CONTINENTAL TKC80 TIRES Complaints

I was informed that my motorcycle was affected by the CTA recall. I spoke with my local KTM dealer I bought my bike from that came with the tkc80 tires installed. They were unaware of how to proceed and said to call Continental tire directly. I did so, and the woman on the phone instructed me to buy replacement tires, and that the cost of the tires and installation would be reimbursed. I followed up by ordering replacement tires, getting them installed at my local KTM dealer, filling out the reimbursement form as requested by CTA and mailing it to them in October of 2023. Since then I have been emailed by CTA telling me the following: "Per the recall survey completed, these tires do not meet that requirement. Your tires production period is in 2017. The production period of the affected tires does not start in 2017. Due to this, we are unable to proceed because these tires are not under recall." I was not asked to fill out this 'recall survey' prior to ordering replacement tires and getting them installed. I explained this to CTA and they have just kept repeating that they will not proceed. The NHTSA website still shows my vin as affected and that the recall has not been completed. I simply want to be reimbursed for the replacement tires ($275.16) I was told to order and installation fee ($60) I was told would be reimbursed. This is for both front and rear TKC80 tires 120/90-18 90/90-21

The contact owns a 2006 Suzuki DR-Z400S Motorcycle equipped with Continental Tires, Tire Line: TKC80, Tire Size: 90/90/R21, DOT Number: 4819. The contact became aware of NHTSA Campaign Number: 22T006000 (Tires) and contacted the manufacturer for recall repair; however, the manufacturer informed the contact that they could not complete the recall repair because he was not the original tire owner. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

90/90/21 Tire tread began to separate. This fell under Continental recall. Continental will not issue my reimbursement. I filled out paperwork, sent replacement tire receipt, damaged the sidewall to render tire unusable, and sent photos of this. The replacement tire was mounted and recall tire disposed of. Continental is now stating they will not issue my refund without the load rating photo, which is not possible because the shop disposed of it. They had already emailed me stating the process has begun.

Tire is beginning to crack around treads. Production week 1221. I have contacted Continental, and they are informing me I need to remove my tire and cut a hole in it for the warranty to be honored. This motorcycle is my means of transportation, and I cannot remove it and cut a hole until I receive a replacement.

CONTINENTAL TIRE COMPANY is not complying with the recall of their TKC80 front tire that came on my 2022 KTM 690 Enduro R VIN# [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Honda CRF1000 equipped with Continental tires, Tire line: TKC 80, Tire size: 90/90/R21, DOT Number: H6LLCHJ192. The contact stated that the front tire was included in NHTSA Campaign Number: 22T006000 (Tires). The contact stated that there was no failure experienced with the tire; however, in order to receive a replacement, the manufacturer suggested he purchase a new tire. The contact stated that a dealer was not contacted since the tires were purchased online. The motorcycle was not diagnosed or repaired. The manufacturer was notified of the issue however, there was no guarantee that the contact would be reimbursed for the new tire purchase. The contact was informed that he would receive a new tire under the recall via mail. The contact was concerned of the recall process because he would have two tires in his possession and would later need to dispose of the replacement tire.