SUZUKI Complaints

AFTER PURCHASING THIS VEHICLE NEW IN SEPTEMBER 2006, IT HAS BEEN IN THE SERVICE DEPT OF PHIL LONG SUZUKI 9 TIMES IN AN 8 MONTH PERIOD. THE HEATER INSIDE THE SUZUKI GRAND VITARA XSPORT WORKS INTERMITTENTLY AND THE SERVICE DEPT HAS NO IDEA HOW TO FIX IT. I'VE BEEN CAUGHT IN 4 BLIZZARDS HERE IN COLORADO WITH 2 BABIES IN THE CAR AND NO HEATER! THE SUZUKI CORPORATION REFUSES TO MAKE THINGS RIGHT! THE DISTRICT MANAGER, MIKE WETSTONE HAS BEEN NOTHING BUT RUDE AND REFUSES TO HELP WITH THIS MATTER. THE SUZUKI CORPORATION REFUSES TO ACCEPT ANY RESPONSIBILITY AND HAS CONTINUOUSLY PUSHED US OFF ON THE DISTRICT MANAGER. I DEFINITELY PURCHASED A LEMON AND WAS THREATENED BY MIKE WETSTONE THAT IF I GO THROUGH WITH FILING A REPORT THROUGH THE LEMON LAW, IT WILL COST ME THOUSANDS OF DOLLARS OUT OF POCKET!!! *TR

1. I PURCHASED A 2005 SUZUKI FORENZA ON MAY 18, 2005. FROM THE FIRST MONTH OF OWNING THE CAR THE PASSENGER BACK WHEEL HAD BEEN TREMBLING. I PAID OVER $600 REPLACING TIRES AND NAPLETON SUZUKI COULD NEVER FIND WHAT WAS WRONG. 2. ON MAY 5, 2006, I WAS DRIVING MY CAR AND THE PASSENGER BACK WHEEL BROKE, AND THE STRUT, AXEL, AND BARRING BROKE. I HAD TO PAY $1033.00 OUT OF POCKET EXPENSES BECAUSE SUZUKI WOULD NOT COVER WHAT HAPPENED UNDER MY WARRANTY THAT I PAID $2500 WHEN PURCHASING THE CAR. MY CAR WAS IN NO ACCIDENT AND SUZUKI WOULD NOT HEAR ME OUT. 3. NOTHING HAS BEEN DONE TO FIX MY PROBLEM, SUZUKI SENT ME QUESTIONNAIRE TO COMPLETE AND THAT WAS IT. *NM

DAMAGES TO MY SUV BECAUSE THE COMPANY HAVEN'T SENT THE RECALLS FOR MY SUV TO REPLACE SOME PART OF THE SUV. *NM

MY 2003 SUZUKI SV1000S STARTED RUNNING POORLY AFTER I FILLED UP THE GAS TANK ON 9/10/2005. INITIALLY I THOUGHT I HAD BAD GAS. I TOOK THE BIKE TO THE DEALER AND THEY CHECKED IT AND FOUND THERE IS A CRACK IN THE TANK. THE DEALER SAID THE CRACK IS NEAR THE FUEL VAPOR SEPARATOR. THIS PART IS ONLY INSTALLED ON E-33 (CALIFORNIA MODEL) GAS TANKS FOR EMISSIONS PURPOSES. THAT CRACK CAUSED FUEL TO LEAK INTO THE CARBON CANISTER WHICH IS ONLY FOR FUEL VAPOR. THE DEALERSHIP HAS REPLACED THE TANK, AND CARBON CANISTER UNDER WARRANTY. I AM NOT THE ONLY SV1000S OWNER LIVING IN CA THAT HAS THIS PROBLEM. SEVERAL MEMBERS FROM A FORUM I AM A MEMBER OF (HTTP://WWW.SV1000.ZYNS.COM/INDEX.PHP?) ARE HAVING THE SAME ISSUES. I FOUND A PREVIOUS COMPLAINT FROM ANOTHER OWNER AND THAT IS WHY I AM WRITING THIS COMPLAINT UP. I BELIEVE SUZUKI WILL REPLACE THE TANKS BUT ONLY ON A CASE BY CASE BASIS. *NM

