TOYOTA PT908-32070 Complaints

2008 LEXUS IS250 (VIN [XXX]). RECEIVED A RECALL ON DASHBOARD. CROWN LEXUS IN ONTARIO CALIFORNIA APPROVED THE REPLACEMENT OF DASHBOARD AS WELL AS ALL DOORS IN OCTOBER (?) 2015. I HAVE BEEN CALLING THE DEALER MULTIPLE TIMES, BUT STILL UNKNOWN WHEN THE PARTS WILL COME IN. I HAVE CALLED LEXUS DIRECTLY ON ESTIMATE TIME TO SHIP OUT PARTS, BUT THEY NEVER PROVIDED ANY ANSWER. I AM HOPING TO SELL THE CAR, BUT RESALE VALUE WOULD BE AFFECTED BY THIS NOT TO MENTION THE GLARE CAUSES SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED A RECALL NOTICE IN JULY 2015. I CALLED MY LOCAL TOYOTA DEALERSHIP TO SCHEDULE A DATE TO REPAIR THE PASSENGER SIDE AIRBAG. FAILURE TO REPAIR COULD RESULT IN SERIOUS INJURY OR DEATH TO A PASSENGER IF THE AIRBAG DEPLOYS. TOYOTA TOLD ME THE PART IS BACK ORDERED, THERE ARE 150 PEOPLE AHEAD OF ME ON THE WAIT LIST AND THEY ARE NOT SURE WHEN THE PART WILL BE IN. IN THE MEANTIME, TOYOTA RECOMMENDS THAT NO ONE SITS IN THE PASSENGER SEAT. NOT ONLY IS THIS A HUGE INCONVENIENCE, BUT A POORLY IMPLEMENTED RECALL PLAN.

HATCH LATCHES SHOULD NOT MELT DOWN IN 2-3 YEARS, AND ACCESS TO THE HATCH IS A LIFE SAFETY ISSUE. AS WITH MANY OTHER 2007 TOYOTA PRIUS VEHICLES THE RUBBER MATERIAL ON THE HANDLE OF THE REAR HATCH HAS BEEN DETERIORATING ON MY 2007 TOYOTA PRIUS AND IS GETTING MORE DIFFICULT TO USE. WITHOUT AN EXPENSIVE REPLACEMENT BY TOYOTA THE PART WILL FAIL BEYOND THE ABILITY TO OPEN THE REAR HATCH. TOYOTA REFUSES TO RECALL THE PART AND REPLACE IT AS A DEFECTIVE PART. *TR

AFTER ONLY ABOUT 3 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2007 TOYOTA PRIUS, MELTED INTO A STICKY TARRY BLACK RUBBERY GOOEY MESS. I CAN BEST DESCRIBE IT AS BEING A VISCOUS BLACK GLOB LIKE ROOFING TAR. TO OPEN THE HATCH, YOU HAVE TO TOUCH THIS BLACK GOO EACH TIME, WHICH MAKES IT DIFFICULT TO OPERATE THE HATCH RELEASE. WE BELIEVE THIS MELTING PROCESS STARTED AT ABOUT THE 2 YR. MARK. I THOUGHT THAT THIS MIGHT BE A SINGULAR ISSUE, BUT HAVE FOUND THAT THIS HAS HAPPENED TO SEVERAL CAR OWNERS, PARTICULARLY IN FLORIDA. I LIVE IN LOUISIANA . TOYOTA KNOWS ABOUT THIS, AND IS SELLING THE ENTIRE WIRING HARNESS FOR $600, AND HAS DONE NOTHING ABOUT RECALLING THIS. FROM A SAFETY PERSPECTIVE, THIS MEANS YOU CAN EXPERIENCE EXTREME DIFFICULTY OPENING THE REAR HATCH (A LIFE SAFETY ACCESS POINT), AND WILL GET STICKY BLACK TAR ON YOU FROM THE MELTED DOWN RUBBER COVER OF THE EXTERIOR HATCH RELEASE HANDLE. TO ME, THIS IS BOTH A SERIOUS LIFE SAFETY ISSUE AND A SERIOUS QUALITY DEFECT THAT TOYOTA IS OPTING TO IGNORE AND ONLY FIXING ON VEHICLES WITH EXTENDED WARRANTIES, SINCE THE FAILURE APPEARS TO OCCUR AT AROUND THE 3 YEAR MARK (IE AFTER 3 YEARS OF EXPOSURE TO THE BRIGHT SUN IN LOUISIANA, FOR EXAMPLE). I AM AWARE OF THE OUTSTANDING WORK DONE BY NHTSA ON OTHER SAFETY ISSUES, INCLUDING THE PROBLEM WITH RUSTY FRAMES ON 02 ISUZU AXIOMS, AND I FIND THIS PROBLEM TO BE SIMILAR IN NATURE, SO I AM ASKING FOR YOUR AGENCY TO TAKE A LOOK AT THESE INSTANCES AND ALSO TO INQUIRE FROM TOYOTA WHY THEY ARE NOT RECALLING THESE HANDLES THAT ARE MELTING IN THE SUN!!! IT'S OUTRAGEOUS. I THINK A DOOR HANDLE OR HATCH HANDLE SHOULD BE MADE TO LAST MORE THAN 3 YEARS. AND NOW MY TRUNK WON'T OPEN AND IT IS ABOUT DETACH FROM THE CAR BECAUSE OF THE EXTRA PULLING NEEDED TO OPEN IT. WHY HAS IT NOT BEEN RECALLED? IT SHOULD BE MANDATORY. THEY TOLD ME I WOULD HAVE TO PAY OVER $600 TO DO IT AT THE DEALER, BUT THEY SHOULD PAY FOR IT. *TR

