MERCEDES-BENZ HEADLIGHT LENSES Complaints

I HAVE A 1992 300CE MERCEDES BENZ. THE WIRING HARNESS IS BAD AND I'M TOLD THAT THE PLASTIC WAS MADE OF WHAT HAS BEEN OUTLAWED. THIS MATERIAL MAY CAUSE A FIRE. WHAT IF ANYTHING CAN I DO TO REMEDY THIS WITHOUT HAVING TO PAY AN ARM AN LEG, AS FAR AS THE MERCEDES COMPANY IS CONCERNED? HELP!!!!!!!!!!! PLEASE NOTE THERE HAS BEEN NO ACCIDENT BUT IN ORDER TO PROCEED I HAD TO PUT IN A DATE. THANK YOU. *JB

ON MAY 13, 2005, I PURCHASED A USED CAR FROM DC MOTORS OF ANAHEIM HILLS, CA. THE CAR CAME FROM WALTER MERCEDES RIVERSIDE, CA. THE CAR WAS NOT RECONDITIONED BEFORE SELLING. THE COMPANY INTENTIONALLY DEFRAUD ME SINCE I HAVE A PAPERWORK FROM THE DEALERSHIP THAT THE CAR HAS BEEN THROROUGHLY CHECK FROM BUMPER TO BUMPER. TODATE, MY CAR HAS BEEN IN THE SHOP FOR A TOTALLED OF 12 DAYS, 4 VARIOUS VISITS. THE FOLLOWING WERE THE PROBLEMS: MISSING GRILL, SHAKING IN THE STEERING, CAR NEEDS NEW TIRES AND FRON WHEEL ALIGNMENT, HUMMING NOISE, HOT AIR COMING OUT OF THE PEDAL, INCORRECT TIRES SPECIFICATION CURRENTLY INSTALLED, THE RETRACTABLE HARDTOP STOP FUNCTIONING. I HAD TO PAY $302.00 FOR THE MISSING AND NEITHER DC MOTORS AND WALTERS TAKES RESPONSIBILITY TO TAKE CARE OF THE PROBLEM.

DATE OF PURCHASE WAS 01/10/2005 SERVICE#1.1ST WHEEL ALIGNMENT WAS ON 01/18/2005 MILEAGE IN WAS 788 MILES, THE FRONT & REAR, BOTH HAD TO BE RE-ALIGNED, REPLACED PARTS WERE WHEEL CAMBER/CASTER-L SIDE/ADJUST INSTALL BOLT KITS AND WHEEL CAMBER/CASTER-R SIDE/ADJUST INSTALL BOLT KITS AND CAR WAS TESTED TO VERIFY PULL TO THE RIGHT, THEY FOUND CAMBER ON LEFT FRONT OUT OF SPECS ALSO VEHICLE HAS A 0.14 SPLIT IN CASTER R&R TWO LOWER ENCAP PANELS INSTALL CASTER KIT ON RIGHT FRONT AND INSTALL CAMBER KIT ON LEFT FRONT PERFORM FOUR WHEEL ALIGNMENT ROAD TEST CAR AFTER THE CAR WAS COMPLETED. SERVICE #2. AT 1,766 I REQUESTED ANOTHER WHEEL ALIGNMENT BECAUSE THE CAR BEGAN PULLING TO THE RIGHT AGAIN. SERVICE #3 04/25/2005 AT 6174 MILES AND 05/10/2005 AT 6,310 MILES AFTER HIGH SPEED PANIC STOP ON INTERSTATE 15 NORTH A SEMI TRAILER TRUCK SWERVED INTO THE PASSING LANE CAUSING ME TO SLAM ON MY BRAKES TO AVOID THE TRAILER ON THE HIGHWAY. THIS IMMEDIATELY CAUSED THE CAR TO BEGIN TO SHAKE, SHIMMY AND RATTLE DOWN THE FREEWAY UNTIL I COULD REACH A SAFE STOPPING POINT. I COULD NOT STOP ON THE FREEWAY I WAS IN THE MIDDLE OF THE DESERT AND TRAFFIC WAS EXTREMELY HIGH. THIS PANIC STOP REQUIRED ME TO GET ANOTHER WHEEL ALIGNMENT. SERVICE #4. 06/21/05 AT 8,548 MILES SERVICE DIRECTOR OF MERCEDES-BENZ TOM FOX TEST DROVE MY CAR AND HE AGREED THAT THE CAR PULLS HARD TO THE RIGHT CHANGING LANES BY IT''S SELF. THE CARS WINDOWS ALSO DO NOT ROLL UP ALL THE WAY, THEY REACH THE TOP AND THEN ROLL BACK DOWN HALF WAY. THE HOOD (FIRE) INSULATION HAS SHRUNK AND RIPPED OFF THE TOP OF THE HOOD AND IS FALLING INTO THE ENGINE. TOM STATED WHEEL ALIGNMENT IN NOT TOTALLY FIXABLE, THE WINDOW MOTORS HAD TO BE REPLACED AND THE HOODS FIRE INSULATION ALSO HAD TO BE REPLACED. MERCEDES-BENZ OF SAN DIEGO IS ALLOWING ME TO PICK UP MY CAR TOMORROW 06/27/2005. THEY (MERCEDES-BENZ OF SAN DIEGO) ARE TYING TO TELL ME THAT IT IS NORMAL FOR THIS CAR TO PULL TO THE RIGHT?

