2019 ACURA ILX Complaints

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed. The check engine warning light illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 45,000. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound with an unknown warning light illuminated. The vehicle was taken to a dealer where it was not diagnosed; however, the vehicle was test driven and the contact was informed that the vehicle was in good driving condition. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I have the car for 10 month and the manufacturer is not providing the part for the recall, they said they don’t have the part. Data bellow: Dec 18,2023 Manufacturer Recall NumberUGO NHTSA Recall Number23V-858 Recall StatusRecall Incomplete

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to immediately start intermittently. The contact stated that several attempts were needed to start the vehicle. The contact stated that while driving at speeds of 65 MPH and above, the vehicle hesitated while accelerating. There were no warning lights illuminated. The dealer was contacted and stated that the recall remedy might be available next fall. The manufacturer was not made aware of the issue. The failure mileage was 25,000. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while her nephew was driving at approximately 65 MPH, several unknown warning lights flashed on the instrument panel and then the vehicle stalled. The contact stated that her nephew was able to restart the vehicle and drive back to her residence. The contact did not take the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000. Parts distribution disconnect.

The contact owns a 2019 Acura ILX. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went to the floorboard, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that brake pedal was pumped until the vehicle responded. The vehicle was taken to the dealer on two different occasions; however, the failure could not be duplicated. The contact stated that the failure recurred several times. The vehicle was taken to the dealer, and the failure recurred while the dealer was test-driving the vehicle; however, the cause of the failure could not be determined. The contact stated that the dealer added brake fluid; however, the failure recurred 30 minutes later while driving. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? - On multiple occasions (at least 6) I was unable to slow down my car using the break, when breaking the pedal would go down but the car would not slow down. I had to re-engage the breaks to slow the car down. This has happened multiple time in different driving environments including when coming off a stop sign stop, leaving a parallel parking spot, exiting a highway exit at 45 miles an hr. How was your safety or the safety of others put at risk? - Being unable to stop the car could lead to me hitting other cars, being unable to stop, hitting a pedestrian, or worse. Has the problem been reproduced or confirmed by a dealer or independent service center? - No I took it to Sterling Mcall Acura in Houston Texas and was told it was fine but the issue persisted. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? it was looked at by sterling mcall acura with no issue found. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings shown