2018 ACURA MDX Complaints

On February 7 at 2:30 I came home, and my car was unable to turn off. I’ll try several times to turn off the car by pressing the on and off button. While driving back to work, the car change gear from being in Drive, and it went into neutral while I was driving. I was able to pull over and I was able to turn off the car by pressing the button. The entire dashboard lights came on with all the different symbols . I was able to exit the carr. I told my car to a local repair shop. This was a very frightening experience, especially when I was driving, and the car went into neutral it could’ve been worse.

back-up camera is useless at night posing a hazard to anyone behind the vehicle. Honda knows how to fix the problem as witnessed by my 2018 Odyssey which is excellent. The problem has spanned over many years of the MDX before 2016 and after 2019. Having a working backup camera is paramount for any SUV because of the limited visability. Acura Service could not remove the problem

The contact owns a 2018 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On September 30th I got in my car and my drivers seatbelt would not pull out. It was completely stuck. There was no accident or incident, it just fully stopped working and would not pull out to buckle. It was taken apart my a family mechanic and he confirmed a new part of was needed. We then took it to the dealership and they confirmed a new part was needed. This makes my cart illegal to use. A seatbelt is the most basic, fundamental piece of safety equipment needed. My car is not safe to drive. Driving it puts myself at risk everyday day. This could easily result in death. The dealer told us that the part is indefinitely backordered with no ETA. They said they had two other orders for a drivers seatbelt that they were waiting on that they haven't gotten, one of them placed in July. This is 3 people at one dealership that cannot get a drivers seatbelt. I escalated this to Honda/Acura. It took over 20 emails and calls and 10+ social media posts for someone to call me back. I was told I would be moved to a critical back order part and skip the line. It would make me 9th in line, meaning there are many more than that waiting on the part given you don't get moved to a critical back order part unless you continue to call, email and blast them. I was told it could take a year for me to get a new seatbelt as they are having production issues (yet they are making new cars with seatbelts without a problem). They are not prioritizing getting this most basic fault feature replaced and based on the amount of people at one dealer waiting for this part and the "hundreds" as she told me also waiting for this part this should be prioritized and it should be recalled. They are also not offering anytype of safe loaner car for those with the issue to drive even though that are to blame for the production issue.

Fire under the hood of my 2018 MDX - caused by weak battery and overloaded starter. My car was parked in the garage right under my daughter’s bedroom. I pressed the "Start" button on the car and the dashboard started to flash on and off quickly and I heard clicking sounds and other swooshing noises. The car did NOT start but it seemed to keep trying over and over again. I pressed the start/off button repeatedly but the car did not shut off. My wife came out and asked what I was doing and she smelled and saw smoke coming from under my hood. She ran into the house and called 911. I popped the hood and got out of the car. At this point, there was more smoke and a VERY strong burning electrical odor. The car continued to try to start and the only thing I could think of was to disconnect the battery. Just as I disconnected the battery, The fire department showed up and the smoke started to slowly subside since the car was no longer trying to start. I called AAA and had the car towed to the local Acura dealership that I just had it serviced at. Upon their evaluation, it was determined that the battery was not completely dead, but not strong enough to engage the starter. Therefore, the car continued to try to start and overloaded the starter, burning it out. I strongly feel that this is a catastrophic failure for Acura and completely unacceptable for a vehicle with all kinds of safeguards. It should not have caught on fire from a weak battery in the garage/under my daughter’s bedroom – The whole car and house could have burned down. After several weeks of discussions with the dealership and Acura customer care, it was determined they would split the cost of ~ $2000 for repairs. I felt I had no choice but to pay it and get my car back with a new starter and battery. I asked the dealership to give me the starter - I do have it - I also noticed the replacement starter is a new model - Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

First it was start knocking under the hood and the car suddenly stop on the freeway at 80 miles an hour. The car lost all the power. We were lucky we didn't get hit by other cars on the freeway.

Sometimes when we step on the gas petal, the car does not move, and when we press harder on the gas petal, the car suddenly takes off very fast. We have almost been hit by other cars many times because the car does not move when we press the gas petal.

This acura has always hesitated when pressing the gas. I told my technician two years ago and he claimed to do some type of electronic update. To find out the cause was really the engine/engine shaft is unacceptable. I want my money back on the purchase of a new lemon immediately. What do I need to do?

My 2018 Acura MDX received an Auto Engine Software update a couple months ago. I took it in "Acura of Johnston" in Iowa due to a recall notice I received that indicated engine could stall when trying to accelerate or may not restart. After the the software update I was told this should fix the problem and they would only replace the mechanical parts if the software failed; Starter Motor Assembly along with the Power Relay Assembly. I left the dealership and later that day the message "Auto Engine Idle Stop System Problem" flashed periodically. I called the dealership and spoke to the Service Department. He explained that wasnt a problem, as it is probably due to outside temperature and the update now has 13 different variables and should be okay. (I didn't buy it) he told me to contact them if it continued. In the past 2 weeks starting towards the end of December 2023 the "Auto Engine Idle Stop System Problem" message flashes several times during driving with a chine. I called the dealership and they tried to explain away it was due to temperature. I pushed back and reminded him what he told me previously. He then put me on hold and came back and said to bring the car in. I did contact Acura customer care and explained what happened and told them I read the original technician guide that stated if the software didn't take they would need to replace the parts. I asked this is covered correct? The representative said no because my care has a "Rebuild Title" and it would be at your cost. I reminded them that their recall stated this as a Safety Issue. She stated they were only extending the warranty to non "Rebuild Title Owners". I again asked, "Despite this being a safety recall by your own company"? She said yes and parts to fix would be my expense. My VIN is [XXX] and has other recalls outstanding and when I asked about those I wasn't re-assured those would be covered INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)