GOODYEAR TIRES Complaints

IN 2006, MY WIFE LEASED A NEW VW BEETLE FROM A DEALERSHIP IN SANTA CRUZ COUNTY, CALIFORNIA. THE CAR CAME WITH A SET OF NEW GOODYEAR EAGLE RS-A TIRES. MY WIFE COMMUTES 40 MILES ROUND TRIP FIVE TO SIX DAYS A WEEK TO WORK. THE CAR HAS APPROXIMATELY 60K IN MILES ON IT. THE TIRES HAVE NOT BEEN MISTREATED- SURFACE STREETS AND FREEWAY USE ONLY. ON 4-25-09, MY WIFE DROVE TO WORK, PARKED IN A PUBLIC USE GARAGE, AND SPENT EIGHT HOURS WORKING. WHEN SHE RETURNED TO THE CAR, THE DRIVER SIDE FRONT TIRE WAS FLAT. A TOW SERVICE WAS CALLED AND THEY PUT ON THE SPARE TIRE. IT WAS AT THAT TIME THE TOW SERVICE DRIVER SHOWED MY WIFE THE INSIDE SIDEWALL OF THE REPLACED TIRE. IN BRIEF, ABOUT 90 PERCENT OF THE SIDEWALL HAD SEPARATED FROM THE MAIN TREAD TO THE POINT THE METAL BANDS WERE EXPOSED. WHEN MY WIFE GOT HOME, I CRAWLED UNDER HER CAR AND SAW THE PASSENGER SIDE FRONT TIRE WAS ALSO IN THE SAME DEFECTIVE CONDITION. I TOOK PICTURES OF BOTH TIRES AND DOWNLOADED THEM ONTO MY COMPUTER. THE COST TO REPLACE ALL FOUR TIRES WILL BE OVER $500.00 BASED ON A SEAR\'S ESTIMATE. I CHECKED THE INTERNET FOR RECALLS AND SAFETY BULLETINS ON GOODYEAR TIRES. I FOUND THERE WAS NO FORMAL RECALL OF THIS TIRE, BUT GOODYEAR WAS DOING A \"SILENT RECALL\" REPLACING TIRES FOR CUSTOMER SATISFACTION. I FOUND MANY SIMILAR COMPLAINTS ABOUT THESE TIRES, THE EAGLE RS-A, SEPARATING AT THE SIDEWALL ON THE INTERNET. TODD MAYER *TR

PURCHASED FOUR GOODYEAR TIRES 11/06. WHILE DRIVING 55-60 MPH, VALVE STEM ON LEFT REAR TIRE FAILED (4/16/09) CAUSING TIRE TO COME APART (TREAD SEPARATED FROM SIDEWALL). AFTER SPARE TIRE INSTALLED BY AAA, PROCEEDED TO STORE WHERE ORIGINALLY PURCHASED. GOODYEAR SERVICE CENTER STATED VALVE STEM HAD FAILED; I PURCHASED NEW TIRE AT PRO-RATED COST. SERVICE CENTER ALSO REPLACED VALVE STEMS ON THE OTHER TIRES BECAUSE THEY LOOKED BAD. IN RESPONSE TO A QUESTION FROM ANOTHER CUSTOMER ABOUT VALVE STEMS FROM CHINA, THE CLERK MENTIONED THOSE VALVE STEMS HAD BEEN REMOVED FROM THE CENTER'S INVENTORY. OLD PARTS NOT AVAILABLE. *TR

