THULE HULL-A-PORT PRO KAYAKRACK Complaints

The contact owns a 2017 Jeep Grand Cherokee equipped with a Thule removable roof rack. The model name was not provided. The contact stated while driving at 55 mph, the J-bar, kayak, and the rack holder detached from the vehicle and flew onto the highway. A police report was filed. The manufacturer was notified of the failure by voicemail. The contact was awaiting a callback. The Vin was unavailable. Consumer stated while driving on the Interstate (I-990) Highway…. everything that was strapped on the roof of the SUV blew off and shattered (items involved: Thule Roof Rack, Foldable J-Bar (2Pairs), & (2) Kayaks) into 3-Lane Highway. Prior to this, (@ approx 1211p) consumer called 9-1-1 to report the incident to Amherst Police, incident no.: [XXX], 07/05/2021, 12:16p). It has also caused Post Traumatic Stress Symptoms (PTSD) for the consumer. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)."

CPSC#I1270377A. SPORTRACK ELITE BIKE RACK; NOW THULE. CONSUMER STATED HE WAS DRIVING AT 80 MILES PER HOUR WHEN THE PLASTIC PIECE THAT HOLDS THE BIKE INTO PLACE FAILED. HE STATED THE BIKE FLEW OFF THE CAR AND ONTO THE HIGHWAY, TRAFFIC WAS ABLE TO STOP IN TIME AND NO ACCIDENTS OR INJURIES OCCURRED. *LN

CPSC#I1190272A. THULE HULL-A-PORT PRO KAYAK RACK CARRIER. CONSUMER STATED THAT THE CARRIER LOCK FAILED THREE TIMES WHEN HE WAS DRIVING WITH A KAYAK LOADED ON TOP OF HIS VEHICLE. *LN THE CONSUMER STATED THE KAYAK SHIFTED AND STARTED SLIDING OFF THE TOP OF THE VEHICLE. THE STORE REPLACED WITH ANOTHER MODEL THAT DIDN'T FOLD DOWN. *JB