MONROE Complaints

The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.

New strut assemblies (complete struts, assembled by manufacturer) were professionally installed on 01/03/2023. During a road test, clunking on the front right of the vehicle. The vehicle was returned to the shop to investigate the issue. The issue was determined to be the strut assembly was not assembled correctly by the manufacturer. The retaining nut that hold the assembly together, was not torqued to the proper value. This could result in loss of control of the vehicle.

Strut mount on Monroe Quick Strut catastrophically failed with no warning. No corrosion noted, appears to be metal fatigue due to inferior design / manufacturing of aftermarket strut mount. Failure happened when leaving driveway at low speed; no prior noises or warning occurred.

TL* THE CONTACT OWNS A 2002 OLDSMOBILE ALERO. THE CONTACT STATED THAT THE VEHICLE HAD AFTERMARKET STRUTS INSTALLED BY AN INDEPENDENT MECHANIC. THE STRUTS CAUSED PREMATURE WEAR AND PULLED APART THE CONTROL ARMS AT THE CENTER BUSHINGS, WHICH CAUSED THE GEOMETRY OF THE SUSPENSION TO CHANGE. AS A RESULT, IT WAS DANGEROUS WHEN MAKING TURNS. THE PART MANUFACTURER DENIED ANY FAILURES WITH THE STRUTS. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 230,000.

HI, I BOUGHT THE PARTS FROM ROCKAUTO.COM ON 04/02/2019 AND THEY ARRIVED FEW DAYS LATER AND WERE INSTALLED BY A PROFESSIONAL MECHANIC ON THE DAY OF THE DELIVERY. THE PART NUMBER ARE AS FOLLOW MONROE 272898, AND MONROE 272897. THE PARTS WERE INSTALLED ON RIDE SHARING SUV WHICH IS DRIVEN ALMOST CLOSE TO 1000 MILES A WEEK. THE FIRST QUICK STRUT THAT FAILED AND GOT BROKEN WHILE DRIVING WAS ON 05/20/2019 AND IT WAS THE FRONT DRIVER SIDE AND THE SECOND FRONT PASSENGER SIDE QUICK STRUT FAILED AND GOT BROKEN WHILE DRIVING WAS ON 05/25/2019. THE DRIVER SIDE QUICK STRUT FAILURE ALSO CAUSED DAMAGE TO THE DRIVER SIDE AXLE AS WELL. SO BOTH THE MONROE QUICK STRUTS WERE REPLACED BY ORIGINAL USED NISSAN STRUTS ON THE VEHICLE AS WELL THE LEFT AXLE WAS REPLACED BY THE AFTERMARKET COMPANY AXLE. ROCKAUTO.COM WILL ONLY REPLACE THE PARTS WITH ANOTHER SETS OF MONROE QUICK STRUTS AND THEY WILL NOT ISSUE ANY REFUND. I COULD UNDERSTAND IF ONE OF THE STRUT IS DEFECTIVE BUT BOTH OF THEM IS A WHOLE ANOTHER ISSUE. BY VISUALLY I COMPARED BOTH USED NISSAN COMPLETE STRUT ASSEMBLY WITH BRAND NEW MONROE QUICK STRUT AND MONROE QUICK STRUT HAS BEEN MADE POORLY AS THE BUILT QUALITY IS UTTERLY DISAPPOINTING AND CANT HANDLE EVERYDAY USE OF THE SUV. MINOR BUMPS CAUSE NOISES AND THEN FINALLY THEY GIVE OUT BY GETTING BROKEN FROM THE MOUNT ITSELF. IT'S NOT SAFE TO DRIVE WITH THESE MONROE QUICK STRUT INSTALLED ON NISSAN ROGUE MODEL (OLD BODY STYLE). PLEASE TAKE ACTION AND REMOVE THEM FROM ALL THE STORES AS THEY WILL BREAK DOWN AND FALL APART AND COULD CAUSE MAJOR DAMAGE.