I HAVE 2004 SUZUKI VERONA EX WHICH WAS BOUGHT IN OCT 2004, I HAVE HAD PROBLEMS STARTING IT, I HAVE CRANK IT OVER TOW OR THREE TO START IT,ALSO WHEN TRYING TO PASS A OTHER CARS,CAR WILL LOSE POWER,TOOK IT TO THE DEALER, ON MAR 3 2004 THEY CALL SUZUKI AND TOLD THEM TO RUN INSPECT FOR A OIL LEAK. LEAK WAS FOUND CASE #1778-8857 WAS OPENED. THEN RAN COMPRESSION CHECK TO SEE IF CATALYIC COVERTORS WERE DAMAGED AND FOUND THE READINGS TO BE AS LOW AS 170LBS. THEY REPLACED THE CYLINDER HEAD,GASKETSE,BOTH MANIFOLDS BOTH OXYGEN SE AND THE CATALYLIC COVNERTORS,ALSO REPALCE THE TURNSINGAL SWICTH. I PICK UP ON A FRIDAY 18 2004 AND IT WAS BACK IN THE SHOP MONDAY21,2004 FOR THE SAME PROBLEM AND THIS TIME THE CHECK ENGINE LIGHT WAS ON.*AK

AT 48,000 MILES THE TIMING TENSIONER WENT OUT IN MY SUZUKI GRAND VITARA. THIS HAS CAUSED COMPLETE DAMAGE TO THE ENTIRE ENGINE REQUIRING A COMPLETE REBUILD BECAUSE OF A PART THAT WAS DEFECTIVE. SUZUKI HAS DENIED RESPONSIBILITY AND WOULD NOT HELP FIX THIS ISSUE EVEN THOUGH THEY SAY THAT THEIR VEHICLES HAVE ZERO-MAINTENANCE AND SELF-ADJUSTING TIMING CHAINS. THE PART CLEARLY FAILED LONG BEFORE IT'S RATING AND NEED FOR REPLACEMENT (60,000MILES) AND I HAVE FOUND MANY OTHER PEOPLE ON THE WEB WITH THE SAME ISSUE (AROUND 500 SIMILAR COMPLAINTS). SUZUKI HAS A PART OR MANUFACTURING ISSUE AND THIS REALLY NEEDS TO BE LOOKED INTO FOR THE SAKE OF ALL CONSUMERS OUT THERE. *JB

1) ENGINE LIGHT HAS CAME ON 3-4 TIMES SINCE VEHICLE WAS PURCHASED ON 4/27/04 AND THE CAR DOESN'T IDLE CORRECTLY (SLOW TO IDLE) 2) TOOK VEHICLE INTO DEALER 4-5 TIMES TO BE REPAIRED AND THE CAR STILL DOESN'T RUN RIGHT- ALSO RECEIVED A RECALL ON THE ENGINE MODULE 9/16/04 BUT STILL HASN'T BEEN CORRECTED. 3) REPLACED COMPUTER 3 TIMES AND PLUG- STILL SAME PROBLEMS. *AK

BOUGHT MY 2003 SUZUKI INTRUDER 1500 LC NEW IN MAY OF 2003. NOT LONG AFTER HAD PROBLEMS WITH THE BATTERY GOING DEAD. THOUGHT MAYBE IT WASN'T FULLY CHARGED WHEN FIRST PUT IN. IT WOULD BE TOO LOW TO START THE BIKE SOMETIMES AFTER BIKE SAT FOR FIVE OR SIX DAYS. BROUGHT BATTERY BACK TO DEALER FOR A LOAD TEST AND WAS TOLD IT WAS O.K.. STILL HAD SAME PROBLEM AND WAS TOLD TO BRING BIKE IN. THEY SAID VOLTAGE REGULATOR WAS BAD AND REPLACED IT. ONE WEEK LATER SAME PROBLEM, BUT NOW WARRANTY EXPIRED. WENT BACK AND THEY SAID BATTERY WAS NOW FAULTY AND GAVE ME A NEW ONE. SOON AFTER BIKE STARTED DOING THE SAME THING AGAIN. WILL START AND RUN FINE FOR A FEW DAYS THEN WHEN OUT RIDDING WHEN STARTING THE BIKE AFTER A STOP THE BATTERY WILL BE TOTALLY DEAD. TOLD DEALER PROBLEM STILL EXISTS AND WAS TOLD TO BASICALLY FIND OUT WHAT'S WRONG WITH IT MYSELF. *JB

