MERCEDES-BENZ Complaints

DURING ACCIDENT WHERE ML 320 WAS BROAD SIDED ON DRIVERS DOOR, AIR BAGS FAILED TO DEPLOY. DRIVER OF OTHER CAR WHICH STRUCK MERCEDES ADMITTED TO TRAVELING AT 35 MPH. FURTHERMORE, AUTO CRASH NOTIFY SYSTEM FAILED; THESE ARE STANDARD SAFETY FEATURES FOR THIS VEHICLE. *NM

ON JULY 14 03 I WAS DRIVING ON THE SAN MATEO BRIDGE WHEN ALL OF A SUDDEN I COMPLETELY LOST MY ABILITY TO TURN THE STEERING WHEEL. I WAS GETTING READY TO TURN OFF THE LOOP TO TRANSFER TO THE I0I AND I HAD TO SLOW DOWN BECAUSE THE STEERING WAS VERY DIFFICULT TO TURN, LUCKILY WITH ALL MY STRENGTH I WAS ABLE TO TURN IT AND NOT GO OVER THE RAMP. I CALLED MERCEDES FOSTER CITY AND THEY ACCOMMODATED ME AND INFORMED OF A POWER STEERING CLAMP DEFECT THAT CAN AFFECT THE POWER STEERING PUMP (TOO LATE FOR ME)..THEY FIXED THE PROBLEM. ON MARCH 19 I EXPERIENCED THE SAME THING LOST OF ABILITY TO STEER LUCKILY I WAS ONLY ON THE STREETS AND RESIDENTIAL AREA. I HAD MY HUSBAND STRUGGLE WITH THE STEERING AND BRING IT TO THE PLESANTON MBUSA. THEY CHARGE ME 11134.74 TO REPAIR AND NOT COVERED UNDER WARRANTY. HOW DOES A POWER STEERING FAIL SO OFTEN AND SO SOON? *JB

MANY NEWER CARS ARE EQUIPPED WITH BLINDING, BLUE-GREEN, HEADLIGHTS THAT ARE A SAFETY HAZARD AND SHOULD BE PROHIBITED. THERE ARE SEVERAL PROBLEMS. FIRST, WHEN SEEN FROM ANY ANGLE, THESE HEADLIGHTS ARE HIGHLY DISTRACTING, IN THAT THEY DRAW ONES EYES FROM THE ROAD AHEAD AND ON EITHER SIDE; THE REASON THAT THEY ARE DISTRACTING IS THAT THEY ARE OF A NOTABLY DIFFERENT COLOR AND ARE MUCH BRIGHTER THAN THE TRADITIONAL INCANDESCENT LIGHTS. SECOND, WHEN VIEWED FROM ANY ANGLE, THE LIGHT "FLARES" ABOUT ONES EYES, FORMING SPIKES THAT RADIATE OUTWARDS FROM THE LIGHT ITSELF, THEREBY OBSCURING ONE'S VIEW OF THINGS ABOVE, BELOW AND ON EITHER SIDE OF THE LIGHT ITSELF. THIRD, WHEN VIEWED FROM THE OPPOSITE DIRECTION, THE LIGHTS ARE OFTEN BLINDING, DEPENDING ON WHETHER THE ROAD IS FLAT OR HILLY, THE RESULT BEING TO OBSCURE ALMOST EVERYTHING AHEAD, ABOUT THE SAME AS TRADITIONAL INCANDESCENT LIGHTS ON "HIGH"BEAM. FOURTH, WHEN VIEWED FROM THE OPPOSITE DIRECTION ON ROADWAYS THAT ARE NOT PERFECTLY LEVEL, THESE HEADLIGHTS ALTERNATE RAPIDLY, BACK AND FORTH, LIKE A STROBE LIGHT, BETWEEN "STANDARD" AND "BLINDING," A RESULT OF THE FACT (WHICH I ASSUME) THAT THE LIGHTS ARE VERY TIGHTLY FOCUSED, AND THE PROBLEM BEING THAT THE "FOCUSED" LIGHT UNDER THESE CONDITIONS IS REPEATEDLY FOCUSED ON THE EYES OF THE DRIVER HEADING IN THE OPPOSITE DIRECTION. THE MOST HAZARDOUS ARE ITEMS THREE AND FOUR, BUT ITEM FOUR IS PARTICULARLY HAZARDOUS BECAUSE IT COMBINES THE WORST OF ALL OF THE OTHERS - BOTH DISTRACTION AND BLINDINGNESS. CLEARLY, HEADLIGHTS NEED TO BE DESIGNED TO LIGHT THE WAY AHEAD; BUT THERE ARE COMPETING GOALS, WHICH INCLUDE NOT BLINDING OTHER DRIVERS. LIKE EVERYTHING ELSE IN THIS WORLD, WHAT IS GOOD FOR ONE PERSON MUST BE WEIGHED AGAINST ITS NEGATIVE IMPACTS ON OTHERS. THAT IS WHERE GOVERNMENT HAS A KEY RESPONSIBILITY; TO ASSESS THE BENEFITS AND BURDENS AND ARRIVE AT A COMPROMISE THAT OPTIMALLY SUITS EVERYONE'S NEEDS BEST. *NM

