GOODYEAR TIRES Complaints

FROM TIME OF PURCHASE , MY WIFE HAS BEEN COMPLAINING THAT HER VEHICLE IS WOBBLING. WE HAVE TAKEN THE JEEP TO THE DEALER SEVERAL TIMES TO FIX, BUT THEY SEEM AT A LOSS AS TO WHATS CAUSING THE PROBLEM. OUR 6TH TRIP TO THE DEALER WILL BE THIS MONDAY, JUNE 28,1999. I SPOKE WITH DENNIS TAGGE, SERVICE MANAGER AT PALM AUTO MALL, HE STATED THAT THE TIRES MAY BE SLIPPING ON THE RIMS AS THE VEHICLE ACCELERATES. HE HAS DECIDED THAT SANDING THE RIMS AND\OR ADDING SOME FORM OF NONSLIP COMPOUND MIGHT SOLVE THE PROBLEM. I 'M NOT AS CONFIDENT AS HE THAT THIS WILL RESOLVE IT. PLEASE LET ME KNOW IF THIS TYPE OF PROBLEM HAS BEEN REPORTED BEFORE. EACH TIME WE TOOK THE JEEP INTO THE DEALER, THEY REBALANCED THE WHEELS IN HOPES THIS PROBLEM WOULD DISSAPPEAR. WE ARE ON OUR SECOND AND A HALF SET OF TIRES AND YET THE PROBLEM PERSISTS. I HAVE SUGGESTED TO THEM THE PROBLEM MAY BE IN THE WHEELS THEMSELVES AND THEY SHOULD BE REPLACED. THEY SEEM RELUCTANT TO DO THIS. I DON'T WANT TO GO THROUGH ALOT MORE OF THIS, PLEASE HELP IF YOU CAN. THANK YOU. *AK( DOT NUMBER: TIRE SIZE: 30X9.5R15 )

THE RIGHT REAR TIRE BLEW OUT, IT IS IN TWO COMPLETELY DIFFERENT PEICES, ON A MAJOR HIGHWAY. I COULD HAVE EASILY LOST CONTROL OF THE VEHICLE AND BEEN IN A MAJOR ACCIDENT. I HAVE ALSO HAD TO HAVE THE TIRES PLUGGED TWICE ALREADY SINCE I PURCHASED THE VEHICLE. THE BRAKES HAVE BEEN SQUEAKING FOR ALMOST THREE MONTHS AND WHEN REPORTED TO DEALER THEY DID NOTHING TO FIX IT. THEY HAVE ALSO CAUSED SKIDDING WHEN ROADS ARE WET AND DO NOT FEEL AS IF THEY ARE PROPERLY LOCKING.( DOT NUMBER: TIRE SIZE: P235/55R16 )

UNEVEN, EXCESSIVEE WEAR ON THE OUTSIDE OF THE FRONT TIRES, EVEN THOUGH TIRES WERE ROTATED APPROXIMATELY EVERY 6-8,000 MILES. ONLY DRIVEN ON HIGHWAYS. HAD TO REPLACE AT 19,000 MILES.( DOT NUMBER: TIRE SIZE: P215-75R15 )

