GENERAL TIRE EXCLAIM HPX A/S TIRES Complaints

4 tires - All 215/55R17 General Exclaim HPX-A/S. 5-7-22 Purchased four at Walmart, Lapeer MI, including lifetime mounting, balancing, rotation. Vehicle was weaving on cement cut expressways. 5-25-22 Complaint sent to Continental Tire. Response was determined as “Tram-lining”, but should get better with usage. I shared email to Mgr Mark at W-M Tire in Lapeer,MI 7-19-22 Cont Tire sent customer survey received. I responded dangerous tires not getting better 12-22 Personal complaint to WM again. 1-26-23 email to CT 5-1-23 email to CT 5-5-23 email to CT 6-9-23 personal complaint to WM and mgr JR drove my car. He agreed to replace tires but I must repay all mounting, bal, rotation fees of $130 or so. I called Rep at Cont Tire who refused to work with WM. She told me 45 day had expired and that I hadn’t made a formal complaint and wanted me to drive car to Discount Tire Store in Burton, MI for tire review. I told her I purchased tires at WM and if I get other tires at Discount, WM will not honor my prepaid lifetime flat, rotation, bal issues. I asked Rep for email follow up on our conversation and her conversation with WM mgt JR. Rep said I was rude and hung up on me. 6-12-23 Call to CT Aniaca and ask for escalation Rep. None available will Call me back. No call back 6-13-23. Called CT again - Marcos He confirmed WEB complaint #220525-000003. Said tires are proprietary to WM, and out of 45 day warranty. I asked the why send me to Discount Tire if proprietary to WM. I told him WM would replace the tires and All I wanted was CT to pay for the $130 remount, etc. He refused. Told him tires dangerous and I will filed complaint with NHTSA.

While driving 45mph on a smooth road, the tire sidewall blew out. Tire torn in several places. No sign of any contributing damage that could have caused the problem, nor was there a pothole or road debris. Tires are from 2019, and had 25,000 miles of use.

The contact owns a 2007 Cadillac DTS equipped with General Tires, Tire Line: Exclaim HPX A/S (Alpha Sierra), Tire Size: 235/55/R17, DOT Number: A37AWBXP3317. The tire was a replacement tire. The contact stated that while driving 40 MPH, the front passenger’s side tire experienced a blowout as a result the vehicle landed in a ditch. The contact stated that the sidewall was separated; however, the tread belt was intact. The contact stated that he changed the tire and was able to drive on the spare tire. The tire was not taken for inspection. The contact stated that he called the tire store and was advised to contact the manufacturer. The manufacturer was contacted and informed the contact that the tire was not included in NHTSA Campaign Number: 21T001000 (Tires) as the DOT number was out of scope. The approximate tire failure mileage was 10,000. The approximate vehicle failure mileage was 140,000.

The contact owns a 2011 Ford Fusion equipped with General tires, Tire Line: Exclaim, Tires Size: 225/50/R17, DOT number: A340-WBXJ-3919, and installed as replacement tires. The contact stated that while driving approximately 55 mph, the rear passenger’s side tire experienced a blowout causing the driver to nearly lose control of the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 300. The VIN was not available.