I OWN A C 280 (96) [XXX] CAR STARTED CONSUMING MORE GAS THAN NORMAL, WAS HARDER TO START, STARTED MISSING AND DROVE SLUGGISH. I REPLACED THE SPARK PLUGS AND CABLES. BUT IT GOT WORSE, AND THEN QUIT, AS IF IT WAS OUT OF TIME. I SEND IT TO AN IMPORTED CAR SERVICE SHOP IN DALTON, GA. THEY TOLD ME THAT IT IS A COMMON PROBLEM ON THIS MERCEDES BENZ BENZ. THE WIRING HARNESS UNDERHOOD (INSULATION ON THE WIRING) CRUMBLED TO PIECES, LIKE DUST AND SHORTED RELAYS AND ALL THE CAR. I PAID OVER $2600.00 TO HAVE IT REPAIRED. I STILL HAVE THE OLD HARNESS AS EVIDENCE THAT IT SHOULD BE A RECALL BECAUSE Y COULD LEAD TO A WORSE PROBLEM, LIKE FIRE. THE MECHANIC TOLD ME THAT HE HAS REPAIRED SEVERAL C-280 WITH THE SAME PROBLEM AND THAT MERCEDES BENZ HAS BEEN NOTIFIED AND THEY WILL NOT DO ANYTHING. AN EXPENSIVE CAR AS IT IS SHOULD BE BUILT BETTER THAN THIS. (THE WIRING HARNESS ITSELF IS WORTH $1600.00 OR MORE. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SHORTLY AFTER PURCHASING MY 1997 E320 IN 2003 I TOOK THE CAR IN TO REPORT AN ODD ACCELERATION AND DECELERATION WHILE DRIVING IN CRUISE CONTROL. DEALER AT NEWPORT BEACH CA TOLD ME THAT CRUISE CONTROL IS NOT DESIGNED TO DRIVE IN HILLS, ALL OF OC IS FULL OF HILLS. THEY DID NOTHING TO REPAIR PROBLEM, ALTHOUGH CAR WAS STILL UNDER WARRANTY. IN ADDITION I REPORTED THE AUTOMATIC CONTROL OPENER TO NOT WORK IN TEMP ABOVE 80 DEGREES. I'M NOT SURE IF THE PROBLEM IS RELATED. IN 2005 THE SENSOR NOTICE CAME ON TO REPORT ELECTRONIC PROBLEM. I TOOK IT TO THE MB IN AUSTIN TEXAS. THE SERVICE REP TOLD ME IT WOULD COST $400 TO FIX. SINCE WE WERE ON AN EXTREMELY TIGHT BUDGET I ASKED HIM IF IT WENT UN-REPAIRED IF I WAS WORSENING A PROBLEM OR ENDANGERING MY SELF OR MY FAMILY IF I CONTIUED TO DRIVE IT THAT WAY. HE SAID IT WOULD BE OK TO DRIVE. NOW A FEW MONTHS LATER AROUND JANUARY (COLD WEATHER) THE CAR STARTED TO IDLE INTO VIBRATIONS AND A STRONG GAS SCENT FILLS THE CAR. NOT TRUSTING THE MB I TOOK MY CAR TO FIRESTONE, THEY TOLD ME IT NEEDED A SERIOUS TUNE UP...WHICH SURPRISED ME BECAUSE I DID ONE LESS THAN A YEAR AGO...I'M NOT SURE WHO TO TRUST AND NOW I'M VERY WORRIED ABOUT THE HARNESS WIRING AND THE SUSCEPTIBILITY TO SPONTANEOUS FIRES. *JB

