE SEVERAL ONLINE COMPLAINTS REGARDING 2005 CLUTCH FAILINGS NOT COVERED. HTTP://WWW.ALLWORLDAUTO.COM/COMMENTS/2005_HYUNDAI_TIBURON_COMMENTS_AND_COMPLAINTS_25-2223-2005-1.HTML THERE IS CURRENTLY A CLASS ACTION SUIT PENDING AGAINST HYUNDAI FOR THIS EXACT PROBLEM OCCURRING IN 2003 TIBURON MODELS. THIS IS SOMETHING HYUNDAI HAS BEEN AWARE OF FOR YEARS AND HAS IGNORED. THEY CLAIM NOT ALL THE PARTS OF THE CLUTCH ASSEMBLY, KIT, ETC ARE COVERED UNDER THEIR 100K/10 YR WARRANTY - THIS IS A BOGUS WARRANTY. THIS SITUATION REQUIRES SOME INVESTIGATION. *TR