TREAD COMPLETELY SEPARATED FROM THE CORE, CAUSING THE TIRE TO GO FLAT.PLEASE ADD FURTHER INFORMATION. *AK

WHEN WE TOOK DELIVERY OF VEHICLE, WE NOTICED IT WAS SITTING AT AN ANGLE TO THE GROUND (IT SAGGED DOWN 1 1/2 TO 2 INCHES ON THE LEFT REAR) IT LOOKED AS THOUGH THE BODY WAS TWISTED. WE WERE ASSURED THAT ANY PROBLEM WOULD BE TAKEN CARE OF. WE TOOK BACK THE VEHICLE TO BE REPAIRED SEVERAL TIMES, 4 TIMES WE GOT A RENTAL VEHICLE TO USE. THE FIRST TIME WE LEFT THE VEHICLE, THEY CHANGED THE GAS TANK BECAUSE IT HAD A 9 GAL. DENT IN IT ALTHOUGH THE SKID PLATE HAD NO DAMAGE WHATSOEVER; THE BUMPER WAS MISALIGNED; THE TAILLAMP WAS PROTRUDING AS WELL AS THE REAR-LOWER PORTION OF THE PASSENGER'S REAR WINDOW(TOO MUCH GLUE) AND THE TIRES WERE CUPPING. THEY HAVE HAD THE TRUCK TO ALIGNED AND BALANCE TIRES, HOWEVER WE HAD A GOODYEAR DEALER REBALANCE THOSE SAME TIRES TO GET THE VIBRATION OUT TO NO AVAIL. COURTESY SWAPPED DIFFERENT RIMS AND TIRES FROM ANOTHER TAHOE. NOW IT VIBRATES EVEN MORE! WE WERE TOLD TO BE @ COURTESY ON 6/14/99, THAT THEY WOULD HAVE A MACHINE THAT WOULD PINPOINT THE SOURCE OF THE VIBRATION. WHEN WE GOT THERE THEY DIDN'T HAVE THE MACHINE AND INSTEAD SENT A MECHANIC ON A ROADTEST WITH US. WE WERE POINTING OUT THE VIBRATION TO HIM. HE THEN TOOK US OUT IN ANOTHER '99 TAHOE, THIS TIME THE RIDE WAS SMOOTH, HOWEVER THE MECHANIC SAID THAT IT HAD A LOW SPEED VIBRATION(WHICH IT DID NOT). WE WERE THEN TOLD THAT THEY COULD WORK SOME FIGURES ON ANOTHER VEHICLE. WE CALLED THE NEXT DAY AND WE WERE TOLD THAT IF WE GAVE THEM $2,500.00 MORE DOLLARS, WE COULD GET THE IDENTICAL VEHICLE ON THEIR LOT. FIRST OF ALL, WE SPENT MORE THAN THE STICKER PRICE AND HAD THE ADD-ONS TAKEN OFF WITH NO CREDIT GIVEN TO US FOR THAT. SECOND OF ALL WE WERE TOLD THIS WAS A NEW VEHICLE W/ ONLY A FEW MILES ON IT. AFTER WE GOT IN THE TRUCK TO GO HOME(AFTER IT WAS PAID FOR), WE NOTICE THAT THE VEHICLE HAD 732 MILES ON IT!!! THEY SOLD A DAMAGED DEMO AS A NEW VEHICLE. MOST OF THE MILES PUT ON THIS TRUCK ARE FROM RUNNING IT UP TO PHOENIX AND BACK. WE HAD PRE-ARRANGED SERVICE TIMES AND WERE TURNED AWAY SEVERAL TIME

TIRES COMPLETEY EXPLODED AND EVENTUALLY REPLACED THE RIMS, AND SINCE THE THIRD TIME I HAVE NOT HAD ANY PROBLEMS WITH THE TIRES. I HAD TO HAVE A COMPLETE SET OF BRAKES PUT ON, WHICH I HAD TO PAY FOR. I AM NOW HAVING TO FACE PAYING OVER $1000 FOR A NEW TRANSMISSION, THE HEADLIGHTS HAD PROBLEMS NOT EVEN A MONTH AFTER I GOT THE CAR. THE RADIATOR HAD A WHOLE IN IT FROM A SCREW THAT CAME LOOSE FROM UNDER THE HOOD AND IT WAS SHOT BACK UP INTO THE RADIATOR, THEY GOODWILLED THIS. *AK( DOT NUMBER: )

THE FRONT TIRES HAVE"CUPPED" WITHIN 2000 MILES OF PURCHASING THE VEHICLE. I HAVE BEEN TO THE DEALER AND TO GOODYEAR OVER THIS ISSUE. I HAVE NOTICED THAT BRAKING TAKES LONGER TO ACCOMPLISH BECAUSE OF THE UNEVEN WEAR PATTERN THAT HAS DEVELOPED. I'VE HAD TO REPLACE 2 TIRES AT 46,000 MLES(AS COMPARED WITH 70,000 MILES ON A 1992 EXPLORER THAT I OWNED THAT WAS EQUIPPED WITH FIRESTONE TIRES). GOODYEAR HAS TOLD ME THAT I HAVE TO ROTATE MY TIRES EVERY3,000 MILES TO PREVENT THIS WEAR PATTERN. I BELIEVE THIS IS EXCESSIVE MAINTENANCE AND COST TO THE CONSUMER. GOODYEAR HAS ALSO TOLD ME THAT THESE TIRES WERE NOT ENGINEERED FOR THIS VEHICLE, BUT FORD EQUPIPED THESE VEHICLES WITH THESE TIRES AS STANDARD EQUIPMENT IN 1996. I'VE NOTICED THAT SINCE1997, FORD HAS GONE BACK TO FIRESTONE TIRES FOR EXPLORERS. I HAVE CALLED THE FORD CONSUMER HOT LINE. I SPOKE WITH THE PERSON ANSWERING THE CALLS AND EXPLAINED THE PROBLEM. I WAS TOLD I WOULD HEAR FROM A FORD REP, BUT AFTER A YEAR I HAVE HEARD NOTHING. GOODYEAR HAS LOOKED AT ALL MECHANICAL COMPONENTS, INCLUDING SUSPENSION BUSHING AND ALIGNMENT THAT COULD BE CAUSING THIS PROBLEM AND HAS FOUND NOTHING WRONG. I BELIEVE THIS PROBLEM MAY BE INHERENT TO FORD PUTTING TIRES ON THIS AUTMOBILE THAT ARE NOT MATCHED TO THE VEHICAL SUSPENSION. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )

