MERCEDES-BENZ Complaints

I PUT MY SEAT BELT (S/B) ON AND STARTED THE IGNITION. A LOUD BANG, I WAS JERKED BACK INTO MY SEAT BY THE S/B AND WAS TRAPPED. WHITE SMOKE ESCAPED WHERE THE S/B COMES OUT OF THE FRAME. THE SRS LIGHT WAS ILLUMINATED. I TURNED THE CAR OFF, UNBUCKLED THE S/B, WHICH DIDN'T RETRACT BACK INTO THE FEED, GOT OUT OF THE CAR AND WAITED FOR THE SMOKE TO DISSIPATE. I GOT BACK INTO THE CAR, PUT MY S/B ON, WHICH WAS STUCK AND WOULD NOT ADJUST. I CALLED MB DEALERSHIP TO REPORT INCID AND MAKE APT FOR CAR TO BE CHKD. 8-30-07 I BROUGHT CAR INTO MB OF RENO, NV. MB SAID NEED TO ORDER PARTS, BRING BACK ONCE PARTS IN. THE OTHER SERVICE ADVISOR SAID THAT THE SAME THING HAPPENED TO ANOTHER CUST RECENTLY, BUT NEVER HEARD OF ANOTHER OCCURRENCE. I ASKED MY SERVICE ADVISOR, JOSEPH CASTLEBERRY, TO INVEST PROBLEM, LET ME KNOW. HE WOULD GET BACK TO ME. I PICKED UP THE CAR AFTER REPAIRS, JOE DIDN'T KNOW WHY MALFUNCTION OCCURRED, BUT COST WAS $1079.82. I TOLD HIM THIS IS A SAFETY ISSUE AND I WANTED THIS INVESTIGATED. HE SAID IT WAS A FLUKE INCIDENT, AND I STRESSED, I WANTED ANSWERS. MB OF RENO INV COPY READS AS ?INSPECT FOR COMPLAINT, FOUND THE DRIVERS ETR HAS GONE OFF WITHOUT CAUSE. PREPARE AND PERFORM DTC QUICK TEST, FOUND ONLY CODE FOR DRIVERS ETR, CHECK MB HIST OF COMPLAINT, AS PER HIST REC THEY REPLACED BOTH THE SRS CONTROL MODULES AND THE ETR, RECOMMEND THAT BOTH THE SRS CONTROL UNIT AND THE ETR BE REPLACED AS PER TAC HISTORY OF COMPLAINT, R&R LEFT SIDE B PILLAR PANELING, REPLACED DRIVERS S/B, R&R SENSOR CONSOLE, REPLACED SRS CONTROL UNIT, CHECK ELECTRICAL WIRES FOR SHORTS, WIRING IS OK AND INTACT, PERFORMED VERSION CODING OF SRS CONTROL UNIT, CLEARED ALL CODES AND RETEST, RETEST OK?. ON 9-17-07 BEN FROM MB OF NA SAID THEY COULDN'T DO ANYTHING TO INVESTIGATE THE ISSUE BECAUSE THE CAR WAS REPAIRED, AN INVESTIGATION SHOULD HAVE BEEN DONE BEFORE THE CAR WAS REPAIRED. COPY OF THE INVOICE AVAIL UPON REQ. VEH: 98 MER ML320 MIL:97508 *TR

MY MERCEDES WAGON STALLED AND WOULD NOT RE-START IN BUMPER-TO-BUMPER FREEWAY TRAFFIC WHILE COMMUTING TO WORK. MY TECHNICIAN TRACED IT TO A DISINTEGRATING ENGINE WIRE-HARNESSES AND STATED I WAS LUCKY IT DID NOT START EITHER A FIRE, OR "FRIED"/SHORTED-OUT THE ENGINE COMPUTERS WHILE DRIVING AT SPEED. REPLACED AT OVER $600 PARTS & LABOR. *TR