ONE ANOTHER VICTIM OF OE TIRES OF INFERIOR QUALITY + ALIGNMENT ISSUES OF LEXUS RX 400H. I AM FILING A FORMAL COMPLAINT AGAINST LEXUS COMPANY. RECENTLY, I DROVE THE SUV (@ 125 MILES AWAY FROM WHERE I LIVE) TO MY DEALER TO GET THE RECALL OF 'POWER STEERING LINK ASSEMBLY' FIXED. THE DEALER PHONED TO TELL ME THAT ALL 4 TIRES MUST BE REPLACED BECAUSE OF BADLY WORN INSIDE TREAD AND STEEL BELT IS VISIBLE ' UNSAFE TO DRIVE. I WAS SHOCKED! WHAT? AT 23,782 MILES? JUST LIKE EVERY OTHER CAR I OWNED BEFORE, I EXPECTED TO REPLACE THEM AT 50-60K MILES. THE DEALER SAID THAT THE OE GOODYEAR EAGLE RS-A 235/55VR18 TIRES USUALLY LAST ABOUT 20K MILES. HE ALSO SAID BECAUSE IT'S A HYBRID CAR!! SHOCKED AGAIN! I WOULD NOT HAVE BOUGHT THAT CAR IF I HAD KNOWN THIS. THE ONLY THING MENTIONED ON THE WINDOW STICKER WAS '235/55VR18 ALL-SEASON TIRES.' I SCANNED THE INTERNET AND LEARNED THAT MANY OUT THERE SHARE THE SAME QUESTION AND CONFUSION. I WAS NEVER INFORMED BY ANYONE OF THE FACT THAT THE EARLIER 400HS HAD ALIGNMENT ISSUES AND THE OE TIRES ON THESE EXPENSIVE 400H SUVS WOULD NEED TO BE REPLACED ROUGHLY EVERY 20K. LEXUS SHOULD HAVE RECALLED ALL THE EARLIER 400HS TO ADDRESS THE ISSUE. ON THE AVERAGE, A CAR WITH AVERAGE QUALITY TIRES WOULD NEED REPLACEMENT ROUGHLY EVERY 50K-60K, WHICH SHOULD BE THE NORM. LEXUS CARS ARE SUPPOSED TO BE LUXURIOUS AS WELL AS RELIABLE, WHY WOULD THE TIRES BE ABNORMALLY WORN JUST ON THE INSIDE EDGE AT JUST 20K MILES? I BELIEVE,I HAVE BEEN MISINFORMED BY LEXUS AND SHOULD NOT HAVE TO PAY FOR LEXUS RESPONSIBILITY OF PUTTING THESE GOODYEAR EAGLE RS-A TIRES ON SUCH LUXURIOUS CARS AND MAKE THE CONSUMERS PAY FOR THE INFERIOR QUALITY. SINCE I WAS TOLD BY THE DEALER THAT THE TIRE PERFORMANCE WAS DUE TO THE SUV IS A 'HYBRID' CAR, THEN IT IS A DESIGN ISSUE THAT WOULD HAVE REQUIRED LEXUS TO INSTALL A DIFFERENT SET OF TIRE. *TR

THE CAR RPM DROP DOWN BELOW 500, LAST YEAR IT LED TO SERVICE ENGINE LIGHT AND SPEND AROUND A GRAND, BUT NEVER FIX,UNTIL TODAY THE DEALER CLAIM THAT THIS HAPPENED TO NISSAN MAXIM 04, AND LAST YEAR I START HAVING STEERING SHAKING, THE DEALER TOLD IF I CHANGE MY RIMS AND TIRES IT WILL FIX IT, AND IN AUG-2008 I HAVE 4 NEW RIM AND GOOD YEARS TIRES, BUT THE PROBLEM EXIT, I WENT IN JAN TO THE DEALER, AND THEY TOLD IF THEY TIGHTENED SOME THING IT WILL FIX, BUT NO I STILL HAVE UNTIL TODAY, CAR SHAKES IF YOU EXCEED SPEED OF 55 OR 50 M/H. I AM STILL HAVING THOSE PROBLEM UNTIL TODAY. *TR

VIBRATION AND PULLING ON HIGHWAY IN SPEEDS ABOVE 60MPH. HAD TIRES ROTATED/BALANCED AND NUMEROUS ALIGNMENTS PERFORMED WITHOUT RESOLUTION. THIRD PARTY INSPECTED TIRES AND FOUND "TREAD SEPARATION" ON 3 OF THE 4 TIRES. TIRES EXHIBITED THESE PROBLEMS SINCE ABOUT 29000 MILES AND WERE REPLACED AT 36000. *TR

TL*THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE VEHICLE HAS GOODYEAR VIVA TIRES, SIZE P215/65R16. WHILE DRIVING 45 MPH, THE FRONT DRIVER'S SIDE TIRE SUDDENLY BLEW OUT WITHOUT WARNING. THE TIRE WAS IMMEDIATELY REPLACED WITH THE SAME MAKE AND MODEL TIRE. THREE MONTHS LATER, THE DRIVER NOTICED THAT THE REAR DRIVER'S SIDE TIRE HAD MULTIPLE CRACKS IN THE SIDEWALL THAT CAUSED THE TIRE TO LOSE ALL OF ITS AIR AND FLATTEN. HE PLACED A SPARE TIRE ON THE VEHICLE AND BELIEVED THAT THERE WAS A DEFECT IN ORDER FOR THE FAILURE TO OCCUR IN THAT SHORT AMOUNT OF TIME. THE FAILURE MILEAGE WAS 120,000 AND CURRENT MILEAGE WAS 130,000.