THIS CAR HAS HAD ONGOING PROBLEMS WITH VARIOUS ELECTRICAL COMPONENTS. THE DEALER IS OFTEN UNABLE TO REPLICATE THE PROBLEM WHILE IN THE REPAIR SHOP. THE CAR HAS BEEN SERVICED FOR ELECTRICAL MALFUNCTIONS OF VARIOUS NATURE 19 TIMES, AND IN THE REPAIR SHOP 44 DAYS. IT HAS BEEN OUT OF THE SHOP 2 DAYS AND AGAIN THE DOOR LOCKS WILL NOT LET US IN THE VEHICLE. THIS STARTED WITH THE REAR DOOR LOCK NOT LETTING US OUT OF OR INTO THE CAR. THE PROBLEM NOW AFFECTS ALL FOUR DOORS. THEY CANNOT BE LOCKED OR UNLOCKED USING THE REMOTE, THE KEY, OR MANUALLY. WE THEREFORE MUST EXIT AND ENTER USING THE WINDOWS. THE WINDOWS (ALL4) HAVE ALSO MALFUNCTIONED. THE DASH LIGHTS ABS, TRACTION CONTROL, REPLACE WIPER FLUID, ILLUMINATE WHEN THERE IS NOT A PROBLEM. THE O2 SENSOR HAS BEEN REPLACED. THE ALIGNMENT ON THE WHEELS HAS ALSO CAUSED REPEATED PROBLEMS AND I HAVE REPLACE 4 TIRES. THE CAR INTERMITTENTLY DIES WHILE DRIVING. THE DEALER IS UNABLE TO REPLICATE THE PROBLEM AND SAYS CADILLACS JUST DO THAT SOMETIMES! MY DAUGHTER ENDED UP IN THE MEDIAN OF 71 HWY AFTER THE CAR DIED AT 70 MILES PER HR. THE DEALER HAS REPLACED THE BATTERY, THE STARTER, MANY VARIOUS DOORLOCK PARTS AND HARNESS WIRING, ABS WIRING, TRACTION CONTROL WIRING, AND WORKED ON THE IGNITION SWITCH. THE PROBLEMS STILL OCCUR. WE NOW CARRY A HAMMER WITH US TO BREAK OUT OF THE CAR IN AN EMERGENCY SHOULD THE DOORLOCKS NOT WORK. *AK( DOT NUMBER: TIRE SIZE: FITS CATER )

DEALERSHIP SERVICE DEPARTMENT CONTACTED NUMEROUS OCCASIONS OVER PAST 7+ MONTHS WITH EITHER NO RESPONSE OR EXTREMELY SLOW RESPONSE. TANSMISSION/BRAKES/SHOCKS/TIRES, AND SEAT BELTS, NOT REPAIRED TO DATE. *AK( DOT NUMBER: TIRE SIZE: 235 75R15 )

THE TIRES ON THIS VEHICLE WEARS OUT. (OUTSIDE EDGE) THE VEHICLE ALIGNMENT HAS BEEN CORRECTED THREE TIMES, AND YET THE TIRES STILL WEAR BADLY. G.M. WILL NOT DO ANYTHING ABOUT IT PLEASE HELP, I'AM TOTATLY DISABLED AND CAN NOT AFFORD TO PUT TIRES ON THIS VEHICLE EVERY FIFTEEN THOUSAND MILES. *AK( DOT NUMBER: TIRE SIZE: LT 235 65 )