BRIDGESTONE TURANZA EL400 TIRES Complaints

The contact owns a 2023 Mercedes-Benz C300 equipped with Bridgestone RFT Tires, Tire Line: Turanza 100, Tire Size: 225/45/R18, DOT Number: VRJ7V4Y. The contact stated that while driving at approximately 40 MPH, the driver's side tire exploded. The contact stated that a "0 PSI driver side front tire" warning light was illuminated. The contact stated that he observed that the driver's side tire had a portion blown out on the sidewall of the tire. The vehicle was towed to a local dealer where it was diagnosed that the blowout had been due to external sources and not tire structural integrity. The manufacturer was notified of the failure. The contact stated that the vehicle was no longer equipped with a spare tire, and the contact was informed by the dealer that any type of spare tire for the vehicle was unavailable for purchase. The contact had been told by the manufacturer that the vehicle had been equipped with "run flat tires" and there was no need for a spare tire. The approximate vehicle and tire failure mileage was 2,000.

BRIDGESTONE TURANZA 400-02 235/40 19 TIRE TREAD SEPARATED FROM THE SIDE WALL EXPOSING STEEL BELTS. THE FIRST ONE AT 19K MILES / 12/21/2019 (THOUGHT IT WAS JUST A BAD TIRE AND BOUGHT ANOTHER FROM STERLING MCCALL LEXUS IN HOUSTON TEXAS) THE SECOND AT 23K MILES 05/28/2020. NOW THAT'S A PROBLEM. PURCHASE THE CARE FROM STERLING MCCALL LEXUS PRE OWNED WITH NEW TIRES ON THE CAR. TALKED TO SEVERAL LEXUS SERVICE MEMBERS AND THEY ARE AWARE OF THE PROBLEM AND THREE LEXUS VEHICLES HAVE THIS TIRE ISSUE (LEXUS GS, RC AND IS VEHICLES AND THEY WILL NOT DO ANYTHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 2013 TOYOTA COROLLA EQUIPPED WITH BRIDGESTONE TURANZA EL400-02 TIRES, SIZE: P205/55R16. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO DRIVE LIKE ONE OF THE TIRES WAS FLAT. SUDDENLY, THE REAR PASSENGER TIRE DETACHED FROM THE VEHICLE AND THE TIRE PRESSURE INDICATOR ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO CONSTANTLY PLACE AIR IN THE TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (DRACUT TIRE SHOP, INC., 1269 LAKEVIEW AVE, DRACUT, MA 01826 (978) 957-0782), BUT WAS NOT DIAGNOSED. ALL FOUR TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE DOT NUMBER WAS UNAVAILABLE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 14,000.

SLOW LEAK OF AIR PRESSURE. I HAD TO KEEP ADDING AIR. LOCAL BRIDGESTONE TIRE PEOPLE SAID IT WAS BECAUSE IT WAS INSTALLED INCORRECTLY. THEY TOOK IT OFF RIM AND THE BEAD WAS TORN.

2014 VW JETTA HAS BEEN EXPERIENCING PROBLEMS WITH LOW TIRES AND HANDLING ISSUES WHILE DRIVING ON DRY, WET OR EXTREME HEAT CONDITIONS. THIS CAR HAS BEEN SERVICED BY THE DEALER SINCE ITS PURCHASE 13-NOV-2013 AND WASN'T UNTIL 1-MAY-2015 THAT WE NOTICED 3 OF THE 4 TIRES HAVE SIDEWALLS WHICH HAVE SEPARATED AND COME APART ON THE SIDE OF THE TIRE AS WELL AS IN MULTIPLE PLACES OF THE TIRE. THE TIRES HAVE 20,000 MILES ARE IN GREAT CONDITION AND HAVE PROBLEMS WITH THE SIDEWALLS ONLY. SEEMS TO BE A RECURRING ISSUE I HAVE NOTICED WITH THESE TIRES AND I AM HAVING THEM ALL REPLACED! *TR

TL* THE CONTACT OWNS A 2013 TOYOTA COROLLA EQUIPPED WITH BRIDGESTONE TURANZA EL400-02 TIRES, SIZE: P205/55R16. THE CONTACT STATED THAT THE TIRES WERE WEARING PREMATURELY AND HAD DEVELOPED BUBBLES ON THE SIDEWALL OF THE FRONT AND REAR DRIVER SIDE TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 13,900.