BOTH INTERNAL SEAT CONTROL MODULES HAVE ELECTRICAL FAULT. TEST CODE 8E3L-K8NNQ. FOUND 1.66 AMP OF DRAW (OUT OF SPEC. RANGE) AMP DROP WHEN DISCONNECTED: PASSENGER SIDE TO: .1114 AND DRIVER SIDE: 0.59 MILLIAMPS. 1/13 ALARM SOUNDS AND BATTERY DIES. TECHNICIAN REPLACES BATTERY, BUT WARNS LIKELY TO HAPPEN AGAIN-MANY CASES. 1/16 SAME PROBLEM. CAR TAKEN TO OTHER M-B DEALERSHIP. DIAGNOSED AS ABOVE. REPLACED BOTH MODULES 1/25. DEALERSHIP HAD TROUBLE GETTING PART DUE TO UNUSUALLY HIGH VOLUME FOR THIS REPAIR. 18 MODULES GONE OR ON RESERVE IN ONE WEEK IN SANTA MONICA ALONE. MERCEDES CORPORATE OFFICE UNRESPONSIVE. CARMAX DENIES KNOWN FAULT, BUT REPORTS CUSTOMER WITH SAME COMPLAINT PREVIOUS WEEK. *NM

I HAVE A 1995 S320 BENZ . ON END OF SEPTEMBER THE ENGINE LIGHT COMES ON AND I CHANGED THE AIR MASS FLOW SENSOR THAN A MONTH LATER THE A/C SOMETIMES WORK AND OTHER TIMES NOT I CHANGED THE VACUUM HOSES THAT GOES TO AC SOLENOID PLUS THE EGR HOSE, AND ONE WIRE THAT GOES TO THE A/C RELAY. NOW THE ENGINE LIGHT AGAIN GOES ON AND I CALLED THE DEALER AND ASK IF ANY RECALL ON 1995 S320 THEY SAY NO. YET THERE IS OVER 150 COMPLAINED TO YOUR DEPARTMENT. *NM

I AM AN OWNER OF A 2001 SLK 320. I HAVE HAD CHRONIC PROBLEMS WITH HEADLAMPS AND BRAKE LAMPS GOING OUT , BULBS MELTING IN LAMPS ON BRAKES AS WELL AS HEADLAMPS. IN THE BEGINNING THESE REPAIRS WERE PAID UNDER MANUF. WARRANTY. HOWEVER, I AM PAYING FOR REPLACEMENT BULBS, MOST RECENTLY A HEADLAMP PROBLEM I WILL HAVE TO HAVE REPLACED AT A COST CLOSE TO $600. TODAY I RECEIVED A RECALL FROM MERCEDES NOTICE FOR THE BRAKE LAMP PROBLEM. I QUESTION THAT THE SAME MAY BE TRUE OF HEADLIGHTS. MY CONDITION OF BRAKE AND HEADLIGHTS BEING REPLACED AS WELL AS A BRAKE LAMP REPLACED IN THE PAST, WAS SO CHRONIC, I ORDERED AND PAID OUT OF POCKET FOR ELECTRICAL TESTING ON MY CAR WHERE NOTHING WRONG WAS DISCOVERED. MY POINT HERE IS THAT I FEEL IN ADDITION TO THE BRAKE LIGHT PROBLEM ADDRESSED BY MERCEDES IN MY RECALL # 2006-080005, I BELIEVE IT WOULD BE REMISS FOR SAFETY PURPOSES TO NOT ANNOUNCE THAT I BELIEVE THE SAME CONDITION APPLIES TO MY SLK HEADLIGHTS. ALSO, FOR SUCH PROBLEMS ON THE BRAKE LIGHTS THAT EXISTED IN THE PAST, WHAT RECOURSE DO I HAVE IN MONIES I LAID OUT OF POCKET, PERTAINING TO THE CHRONIC BRAKE LIGHT PROBLEM IN MY SLK 320. THANK YOU. *NM

