GOODYEAR TIRES Complaints

AFTER REPLACING THREE OUT OF FOUR TIRES ON 5/29/07 FOR CRACKING AROUND THE ENTIRE OUTSIDE OF THE SIDEWALLS I RECEIVED A LETTER DATED JUNE 15,2007 STATING THERE WAS A PROBLEM WITH THE TIRES. OBVIOUSLY I HAD ALREADY PAID $593.80 OUT OF POCKET. BECAUSE DOBBS WAS NOT NOTIFIED BY GOOD YEAR UNTIL JUNE (ACCORDING TO GOOD YEARS ASSISTANCE CENTER) THEY DID NOT PUT THE REASON FOR REPLACEMENT ON MY RECEIPT. I PROMPTLY RETURNED TO THE DOBBS LOCATION AND SPOKE WITH THEM AND THEY FILLED OUT THE CLAIM FORM PROVIDED BY GOOD YEAR TO VERIFY MY THREE TIRES WERE REPLACED FOR THAT REASON. I THEN SENT MY PAID RECEIPT ALONG WITH CLAIM FOR TO GOOD YEAR. NOW, ALMOST THREE MONTHS LATER GOOD YEAR IS REFUSING TO REFUND ME THEIR CONSUMER FOR A PROBLEM THEY KNOW EXISTS. THEIR REASONING, THE DOBBS EMPLOYEE DID NOT WRITE ON THE CLAIM FORM (A CLAIM FOR DESIGNED BY GOOD YEAR) WHY THE TIRES WERE REPLACED. COMMON SENSE WOULD TELL A CONSUMER AND THE EMPLOYEE AT DOBBS IF THEY ARE FILLLING OUT A CLAIM FORM, FOR A PROBLEM GOOD YEAR ADMITS THEY ARE HAVING WITH THEIR TIRES ,THAT IS WHY THE TIRES WERE REPLACED. I AM A VERY FRUSTRATED CONSUMER THAT HAD MY TIRES REPLACED DUE TO A SAFETY ISSUE AND NOW AM GETTING THE RUN AROUND FROM GOOD YEAR WHO IS FULLY AWARE THEY HAVE A PROBLEM. I GUESS IN THEIR MINDS I SHOULD HAVE CONTINUED DRIVING THE VEHICLE WITH THE TIRES CRACKED FOR AN ADDITIONAL TWO WEEKS UNTIL I GOT THEIR LETTER AND DOBBS WOULD HAVE NEVER CHARGED ME THE CONSUMER. NEVERMIND THE SAFETY OF THE CONSUMER AND THEIR PASSENGERS. THE NHTSA IS OBVIOUSLY DESIGNED AS A ORGANIZATION TO KEEP PEOPLE SAFE IN THE EVENT OF EQUIPMENT FAILURE SUCH AS THIS TIRE ISSUE. UNFORTUNATELY, IT IS APPARENT TO ME THE GOOD YEAR WILL GO TO EXTREME MEASURES IN ORDER TO NOT TAKE RESPONSIBILITY FOR THE POOR PRODUCT THEY MADE AVAILABLE TO THE CONSUMER. AS THEY CLEARLY, STATE IN THEIR LETTER IT IS JUST A "COSMETIC" ISSUE, THEY ARE TAKING NO RESPONSIBILTY AND ONCE AGAIN THE CONSUMER IS PAYING THE PRICE.

TL*THE CONTACT OWNS A 2004 NISSAN MAXIMA. THE VEHICLE HAS GOODYEAR EAGLE RS-A, SIZE P245/45R18 TIRES. WHILE DRIVING 35 MPH, THE FRONT PASSENGER SIDE TIRE FLATTENED AND THE VEHICLE VIBRATED. THE CONTACT CHANGED THE TIRE AND NOTICED THAT THE REST OF THE TIRES WERE CRACKED. GOODYEAR SUGGESTED THAT THE CRACKS MAY HAVE BEEN CAUSED BY CLEANING PRODUCTS. THE CONTACT PURCHASED FOUR NEW TIRES WITHOUT BEING REIMBURSED. THE DOT NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 60,406.

2004 NISSAN MAXIMA. GOODYEAR TIRE RECALL CONCERN AND COMPLAINT. CUSTOMER STATES THAT HE NEVER RECEIVED A RECALL FOR THE TIRES ON HIS VEHICLE THAT HE HAD TO REPLACE WITH HIS OWN MONEY. *KB THE CONSUMER NOTICED CRACKS ON TWO OF HIS TIRES. THE CONSUMER WAS UNAWARE OF ANY RECALL, THEREFORE HE DECIDED TO REPLACE THE TIRES WITH THE SAME BRAND THAT WAS PREVIOUSLY ON HIS VEHICLE. *JB UPDATED 09/18/07 *TR