I HAVE A 1999 MERCEDES BENZ E320 THAT HAS REQUIRED REPAIRS X3 ON THE SAME REAR WINDOW REGULATOR & RIVET ON THE DRIVER'S SIDE ON JUNE 1, 2001, NOVEMBER 3, 2003 AND JUNE 10, 2005. THIS WINDOW IS RARELY OPENED. I WOULD APPRECIATE EVALUATION OF THIS PROBLEM. THE WARRANTY ON THE PARTS ARE FOR 1 YEAR ONLY. THERE MUST BE DEFECTIVE PARTS BEING USED FOR THIS TO BE OCCURING WITHIN 18 MONTHS AFTER INSTALLATION OF NEW PARTS. THANKS.

93 300SE PURCHASED IN 1999; TRANSMISSION REPLACED IN MONTH AND HALF; 11/22/04 TRANSMISSION STOPPED PULLING ON HIGHWAY HALFWAY BETWEEN MEMPHIS AND ST LOUIS. WHEN WE TURNED THE CAR OFF, IT WOULD NOT START AGAIN. LIGHTS, RADIO, HORN, ETC WORKED, BUT CAR WOULD NOT SAY ANYTHING. READ ARTICLE ON INTERNET REGARDING DEFECTIVE B2 PISTON AND 'T' SEAL IN 93 AND EARLIER TRANSMISSIONS (722.3,.4,.5). WE HAVE 722.502. MERCEDES (1-800 FOR MERC) DOESN'T KNOW ANYTHING ABOUT IT. MERCEDES TRANS SHOULD LAST LONGER THAN FIVE YEARS. WE HAD THE CAR TOWED TO SIKESTON, MO. AND THEN WE TOWED IT BACK TO OUR SHOP IN EARLE, ARKANSAS, WHERE IT IS NOW. WE ARE TRYING TO GET INFO REGARDING THIS PISTON AND T SEAL BEFORE DOING ANYTHING. *AK

LN LATE AUGUST, THE "CHECK ENGINE" LIGHT WAS ILLUMINATED ON THE DASHBOARD OF A 1999 MERCEDES BENZML430. CAR WAS DELIVERED TO THE DEALER TO REMEDY THIS PROBLEM. AFTER SEVERAL WEEKS AND TESTS, MERCEDES BENZ DECIDED TO REPLACE TRANSMISSION. OWNER INCURRED COST OF LABOR. IN NOVEMBER, DRIVER WAS PARKING CAR AND REMOVED KEY FROM IGNITION WHILE TRANSMISSION WAS IN DRIVE. KEY RELEASED IN ERROR CAUSING CAR TO ROLL INTO A RAVINE AND HIT A TREE. MERCEDES HAS DONE NOTHING TO CORRECT THE FAILURE OF THIS IMPORTANT SAFETY FEATURE. IN FACT, THEY STATE THAT THE KEYS(3)ARE WORN DOWN AND NO LONGER PROVIDE THE SAFETY BY LIMITING THE RELEASE OF THE KEY UNLESS THE CAR IS IN PARK MODE. CAR WAS DELIVERED TO MERCEDES BENZ FOR INVESTIGATION. AFTER A TWO WEEK INVESTIGATION, MERCEDES CLAIMS THE KEYS(3) WERE WORN OUT AND THAT IS WHY THIS IMPORTANT SAFETY FEATURE FAILED. MERCEDES IS TAKING NO RESPONSIBILITY FOR CORRECTING THE PROBLEM OR FIXING THE CAR. THE RESULT OF THIS "DEFECT" COULD INVOLVE SEVERAL FATALITIES. IF A DRIVER CAN REMOVE THE KEY FROM THE IGNITION WHEN THE TRANSMISSION IS NOT IN PARK, THIS FEATURE CAN NOT BE CLAIMED AS SAFE. IF MERCEDES CLAIMS THIS IS A KEY ISSUE, THEN ADDITIONAL SAFETY FEATURES SHOULD BE IN PLACE TO ALERT THE CONSUMER TO THIS PROBLEM. WHILE SUBMITTING THIS COMPLAINT, IT WAS NECESSARY TO FILL IN THE FIELD OF "HEADLIGHT LENSES." WRITER WAS NOT GIVEN ANY OPTIONS AND SO INPUTTED THIS INFORMATION IN ORDER TO PROCEED. AS YOU CAN SEE THE HEADLIGHT LENS HAVE NOTHING TO DO WITH THE PROBLEM. ACCORDING TO MERCEDES THIS IS AN IGNITION/TRANSMISSION PROBLEM. *AK

