BRIDGESTONE TURANZA T TIRES Complaints

On Saturday XXX, while driving on [XXX] at highway speed, without interior dashboard warning lamps or other warning symptoms both rear tires failed simultaneously & disintegrated creating a potentially catastrophic driving hazard for those with me inside the car as well as others on the Turnpike. This type of failure occurring at the same time on both rear tires with relatively low mileage of 27,680 miles raises concern about a potential defect. The rear tires are the original factory tires. I do have photos + video evidence of the damaged two rear tires which were replaced on Monday ,XXX. I no longer have the damaged tires, however it may be an option to speak with Tire Kingdom. I have attempted resolution immediately following the incident from Lexus of [XXX] as well as Bridgestone. The dealership leadership advised "I should be happy those tires gave you almost 30,000 miles since these OEM tires should be replaced every 15,000 miles." He replaces his own tires every two years. The service manager stated the problem was that I drove over too many potholes & curbs without having my car aligned. He also said he lives two miles from his job & dodges 15 potholes daily going to work. I have already met in person with the service manager & have had multiple conversations & email exchanges with dealership management including Bridgestone. Bridgestone will only deal directly with the dealership. I have provided photographic & video evidence of the tire failures to all. Despite these efforts, the issue remains unresolved. Given the severity of the incident & the safety risk involved, I am requesting: Immediate escalation to a regional case manager; A formal inspection & defect evaluation of the failed tires via photos & video; Review for $758.23 reimbursement under warranty or goodwill consideration. Please advise on next steps & confirm that this case has been escalated. I appreciate your prompt attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

The contact owns a 2023 BMW X1 equipped with Bridgestone Tires, Tire Line: Turanza, Tire Size: 225/55/R18, DOT Numbers: 16C1005HC0723 (Rear Tires) and 16C1005HC0823 (Front Tires). The contact stated that upon taking the vehicle for service, the contact was informed that all 4 tires needed to be replaced. The contact was informed that the front tires had 1-millimeter of treadwear remaining, and the rear tires had 3-millimeter of treadwear remaining. The vehicle was taken to the dealer, who was unable to determine the cause of the abnormal treadwear. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 7,000.

The contact owns a 2022 Toyota Sienna Hybrid equipped with Bridgestone Tires, Tire Line: Turanza L5100, Tire Size: T235/60/R18, DOT Number: [XXX] . The contact stated while driving 80 MPH, the rear passenger's side tire had a blowout. The contact stated she drove across the road and pulled to the side of the road. The contact stated that AAA assisted in replacing the tire with a spare tire. The vehicle was taken to Walmart the following morning, where the spare tire was replaced. Additionally, the contact stated while driving at an undisclosed speed, the TPMS warning light was illuminated. The vehicle was taken to Discount Tires, where it was determined that there was a hole in the rear driver's side tire. The tire was replaced. The contact stated that the front passenger's tire was also replaced at Walmart due to a pinhole. The dealer was notified of the failure. The tire manufacturer was not notified of the failure. The vehicle and tire failure mileage were approximately 12,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving at approximately 60 MPH on the Freeway when I heard a loud bang, the car started to vibrate and shortly after that I realized I had a problem with a tire. The display indicated a tire with low pressure. I pulled over and saw the damage to the tire on the Driver left hand side. I brought the car to the dealer service department. I paid to have a new tire installed and I kept the damaged one. No one else has looked at the tire yet. Tire size 225/50 R18 99W XL failed. There are seven (7) holes on the side wall and one (1) hole on the tread. The tire is available for inspection.

TL* THE CONTACT OWNS A 2016 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TURANZA ALL SEASON TIRES, SIZE: 225/40/R18 (NA). WHILE THE CONTACT WAS PERFORMING A ROUTINE OIL CHANGE ON THE VEHICLE, HE NOTICED THAT THE INSIDE OF THE DRIVER AND PASSENGER SIDE FRONT TIRE TREADS WERE WORN DOWN. DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511) STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR, AND THE TIRES BECAME WORN DOWN QUICKLY. THE CONTACT WAS INFORMED THAT HE WOULD GET LESS THAN 15,000 MILES ON THE TIRES. THE TIRES WERE NOT CHANGED. ONE YEAR LATER, WHILE PERFORMING ANOTHER OIL CHANGE, THE CONTACT NOTICED THAT THE INNER TIRES WERE BALD. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT RESEARCHED THE FAILURE ON THE INTERNET AND FOUND THAT THE FRONT LOWER CONTROL ARM BUSHING WAS FLOATING. AS A RESULT, THE TIRE MOVED INWARD AND BECAME BALD QUICKLY. THE LEXUS MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO BRIDGESTONE. THE TIRE MANUFACTURER (BRIDGESTONE) WAS CONTACTED AND STATED THERE WERE NO KNOWN FAILURES WITH THE TIRE. THE VEHICLE FAILURE MILEAGE WAS 31,300. THE TIRE FAILURE MILEAGE WAS 5,600.