I BOUGHT A NEW 2013 HONDA ACCORD 2DR EX-L V6 OFF THE FLOOR OF THE DEALERSHIP ON APRIL 1, 2014. THE DEALER HAD CHANGED THE STANDARD 18 IN WHEELS TO 19'S AND THE STANDARD GOOD YEAR TIRES TO BRIVERY DGESTONE TURANZA EL 400 02'S. AFTER I HAD PUT ABOUT 3,500 MILES ON THE CAR, A SMALL STAPLE (1/16 IN DEEP) PUNCTURED ONE TIRE JUST BETWEEN THE WALL AND THE TREAD,AND THE WALL FAILED AND IT RAN FLAT. I TOOK IT BACK TO THE DEALER AND THEY SAID THERE WAS NO WARRANTY ON THESE TIRES. THERE WAS A GOOD YEAR TIRE WARRANTY BOOKLET IN THE GLOVE BOX BUT NO BRIDGESTONE BOOKLET FOR THE TURANZA'S. WHEN I PUT THE SPARE TIRE ON TO TAKE THE CAR BACK TO THE DEALER, I LEARNED THAT THE SPARE WAS MOUNTED ON A 17 IN RIM AND WAS NOT A LOW PROFILE TIRE LIKE THE TURANZA'S. MY COMPLAINTS ARE (1) THE 17 INCH STANDARD TIRE FOR A SPARE WHEN IT IS 2 INCHES SMALLER THAN THE OTHER TIRES AND IS NOT A LOW PROFILE. I AM WORRIED THAT IF I DRIVE VERY FAR ON THE SPARE I WILL DAMAGE RUNNING GEAR OR BREAK AN AXLE DUE TO THESE DIFFERENCES. (2) ALL THE TURANZA'S ON THE HONDA SAY THEY WERE MADE IN JAPAN AND WHEN I TRIED TO REGISTER THE TIRES ON LINE WITH BRIDGESTONE, IT ASKED FOR A CITY AND DOT. THE DOT IS EJN1JHE3612 BUT THERE IS NO CITY ON THE TIRE SO CAN'T REGISTER IT. THE BRIDGESTONE WEBSITE LISTS LOCATIONS OF MANUFACTURING PLANTS BUT NONE ARE LISTED IN JAPAN. AM I RUNNING KNOCK-OFF BRIDGESTONE TIRES? AND (3) THE TIRE FAILED AT THE INTERSECTION BETWEEN THE WALL AND THE TREAD FROM A VERY SMALL STAPLE THAT BARELY STUCK TO THE RUBBER AND IT SHOULD NOT HAVE WERE IT MADE TO INDUSTRY STANDARDS. THANK YOU *TR

TL* THE CONTACT OWNS A 2012 NISSAN SENTRA WITH THE ORIGINAL BRIDGESTONE TURANZA EL400-02 TIRES, SIZE: P205/55R16. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN FOR MAINTENANCE AT THE DEALER, HE WAS ADVISED THAT ALL FOUR TIRES WAS DEFECTIVE IN THE TIRE WALLS. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES AND THE VEHICLE WAS 22,000.

SIDEWALL TEARING APART IN TWO SECTIONS AS WELL AS CENTER TREADS CONTAIN SEVERE CRACKING. *TR

ON MARCH 3,2012 WHILE RETURNING FROM ASHEVILLE,NC TO OUR HOME IN GRAYSLAKE,IL WITH A FULL DAY OF NOTHING BUT INTERSTATE DRIVING OUR TIRE WARNING INDICATOR LIGHT CAME ON . WE PULLED OFF AT THE NEXT EXIT BY CALUMET CITY,IL. ASSUMING I JUST NEEDED TO ADD SOME AIR TO THE TIRE I WAS SURPRISED TO SEE THE WHOLE SIDEWALL SPLIT OPEN. WE HAD NOT HIT ANY SHARP OBJECTS OR POTHOLES,BUT THE RUN FLAT TIRE WAS RUINED. AS THE 2011 TOYOTA SIENNA AWD DOES NOT HAVE A SPARE AAA COULD NOT HELP TO REPLACE THE TIRE. THEY COULD TOW US TO THE NEAREST TOYOTA DEALERSHIP, BUT WHEN WE NOTIFIED THE DEALERSHIP THEY INFORMED US SINCE IT WAS LATE SATURDAY AFTERNOON THEY WOULD NOT BE ABLE TO TAKE A LOOK AT THE TIRE UNTIL MONDAY. WE THEN MADE THE DECISION TO HAVE THE VAN TOWED TO THE TOYOTA DEALERSHIP NEAREST OUR HOME(LIBERTYVILLE,IL) AT OUR EXPENSE.TOYOTA GLADLY REPLACED THE TIRE (WITH ONLY 9400 MILES OF WEAR) FOR $283.00 AND TOLD ME IF ANY COMPLAINTS TO TAKE THE TIRE TO A BRIDGESTONE DEALER. I INFORMED THE TOYOTA DEALERSHIP THAT IF THE AWD SIENNA HAD A SPARE AND IF I WOULD HAVE KNOWN BEFORE PURCHASING THIS VEHICLE IT DID NOT HAVE A SPARE I WOULD NOT BE IN THIS PREDICAMENT. I TOOK THE TIRE TO THE BRIDGESTONE DEALER . HE SAID IT LOOKED LIKE THE TIRE WAS DAMAGED(IT WAS NOT,IT JUST SPLIT APART) AND SAID HE WOULD SEND IT TO THE CORPORATE OFFICE TO BE EVALUATED. THIS WAS A MONTH AND A HALF AGO WITH NO RESPONSE. I AM AFRAID THIS WILL HAPPEN AGAIN. *TR