I PURCHASED THE CAR WITH 1,000 MILES ON IT, I WAS THE 3RD OWNER. 1ST OWNER WAS DEALER IN NJ, 2-ND OWNER WAS MY FATHER. THE PROBLEM STARTED AROUND 15,000 MILES AND HAS CONTINUED. THE PROBLEM IS WITH THE REAR BRAKE3 LIGHT ASSEMBLY. I HAVE BEEN TOLD THAT THIS IS A "KNOWN DEFECT" THAT HAS NOT BEEN RECALLED WITH THE SLK MODEL THAT MERCEDES MANUFACTURES. I HAVE BEEN TOLD THE TAIL LIGHT ASSEMBLY DOES NOT HAVE A WAY TO COOL OFF AND GETS TOO HOT AND BURNS UP CAUSING THE BRAKE LIGHTS TO LOOSE CONNECTION AND THEY FAIL. 4 DIFFERENT MECHANICS HAVE ALL TOLD ME THE SAME STORY. I WAS TOLD THAT I COULD KEEP REPLACING THE PART AND THE SAME THING WOULD HAPPEN AGAIN AND AGAIN AND I WOULD NOT BE ABLE TO CORRECT THIS DEFAULT BECAUSE OF THE DESIGN OF THE MODEL OF THIS MERCEDES. I AM AFRAID THAT I AND MY SON WHICH IS 2 WILL BE IN A SERIOUS ACCIDENT MAYBE EVEN FATEL IF SOMETHING IS NOT DONE, I HAVE GONE TO THE DEALERSHIP LOOKING FOR HELP, THEY WILL NOT HELP ME, THEY TOLD ME TO GO TO MERCEDES, THEY WILL NOT HELP ME. I HAVE BEEN SHOW THE PART THAT GETS TOO HOT AND LOOSES ITS CONNECTION. I HAVE THEM WITH ME FOR PROOF OF WHAT I AM SAYING IS FACTUAL AND MERCEDES IS NEGLECTING THIS ISSUE. I ASSUME THEY DON'T WANT TO BE BOTHERED WITH AN EXPENSIVE RECALL. PLEASE HELP US.*AK

TRAVELING AT HIGHWAY SPEEDS OF 70 MPH UP A STEEP GRADE ON CALIFORNIA INTERSTATE 5 ON THE SECTION OF THE HIGHWAY KNOWN AS "THE GRAPE VINE" ELEVATION OF 3000-4000 FEET, HEADED NORTH KEEPING PACE WITH HEAVY TRAFFIC IN THE FAST LANE (FAR LEFT HAND SIDE OF THE FREEWAY HIGHWAY ), IN THE AFTERNOON OF 2/16/04 AT 2 PM WITH CRUISE CONTROL ON THE CAR ( 1999 MERZ, CLASS HD,, BODY TYPE UT [XXX]) AUTOMATICALLY SHIFTED TO A LOWER GEAR SENDING THE RPMS FROM 2500 TO 3000-4000, THIS NORMAL AUTOMATIC ACTION CAUSED THE CAR TO STOP ALL FORWARD MOTION REDUCING BOTH CAR SPEED AND RPMS TO ZERO IN THE FAST LANE, THE IMPACT A "FULL ENGINE SHUT DOWN" A HIGHLY DANGEROUS ACTION IN FAST MOVING TRAFFIC WITH A SHORT HAZARDOUS SIGNALING NOTICE. THE CAR IN JULY OF 2003 PERFORMED IN THE SAME MANNER IN THE SAME SECTION OF "THE GRAPE VINE" HEADED SOUTH IN THE FAST LANE WITH A DIFFERENT DRIVER, NOT USING CRUISE CONTROL THE VEHICLE STOPPED ALL FORWARD MOTION. SHORTLY ARRIVING IN PALM SPRINGS CALIFORNIA ON THE SAME DAY, THE CAR AGAIN PERFORMED IN THE SAME MALFUNCTION. THE CAR WAS TAKEN TO THE PALM SPRINGS MERCEDES DEALERSHIP. THE PROBLEM IDENTIFIED AND PRESUMABLY RESOLVED. THE PROBLEM IS NOT RESOLVED AS STATED FOR THE PURPOSE OF THIS LETTER. IT HAS OCCURRED FOR THE THIRD TIME. THIS IS A CRITICAL LIFE THREATENING MALFUNCTION THAT DEMANDS IMMEDIATE RECTIFICATION. *JB UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TRANSFER CASE FAILURE. FRONT DRIVE AND PASSENGER SIDE WHEELS MAKES NOISE WHEN MAKING A TURN FROM STOP POSITION OR SLOW SPEED. DID SOME RESEARCH AND IT TURNS OUT THAT THIS IS A REGULAR OCCURANCY FOR THE 1998-1999 ML320. *AK

I HAVE A 2000 MERCEDES C280 SPORT, WHICH HAS CONSTANT FUEL GAUGE PROBLEMS. IT'S AS IF THE GAUGE HAS A MIND OF IT'S OWN. THIS PROBLEM WAS REPAIRED ONCE ACCORDING TO MY DEALER, BUT HAS SOMEHOW MANIFESTED ITSELF AGAIN. I FEEL THIS IS A DESIGN FLAW AND WOULD LIKE TO KNOW WHAT MERCEDES IS DOING TO FIX IT. *AK