TL* THE CONTACT OWNS NEW AFTERMARKET MONROE/TENNECO FRONT WHEEL STRUTS, PART NUMBER: 72609/72608. THE STRUTS WERE PURCHASED FROM ADVANCE AUTO (4240 MILLER RD, COLUMBUS, GA 31909) AND PLACED IN A 2009 NISSAN ROGUE BY THE CONTACT'S HUSBAND. THE VEHICLE WAS TAKEN TO A DEALER (HEADQUARTER NISSAN, 1725 WHITTLESEY RD, COLUMBUS, GA 31904, 706-225-8100) FOR MAINTENANCE WORK AND THE DEALER INDICATED THAT THE STRUTS HAD FRACTURED DUE TO STRESS. THE STRUTS WERE TWO INCHES LONGER THAN THE MANUFACTURER'S STRUTS. THE DEALER ALSO STATED THAT THE TOW ALIGNMENT WAS OFF AND THE CONTROL ARM FAILED DUE TO THE FRACTURED STRUTS. THE STRUTS WERE NOT ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WERE NOT ORIGINAL PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 106,532.

I PURCHASED MONROE ECONO-MATIC STRUT ASSEMBLIES IN FEB 2013 FROM ROCK AUTO. I INSTALLED THEM IN MARCH ON MY 2005 DODGE GRAND CARAVAN. THE RIGHT ONE STARTED MAKING A LOUD CLUNKING NOISE ABOUT ONE MONTH LATER. I FOUND OUT THE WARRANTY IS ONLY 30 DAYS THROUGH ROCK AUTO. WHEN I CHECKED MONROE'S SIGHT, I FOUND THEY DON'T HAVE A WARRANTY AT ALL. I SENT A EMAIL TO THEIR CUSTOMER SUPPORT BUT THEY NEVER RESPONDED. I SEARCHED ONLINE FOR COMPLAINTS ABOUT MONROE STRUTS AND WAS STUNNED TO FIND SO MANY. I THINK THIS NEEDS TO BE INVESTIGATED. I WOULD BE GLAD TO SEND MY BROKEN STRUT TO BE TESTED. I DON'T BELIEVE MONROE STRUTS ARE SAFE AND THE PUBLIC NEEDS TO KNOW. *TR

COIL SPRING ON PASSENGER SIDE STRUT BROKE, HAS DRIVER'S SIDE BREAK THE YEAR BEFORE, HAD TO REPLACE WHOLE STRUT / SPRING ASSEMBLY, COULD'VE CAUSED ACCIDENT IF THE PIECES WOULD HAVE HIT THE TIRES INSTEAD OF WRAPPING AROUND REST OF SPRING. *TR

OUTRAGEOUS ,I HAVE BEEN RESEARCHING THE POSSIBLE PROBLEM OF AN ABS/BRAKE LIGHT ,THAT KEEPS COMING ON IN MY 2001 FORD WIND STAR LX VAN. STATEMENT IS 1999- 2003 FORD WINDSTAR VANS COULD HAVE THIS AND THE PROBLEMS THAT COULD OCCUR. MY OH MY .. I HAVE 3 CHILDREN THAT RIDE IN THAT VAN DAILY, I'M A LOW INCOME PARENT. WHY WOULD ONE TAKE THIS CHANCE WITH HUMANS. I BOUGHT THE VAN IN MARCH OF 2009. 2 DAYS LATER ABS/ BRAKE LIGHT CAME ON. AT THE TIME I WAS TOLD THAT I HAVE AN EAGLE WARRANTY ..THAT MIGHT I ADD NOT EVEN THE FORD DEALER SHIP WOULD EXCEPT. I DON'T TAKE CHANCES WHERE MY CHILDREN ARE INVOLVED. *TR

THE FRONT STRUTS ON MY CAR BROKE, AND LEAKED FLUID ALL OVER. THE DEALER SAID I WAS RESPONSIBLE HOWEVER, AND MADE ME REPAIR THEM EVEN THOUGH I DID NOT BREAK THEM. LOOKING INTO THIS ISSUE, I FOUND OUT THAT THIS CAR HAS HORRENDOUS ISSUES WITH THEIR STRUTS, WHICH ARE DEFECTIVE. EVEN THOUGH THE STRUTS ARE DEFECTIVE, HOWEVER THEY HAVE NOT ISSUED A RECALL, AND THE DEALER HAS MADE ME PAY TO FIX THEM TWICE. THE STRUTS FAILED ON TWO SEPARATE OCCASIONS. THIS COULD BE A SERIOUSLY DANGEROUS PROBLEM, IN REGARDS TO HANDLING OF THE CAR, AND CAR DEALERS ACROSS THE COUNTRY I HAVE FOUND OUT ARE TELLING PEOPLE IT IS SAFE TO DRIVE THE VEHICLE WHILE REPLACEMENT PARTS ARE AVAILABLE, WHICH HAS BEEN TAKING MONTHS. *NM