THANK YOU FOR YOUR RESPONSES BUT WE ARE VERY DISAPPOINTED AND VERY FRUSTRATED WITH YOUR RESPONSE. DURING THESE 2 YEAR THINGS HAVE GONE WRONG. WE DID CONTACT MERCEDES-BENZ HEADQUARTERS..MARKET TOO MANY TIMES AND EXPLAIN ABOUT US CAR. BUT THEY ARE IGNORE NOW WE ARE IN THE PROCESS OF LAUNCHING A LAWSUIT TO REPLACE MY 04 ML 350 ON THE BASIS OF SAFETY. THE ENGINE FAILED 18 TIMES ON THE ROAD (IN ADDITION TO ALL KINDS OF OTHER PROBLEMS). WE ARE IN CALIFORNIA USA--2004 MERCEDES BENZ ML350 - LIST PROBLEMS AND MUCH TIME SPENT IN THE SERVICE DEPARTMENT-- 2004 MERCEDES BENZ ML350 IS THE WORST AUTOMOBILE I HAVE EVER PURCHASED. IT HAS SPENT HALF OF ITS LIFE IN THE SERVICE DEPARTMENT. HERE IS A OF MY PROBLEMS WITHIN THE PAST 28 MONTHS: 1.THE ENGINE OF CAR SHAKES AND MAKES NOISE 2. THE ENGINE LIGHT IS TURNS ON AND AFTER THAT IS SHUT DOWN. AGAIN THE CAR IS AUTOMATIC. IT TURNS OFF 3.THE BRAKE WARNING LIGHT TURNS ON AND OF INTERMITTENTLY- WITH OUT REASON 4.DIAGNOSE HAVE PROBLEM 5.ETS FAILED 6.BRAKE PADS, FRONT, INCLUDE FRONT ROTORS REPLACED 7.STALLED TWICE 8.PASSENGER SIDE WINDOW FAILED 9.CLICKING NOISE UNDER THE VEHICLE 10.GPS NOT WORKING 11.CLICKING NOISE UNDER THE VEHICLE (SECOND TIME) 12.BRAKE PADS, FRONT & REAR, INCLUDE FRONT & REAR ROTORS (SECOND TIME IN LESS THAN 8K MILES) 13.REAR WIPER WASHER CONTAINER LEAKING 14.NAVIGATION SYSTEM LCD SCREEN FLICKERING 15.BAD BATTERY ALL OF THESE ABOVE MAKE US TERRIBLE- THE CAR BRING AT HOME ONLY 27 MONTH BUT HAVE TO STAY IN THE SHOP FOR 18X TIMES WE DID CONTACT A MB MARKET FOR REQUEST ABOUT THE RECALL AND REPLACE FOR US BUT THEY DENIED IT. NOW I HAVE GO TO LOOKING SOMEBODY HELP. *NM

1995 MERCEDES BENZ E320; MY CAR HAS BEEN HESITATING AT IDLE, WORST WHEN A/C IS ON, WHEN ACCELERATING, MAKING TURNS, BACKFIRES CONSTANTLY WHICH FRIGHTENS ME THAT MY CAR COULD CATCH FIRE AND INJURE THE KIDS IN THE CAR AND CAUSE AN ACCIDENT ON THE ROAD. MY MECHANIC SAYS THE ENGINE WIRING HARNESS SHOULD BE REPLACED FIRST BEFORE HE COULD TROUBLESHOOT ANY PROBLEMS AND THIS WOULD COST ME $1000-1600 FOR THE PART PLUS LABOR. I FEEL THAT THIS IS TOO MUCH TO PAY FOR A BUNCH OF WIRES AND I FEEL THAT THIS IS NOT RIGHT MERCEDES BENZ CARS AREN'T SUPPOSE TO DETERIORATE LIKE THIS, IT SHOULD LAST FOREVER. WHEN HAVING TO PAY MORE THAN 50K DOLLARS FOR A CAR, THESE THINGS AREN'T SUPPOSE TO HAPPEN. PLS. APPROVE THIS IMPORTANT RECALL. *NM

OIL CONSUMPTION PROBLEM. OIL LIGHT KEEPS COMING ON BETWEEN 200-600 MILES OF DRIVING. TRANSMISSION IS FAILING AND ENGINE NEEDS TO BE REPLACED. VERY POOR. *NM