IN LATE FEBRUARY 2009 I HAD A SLIPPED BELT ON ONE OF MY GOODYEAR WRANGLER RT/S TIRES ON MY 2003 DODGE DAKOTA. THIS WAS PARTICULARLY ANNOYING ESPECIALLY SINCE THE TIRES ONLY HAD 33K MILES ON THEM. THE SPARE HAD NEVER BEEN USED SO WE PUT THE SPARE TIRE ON. THAT WAS FIND FOR A FEW WEEKS BUT THEN THE OTHER TIRES STARTED SLIPPING BELTS. AFTER THE INITIAL TIRE I CONTACTED GOODYEAR TO INFORM THEM WHAT HAD HAPPENED TO THEIR GOODYEAR WRANGLER RT/S TIRE AND THEY INDICATED THAT SULLIVAN TIRE IN STRATHAM NEW HAMPSIRE COULD REVIEW THE SITUATION FOR THEM SINCE THEY WERE A TRUSTED DEALERSHIP. TODAY I BROUGHT THE CAR BACK TO SULLIVAN TIRE AND THEY TOLD ME THAT THE BELTS ON THE OTHER TIRES HAD SLIPPED AND WERE ACTUALLY DANGEROUS AND I SHOULD BE CAREFUL ABOUT DRIVING ON THEM. AS A RESULT I HAD THEM REPLACE THE TIRES AND WAS SO MAD ABOUT THIS THAT I HAD THEM PUT DUNLOP TIRES INSTEAD OF GOODYEAR ON THEM. I REALIZE THAT THESE WERE THE ORIGINAL TIRES ON MY 2003 TRUCK ( SULLIVAN TIRE INDICATED THAT THE SERIAL NUMBERS INDICATED THIS) BUT THE TIRES HAD IN EXCESS OF 50% TREADWARE ON THEM. SULLIVAN TIRE TOLD ME THAT BECAUSE THE TIRES WERE ABOUT 7 YEARS OLD THAT GOODYEAR WOULD NO DO ANYTHING. AFTER LEAVING I CHECKED THE TIRE WARRANTY DOCUMENT THAT CAME WITH THE CAR AND THERE WAS NO INDICATION THAT THERE WAS ANY TIME LIMIT ON THE WARRANTY - ONLY TREADWEAR. I AM OUT $587 AND SHOULD HAVE NOT BEEN. I FEEL THAT THESE TIRES WERE DEFECTIVE AND SOMETHING SHOULD HAVE BEEN DONE BECAUSE OF THIS. PLEASE LET ME KNOW IF THERE HAD BEEN ANY OTHER COMPLAINTS ABOUT THIS SORT OF THING. I HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN TO ME. I AM 62 AND HAVE BEEN DRIVING SINCE I WAS 16 AND AM VERY FAMILIAR WITH CARS SINCE MY DAD WAS A MECHANIC. *TR

TL*THE CONTACT OWNS A 2007 CHEVROLET TRAILBLAZER. THE VEHICLE HAS FOUR CONTINENTAL TIRES, SIZE 25/65/17. THE CONTACT NOTICED THAT THE ORIGINAL SPARE TIRE LOCATED IN THE TRUNK OF THE VEHICLE WAS A DIFFERENT SIZE FROM THE ORIGINAL FOUR TIRES MOUNTED ON THE VEHICLE. THE SPARE TIRE WAS A GOODYEAR WRANGLER, SIZE LT235/75R16 (NA). THE AUTHORIZED DEALER WAS NOTIFIED AND THEY STATED THAT THE SPARE WAS DESIGNED FOR THE VEHICLE BY THE MANUFACTURER. THE SPARE TIRE EXHIBITED NO DEFECTS. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE, VIN, AND DOT NUMBER WERE UNKNOWN.

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE P/235/75/R15. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WOULD SPONTANEOUSLY LOSE TIRE PRESSURE. HE TOOK THE TIRES TO A TIRE REPAIR SHOP AND A TECHNICIAN STATED THAT THE INNER SIDEWALL WAS SEPARATING ON ALL FOUR TIRES. HE CONCLUDED THAT THE TIRES NEEDED TO BE REPLACED. ALL OF THE TIRES WERE REPLACED AND THE CONTACT STILL HAS POSSESSION OF THE OLD ONES. THE VEHICLE FAILURE MILEAGE WAS 30,000. THE TIRE FAILURE MILEAGE WAS 13,140.

PREMATURE TREAD WEAR ON ALL 4 TIRES. TIRES NEEDED REPLACING AFTER 15,000 MILES. ONLY SLIGHT COOPERATION WITH MANUFACTURER. THEY OFFERED A DISCOUNT ON REPLACEMENT TIRES. *TR