VEHICLE VSC LIGHTS COME ON AND CAUSE A TEMPOARY LOSS OF POWER . THE VEHICLE FRONT ENDS ALSO STARTS TO SHAKE WHICH CAUSE A TEMPOARY LOSS OF CONTROLL. THIS STARTED 6 MONTHS AGO AND IS HAPPANING DAILY. *TR

DRIVER'S SEAT SLIDES WHEN I ACCELERATE OR STOP. IT OCCURS EVERY TIME I DRIVE THE VEHICLE AND I HAVE TAKEN IT IN TO CHECKERED FLAG TOYOTA IN VIRGINIA BEACH, VA TO HAVE THE PROBLEM FIXED. IT IS OBVIOUS THERE IS A PROBLEM WITH THE TRACK THE SEAT SITS ON. THE SERVICE TECHNICIAN ASKED THE SERVICE ADVISER HOW HEAVY I WAS (I WEIGH 135LBS) AND TOLD HER THE PROBLEM COULD NOT BE FIXED, THE ENTIRE SEAT WOULD HAVE TO BE REPLACED. CHECKERED FLAG WILL NOT RESPOND TO MY SERVICE REQUESTS. *TR

I HAVE A 02 TUNDRA SR5 HAVE A SERIOUS PROBLEM W/STEERING COLUMN SHAFT WHEN I TRY TO PUT ON DRIVE THE GEAR SHIFT LEVER BROKE FREE CAUSING UNEXPECTED GEAR SELECT. I HAVE TO REMOVE THE PLASTIC COVER IN ORDER TO HAND SELECT THE GEAR THE ALUMINUM SHAFT SUB-ASSY CONTROL BROKE OFF AT THE SCREW ATTACH TO THE COLUMN SUPPORT THIS IS APPEAR TO BE A FLAWED DESIGN FOR ATTACH THE SHIFT LEVER. I HAVE TO REPLACE THE WHOLE HOUSING FOR THE COLUMN SHIFTER AND THEIR SUPPORT. THE OLD PART IS AVAILABLE FOR FURTHER STRESS ANALYSIS / DESIGN MODIFICATION FOR SUBSEQUENCE MODEL. *TR

I HAVE A 2004 TOYOTA PRIUS. SINCE 2004, MY HEADLIGHTS HAVE GONE OUT 5 TIMES. THE RIGHT HEADLIGHT HAS GONE OUT 3 TIMES AND THE LEFT 2 TIMES. THE LAST TIME I REPLACED THE RIGHT HEADLIGHT, IT DID NOT LAST 12 MONTHS. *TR

TOYOTA SIENNA 2006 1. NORMAL DRIVING WITH ABSOLUTELY NO ACCIDENTS IN THE HISTORY OF THE VEHICLE. 2. DRIVER'S SIDE FRONT SEAT BELT WILL NOT RETRACT, MAKING IS ABSOLUTELY USELESS FOR ITS INTENDED PURPOSE. THIS IS A MAJOR SAFETY ISSUE. 3. CONTACTED TOYOTA HEADQUARTERS WHO CLAIMS THAT THE VEHICLE IS OUTSIDE THE NORMAL 3 YEAR WARRANTY PERIOD. *TR

IN 2007, I HAD PURCHASED A TOYOTA COROLLA LE. I HAD NOT NOTICED THIS PROBLEM UNTIL 2 WEEKS AFTER PURCHASING THE VEHICLE. THE PROBLEM LIES WITH THE AIRBAG NOT FLUSHED WITH THE DASHBOARD AND CREATES DIPS AND VALLEYS. THE PASSENGER AIRBAG IS SUNK INTO THE DASHBOARD. AFTER SPEAKING WITH THE DEALER, THEY REPLACED THE AIRBAG AND TOLD ME TO LET IT SIT FOR A WHILE AND THE AIRBAG AND DASHBOARD WOULD ALIGN. HOWEVER, AFTER LETTING IT SIT FOR NEARLY TWO YEARS, IT IS STILL THE SAME CONDITION. ON ALMOST EVERY OIL CHANGE, I WOULD COMPLAIN ABOUT THE PROBLEM TO THE DEALERSHIP AND THEY WOULD ADVISE ME TO GIVE IT SOME MORE TIME. I FILED A COMPLAINT WITH TOYOTA CUSTOMER SATISFACTION DEPARTMENT AND THEY RESEARCHED THE CASE. IN THE END, THE TOYOTA CUSTOMER SATISFACTION DEPARTMENT TOLD ME THAT THERE IS NOTHING THEY CAN DO. THEY INFORMED ME THAT THEY HAVE SOLD MANY 2007 COROLLA'S THAT ARE KNOWN TO HAVE THIS PROBLEM WITH THE AIRBAG. THEY CANNOT GUARANTEE ME THAT BECAUSE THE AIRBAG SINKS INTO THE DASH, IT WILL DEPLOY WHEN IT NEEDS TO. *TR