AUDI WESTMONT LEASED ME A BRAND NEW 2019 A6 LAST NOVEMBER 12, 2018. THEY CLAIM "ALL" OF AUDI'S 2019 A6'S COME WITH "SUMMER TIRES" ON THEM AND GETTING AN "ALL SEASON" OR "WINTER" TIRE IS NOT POSSIBLE UNLESS I PAY ANOTHER $2,690.83 FOR FOUR MORE "WHEELS AND WINTER TIRES". I DROVE THE VEHICLE FOR TWO MONTHS ON THEIR "SUMMER TIRES" BRIDGESTONE TURANZA T005 SUMMER TIRES. ON TWO SEPARATE OCCASIONS WITH LESS THAN ONE INCH OF SNOW ON THE GROUND, I TOTALLY LOST CONTROL OF THE CAR WHILE BRAKING. MY WIFE REFUSED TO RIDE AGAIN WITH ME WITH THE TIRES THAT CAME WITH THE CAR. I FINALLY WENT BACK IN AND HAD TO PURCHASE FROM THEM FOUR NEW SOTOZERO3 WINTER TIRES AND FOUR NEW WHEELS. I NOW HAVE 8 NEW TIRES AND 8 NEW WHEELS. MY COMPLAIN IS WITH AUDI, NOT THE DEALER. SELLING OR LEASING THESE VEHICLES WITH SUMMER TIRES ONLY IN A GEOGRAPHICAL AREA THAT EXPERIENCES WINTERS SUCH AS SUBURBAN CHICAGO, IS A DISASTER WAITING TO HAPPEN. AUDI NEEDS TO BE STOPPED BEFORE SOMEONE DIES. THANK YOU!

TL* THE CONTACT OWNS A 2004 SATURN ION EQUIPPED WITH BRIDGESTONE TURANZA EL400 4305 /B12 TIRES (N/A). THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE BEGAN TO SHAKE. AS THE VEHICLE WAS MOVED TO THE SHOULDER, THE TREAD COMPLETELY SEPARATED FROM THE FRONT DRIVER'S SIDE TIRE BUT IT WAS STILL ABLE TO HOLD AIR. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE TIRE FAILURE MILEAGE WAS 20,000. THE VEHICLE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

MY 2008 TOYOTA CAMRY LE TIRES ARE GOING BALLED AFTER ONLY 18000 MILES ON IT WHICH IS BECOMING EXTREMELY DANGEROUS TO HANDLE THE CAR IN WET WEATHER. *TR

I WOULD LIKE TO MAKE A COMPLAINT ABOUT MY CAR. I BROUGHT A TOYOTA CAMRY 2009 AND I HAVE BEEN HAVING PROBLEMS BECAUSE ITS NOT STABILIZED IN THE ROUTES. ALSO WHEN I GO ON THE STREETS THE CARS BRAKES WONT STOP. I'VE TRIED TAKING IT TO THE DEALERSHIP BUT THEY JUST TELL ME TO MAKE AN APPOINTMENT. *TR

TL*THE CONTACT OWNS A 2006 HONDA CIVIC. THE VEHICLE HAS BRIDGESTONE TURANZA T TIRES. THE CONTACT STATED THAT THERE WAS A SUSPENSION ISSUE WITH HIS VEHICLE. IN ADDITION, THE TIRES BECAME WORN AFTER 12,000 MILES. THE MANUFACTURER STATED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE SUSPENSION REPAIRS, BUT NO RECALLS. THE MANUFACTURER STATED THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES AND THAT THE SUSPENSION DID NOT AFFECT THE TIRE WEAR. BRIDGESTONE DISAGREED AND STATED THAT THEY COULD REPLACE THE TIRES FOR $650 AT THE CONTACT'S EXPENSE. THE TIRE FAILURE MILEAGE WAS 12,000. THE VEHICLE CURRENT AND FAILURE MILEAGES WERE LESS THAN 24,000. UPDATED 07/14/09. *LJ THE DEALER OFFERED TO CORRECT THE SUSPENSION PROBLEM AT THEIR EXPENSE, BUT THEY WERE NOT WILLING TO PAY FOR THE PREMATURELY WORN TIRES. UPDATED 07/15/09.*JB