THE BATTERY OF THE VEHICLE GETS DRAINED OUT DUE TO THE COMPONENTS OF THE MEMORY SEATS BEING SHORTED. *JB

THE HEATED SEAT IN MY 2003 MERCEDES ML320 BURNED THROUGH MY LEATHER SEATS AND LEAVING A SMALL MARK ON MY LEFT THIGH. MY INJURY HEALED; HOWEVER, THERE IS STILL A BURNT MARK ON MY SEAT. AFTER EXPLAINING IT TO MERCEDES AND MY EXTENDED WARRANTY SERVICE, BOTH DECIDED TO HELP ME STATING IT WAS A COSMETIC DEFECT. NOW I'M STUCK WITH A DRIVER SIDE SEAT THAT HAS 3 CM HOLE IN IT ALONG WITH HEATED SEATS THAT MERCEDES SUGGEST THAT I SHOULD NEVER TURN ON, EVEN THOUGH I PAID EXTRA FOR IT. *JB

FUEL LINE LEAKS X4. 1999 MERCEDES 300 TD. STARTING IN FEB. 03 FIRST FUEL LINE LEAK. CAR WOULD NOT START TOWED TO DEALER. FUEL LINE REPLACED. TWICE AGAIN IN MARCH OF 03, FUEL LINE LEAKS. REPAIRED BY DEALER. NOV.23 05, CAR CAME TO A STOP WHILE DRIVING. CAR TOWED TO DEALER. FUEL LINE LEAK DIAGNOSED. ALL FUEL LINES AND CUT OFF SWITCH REPLACED. PARTS NOT AVAILABLE. *JB

I AM THE OWNER OF A C-230 4 DOOR SEDAN VIN#[XXX]. I HAVE AN ISSUE THAT I WAS LOOKING INTO ADDRESSING WHEN ANOTHER MAJOR ISSUE JUST AROSE THAT I NEED HELP FROM THE MANUFACTURER WHO I HAVE CONTACTED BUT NOT RECEIVED A RESPONSE. 1) LAST WEEK I DECIDED TO QUOTE INSURANCE AND MAKE A CHANGE TO ALLSTATE. ONCE THEY PUT IN THE VIN# MAJOR ISSUES CAME. THE PRICE WAS WAY DIFFERENT THEN WHAT I WAS PAYING WITH MERCURY. TO MAKE THIS SHORT, AFTER TALKING TO MY BROKER AT MERCURY, IT TURNS OUT MY 4 DOOR HAS THE VIN# OF A 2 DOOR COUPE. I CALLED BEVERLY HILLS LTD WHERE I PURCHASED THE CAR NEW. THEY DID NOTHING. I HAVE THE ORIGINAL TEMP REGISTRATION FROM THE DAY I PURCHASED THE CAR NEW, AND THE DEALER TYPED COUPE NOT FOUR DOOR AND ON THE LEASE AGREEMENT. I DID NOT NOTICE THIS. HERE ARE MY ISSUES. THE COUPE IS MORE EXPENSIVE ON INSURANCE - I HAVE BEEN OVERPAYING SINCE 2/2003. 2ND, AM I PAYING A FAIR LEASE RATE IF THE VIN# IS FOR ANOTHER BODY STYLE. THIS CAR HAS BEEN NOTHING BUT NIGHTMARE TO DEAL WITH SINCE THE DAY I PURCHASED IT. IT HAS BEEN SERVICED 8 TIMES, TRANSMISSION WORK, 2 COMPUTERS, CAMSHAFT, NEW RADIO, IDLE ISSUES, BRAKE SYSTEM FAILED, AND SO ON. IT'S A COMPLETE LEMON. IT IS GOING IN NEXT WEEK AGAIN. I HAVE ONLY 21,000 ON THE CAR, AND DRIVE MY 2ND CAR MORE A 79 300SD MERCEDES AS IT IS MORE RELIABLE THEN THIS NEW CAR. I NEED SOMEWHERE, SOMEONE TO GO TO, ANY INFORMATION WOULD BE GREATLY APPRECIATED. THANKS SO MUCH, [XXX] - PHONE OR EMAIL *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I PREVIOUSLY SUBMITTED A COMPLAINT (NVS-216 MEC; REF. NO. 10130172) CONCERNING THE FAILURE OF 3 RIMS/WHEELS AND TWO TIRES ON MY 2006 MERCEDES CLS55. SINCE THAT TIME WITH LESS THAN 11,000 MILES ON THE CAR THERE HAS BEEN AN ADDITIONAL FAILURE OF FOUR MORE RIMS AND FOUR MORE TIRES. THIS IS A TOTAL OF 7 RIMS AND TIRES IN LESS THAN 7 MONTHS.*JB