ON MAY 26, 2006, MY MERCEDES BENZ 1999 300D LOST ALL POWER DURING ROUTINE OPERATION. THE CAR STALLED WHILE IN MOTION IN REGULAR TRAFFIC, AND WAS REQUIRED TO BE TOWED TO A MERCEDES BENZ DEALERSHIP. I WAS NOTIFIED THAT THE REASON FOR THE FAILURE WAS A DEFECTIVE CRANKSHAFT POSITION SENSOR. PART NUMBER 003-153-74-28. THE PART WAS REPLACED. WHEN THE CAR WAS RETURNED, IT WAS DRIVEN NO MORE THAN 12 MILES WHEN THE EXACT SAME CONDITION RE-OCCURRED WHILE THE CAR WAS IN MOTION IN TRAFFIC. THE CAR WAS TOWED AGAIN AND REPAIRED ON JUNE 2, 2006 AT A MERCEDES BENZ DEALERSHIP, AND THIS TIME THE REASON GIVEN FOR THE FAILURE WAS A BROKEN PRE-FILTER AND MAIN FUEL FILTER. PARTS NUMBER 601-092-01-05, 601-090-16-52, AND 601 997-01-48. PLEASE INVESTIGATE THIS MATTER PROMPTLY, AS THERE APPEARS TO BE A CONDITION WHICH CAN CAUSE THE LOSS OF ALL POWER WHILE THE CAR IS IN MOTION. *NM

THE ENGINE / FUEL INJECTION WIRING HARNESS OF MY 1992 MERCEDES-BENZ 500 SEL WAS REPLACED ONCE AND NOW HAS CRACKED INSULATION THROUGHOUT, I MIGHT ADD, THIS NEW HARNESS IS "SUPPOSED" TO BE THE NEW AND IMPROVED UPGRADED VERSION. IT DOES HAVE A DIFFERENT PART NUMBER THAN THE ORIGINAL. THE WIRES ARE ALL EXPOSED BECAUSE OF THE CRACKED INSULATION. PLEASE NOTE: THIS IS NOT A RARE WIRE, ALL OF THEM ARE CRACKED AND DAMAGED AND EXPOSED!!! BECAUSE OF THE OUTSIDE RUBBER CASING WHICH HOLDS ALL OF THE WIRES, I WOULD HAVE NEVER KNOWN OF THIS PROBLEM UNTIL IT WOULD HAVE BEEN TOOO LATE. LUCKILY, MY MECHANIC, ED AT EDS MBZ IN GLENDALE CALIFORNIA, (818) 247-2369 WAS KNOWLEDGEABLE ENOUGH TO IMMEDIATELY CUT THE OUTSIDE CASING TO LOOK INSIDE. I AM STILL AMAZED A CAR COMPANY MAKING AN 80,000 TO 100,000 DOLLAR CAR WOULD HAVE THE AUDACITY TO MAKE ONE OF THE MOST CRUCIAL ELECTRICAL PARTS THE WIRING HARNESS SO BAD. WIRE HARNESSES ARE SUPPOSED TO LAST THE LIFETIME OF THE CAR- ITS A SAFETY ISSUE!!! IT IS BEGINNING TO SHORT OUT WITH THE RISK OF CAUSING DANGEROUS ENGINE MALFUNCTION AND EVEN FIRE INSIDE MY ENGINE COMPARTMENT. IT IS ALSO ONE OF THE MAJOR CAUSES FOR COMPUTER DAMAGE. ED SHOWED ME 12 HARNESSES HE "RECENTLY" REPLACED. ALL OF THEM THE SAME. I SPOKE WITH MBZ USA- FORGET IT- I THOUGHT I WAS SPEAKING WITH FORD REGARDING EXPLODING GAS TANKS ON OPINTO'S. THIS PROBLEM IS WELL KNOWN WITH ANY GOOD RELIABLE MBZ MECHANIC. SINCE I WAS BLOWN OFF BY MBZ AMERICA, I CALLED AROUND- 5 MBZ DEALERS SERVICE MANAGERS WERE VERY AWARE OF THE PROBLEM AND ALL 10 INDEPENDENT MECHANICS WERE VERY AWARE AND EXPLAINED ALL THE DANGERS AND EXPENSE. IT IS EXTREMELY DANGEROUS. I HAVE READ MANY REPORTS OF OTHER MERCEDES-BENZ CARS OF THE SAME AGE RANGE HAVING THE EXACT SAME DEFECT. THIS IS A KNOWN ISSUE WITH MERCEDES THAT THEY REFUSE TO RECALL OR CORRECT!!! PLEASE, PLEASE, PLEASE DO SOMETHING BEFORE IT IS TOOOOO LATE!. *NM