AFTER PURCHASING MY USED VEHICLE IN APRIL OF 2003 THE VEHICLE SEEMED TO SHIFT HARD WHEN TAKEN OUT OF PARK, OR SWITCHING FROM FORWARD TO REVERSE AND SO ON. OCCASIONALLY IF FELT LIKE THE GAS PEDAL MAY BE STICKING A BIT. THE CHECK ENGINE LIGHT CAME ON & THE DEALER HAD A MECHANIC LOOK AT IT AND REPLACED THE OXYGEN SENSOR. BUT IT DIDN'T SEEM TO HELP THE SHIFTING PROBLEM. ON DECEMBER 11, 2003 AROUND 4:00 AM, I WAS RETURNING FROM DOWN STATE ON A TWO-LANE HIGHWAY, IT WAS RAINING AND AROUND 34 DEGREES. THE GAS PEDAL STUCK & THE VEHICLE WENT OUT OF CONTROL. SPINNING AROUND SEVERAL TIMES, STRIKING A GUARD RAIL, AND GOING BACKWARD INTO THE DITCH. THE VEHICLE ATTEMPTED TO ROLL-OVER BUT CAUGHT ON THE BANK AND SLAMMED BACK ON IT'S WHEELS. IT STRUCK HARD ENOUGH TO BEND 3 RIMS AND EXPLODE THE TOP OF THE RADIATOR. I AM CURRENTLY RECOVERING FROM MULTIPLE BACK & NECK INJURIES, INCLUDING TWO CRUSHED VERTEBRA AND NERVE DAMAGE CAUSING LOSS OF FUNCTION AND TREMENDOUS PAIN. I RECEIVED YOUR RECALL NOTICE ON THE ACCELERATOR CABLE & CASING 3 1/2 WEEKS AFTER THE ACCIDENT. I THINK YOU SHOULD HAVE ISSUED THE RECALL MORE EXPEDIENTLY. THANK GOD MY CHILDREN WEREN'T WITH ME!*AK

I DID RECEIVE NOTICE OF A RECALL OF THE 1999 SUZUKI GRAND VITARA REGARDING AN PROBLEM WITH THE ACCELERATOR CABLE AND THE PLASTIC CASING WHICH ATTACHES IT TO THE FIREWALL. I HAVE HAD THIS PROBLEM LOOKED AT THREE TIMES AT THE LOCAL SUZUKI DEALERSHIP OVER THE PAST 3 YEARS. THE RECALL LETTER STATED THAT ALL SUZUKI DEALERSHIPS HAD THE PARTS IN SHOP AND WERE READY TO CORRECT. I HAVE CONTACTED THE SUZUKI DEALERSHIP AND WAS TOLD THAT THEY DID NOT HAVE THE PARTS IN HOUSE AND WOULD NEED TO ORDER THEM AND THAT THEY WOULD CALL WHEN THEY GOT THEM IN. I MADE CONTACT WITH THEM ON MONDAY, JANUARY 11, 2004. THE LETTER OF RECALL SPECIFICALLY STATED THAT ALL DEALERSHIP HAD PARTS ALREADY ON HAND TO CARE OF THIS DANGEROUS DEFECT. I HAVE WAITED 9 DAYS TO HEAR FROM THEM AS THEY WERE SUPPOSED TO CALL WHEN THE PARTS WERE IN. THIS IS AN EXTREMELY DANGEROUS RECALL MATTER AND SUZUKI HAS NOT FOLLOWED THROUGH WITH CORRECTING THIS PROBLEM EXPEDITIOUSLY AS THEIR LETTER STATED! *CB