TL*THE CONTACT OWNS A 2003 BUICK PARK AVENUE. THE VEHICLE HAS GOODYEAR CONQUEST RADIAL TUBELESS, SIZE P205/75R14 TIRES. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN PULLING TO THE LEFT AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE STRAIGHT. HE STATED THAT THE FRONT DRIVER SIDE TIRE HAD A RAISED RIB ON THE OUTER SIDE AND SEPARATION IN THE INTERIOR OF THE TIRE. THE CURRENT AND FAILURE MILEAGES ON THE TIRES AND VEHICLES WERE 53,000. UPDATED 12/12/2007 *BF UPDATED 12/12/07 *TR

THE TREADWALLS ON THE OUTSIDE OF THE TIRE AT THE TOP SLITS AND LOSS AIR. THIS IS UNREPAIRABLE. THIS IS THE 2ND OF 4 TIRES WITH THE SAME ISSUE. THE 1ST WE WERE STANDING OUTSIDE AND THE TRUCK WAS PARKED AND WE HEARD A POP AND THEN HEARD AIR COMING FROM THE TIRE. THIS TIME WE WERE TRAVELING AND THE INSTRUMENT PANEL SENSED THE LOSS OF AIR AND ALERTED ME AND WE PULLED OFF THE INTERSTATE JUST IN TIME TO AVOID AN UNFORESEEN ACCIDENT. I HAD 8 PEOPLE INCLUDING MYSELF IN THE VEHICLE AT THIS TIME. *TR

TL*THE CONTACT OWNS A 2004 NISSAN MAXIMA. BOTH REAR TIRES BEGAN TO CRACK ON THE SIDEWALL. A RECALL NOTICE WAS RECEIVED FROM GOODYEAR, WHEN HE WENT TO THE DEALER THEY STATED THAT THE DOT NUMBER WAS NOT INCLUDED IN THE RECALL. THERE WAS NOT A NHTSA CAMPAIGN NUMBER. THE TIRES WERE GOODYEAR RS-A SIZE P245/45R18. THE CURRENT AND FAILURE MILEAGES WERE 61,237.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE HAS GOODYEAR TRACKER II (NA), SIZE P235/70R16 TIRES. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER SIDE REAR TIRE BLEW OUT AND THE VEHICLE BEGAN TO FISHTAIL. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULLED OVER. AAA ARRIVED AND CHANGED THE TIRE. THE TIRE HAS NOT BEEN INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 61,840.

TL*THE CONTACT OWNS A 2007 DODGE NITRO 4X2. THE VEHICLE HAS GOODYEAR WRANGLER ST, SIZE P225/75/R16 TIRES. THE CONTACT STATED THAT THE VEHICLE HAS HAD A FLAT TIRE EVERY THREE WEEKS SINCE IT WAS PURCHASED. SHE ALSO STATED THAT THE TIRE PRESSURE MONITOR LIGHTS REMAIN ILLUMINATED. THE DEALER CONTINUES TO INSPECT THE VEHICLE EVERY THREE WEEKS AND STATED THAT THE TIRE IS NOT LEAKING. THE DEALER ALWAYS REPLACES THE VALVE STEM, HOWEVER, THE TIRE PRESSURE LIGHTS REMAIN LIT AND THE TIRE CONTINUES TO FLATTEN. THE DEALER STATED THAT THEY WILL NOT REPLACE THE TIRE BECAUSE THEY CANNOT PROVE THAT IT IS DEFECTIVE. THE POWERTRAIN WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 5,123 AND THE VEHICLE CURRENT AND FAILURE MILEAGES WERE 5,800.

TL*THE CONTACT OWNS A 2004 NISSAN MAXIMA. THE VEHICLE HAS GOODYEAR RSA, SIZE 245/45/R18 TIRES. WHILE DRIVING 15 MPH, THE DRIVER SIDE FRONT TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE REPAIR SHOP AND THEY STATED THAT ALL FOUR TIRES HAD CRACKS ON THE SIDEWALLS. AFTER 34,000 MILES, THE TIRES BEGAN TO CRACK AGAIN. THE VIN, ENGINE SIZE, AND DOT NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 92,000.

GOODYEAR MARATHON ST265/80 R16. MANUFACTURED IN 2003. INSTALLED ON 5TH WHEEL TRAILER IN 2004. HAD 1ST BLOWOUT SUMMER 2006 ON INTERSTATE. THIS YEAR I HAD 3 SIDEWALL FAILURES ON THE OTHER TIRES. 2 OF THE 3 HAD LARGE BULGES (3-4 INCHES IN DIAMETER) IN THE SIDEWALL WHEN THE TIRE WAS HOT. WHEN THE TIRE COOLED THE BULGE INCREASED BY A FACTOR OF 4. THE OTHER FAILURE HAD SPLITS IN THE CENTER OF THE SIDEWALL. ALL OF THE GOODYEAR DEALERS TRIED TO MAKE ME BELIEVE THAT THESE FAILURES WERE MY FAULT. I KEPT THE LAST FAILED TIRE. COINCIDENTLY I RAN INTO A GENTLEMAN AT THE GOODYEAR DEALER IN ALBUQUERQUE NM WHO IDENTIFIED HIMSELF AS A RETIRED GOODYEAR ENGINEER FROM AKRON, OH. HE TOLD ME THAT THIS FAILURE WAS TYPICAL OF A COMPOUNDING PROBLEM. *TR