CONTINENTAL PROCONTACT GX AO TIRES Complaints

The front driver-side tire experienced a full tire tread separation at highway speeds. It caused minimal damage to the vehicle's rim. No crash, other damage, or injuries occurred. Tire size 255/35R19 96H XL

NHTSA Recall ID: 24T009 Continental Claim Number: [XXX] While driving on the highway from Lake Tahoe to Los Angeles with my family in the car, the front passenger-side tire unexpectedly exploded. The entire tread detached from the tire, causing damage to the right side of the vehicle as it separated. Prior to the incident, the car had undergone an inspection at an official Audi dealership, which included a tire inspection and alignment. No issues were identified at that time. The incident occurred in September 2024. The weather was extremely hot in the desert, so I was closely monitoring the tire pressure through the vehicle’s sensors. No abnormalities were detected before the sudden explosion. Fortunately, I was able to safely maneuver the vehicle off the highway despite the shock of the situation. It took several months for the Audi Pacific Service Center to replace the tires and send them to Continental for analysis. Continental has since denied reimbursement for the vehicle repairs, providing only a general report stating that the failure was unrelated to the recall. On [XXX] I requested a more detailed analysis, including a comprehensive report with supporting images and videos. Continental indicated a one-week turnaround, but as of February 6, 2025, I have not received any further information. The Important Safety Recall notice I received explicitly states that the affected tires may develop belt edge separation due to excessive flexing in the tread shoulder, leading to potential tread/belt loss. This description aligns precisely with the failure I experienced. However, Continental has not provided any evidence or a substantive explanation as to why my case does not fall within the scope of the recall. Given the circumstances and the clear similarities between my experience and the recall description, I am requesting reimbursement for the repair costs resulting from this incident. My car is still not safe to drive because of the damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

There currently exists a recall (24T-009) on the Continental ProContact GX AO 255/35R19 96H XL tire which was the OEM tire on some MY21+ Audi A4/A5s. The recall was the result of the compound used on the inner and outer edges improperly dissipating heat, resulting in premature wear, and belt breakage. I have a 2023 Audi A4, [XXX] which has the OE Continental ProContact GX AO 245/40R18 97H XL on it, and at 26,500 miles on the vehicle, all 4 of the tires require replacement due to significant wear on the inner and outer edges. All maintenance and service intervals were completed early or on time by the certified Audi Dealer. All 4 tires show normal and safe tread wear with the exception of the inner and outer edges. There are no known mechanical defects or issues with the vehicle, and the ADAS system functions properly and without issue, so there is certainly no alignment issue significant enough for a system fault. I am concerned that the Continental ProContact GX AO 245/40R18 97H XL tires suffer from the same defect as those in NHTSA recall 24T-009 and that if not replaced due to premature wear, will create a risk of injury and death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front tires started to come apart (tread separating from belt). I purchased new tires and had a shop install them. Some time later, after I had replaced the tires, I received a recall notice from Audi/Continental Tire for this exact issue. The notice (NHTSA Recall ID 24T009) stated to contact continental for reimbursement. I have contacted Continental Tire via telephone. They instructed me to submit pictures of the tires and receipts via their website. I did so on 11/14/2024, 12/5 and 1/14. I have only received automated validations of receipt. Continental Tire has not responded and will not address the issue. I have attached the documents sent to Continental Tire.

The contact owns a 2023 Audi A5 equipped with Continental Tires, Tire Line: Continental Pure Contact GXAO, Front Tires Sizes: 255/35/R19, DOT Number: CP32WMC9, Rear Tires Sizes: 255/35/R19, DOT Number: CP32WMC9, Rear. The contact received notification of NHTSA Campaign Number: 24T009000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted who advised the contact to use after-market replacements since the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Tire Size 255/35R19. My 2 front tires suffered from belt separation and I replaced the tires on 6/18/24 (new car milage 15238) at Tire Choice Auto Service Center. My low tire pressure light was on and I made an appointment for an evaluation thinking I may have a nail puncture, however the tire shop manager called me onto the shop floor while my car was raised up to show me the warped tire tread and told me I needed new tires due to belt separation. I checked with Audi Naples and the Continental Tire website at that time and there were no tire recalls for my car tires. I received a recall notice from Continental Tire on 10/29/24 regarding coverage of my tires for a factory recall due to belt separation. I called Continental Tire on 10/31/24 and they decline to cover my cost to replace the two defective Continental tires with two new Continental tires as I have returned the Audi A5 to the dealership to lease a larger Audi vehicle. The Continental Tire letter states they will cover my "cost of the comparable replacement tire, including mounting, balancing and taxes." The letter does not state that I must still be the registered owner/lessee.